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Reviews of Asta Hotel

4.5 out of 5
Asta Hotel
28 Fumin Road, Futian District, Shenzhen, Guangdong

Reviews

7.4

Good

Rating 10 - Excellent. 65 out of 437 reviews" "
Rating 8 - Good. 225 out of 437 reviews" "
Rating 6 - Okay. 102 out of 437 reviews" "
Rating 4 - Poor. 29 out of 437 reviews" "
Rating 2 - Terrible. 16 out of 437 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Joanna on 17 Dec 2019
Dear Guest, Thank your support, We will always try our best to do and serve for you !We are looking forward to you coming again!Thanks!

4/10 Poor

PT, UK

Disliked: Cleanliness, staff & service, property conditions & facilities
Property poorly maintained. Reception staff very rude as usual. No fridge unless ask for and need to bring from other room. .Aircon very noisy. Last stayed at this hotel was Nov 19 and with no glass door at shower causing the toilet requested as though there is nothing wrong with it
Stayed 3 nights in Oct 2019
Response from Joanna on 28 Oct 2019
Dear Guest, we're really sorry for the rude service of our staff and thank you for your suggestion, we will do some plan to do better hotel management and improve our service quality. Hoping you could give us an opportunity to make a change and to do better. thank you for your attention , we are looking forward to you back again soon , please contact us or our duty manager if any question or help require. With our best wishes. yours sincerely.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
This is a typical and average 4-star hotel. But the location is excellent.
Stayed 1 night in Jun 2019
Response from Joanna on 15 July 2019
Dear Guest, Thank your support, We will try our best to do and serve for you !We are looking forward to you coming again!Thanks!

8/10 Good

KAR HEONG

Liked: Staff & service
Very convenient to take subway as the station is just in front of hotel main entrance.
Stayed 2 nights in Jul 2019
Response from Joanna on 12 July 2019
Dear Guest, Thank your support, we are looking forward to you coming again! Wish you a happy life !

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2019
Response from joanna on 15 Oct 2019
Dear Guest, Thank your support, We will try our best to do and serve for you !We are looking forward to you coming again!Thanks!

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception unable to provide info on where to buy art work even with photos of the place shown to them in Shenzhen.
Stayed 4 nights in May 2019

8/10 Good

Yuen Yee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Cindy on 29 Apr 2019
Dear guests, thank you very much for choosing ASTA HOTEL, thank you for your recognition and look forward to your next stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Apr 2019
Response from Cindy on 13 Apr 2019
Hi, dear guest, thank you very much for your recognition, I look forward to your next visit.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Cindy on 2 Apr 2019
Dear guests, thank you very much for your support and look forward to your next stay at ASTA HOTEL.

10/10 Excellent

Hong mei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
保安刘先生非常热情友好,主动帮忙装行李
Stayed 1 night in Mar 2019
Response from ASTA on 17 Mar 2019
谢谢您的支持与反馈,期待您下次的光临!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Cindy on 2 Apr 2019
Dear guests, thank you very much for your support and look forward to your next stay at ASTA HOTEL.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 10 nights in Feb 2019
Response from Cindy on 2 Apr 2019
Dear guests, thank you very much for your support and look forward to your next stay at ASTA HOTEL.

4/10 Poor

paul

Disliked: Cleanliness
Air-con noisy, ventilation fan in toilet noisy, security safe not working . Rude reception as usual and unhelpful.
Stayed 4 nights in Jan 2019
Response from Cindy on 19 Jan 2019
Distinguished guest I am very sorry to have such an unsatisfactory experience. Your comments will be immediately notified to the relevant departments for improvement. Invite and look forward to your next stay, we will use more sophisticated facilities and courteous staff. Thank you again for choosing ASTA HOTEL

8/10 Good

zachi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel , convenient hotel
nice hotel , convenient hotel , they have App for room service ..... near buy coco park one of the best center of night life restaurants & shopping in Shenzhen ,a few minutes by taxi . Hotel entrance in front of Metro Stastion
Stayed 1 night in Jan 2019
Response from Cindy on 15 Jan 2019
Dear guests, thank you very much for your support, ASTA HOTEL Will continue to work hard to achieve 100% satisfaction, look forward to your next stay at the hotel

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel metro railway close just out the front. Very clean amazing view of the Shenzhen lights at night from your hotel room. Close to ancient history in the area. Very close walking distance to the conference centre
Stayed 6 nights in Dec 2018
Response from Cindy on 7 Jan 2019
Dear guests, thank you very much for your support, ASTA HOTEL will continue to work hard and look forward to your next stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Air con sucks
Stayed 1 night in Oct 2018
Response from KELLY on 2 Nov 2018
Dear Guest , Thank you offer valuable suggestion and support,Could you offer some details about your stay here,Now,we have noted check the room about Air con, We try our best to do and serve for you !We are looking forward to you coming again!Thanks!

4/10 Poor

FrequentTravell, London

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel need to wake up
Rude staff with the poor attitude. Noisy air-con and smelly carpets. Poor house keeping and internet. Unable even to obtain a map of Shenzhen. Is a shame to the Country
Stayed 4 nights in Oct 2018
Response from KELLY on 25 Oct 2018
Dear guest, Thank you offer valuable suggestion and support, We will try our best to do and serve for you !We have made some plan to do about these and follow it up,Weare so sorry about that,If you need any help,please tell us ,We are looking forward to you coming again!Thanks!

8/10 Good

louisa, Hong Kong

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Slow room service
Took one hour for room service to be ready . The staff only told us the food ran out after one whole hour
Stayed 1 night in Sep 2018
Response from kelly on 27 Sept 2018
Dear guest, Thank you offer valuable suggestion and support,We have facebacked to Dept,and follow it up,So sorry about that , We will try our best to do and serve for you !We are looking forward to you coming again!Thanks!

8/10 Good

Russ, Calif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very helpful, the location was near everything we were interested in and we found a great park nearby.
Stayed 4 nights in Aug 2018
Response from KELLY on 15 Aug 2018
Dear guest, Thank you offer valuable suggestion and support, We will try our best to do and serve for you !We are looking forward to you coming again!Thanks!

8/10 Good

Kirubakaran

Liked: Cleanliness, property conditions & facilities, room comfort
Smoke smells
Some guest are smoking in the room with the room door opened.
Stayed 3 nights in Jul 2018
Response from KELLY on 8 Aug 2018
Dear Mr Kirubakaran , Thank you offer valuable suggestion and support, We will try our best to do and serve for you !About this,We have feedbacked to follow and adjust,So sorry about that,We are looking forward to you coming again!Thanks!

4/10 Poor

Vagabond, Londonder

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Need Urgent REfurblishment
Fridge not working. Air-con need maintenance--noisy.
Stayed 2 nights in Jul 2018
Response from KELLY on 20 July 2018
Dear Mr Vagabond, Thank you offer valuable suggestion and support, We will try our best to do and serve for you !We have made some plan to do about this,If you need any help,please tell us ,We are looking forward to you coming again!Thanks!

2/10 Terrible

YEW HOCK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BAD EXPERIENCE
Your web site claim that it is a 4 star Hotel but are you aware they do not even have a refrigerator in the room. The room must be very smelly as they have placed a noisy air purifier in the room .??? I used to stay in this Hotel on my previous occasion but I will definitely stop to stay in this Hotel in the future. I do not how Hotels .com. rate the Hotels in your listing and suggest you send your personnel to check out yourselves and my ratings for this Hotel is definitely 0 out of 5.
Stayed 2 nights in Jun 2018
Response from KELLY on 21 June 2018
Dear Mr Hock, Thank you offer valuable suggestion and support, We are so sorry about that your experience,We have dealed with this!We hope that you can give a chance to us!We will try our best to do and serve for you !We are looking forward to you coming again!Thanks!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
Location was good, room was tidy and comfortable.
Stayed 5 nights in May 2018
Response from kelly on 22 May 2018
Dear guest, Thank you offer valuable suggestion and support, We will try our best to do and serve for you !We are looking forward to you coming again!Thanks!

6/10 Okay

Evan, Toronto

Liked: Staff & service
Location is convenient.
The hotel is a bit old . There is a bit of smell in the hallway of the room floor.
Stayed 1 night in Apr 2018
Response from KELLY on 12 Apr 2018
Dear guest , Thank you offer valuable suggestion and support, We will try our best to do and serve for you !From now on,We have adjusted it and follow it up to deal,We are looking forward to you coming again!Thanks!

8/10 Good

Pui Yan Maggie

Response from KELLY on 11 Apr 2018
尊敬的顾客,您好!十分感谢您对酒店的支持及给予的宝贵意见,我们会继续为您提供更优质的服务,如您在入住期间有任何疑问,可随时联系我们的工作人员帮您处理,我们期待您的再次光临,再次表示感谢,祝愿您及家人身体健康,万事如意!

6/10 Okay

Jeff

Disliked: Cleanliness, property conditions & facilities, room comfort
It's a 350-400/night standard. It's over priced
Response from KELLY on 27 Feb 2018
Dear Mr Jeff, Thank you offer valuable suggestion and support, We will try our best to do and serve for you !We are looking forward to you coming again!Thanks!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2017
Dear Guest, Thank you offer valuable suggestion and support, We will try our best to do and serve for you !We are looking forward to you coming again!Thanks!

8/10 Good

frederic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel. service is ok. a bit crowded in elevators. Enjoyed the bar lounge for meetings
Stayed 1 night in Dec 2017
Dear Guest, Thank you offer valuable suggestion and support, We will try our best to do and serve for you !We are looking forward to you coming again!Thanks!

6/10 Okay

Verified traveller

Liked: Cleanliness
The room is rather same for the price in that location. Overall only satisfactory, nothing to shout about.
Stayed 2 nights in Nov 2017
Dear Guest, Thank you offer valuable suggestion and support, We will try our best to do and serve for you !We are looking forward to you coming again!Thanks!

8/10 Good

Boon Leong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is my third trip at Asta Hotel. Always enjoy my stay there for its clean rooms and great location.
Stayed 1 night in Nov 2017
Dear Mr Leong, Thank you offer valuable suggestion and support, We will try our best to do and serve for you !We are looking forward to you coming again!Thanks!

8/10 Good

Rex, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel close to street and MRT
Clean, Nearby MRT, close to Shop and street ............................
Stayed 3 nights in Sep 2017
Response from KELLY FU on 3 Nov 2017
Dear Guest, Thank you offer valuable suggestion and support, We will try our best to do and serve for you !We are looking forward to you coming again!Thanks!

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2017
Dear Guest , Thank you offer valuable suggestion and support, We will try our best to do and serve for you !We are looking forward to you coming again!Thanks!

6/10 Okay

Cheuk Yu

Liked: Staff & service
Fair deal
The room was quite humid and the portable AC unit was a bit noisy that i had to turn it off....
Dear Guest, Thank you offter valuable suggestion and support,Because the weather is terrible in the south,So we will try our best to do and serve for you!In addition, We will ask some department and follow it up!thanks again!

10/10 Excellent

Pipat

Liked: Cleanliness, staff & service, room comfort
Convenience, near subway, so many food shop, near shenzhen exhibition. If I go shenzhen again, I will reserve ASTA Hotel
Dear guest, Thank you for staying,We are so glad to serve for u,We are looking forward to you coming next time!If you have any help on your stay,Tell us please!Thanks again!

8/10 Good

Annie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dear Annie, Thank you offer your valuable suggestion and support, we will try our best to do and serve for you! We are look forward to you coming next time !thanks again!

8/10 Good

WING KIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

calvin ka yu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Bernd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Geoff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a lovely if little dated hotel. The staff did try their best but some were limited with their English. Very convenient for the metro and exhibition centre.

8/10 Good

woo

Liked: Staff & service, room comfort
Not too bad
I was in Shenzhen for work, and the event location was about 2 MRT stations away from Asta Hotel. The MRT entrance is just outside hotel main door, so, it's rather convenient. However, there're constructions going on at this time, as there's no lift to the MRT station and the staircase to the station is very very long, for those who're carrying a big luggage or bulky bags, it can be quite tiring to walk the long long stairs. Not sure is it because of the constructions, we can't seemed to find breakfast within 5mins walking distance. Toilets are clean.

10/10 Excellent

Hyongmin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel with nice locations
I have stayed 5 days for Exhibition. it is around 1 km away from Exhibition Center. Room was very clean and comfortable. Around this hotel, there are a lot of restaurants. Also, it is close to Hong Kong, just one subway stop.

2/10 Terrible

matthew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dusty, Dirty, Smelly
Disgusting Hotel. I do not normally provide hotel feedback but my experience was so bad i feel the effort is needed. It does have a 5 star look with a clean grand foyer area but that is where it ends. The first room I was given had a very bad bathroom smell. I immediately called reception and the house keeper arrived, lifted the shower drain and sprayed some scented spray into the drain which did not help. I requested another room or check out. They then gave me another room that i stayed in for the night. it was so dusty, the carpet looked like it had not been vacuumed properly for a long time. As is dropped my bag down you could see the dust being unsettles into the air. I spent the night trying to touch the carpet and furniture as little as I could. The next morning, understanding there was a no refund policy, left and voided the next nights’ accommodation and checked into a proper 5-star hotel. I am not overly fussy on what I expect from a hotel, but is it advertised as a 5-star hotel then i at least expect it to be very clean.

4/10 Poor

Tan, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel requires overall
Have been staying this hotel for over 2 years. Service staff deteriorating from bad to worst. Room and toilet toilet smells bad. Air con fan unit very noisy Need a total over haul and maintenance .

10/10 Excellent

Taras, Minsk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip to Shenzhen
The hotel service was very good. ladies at counter did their best to speak English and help me out with my request for currency exchange etc (by the way, the exchange rate is very good at hotel). The hotel is clean, the breakfast is very rich and provides all necesary options for those loving european, chinese or japanese cousine.

6/10 Okay

Harjinder, Hong Kong

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
nice afffordable hotel in convenient location
Reasonably close to Coco Park, but is still a 5-10 taxi ride. not a 11 min walk as stated. the whole street is unfortunately under development which is a shame as the local neighbourhood used to be a bustling street frontage with lots of eateries, but is now covered with hoarding. Still, once you find the road its not long walk. a nice large spa within walking distance. rooms are a decent size. The staff answering the phones do not seem to speak English, so might be a struggle if you don't have a basic grasp of mandarin. But generally not a bad place.
Response from General Manager on 19 Aug 2016
Dear guest, thank you for taking the time to convey your comments regarding your recent experience with the ASTA Hotel Shenzhen. Regarding the Staff's English skill, we take it seriously , please rest assure we will enforce the training to our staff in the future. We look forward to welcoming you back ASTA Hotel Shenzhen. Once again, thank you very much for your support as always.

6/10 Okay

Charlie

Liked: Staff & service

10/10 Excellent

vloong, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprised Birthday cake for me
Very nice gesture from the Management for give me a birthday cake. Service is good overall and the Restaurant on 2nd floor is outstanding. Gym is very well equipped.
Response from Ivy Wang on 19 Aug 2016
Dear Guest, I greatly appreciate you taking the time for sharing with us your staying experience with the ASTA hotel Shenzhen. Always glad to hear our esteemed guests enjoyed staying with us as it is our goal to consistently provide superior service and delicacies to our distinguished guests. We look forward to welcoming you back to the ASTA Hotel Shenzhen again in the not too distant future, thank you very much for your support as always.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Chi Ming Patrick

Disliked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Yee Wah

Liked: Cleanliness, property conditions & facilities, room comfort