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Overview of Shangri-la Hotel, Shenzhen

Photo gallery

Guest reviews

4.1/5 Very Good
998 reviews
Guests rated this property 4.2/5 for cleanliness.

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • Air Conditioning

Map

Highlights

Popular LocationLuohu Commercial City13 min walk
Popular LocationLuohu Port19 min walk
Restaurant紅須小館8 min walk
Restaurant海底捞火锅10 min walk
AirportShenzhen (SZX-Shenzhen Intl.)27 min drive

Choose dates to view prices

  • Deluxe Room, 1 King Bed

    4.5/5 guest room rating

    Room amenities

    • 30 sq m
    • Mountain view
    • Sleeps 3
    More details
  • Deluxe Room, 2 Single Beds

    4.2/5 guest room rating

    Room amenities

    • 30 sq m
    • Mountain view
    • Sleeps 3
    More details
  • Horizon Club, Room, 1 King Bed

    4.5/5 guest room rating

    Room amenities

    • 30 sq m
    • Hill view
    • Sleeps 3
    More details
  • Horizon Club, Room, 2 Single Beds

    3.9/5 guest room rating

    Room amenities

    • 30 sq m
    • Hill view
    • Sleeps 3
    More details
  • Superior Room, 1 King Bed

    4.5/5 guest room rating

    Room amenities

    • 30 sq m
    • City view
    • Sleeps 3
    More details
  • Superior Room, 2 Single Beds

    3.9/5 guest room rating

    Room amenities

    • 30 sq m
    • City view
    • Sleeps 3
    More details
  • Executive Suite, 1 King Bed

    4.2/5 guest room rating

    Room amenities

    • 60 sq m
    • Hill view
    • Sleeps 3
    More details
  • Superior Room, 1 King Bed (Weekend Deal)

    Room amenities

    • City view
    • Sleeps 3
    More details
  • Superior Room, 2 Twin Beds (Weekend Deal)

    Room amenities

    • City view
    • Sleeps 3
    More details

About this area

Shenzhen

Located in Luohu neighbourhood, Shangri-la Hotel, Shenzhen is connected to a shopping centre. Dongmen Pedestrian Street and Huaqiangbei are worth exploring if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Splendid China Folk Village and Window of the World. Travelling with kids? Don't miss Happy Valley and Shenzhen Safari Park. Our guests appreciate the hotel's convenience for public transport: Luohu Station is 4 minutes by foot and Guomao Station is 11 minutes.

Map
Popular Location

What's nearby

  • Luohu Commercial City - 13 min walk
  • Luohu Port - 19 min walk
  • Dongmen Pedestrian Street - 20 min walk
  • Shenzhen Museum - 3 min drive
  • Huaqiangbei - 13 min drive

Getting around

  • Luohu Station - 4 min walk
  • Shenzhen Station - 14 min walk
  • Shenzhen (SZX-Shenzhen Intl.) - 27 min drive

Restaurants

  • Coffee Garden — 1 min walk
  • Shang Palace — 1 min walk
  • 紅須小館 - 8 min walk
  • 海底捞火锅 - 10 min walk
  • Western restaurant - 11 min walk

About this property

Shangri-la Hotel, Shenzhen

Luxury hotel connected to a shopping centre in Shenzhen with 4 restaurants
Along with 4 restaurants, this smoke-free hotel has an outdoor pool and a fitness centre. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar and a coffee shop/café are on-site. All 522 rooms boast deep soaking bathtubs, and offer free WiFi and LED TVs. Other amenities available to guests include free wired Internet, fridges and minibars.
Shangri-la Hotel, Shenzhen offers 522 forms of air-conditioned accommodation with minibars and a safe. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit with a deep soaking bath, bathrobes, slippers and complimentary toiletries.
Guests can surf the web using complimentary wired and wireless Internet access. 40-inch LED televisions come with satellite channels. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.
An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre.

Property amenities

Internet

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi

Parking and public transport

Free self parking
24-hour return airport shuttle (surcharge)
Airport shuttle on request
Limo/town car service

Food and drink

Buffet breakfast available for a fee daily 6 AM–10:30 AM: CNY 161 per person
4 restaurants and 1 coffee shop/cafe
1 poolside bar and 1 bar
Room service available

Things to do

Arcade/game room
Children's pool
Fitness centre
Outdoor pool
Sauna
Shopping
Steam room

Family friendly

Arcade/game room
Babysitting/childcare (surcharge)
Children's pool
Dry-cleaning service
Laundry facilities
Outdoor pool
Fridge

Conveniences

ATM/banking services
Ballroom
Banquet hall
Lift
Free newspapers in reception
Front-desk safe
Gift shop/newsstand

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter
Tour/ticket assistance
Wedding services

Languages spoken

Chinese
English

Business services

Business centre
Meeting rooms

Outdoors

Garden

Spa

19 treatment rooms
Massage/treatment rooms

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Wheelchair-accessible path of travel
Wheelchair-accessible registration desk

More

Smoke-free property

Room amenities

Bedroom

Air conditioning
Blackout drapes/curtains
Linens

Bathroom

Bathrobes
Deep-soaking bathtub
Free toiletries
Hairdryer
Shower/bathtub combination
Towels

Entertainment

40-inch LED TV
Satellite channels

Food and drink

Coffee/tea maker
Free bottled water
Minibar
Fridge

More

Desk
Iron/ironing board
Restaurant dining guide
Safe
Slippers

Policies

Check-in

Check-in between 2:00 PM and noon
Express check-in

Check-out

Check-out before noon
Express check-out

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival
24-hour airport shuttle service is available on request
Fees may apply; contact the property in advance to get details
Guests who book breakfast-inclusive rate plans will receive breakfast for 2 adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.
Guests may be subject to health screenings for COVID-19 at the property. Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

American Express
Diners Club
JCB International
Mastercard
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: CNY 161 per person (approximately)
  • Airport shuttle fee: CNY 600 per vehicle

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Shangri-la Hotel Shenzhen
Shangri-la Shenzhen
Shangri La Hotel Shenzhen

Guest reviews

4.1
Very Good
5 - Excellent
368
4 - Good
458
3 - Okay
103
2 - Mediocre
49
1 - Poor
20
4.2
Cleanliness
4.2
Service and Staff
4.0
Amenities
3.9
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Jan 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jan 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff are friendly, room comfortable, near food places and shopping malls, MRT station close by.

Stayed 1 night in Jan 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The location was good. Property needs to be updated

Stayed 1 night in Jan 2020

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not as good as it was

This used to be my favourite hotel for the past 15 years - the last 2 trips I have found the staff speak less and less English and the food in the horizon club lounge was not worth the extra dollars. So disappointing

Stayed 4 nights in Jan 2020