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I was pleasantly surprised how big the hotel was considering that its located in the transit area of the Changi airport. Staff was efficient and checked us in pretty quick.Rooms were clean and (surprisingly) large. I would definitely stay here again.
Nice to straching legs and having shower after long hours flight
Herman
Stayed 1 night in Apr 2024
6/10 Okay
Kia
6 Apr 2024
Disliked: Property conditions & facilities
Property just okay, definitely dated. Wifi is just the Changi airport connection. Served its purpose for shower and rest during layover. Food, pool, gym left much to be desired. There was confusion with pre booked reservation. 3 meals were supposed to be included-upon arrival was told only 1 meal was included.
Check in was difficult and they couldn’t find booking despite having reference number. Swimming pool not available till after checkout time. Air conditioning very loud - possibly not the hotels but the adjoining airport. No glasses out for water at breakfast.
Very convenient, located within the terminal. Easy to great for breaking up long journeys to Australia etc.
steven
Stayed 1 night in Mar 2024
4/10 Poor
David
Travelled with family
17 Mar 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The shower was faulty. When given another to use, the controls were strange. The taps were ornamental. The left control was for outlet selection. Temperature control was entirely with the right control. THIS IS BAD FOR INTERNATIONAL CUSTOMERS. KEEP IT SIMPLE. The air conditioner was also very noisy making it impossible to sleep !!!! A very expensive hotel stay.
Staff were very quick and helpful. They accommodated our request to move our booking to an earlier time, appreciated as we were very tired!
Meals were brought out to the dining area quickly and we're delicious.
Hey it might not be the most luxurious hotel but its clean it has everything you may need and the staff try very hard to make your stay pleasant.
Well done i had a great time.
Great overnight at the airport. Very comfortable bed and very quiet. It was basic accomodations and was exactly what we were looking for.
Chris
Stayed 1 night in Feb 2024
10/10 Excellent
John, Los Angeles
Travelled with partner
23 Feb 2024
Liked: Cleanliness, staff & service
Excellent airport hotel. The only disappointment was the limited pool hours. Even though we were there for 12 hours the pool was never open during our stay. Otherwise really nice.
John
Stayed 1 night in Feb 2024
2/10 Terrible
Miriam
Travelled with partner
22 Feb 2024
We arrived in Singapore at midnight and were instructed to take our luggage to Terminal 4. It took us about an hour to do this task. We would have to return to Terminal 1 to check in and 4 hours later return to Terminal 4. As a result, we never checked in and lost out on the paid night.
I highly recommend that if you use this hotel, be mindful of where you need to depart from and ensure that you have enough time.
Inside the secure area of the terminal. Just like a regular hotel. Way more than i expected for the price. Easy in easy out. A meal is included and it was a good one. Best airport hotel for the money ever.
This hotel was a lifesaver, we had a 6 a.m. flight and not having to go through TSA all over again was the best. The receptionist was decent, the beds in the room were comfortable as well. I would say that you want to put the temperature up earlier if you don’t want to freeze and housekeeping will be there to clean the room as soon as you are ready to check out. Our flight boarded at 5:35 and we were 1 gate over so we didn’t leave until 5:25 and had plenty of time. The only downside is that if you leave the airport you will not be able to get back in until the gates reopen 2 hours before your flight. Also service is rated at a 4 because reception didn’t tell us much about what the airport had to offer and a nice gentlemen at the Hurley store told us that there is a free movie theatre in the airport. It would have been nice if the receptionist told us this a little when we arrived. It’s in terminal 3 and there is a free sky train to get there it closes at 1 a.m. and a 10 minute walk from the hotel. Food was alright, but it was not great at least it is included and there are other restaurants in the airport if you are not satisfied.
Everyone was so kind and thoughtfull. The only downside was the air conditioning in the bedroom was far to cold and I feel it should be addressed. Thankyou to all the staff you couldn't wish for better. Many thanks for a lovely stay.
Maureen
Stayed 1 night in Jan 2024
8/10 Good
Kevin James
18 Jan 2024
Liked: Cleanliness, staff & service, room comfort
Overpriced.
Ok for a stay in the airport. Gym is horrible and the pool is packed. Not worth the money if you are willing to go out. I wish I did.
Very convenient and well appointed. Easy registration process and friendly staff. Ideal for any traveller staying at the airport for a long connection wait.
The air conditioning in our room (it seemed to be centrally controlled) was very cold and rather noisy. Two of our three rooms did not receive the wake-up call. Five of the six meals had not arrived after 40 minutes at which time we had to leave to catch the plane.
This hotel was marvellous. The check in was easy and quick. The room was bigger than we expected and very comfortable with lovely beds. The shower was great and it really made a difference to our long journey.