Breakfast, lunch served; Modern European cuisine, al fresco dining
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Reviews of Quality Hotel Parklake Shepparton

4 out of 5
Quality Hotel Parklake Shepparton
481 Wyndham Street, Shepparton, VIC

Reviews

8.8

Excellent

Rating 10 - Excellent. 499 out of 1001 reviews" "
Rating 8 - Good. 377 out of 1001 reviews" "
Rating 6 - Okay. 85 out of 1001 reviews" "
Rating 4 - Poor. 32 out of 1001 reviews" "
Rating 2 - Terrible. 8 out of 1001 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Roshan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The place is in central location.
Stayed 2 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Roshan, Thank you for your amazing review. Your satisfaction is our top priority, and we're delighted that you had a great overall experience with us. If you have any further comments or suggestions, please feel free to share them with us. We look forward to welcoming you back for another enjoyable stay in the future!

8/10 Good

Henriette

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 8 Apr 2024
Thank you, Henriette, for your review! We appreciate your feedback and are pleased to hear that you had a positive experience overall. If there's anything specific we can improve upon to earn that extra star next time, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for an even better stay in the future!

10/10 Excellent

Marie, Melbourne

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean, bed was comfy, staff were friendly. Kids loved having the park and lake right across the road. The only negative, the pool was absolutely freezing!! I know it’s an indoor pool but some heating would be good. It meant that kids and adults were all crowded into the spa. Will definitely stay again though!
Stayed 1 night in Jan 2024

8/10 Good

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close and convenient. Good amenities
Stayed 3 nights in Jan 2024
Response from General Manager on 1 Feb 2024
Thank you David! Delighted to hear you enjoyed our location and amenities. Looking forward to welcoming you back soon!

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff exceeded my expectations. Modern and exceptionally clean rooms and easy parking. Was so good I’ve booked to stay again!!
Stayed 1 night in Jan 2024
Response from General Manager on 1 Feb 2024
Dear Kerry,Thank you so much for your wonderful review! We're thrilled to hear that our property, cleanliness, and staff exceeded your expectations. It's great to know you found our parking convenient as well. We are looking forward to your next stay with us. Thank you for choosing to book with us again!

10/10 Excellent

Troy

Business traveller
Liked: Amenities
Quiet room. Needed to have more crockery than a coffee mug. Would stay again. Clean room.
Stayed 1 night in Jan 2024
Response from General Manager on 1 Feb 2024
Dear TroyThank you for your feedback. We're glad to hear that you found the room quiet and clean, and we appreciate your suggestion regarding additional crockery. We'll certainly take this into consideration for future improvements. Looking forward to welcoming you again!

10/10 Excellent

Lisa

Stayed 4 nights in Jan 2024

10/10 Excellent

Yvonne

Travelled with family
Liked: Property conditions & facilities
We thoroughly enjoyed our night, we were upgraded, the staff were very welcoming & helpful.
Stayed 1 night in Jan 2024
Response from General Manager on 1 Feb 2024
Dear Yvonne, Thank you for your kind words! We're thrilled you enjoyed your stay and the upgrade. Our team is delighted to hear they made your visit welcoming and helpful. We look forward to your next stay with us!

8/10 Good

Balwinder Kaur

All good
Stayed 2 nights in Dec 2023

8/10 Good

Kyoungsoon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good and clean. Comfortable
Stayed 1 night in Dec 2023

10/10 Excellent

Ross

Stayed 1 night in Dec 2023

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is clean and tidy and well appointed but becoming a little dated, still good value for money. Close to town and within walking distance of parks and dining.
Stayed 2 nights in Dec 2023

8/10 Good

Jodie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Susan

Stayed 1 night in Dec 2023

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

PAUL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent but,
Room & service were excellent. If you get a room near the highway you get a lot of traffic noise. Needs sound proofing.
Stayed 1 night in Dec 2023

10/10 Excellent

Kym

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Without any doubt the most impressive feature of our stay at the Park lake was the attitude of ALL the staff we met. Bar, Restaurant, Reception and Security staff we were lucky enough to deal with were AMAZING; friendliness 12/10, buoyant and happy 12/10, helpful 12/10. HIGHLY IMPRESSIVE !!
Stayed 3 nights in Nov 2023

10/10 Excellent

simon, collector

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing was booked 3 bed room thru expedia and hotel hadn't received book amd supplyed a twin double beds
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the decor in the foyer..
Stayed 1 night in Nov 2023

10/10 Excellent

Wayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean,friendly staff, excellent food. Only negative was the spa was cold.
Stayed 1 night in Nov 2023

8/10 Good

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, the restaurant was closed by 8pm on a Friday night tho, room was near the staircase and was noisy.
Stayed 1 night in Oct 2023

10/10 Excellent

Ashleigh

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Oct 2023

10/10 Excellent

Taiyana

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant on site had amazing food and service was very prompt, and with a smile. Great place to say.
Stayed 2 nights in Oct 2023

10/10 Excellent

kellie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were quite accommodating
Stayed 1 night in Oct 2023
Response from General Manager on 22 Oct 2023
Dear Kellie, Thank you for your wonderful feedback, which I have shared with our staff and management. We are thrilled to hear that you enjoyed your stay and look forward to welcoming you back soon

10/10 Excellent

Lizza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from General Manager on 22 Oct 2023
Dear LIzza, Thank you for your wonderful feedback, which I have shared with our staff and management. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from General Manager on 22 Oct 2023
Dear David, Thank you for sharing your positive experience with us! We are delighted to hear that you enjoyed your stay at Quality Hotel Parklake. We look forward to welcoming you back soon.

4/10 Poor

Bill

Stayed 1 night in Sep 2023

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities
I have stayed at Hotel Park lake on a number of occasions and it has always been a very pleasant and easy to manage stay. It is well situated close to everything, easy for car access and has wonderful views over the lake.
Stayed 1 night in Sep 2023
Response from General Manager on 22 Oct 2023
Dear Peter, Our location is indeed one of our strong points, and we're glad it added to your overall experience. Being situated in a convenient area is something we take pride in.We hope to have the opportunity to serve you again soon.

6/10 Okay

Dale, Morwell

Travelled with partner
Overall, this was an average experience, I do not feel that it was value for money, even though we required a disability accessible room I felt at $200 per night it was overpriced. During our trip we were able to stay at Major Chain hotels in capital cities with better quality for considerably less expense. It was nice enough, but I will be looking for other options next time we travel to Shepperton.
Stayed 2 nights in Sep 2023

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
All good except for the heating which did not work very well
Stayed 1 night in Sep 2023

10/10 Excellent

Brad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Lee-Anne

Stayed 1 night in Aug 2023

6/10 Okay

maree

Travelled with family
Liked: Cleanliness, staff & service, amenities
Shower rail fell off old fashioned plastic curtain toaster provided but no plates or cutlery thats odd otherwise ok
Stayed 1 night in Jul 2023

10/10 Excellent

Kerry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were all pleasant and helpful, looking forward to going back
Stayed 1 night in Jul 2023

10/10 Excellent

Myrna

Liked: Cleanliness, staff & service, property conditions & facilities
The place is closed to shop and the lake across the road which is big bonus. Happy to recommend and definitely will be back.
Stayed 2 nights in Jun 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

george

Stayed 1 night in Jun 2023

10/10 Excellent

Ron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A very welcoming and comfortable venue. Highly recommend
Stayed 1 night in Jun 2023

8/10 Good

Simone

Travelled with family and small children
Liked: Cleanliness, amenities
We Stayed in a grand suite which was a great size and was nicely furnished and modern. Had two big TVs, a microwave, fridge and kettle as well as a full complement of crockery which was a great touch. Unfortunately the sound proofing even for a back room (off the main road) isn’t great. Our room backed onto a car park and was quite noisy when cars came and there was also an extremely noisy generator that came on and off periodically which was very loud. The foot traffic past the suite door was also really audible and could disturb a light sleeper. Shower and bathroom were huge but very cold (could use it’s own heater) but the towels were soft and the amenities were nice. There were no robes which would be an easy thing to add particularly to the suite rooms. I would’ve also liked to book a room and breakfast rate but there wasn’t one which I thought was very odd for a decent hotel.
Stayed 1 night in May 2023

10/10 Excellent

Laura

Stayed 1 night in Apr 2023

10/10 Excellent

Jarrad

Stayed 1 night in Apr 2023

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great night
Great location with clean and comfortable rooms. Really enjoyed using the indoor spa and sauna
Stayed 1 night in Apr 2023

10/10 Excellent

Jessica, Ballan

Stayed 2 nights in Apr 2023

10/10 Excellent

Dylan

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and fresh Close to everything
Stayed 1 night in Apr 2023

8/10 Good

Artur

Stayed 1 night in Mar 2023

10/10 Excellent

Douglas

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023