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Reviews of Silver Sands Resort

4 out of 5
Silver Sands Resort
Cnr Mandurah Terrace & Adonis Road, Silver Sands, WA

Reviews

8.8

Excellent

Rating 10 - Excellent. 29 out of 57 reviews" "
Rating 8 - Good. 23 out of 57 reviews" "
Rating 6 - Okay. 3 out of 57 reviews" "
Rating 4 - Poor. 1 out of 57 reviews" "
Rating 2 - Terrible. 1 out of 57 reviews" "

9.0/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

WESLEY

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2021

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
If you have only a short amount of time and don't want to travel too far with little children- this is the place to be. We already got the good weather and beaches in Perth so why not make the most of it?! This place is under an hour car trip from Perth and tailored for families. The apartments are spacious and clean, you get kitchen, fridge, dish washer, washing machine, dryer. The pools are gorgeous! The whole pool area is beautifully maintained with hot tubs and pools indoors and outdoors. The gardeners deserve a big compliment for making the place look great with all the lovely flowers and plants. You can tell, people really care! Thanks for caring! There is a small mini golf course next to the car park and tennis court, playground, games room with air hockey, pool etc. The only wish i had would have been an opportunity to eat at the resort. A little cafe or something would be great. But the pub next door does good food too and the IGA is not far off either. Mandurah foreshore is just a 5 minute drive away, where you can watch some dolphins if lucky or eat some fish and chips at Cicerellos. There is a big playground at the foreshore too and you can hop on a cruise if you wish too. All in one, we had a nice stay and can recommend a visit.
Stayed 3 nights in Feb 2021
Response from Lauren on 1 Mar 2021
Thank you so much for your feedback

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family holiday
Lovely unit with everything needed for the stay. pool area amazing for kids and relaxing. Lots of amenities close by.
Stayed 4 nights in Jan 2020
Response from Lauren on 27 Jan 2020
Thank you for your feedback

10/10 Excellent

Adrian, Perth

Travelled with family and small children
Liked: Cleanliness, amenities
Nice resort with plenty of amenities to keep the family entertained (pools, tennis, mini golf, squash, etc)
Stayed 4 nights in Dec 2019
Response from Lauren on 12 Jan 2020
Thank you for your feedback

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, unhelpful, rude will neber go back again. My refund wasnt done straight away
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

8/10 Good

Dave, Quinns Rocks, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice relaxing place to get away to.
It was quiet, relaxing and close to where we wanted to be in Mandurah.
Stayed 3 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location to beach and local IGA. Great family friendly hotel.
Stayed 2 nights in Aug 2017
Response from Resort Manager on 9 Sept 2017
Thank you for your review. We are delighted that you have enjoyed your holiday with us and look forward to welcoming you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel not far from beach, great pool area.
A very nice place and not too expensive. A great area is close by in Mandurah.
Response from Resort Manager on 17 July 2017
Thank you for taking the time to provide feedback on your stay with us. We are delighted that we met your expectations.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant weekend break. Excellent facilities and immaculately clean.

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SUPER FAMILY HOLIDAY DESTINATION
OVER THE YEARS WE HAVE STAYED AT SILVER SANDS SEVERAL TIMES AND HAVE ALWAYS FOUND THE STAFF HELPFUL. GOOD RULES AND REGULATION KEEP NOISE TO A MINIMUM AND EACH GUEST IS ABLE TO ENJOY A PLEASANT STAY. WE WERE IMPRESSED BY THE REFURBISHMENT TO OUR UNIT EVERYTHING WAS CLEAN AND MODERN
Response from General Manager on 29 Sept 2016
Thank you for taking the time to review Silver Sands Resort. We are delighted that we have again provided you with an enjoyable holiday experience. We hope to welcome you again soon. Delene Plunkett Resort Manager

8/10 Good

Barry, Ottawa

Liked: Cleanliness, property conditions & facilities, room comfort
Great place near the beach; lousy internet service
The Silver Sands in a small 1990's timeshare style complex near the beach. The units are full scale apartments, with lots of room. All the facilities are very good, with the notable exception of wifi service. As with so many places we visited in Australia, the service itself was mediocre, and the signal didn't really reach the rooms. I can't understand how hotels today haven't figured out that reliable internet service is a necessity, not an add-on. Electricity, water, TV and internet. There's no excuse for not delivering this in 2016.
Response from Silver Sands Resort on 23 Apr 2016
Good afternoon Barry and thank you for your review. I would like to assure you we are definitely making improvements to our internet service. In the past 12 months we have moved from a very basic ticketed system to online based WiFi via NBN. Unfortunately our service is currently hindered by the work being carried out on the NBN and this has caused us a few hiccups along the way. We are hopeful that the NBN service crews will be finished with the Mandurah region services soon and allow our guests to enjoy the high quality internet services the Resort has paid for.

6/10 Okay

Geoff, Ocean Reef WA

Liked: Cleanliness, property conditions & facilities, room comfort
Nice room, stay slightly tarnished
Nice room, nice surroundings slightly tarnished by location next to ground staff workshop...loud chatter all day from ground staff [plainly a friendly lot] encroached onto our 'quiet enjoyment' of the stay. The room was also quite close to a busy main street, and being ground floor, the noise from the street was at times annoying.There may well have been alternative rooms available in the resort, so why they allocate guests to such a location when not necessary, I don't know. Rooms were bright, clean and recently refurbished....nice.
Response from Silver Sands Resort on 14 July 2016
Thank you for your review Geoff. We are pleased to hear you enjoyed our resort but disappointed to hear that the noise disrupted your holiday. We will ensure that our staff give more consideration to this when using the staff area. We hope to welcome you again in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location in Mandurah
Great facilities for all, especially the pools and spas. Well maintained, helpful and friendly reception staff. Good value for money :-)
Response from Silver Sands Resort on 14 July 2016
Thank you for taking the time to review Silver Sands Resort. We appreciate your feedback.

10/10 Excellent

Johnnie, Singapore

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
My experience at Silver Sands Resort
We had an awesome time in Australia, the room was big and comfortable with cooking facilities but the service could be better if only the reception was open for us to check in when our flight came in at night. Fortunately, my friend was in Mandurah a day earlier and had helped us checked-in otherwise I guessed we would have to stay out in the streets for the night. The hotel could also do with free wifi as this is a necessity nowadays seeing that we do not have a roaming telephone line and it would help a lot to keep in touch.
Response from General Manager on 29 Sept 2016
Thank you for reviewing Silver Sands Resort Johnnie. We are thrilled you enjoyed your holiday with us. Whilst our reception does close over night we offer alternative options for guests such as yourself who arrive on late flights. This information is all provided to our incoming guests via email prior to their arrival. The resort does offer free WiFi to all guests and this information is provided with your check in information and in the compendium in the apartment. If you are ever unsure about services available we highly recommend speaking to reception staff as they are a wealth of knowledge on the resort, services and the surrounding regions. We hope to welcome you again in the future. Best regards Delene Plunkett Resort Manager

10/10 Excellent

Peter, DENMARK WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
FIRST CLASS ESTABLISHMENT
The overall ambiance of the place was first class. Add to that the special deal we got for this time of the year and we had no hesitation in extending our stay. The staff were fantastic and very helpful. We look forward to a repeat stay in the future.
Response from Silver Sands Resort on 14 July 2016
Thank you for your lovely review Peter. I will ensure our staff receive your feedback and we hope to be able to welcome you back to the resort again in the near future.

8/10 Good

John V, Ocean Reef

Liked: Cleanliness, property conditions & facilities, room comfort
A very pleasant surprise
We hadn't stayed here before and it was a very pleasant surprise to see just how clean the rooms were, including the bathrooms and bedrooms. There was a large fridge and three ice block trays for drinks, (you don't always see this) We had the luck to bring our two grandchildren with us for the Anzac weekend and they loved it . In particular, they loved the heated indoor pool and heated spar, as it was just a little cool for the outside pool. The staff were helpful although initially we had to lug our luggage bags from the car, through the foyer and up to our room on the first floor. A man was at the reception desk at the time and didn't bother to tell us that there were trolleys to wheel all the luggage in, until a more helpful lady working at the desk told us about them. He actually watched us as we laboured to bring in all our bags by hand, go figure! The only other downside was the fact that they actually charged $2.50 per half hour for wifi. I felt for the overseas visitors who are used to having free wifi everywhere, particularly where they are staying. This is quite archaic and easily turns people off as it is merely a cash grab. How-ever, our experience was good there and I would certainly recommend it to our friends.
Response from Silver Sands Resort on 14 July 2016
Thank you for your feedback John. We are delighted to hear that you and your family enjoyed your stay with us. We have taken notice of the feedback regarding the WiFi charges and can happily confirm that the Resort now offers all guests a free WiFi service. We look forward to welcoming you back to Silver Sands Resort in the near future.

6/10 Okay

Peter, Australia - WA - Perth

Liked: Property conditions & facilities
Facilities: Nice ; Value: Pricey; Service: insufficient information; Cleanliness: Tidy; parking comfortable for small cars only

10/10 Excellent

Melissa, Australia - WA - Perth

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: State of the art; Value: Amazing; Service: Remarkable; Cleanliness: Immaculate; We will come back, the perfect family holiday

10/10 Excellent

DAVID, Australia - WA - Perth

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Anne, Australia - QLD - Regional QLD

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Good; Value: Acceptable price; Service: Professional, Respectful, Courteous; Cleanliness: Lovely;

8/10 Good

Darryl, Australia - WA - Perth

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Nice , Outstanding swimming pool; Value: Economical; Service: Courteous; Cleanliness: Pleasant; Close to the beach and an easy bike ride to Mandurah

10/10 Excellent

Emma, Australia - WA - Regional WA

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Economical; Service: Outstanding; Cleanliness: Spotless;

8/10 Good

Nicole, Australia - WA - Regional WA

Liked: Cleanliness, property conditions & facilities

10/10 Excellent

Philip, Australia - TAS - Hobart

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Michelle, Australia - WA - Perth

Liked: Cleanliness, staff & service
Facilities: Basic, Abit outdated; Value: Reasonable; Service: Friendly, Courteous; Cleanliness: Pleasant;

8/10 Good

kerrie, Australia - WA - Regional WA

Liked: Cleanliness
Facilities: pool closed all day !; needs lots of TLC !!!!

10/10 Excellent

heather, Australia - WA - Perth

Liked: Cleanliness
i loved silver sands and would visit there again and book through wotif

8/10 Good

Bob, Australia - WA - Perth

Liked: Cleanliness, property conditions & facilities
Facilities: Above average; Value: Acceptable price; Service: Basic;

10/10 Excellent

Sean, Australia - WA - Perth

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Christina, Australia - WA - Perth

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Great deal; Service: Outstanding; Cleanliness: Spotless, Immaculate, Beautiful;

10/10 Excellent

Letka, Australia - WA - Perth

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

kelly, Australia - WA - Perth

Liked: Cleanliness, staff & service, property conditions & facilities
Value: Bargain; Service: Go the extra mile;

10/10 Excellent

Ross, Australia - WA - Fremantle

Liked: Cleanliness, staff & service, property conditions & facilities
indoor pool and spa for when outside is too cool

10/10 Excellent

Christine, Australia - WA - Regional WA

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Affordable; Service: Courteous; Cleanliness: Pleasant; Beach within walking distance, close to dolphin keys

8/10 Good

Bo, Australia - WA - Regional WA

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

10/10 Excellent

Amanda, Australia - WA - Perth

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Fantastic; Service: Flawless, Go the extra mile, Outstanding; Cleanliness: Spotless, Immaculate;

8/10 Good

margaret, Australia - WA - Perth

Liked: Cleanliness, property conditions & facilities
Facilities: Modern, Above average; Value: Affordable; Service: Polite; Cleanliness: Pleasant;

8/10 Good

ALAN, Australia - WA - Perth

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Nice ; Value: Fair price; Service: Friendly, Courteous;

10/10 Excellent

Robert, Australia - WA - Perth

Liked: Cleanliness, staff & service, property conditions & facilities
Nice views close to the beach.

8/10 Good

David

Liked: Cleanliness, staff & service

8/10 Good

Janine

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Nice ; Value: Costly, 7 night min book too much; Service: Professional, Friendly, Courteous; Cleanliness: Lovely; have to walk around or through reception to get to room

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Bargain; Service: Remarkable; Cleanliness: Beautiful;

10/10 Excellent

Terry, Australia - WA - Regional WA

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Outstanding; Value: Great deal; Service: Remarkable; Cleanliness: Spotless;

10/10 Excellent

Brendan, Australia - WA - Perth

Liked: Cleanliness, staff & service, property conditions & facilities
Service: Courteous;

6/10 Okay

Charlie, Australia - WA - Perth

Disliked: Property conditions & facilities
Facilities: Nothing special; Value: Over-priced; Service: Sufficient, Polite; Cleanliness: Hygienic , Tidy, Clean;

10/10 Excellent

Patricia, Australia - WA - Regional WA

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Gabriel, Australia - WA - Perth

Liked: Cleanliness
Facilities: Typical; Value: Affordable; Service: Basic; Cleanliness: Faultless;

10/10 Excellent

honor, Australia - WA - Regional WA

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Kids loved all Facilities; Value: Fantastic; Service: Professional; Cleanliness: Beautiful; No Milk at reception

2/10 Terrible

David, Australia - WA - Regional WA

Disliked: Cleanliness, staff & service, property conditions & facilities
Facilities: Run-down; Value: Unreasonable; Service: Rude; Cleanliness: Smelly; I would never recommend this resort to anybody