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Minibar, in-room safe, desk, blackout curtains
Minibar, in-room safe, desk, blackout curtains
Minibar, in-room safe, desk, blackout curtains

Guest reviews

4.1 out of 5 Very good
996 reviews
Guests rated this property 4.2/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
Air conditioning
Spa
Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided

Map

Explore the area

Popular LocationDongmen Pedestrian Street20 min walk
Popular LocationShenzhen Central Park5 min drive
Popular LocationHuaqiangbei16 min drive
AirportShenzhen (SZX-Shenzhen Intl.)27 min drive

Choose dates to view prices

  • Superior Room, 1 King Bed (Weekend Deal)

    Room amenities

    • City view
    • Sleeps 3
    More detailsSuperior Room, 1 King Bed (Weekend Deal)
  • Superior Room, 1 King Bed

    4.5/5 guest room rating

    Room amenities

    • 30 sq m
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsSuperior Room, 1 King Bed
  • Horizon Club, Room, 2 Single Beds

    3.9/5 guest room rating

    Room amenities

    • 30 sq m
    • Hill view
    • Sleeps 3
    • 2 Single Beds
    More detailsHorizon Club, Room, 2 Single Beds
  • Horizon Club, Room, 1 King Bed

    4.5/5 guest room rating

    Room amenities

    • 30 sq m
    • Hill view
    • Sleeps 3
    • 1 King Bed
    More detailsHorizon Club, Room, 1 King Bed
  • Executive Suite, 1 King Bed

    4.2/5 guest room rating

    Room amenities

    • 60 sq m
    • Hill view
    • Sleeps 3
    • 1 King Bed
    More detailsExecutive Suite, 1 King Bed
  • Superior Room, 2 Twin Beds (Weekend Deal)

    Room amenities

    • City view
    • Sleeps 3
    More detailsSuperior Room, 2 Twin Beds (Weekend Deal)
  • Superior Room, 2 Single Beds

    3.9/5 guest room rating

    Room amenities

    • 30 sq m
    • City view
    • Sleeps 3
    • 2 Single Beds
    More detailsSuperior Room, 2 Single Beds
  • Deluxe Room, 2 Single Beds

    4.2/5 guest room rating

    Room amenities

    • 30 sq m
    • Mountain view
    • Sleeps 3
    • 2 Single Beds
    More detailsDeluxe Room, 2 Single Beds
  • Deluxe Room, 1 King Bed

    4.5/5 guest room rating

    Room amenities

    • 30 sq m
    • Mountain view
    • Sleeps 3
    • 1 King Bed
    More detailsDeluxe Room, 1 King Bed

About this area

Shenzhen

Located in Luohu neighbourhood, Shangri-la Hotel, Shenzhen is connected to a shopping centre. Dongmen Pedestrian Street and Huaqiangbei are worth exploring if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Splendid China Folk Village and Window of the World. Travelling with kids? Don't miss Happy Valley and Shenzhen Safari Park. Guests appreciate the hotel's convenience for public transportation: Luohu Station is 4 minutes on foot and Guomao Station is 11 minutes.
View map
Popular Location

What's nearby

  • Dongmen Pedestrian Street - 20 min walk
  • Shenzhen Central Park - 5 min drive
  • Huanggang Border Crossing - 7 min drive
  • Dafen Oil-Painting Village - 9 min drive
  • Huaqiangbei - 16 min drive

Getting around

  • Luohu Station - 4 min walk
  • Shenzhen Station - 14 min walk
  • AirportShenzhen (SZX-Shenzhen Intl.) - 27 min drive

Restaurants

  • Coffee Garden — 1 min walk
  • Shang Palace — 1 min walk
  • Hedong Hotel - 9 min walk
  • 海底捞火锅 - 10 min walk
  • Daoxiang - 10 min walk

About this property

Shangri-la Hotel, Shenzhen

Luxury hotel connected to a shopping centre in Shenzhen with 4 restaurants
Along with 4 restaurants, this smoke-free hotel has an outdoor pool and a fitness centre. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar and a coffee shop/café are on-site. All 522 rooms boast deep soaking bathtubs, and offer free WiFi and LED TVs. Other amenities available to guests include free wired Internet, fridges and minibars.
Shangri-la Hotel, Shenzhen offers 522 forms of air-conditioned accommodation with minibars and a safe. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit with a deep soaking bath, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. 40-inch LED televisions come with satellite channels. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10:30 AM: CNY 161 per person
  • 4 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • Arcade/games room
  • Children's pool
  • Fitness centre
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Arcade/games room
  • Babysitting/childcare (surcharge)
  • Children's pool
  • Dry cleaning service
  • Laundry facilities
  • Outdoor pool
  • Fridge

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese
  • English

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden

Spa

  • 19 treatment rooms
  • Massage/treatment rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Linens

Bathroom

  • Bathrobes
  • Deep-soaking bathtub
  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • 40-inch LED TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Fridge

More

  • Desk
  • Iron/ironing board
  • Restaurant dining guide
  • Safe
  • Slippers

See similar properties

Policies

Check-in

Check-in between 2:00 PM and noon
Express check-in

Check-out

Check-out before noon
Express check-out

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival
Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.
Guests may be subject to health screenings for COVID-19 at the property. Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: CNY 161 per person (approximately)
  • Airport shuttle fee: CNY 600 per vehicle

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Hotel Shangri-la Shenzhen
Shangri-la Hotel Shenzhen
Shangri-la Shenzhen
Shangri-la Shenzhen Hotel
Shenzhen Hotel Shangri-la
Shenzhen Shangri-la
Shenzhen Shangri-la Hotel
Futian Shangri-La Shenzhen Hotel Shenzhen
Shangri La Hotel Shenzhen
Shangri La Hotel, Shenzhen
Shangri-la Hotel, Shenzhen Hotel
Shangri-la Hotel, Shenzhen Shenzhen
Shangri-la Hotel, Shenzhen Hotel Shenzhen

Frequently asked questions

Can I cancel my reservation for free at Shangri-la Hotel, Shenzhen and receive a full refund?
Yes, Shangri-la Hotel, Shenzhen offers free cancellation on select room rates, because flexibility matters! Please refer to Shangri-la Hotel, Shenzhen cancellation policy on our site for more details about any exclusions or requirements.
Does Shangri-la Hotel, Shenzhen have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is Shangri-la Hotel, Shenzhen pet-friendly?
No, pets are not allowed at this property.
How much is parking at Shangri-la Hotel, Shenzhen?
Self-parking is free at this property.
What time is check-in at Shangri-la Hotel, Shenzhen?
Check-in is from 2:00 PM to noon. After-hours check-in is not available.
What time is check-out at Shangri-la Hotel, Shenzhen?
Checkout is at noon.
Does Shangri-la Hotel, Shenzhen provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of CNY 600 per vehicle applies.
Where is Shangri-la Hotel, Shenzhen located?
This family-friendly Shenzhen hotel is located in the business district, within 2 mi (3 km) of Dongmen Pedestrian Street and Huaqiangbei. Shenzhen Convention and Exhibition Center and Splendid China Folk Village are also within 9 mi (15 km). Luohu Station is only a 4-minute walk and Guomao Station is 11 minutes.
4.1
Very good
5 - Excellent
367
4 - Good
456
3 - Okay
103
2 - Poor
49
1 - Terrible
21

4.2/5

Cleanliness

4.2/5

Staff & service

4.0/5

Amenities

3.9/5

Property conditions & facilities

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2020

5/5 Excellent

Business traveller
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

5/5 Excellent

Business traveller
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly, room comfortable, near food places and shopping malls, MRT station close by.
Stayed 1 night in Jan 2020

4/5 Good

Travelled with group
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was good. Property needs to be updated
Stayed 1 night in Jan 2020

4/5 Good

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not as good as it was
This used to be my favourite hotel for the past 15 years - the last 2 trips I have found the staff speak less and less English and the food in the horizon club lounge was not worth the extra dollars. So disappointing
Stayed 4 nights in Jan 2020

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