Ratings based on 9,330 Verified Reviews

4.4 out of 5
83% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia-Verified Reviews
5 out of 5
by A verified traveller

Posted 25 Mar. 2020
Comment from Hotel Management
28 Mar. 2020 by Hotel Gracery Shinjuku, Hotel Management
Thank you for the review regarding your recent stay at the hotel. It is a pleasure to hear that you had a good time when you stayed in Japan. We will do our best to offer the better service to our guests from now on too. We are looking forward to seeing you in the near future.
5 out of 5
by A verified traveller

Posted 24 Mar. 2020
Excellent hotel, great location, theatre adjacent
Comment from Hotel Management
25 Mar. 2020 by Hotel Gracery Shinjuku , Hotel Management
Thank you very much for staying with us Hotel Gracery Shinjuku. We are very happy to know that you have enjoyed your stay and Thank you very much for such a precious comments. We hope to welcome you again in our hotel. Sincerely Yours, Front Desk
5 out of 5
by A verified traveller

Posted 22 Mar. 2020
Good hotel in the heart of Shinjuku, not far from the station.
Comment from Hotel Management
23 Mar. 2020 by Hotel Gracery Shinjuku Front Desk, Hotel Management
Thank you for staying with us. We are glad to hear that you enjoyed your stay here in Tokyo. We look forward to seeing you again. Sincerely,
5 out of 5
by A verified traveller

Posted 7 Mar. 2020
The rooms are bigger compared to other hotels in Japan. The hospitality and assistance extended to us was impeccable.
Comment from Hotel Management
9 Mar. 2020 by Hotel Gracery Shinjuku, Hotel Management
Thank you for selecting us out of the many possible places here. We would like to thank you for your swift reply and are deeply obliged to you for your kind compliments. We eagerly anticipate your next visit and look forward to serving you again.
4 out of 5
by A verified traveller from Taiwan

Posted 7 Mar. 2020
Location of the hotel was great, kids love to see the godzilla. Overall room was ok
Comment from Hotel Management
9 Mar. 2020 by Hotel Gracery Shinjuku, Hotel Management
Thank you for the review. Our warm hospitality awaits your return sometime soon.
4 out of 5
by A verified traveller from Singapore

Posted 7 Mar. 2020
Reasonable location with lots of restaurants surrounding.
Comment from Hotel Management
9 Mar. 2020 by Hotel Gracery Shinjuku, Hotel Management
Thank you for sharing your review with us. Your favorable comments has warmed our hearts and we will strive for excellence in our service. We look forward to your next visit!
5 out of 5
by A verified traveller from California

Posted 4 Mar. 2020
Very beautiful Hotel, would recommend as well as return, room will feel a little small if it’s your first time to Japan or only ever stayed in western hotels. Smaller/tighter space is normal in Japan lol Staff was amazing especially if you don’t speak Japanese, very helpful and patient Another amazing feature is Shinjuku-station is only a couple minute walk (less then 5 mins) and if it’s your first time you will learn very quickly that trains are your friend so being that close is a HUGE win! And of course Godzilla being on top of your hotel is awesome and fits the quirky feeling of Tokyo On a travelers note having a giant Godzilla head on your hotel helps with directions Everyone knows the building so it’s easy to ask what direction it is if you get turned around Hope this helps :)
Comment from Hotel Management
5 Mar. 2020 by Hotel Gracery Shinjuku Front desk Tsai, Hotel Management
Dear guest, This is Hotel Gracery Shinjuku. Thank you for choosing to stay with us and taking time to write a wonderful review. We are extremely honored to receive such high valuations from you and we are very happy that you were really satisfied with our hotel. We are very glad to know you liked the hotel's location, the Godzilla head and our service. We will keep to serve good service and looking forward to seeing you in the near future. Thank you very much. Sincerely yours,
4 out of 5
by A verified traveller from Bloomfield, Michigan

Posted 3 Mar. 2020
Very tiny room. We were Unable even to open suitcases.
Comment from Hotel Management
5 Mar. 2020 by Hotel Gracery Shinjuku Front desk Tsai, Hotel Management
Dear Mr./Ms. Nabil, This is Hotel Gracery Shinjuku. Thank you for the review regarding your recent stay at the hotel. Our rooms make you feel a bit small, but we provide space for the bath room which is one of appealing points in our hotel. We recommend comfort double room or twin room for your next stay. Hopefully we will have the opportunity to welcome you back in our hotel in the near future. Thank you very much. Sincerely yours,
5 out of 5
by A verified traveller from Ontario

Posted 3 Mar. 2020
They provided a portable wifi router which was great!
Comment from Hotel Management
5 Mar. 2020 by Hotel Gracery Shinjuku , Hotel Management
Thank you very much for staying with us. We know that you have enjoyed your stay in our hotel. Thank you very much for such a precious comments. We hope to see you again in our hotel. Sincerely Yours, Front Desk
5 out of 5
by A verified traveller from California

Posted 2 Mar. 2020
overall great experience. no problem using the hotels address to have my JR pass delivered.
Comment from Hotel Management
5 Mar. 2020 by FRONT DESK ALISH, Hotel Management
Thank you very much for staying with us even though a lot of hotels are in Tokyo. Such a precious comments from our guest encourage us and helps to improve our hotel service. We are hoping to welcome you in our hotel again.