Bar (on property)

Reviews of Hyatt On The Bund

5 out of 5
Hyatt On The Bund
199 Huang Pu Road, Shanghai, Shanghai

Reviews

8.6

Excellent

Rating 10 - Excellent. 433 out of 834 reviews" "
Rating 8 - Good. 250 out of 834 reviews" "
Rating 6 - Okay. 86 out of 834 reviews" "
Rating 4 - Poor. 45 out of 834 reviews" "
Rating 2 - Terrible. 20 out of 834 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

david

Liked: Staff & service
Disliked: Cleanliness
Disappointing
We had to move rooms twice because the rooms were dirty. The first room the carpets/floor hadn't been cleaned, there was crumbs of food all over the floor and on the chair within the room. We informed the front desk, who were actually very good, and were told it would be cleaned by the time we were back from a walk. It hadn't been cleaned some 5 hours later so they move us. The second room was the same but also had hair in the sink and bath where the room hadn't been cleaned. Again, I complained and 45 mins later they moved us. The last room was good but the air-conditioning was not good enough considering the current temperature in Shanghai. I guess they use power saving at night to reduce their costs and so during the night is got warmer and warmer till around 7 when it started to feel cooler again. Overall, the hotel is tired and in need of renovation. I would say it's not worth the money it cost.
Stayed 1 night in Jul 2022

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
The view of the bund from the room was amazing. However, the room definitely need a new coat of paint and update the switches.
Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor service great facilities, views and location
Service was quite poor from the door. My family had 5 large suitcases and some bags but we waited for a while for a bellboy or any staff at the entrance of the hotel. Had to go in and ask the person checking temperature to help and bring a trolley as well. Later, one of the staff came to help luckily but did not expect this from a five star hotel since every other hotel we have been in SH or else where had great luggage service. I told the staff at reception about the luggage situation and was totally ignored. The only saving grace was the view of the bund, the bar and the facilities: swimming pool and hot tub. Staff at the fitness facilities were super friendly.
Stayed 1 night in Aug 2021

8/10 Good

Glenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fab location
The location of this hotel is fabulous. The Bund lies before you and you have easy access to restaurants and sceinic spots.
Stayed 2 nights in Oct 2021

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooftop bar was great.
Stayed 1 night in Sep 2021

8/10 Good

Francesco Paolo

Travelled with family
Liked: Staff & service
Stayed 1 night in Aug 2021

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot spot but is it too hot?
Hotel with fabulous views, great restaurant with Sunday champagne brunch and excellent club service. My only complaint is that the ac in restaurants and club lounge is poor- a much mentioned complaint so I’m surprised still not rectified.
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately, there is a construction project going on right in front of the hotel. Other than that, everything was great.
Stayed 1 night in Apr 2021

10/10 Excellent

Palanisamy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We spent the new year eve there and enjoyed a decent night, with free parking provided on site.
Stayed 1 night in Dec 2020

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful views, petty issues, worth the price
The view was beautiful although the shape of the building allows you to view inside other guests rooms and them yours. The bed was comfortable and clean. Bathroom was clean and beautiful. The carpet, chair and other decor were in need of a good cleaning or replace them to update. The room temperature was very warm. We tried to turn the heat down and off, but it was very warm all night. Hotel bar is has an amazing view with many cocktails choices and a short list of food options. The pool and locker rooms were bright, beautiful and spacious, but you must have a swim cap or purchase one for 120rmb.
Stayed 1 night in Dec 2020

8/10 Good

Trillium

Liked: Cleanliness, staff & service, property conditions & facilities
Nice but too hot
Great views from many rooms but our had construction going on below. The Vue bar upstairs is lovely. The room was extremely hot and even after calling there was nothing they could do.
Stayed 1 night in Dec 2020

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

8/10 Good

Marek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
did the trick
Good room for the price but not over the top fancy. Amenities on site are great. Location is good also. Breakfast hits. Rooftop lounge is a winner.
Stayed 2 nights in Jul 2020
Response from Marketing Team on 17 Aug 2020
Dear guest, thank you very much for making comments about your recent stay at Hyatt on the Bund. Your positive feedback regarding your stay experience is definitely of greatest reward thus we have thus shared your comments amongst our team. We are certain that your compliments will encourage and motivate our team to go further. Look forward to welcoming you back at Hyatt on the Bund in the near future. -- Kind regards, Hyatt on the Bund

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Food top - condition needs improvement.
Very good food, breakfast and Happy Hour offerings were delicious, free drinks for Happy Hour if you book club rooms. However, view from the club rooms to the skyline is not the best. Great location. Overall the Hotel needs a deep renovation - mediocre condition of rooms and public areas do not make you feel like 5 stars.
Stayed 2 nights in Jul 2020
Response from Marketing Team on 17 Aug 2020
Dear guest, thank you very much for making comments about your recent stay at Hyatt on the Bund. Your positive feedback regarding your stay experience is definitely of greatest reward thus we have thus shared your comments amongst our team. We are certain that your compliments will encourage and motivate our team to go further. Look forward to welcoming you back at Hyatt on the Bund in the near future. -- Kind regards, Hyatt on the Bund

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view of LJZ, Pearl Tower was nice. Friendly staff. Closer to the subway would have been nice
Stayed 1 night in Jul 2020
Response from Marketing Team on 17 Aug 2020
Dear guest, thank you very much for making comments about your recent stay at Hyatt on the Bund. Your positive feedback regarding your stay experience is definitely of greatest reward thus we have thus shared your comments amongst our team. We are certain that your compliments will encourage and motivate our team to go further. Look forward to welcoming you back at Hyatt on the Bund in the near future. -- Kind regards, Hyatt on the Bund

10/10 Excellent

Stormer, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phenomenal view of the Bund from the rooftop bar. Amazing location. Right in the centre of everything! Walking distance to the Bund, major shopping areas and short taxi ride to the beautiful Yu Gardens. The staff was really friendly and helpful. Our room was beautiful! Clean, modern and fabulous views of the Bund!
Stayed 1 night in Jun 2019
Response from Marketing Team on 17 Aug 2020
Dear guest, thank you very much for making comments about your recent stay at Hyatt on the Bund. Your positive feedback regarding your stay experience is definitely of greatest reward thus we have thus shared your comments amongst our team. We are certain that your compliments will encourage and motivate our team to go further. Look forward to welcoming you back at Hyatt on the Bund in the near future. -- Kind regards, Hyatt on the Bund

10/10 Excellent

J-Francois

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2020
Response from Marketing Team on 17 Aug 2020
Dear guest, thank you very much for making comments about your recent stay at Hyatt on the Bund. Your positive feedback regarding your stay experience is definitely of greatest reward thus we have thus shared your comments amongst our team. We are certain that your compliments will encourage and motivate our team to go further. Look forward to welcoming you back at Hyatt on the Bund in the near future. -- Kind regards, Hyatt on the Bund

2/10 Terrible

Chad, Canada

Business traveller, Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Unfortunately staff could not speak English. I was missing laundry from the room. Breakfast area was a problem as they sat us at someone’s supposed reserved table and caused for commotion. Overpriced for the service
Stayed 3 nights in Jan 2020
Response from Hyatt on the Bund on 14 Feb 2020
Dear Guest, thank you for taking the time to provide feedbacks in terms of your recent stay at Hyatt on the Bund. I have shared your comments with our management team and you can be sure that the action will be taken soon to improve the part which you’ve highlighted. If you have any problems during your stay period, please do not hesitate to contact our guest service team. We are looking forward to seeing you again at Hyatt on the Bund. -- Kind regards, Hyatt on the Bund

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
다른 곳을 추천드립니다.
뷰는 좋았고 서비스도 너무 좋았지만, 아래가 공사중이어서 29층임에도 밤에 소음때문에 잠들기 어려웠습니다. 그리고 용접 불빛때문에 창문을 열어놓고 잘 수도 없었습니다... 조식도 너무 맛이없어서.. 서비스 빼고는 별로였습니다. 특히 화장실에서 찌린내가 너무 심하게 나서.. 다음엔 다시 안가려구요
Stayed 1 night in Jan 2020

8/10 Good

Annie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Has my recommendation!
Good view of the Bund from our room. Spacious & consistence good services from reception, to room services, restaurants, bell boy, etc. Except amenities in room. Tea & coffee were not replenished. And basis items are not provided unless you request. Housekeeping needs improvement, We check out for a night to travel to Hangzhou but requested to stay in the same rooms which the reception kindly agreed. When we check in one night later, the tea & coffee was not replenish and a plastic bag we left behind accidentally in the coffee making cabinet was not cleared. Otherwise our stay was excellent.
Stayed 2 nights in Dec 2019
Response from Hyatt on the Bund on 13 Jan 2020
Dear Guest, thank you for taking the time to provide feedbacks in terms of your recent stay at Hyatt on the Bund. We are so pleasure that you are enjoy the wonderful experience with us. If you have any problems during your stay period, please do not hesitate to contact our guest service team. We are looking forward to seeing you again at Hyatt on the Bund. -- Kind regards, Hyatt on the Bund

6/10 Okay

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Construction work at the front of the property was an issue, they moved me to a higher floor which was good
Stayed 1 night in Dec 2019
Response from Hyatt on the Bund on 2 Jan 2020
Dear Guest, thank you for taking the time to provide feedbacks in terms of your recent stay at Hyatt on the Bund. We are so pleasure that you are enjoy the wonderful experience with us. If you have any problems during your stay period, please do not hesitate to contact our guest service team. We are looking forward to seeing you again at Hyatt on the Bund. -- Kind regards, Hyatt on the Bund

10/10 Excellent

Teo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff Scenic location Great club level Hotel staff is very helpful and courteous
Stayed 1 night in Dec 2019
Response from Hyatt on the Bund on 24 Dec 2019
Dear guest, thank you very much for making comments about your recent stay at Hyatt on the Bund. Your positive feedback regarding your stay experience is definitely of greatest reward thus we have thus shared your comments amongst our team. We are certain that your compliments will encourage and motivate our team to go further. Look forward to welcoming you back at Hyatt on the Bund in the near future. -- Kind regards, Hyatt on the Bund

10/10 Excellent

Verified traveller

Liked: Staff & service
The location is great Easy to get around Staff are always very nice Liked the effort n idea of recycling
Stayed 1 night in Dec 2019
Response from Hyatt on the Bund on 23 Dec 2019
Dear guest, thank you very much for making comments about your recent stay at Hyatt on the Bund. Your positive feedback regarding your stay experience is definitely of greatest reward thus we have thus shared your comments amongst our team. We are certain that your compliments will encourage and motivate our team to go further. Look forward to welcoming you back at Hyatt on the Bund in the near future. -- Kind regards, Hyatt on the Bund

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The checkin staff was great. Did her magic to allow me to check in early.
Stayed 2 nights in Dec 2019
Response from Hyatt on the Bund on 19 Dec 2019
Dear guest, thank you very much for making comments about your recent stay at Hyatt on the Bund. Your positive feedback regarding your stay experience is definitely of greatest reward thus we have thus shared your comments amongst our team. We are certain that your compliments will encourage and motivate our team to go further. Look forward to welcoming you back at Hyatt on the Bund in the near future. -- Kind regards, Hyatt on the Bund

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

10/10 Excellent

Noam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, clean, good size room. VUE bar on the roof is beautiful.
Stayed 2 nights in Nov 2019
Response from Hyatt on the Bund on 25 Nov 2019
Dear guest, thank you very much for making comments about your recent stay at Hyatt on the Bund. Your positive feedback regarding your stay experience is definitely of greatest reward thus we have thus shared your comments amongst our team. We are certain that your compliments will encourage and motivate our team to go further. Look forward to welcoming you back at Hyatt on the Bund in the near future. -- Kind regards, Hyatt on the Bund

10/10 Excellent

Hock Lye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view but need a bit of walking to get to street shops and amenities.
Stayed 1 night in Nov 2019
Response from Hyatt on the Bund on 25 Nov 2019
Dear Guest, thank you for taking the time to provide feedbacks in terms of your recent stay at Hyatt on the Bund. We are so pleasure that you are enjoy the wonderful experience with us. If you have any problems during your stay period, please do not hesitate to contact our guest service team. We are looking forward to seeing you again at Hyatt on the Bund. -- Kind regards, Hyatt on the Bund

10/10 Excellent

HWEE VOON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, room comfort
Nice hotel that needs minor updates
Nice hotel but my card didn’t work well on my door and my light switches were difficult to get to work, if at all. Otherwise it’s a great hotel in a great downtown location. The bar at the top has amazing views!!!!
Stayed 5 nights in Oct 2019
Response from Alston on 31 Oct 2019
Dear Guest, thank you for taking the time to provide comments in recent stay at Hyatt on the Bund. About the problems, I will feedback to the hotel management team and adjust. In the hotel, if you have any problems, we are willing to help you. We are looking forwards to seeing you in the not distance future. Thank you! --- Hyatt on the Bund

4/10 Poor

Aaron

Business traveller
Don’t pay more for room with view
Didn’t get the room I had paid for, so wouldn’t recommend paying extra for the view. Hotel was 50% full but still didn’t provide the room id paid for.
Stayed 1 night in Oct 2019
Response from Alston on 23 Oct 2019
Dear Aaron, Thank you for taking the time to provide comments in recent stay at Hyatt on the Bund. We are so apologized that you are not enjoy the wonderful experience in hotel. About the problems, I will feedback to the hotel management team and adjust it. We are looking forwards to seeing you in the not distance future. Thank you! ---Hyatt on the Bund

2/10 Terrible

Verified traveller

Business traveller
Disliked: Property conditions & facilities, room comfort
Called in two days prior to my arrival and asked about the construction noise. I was told they stop at 10 pm - a lie. Construction noise is 24-7, impossible to get a good night sleep. I cancelled the second part of my stay and moved to a quiet hotel.
Stayed 3 nights in Sep 2019
Response from Alston on 17 Oct 2019
Dear Guest, We are so apologized that you are not enjoy the wonderful experience stay at Hyatt on the Bund. Because the opposite of the hotel is constructing now, we will try our best to arrange the quiet rooms for our customers. In the hotel, if you have any problems, please don't hesitate to tell us, we are willing to help you. We are looking forward to seeing you in the not distance future. Thank you! ---Hyatt on the Bund

10/10 Excellent

Tom, North Carolina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is modern and in a great location. We asked for a room on a high floor with a view of the bund. The reservation people were great giving us a excellent view.
Stayed 2 nights in Oct 2019
Response from Hyatt on the Bund on 10 Oct 2019
Dear Guest, Warm greetings from Hyatt on the Bund and thank you for staying with us. Your comments regarding your stay experience are very much appreciated. We are delighted that you had enjoyed your stay pretty much. The positive feedback is definitely of greatest reward to what we've done. We have thus shared your comments amongst our team. We are certain that your compliments to them will encourage and motivate them further. Best Regards,

10/10 Excellent

Garnet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hyatt at the Bund - Amazing
Amazing experience! Staff was friendly as well as quite helpful. Room had a view of the fantastic Shanghai skyline. Experience was amazing
Stayed 1 night in Sep 2019
Response from Hyatt on the Bund on 10 Oct 2019
Dear Guest, Warm greetings from Hyatt on the Bund and thank you for staying with us. Your comments regarding your stay experience are very much appreciated. We are delighted that you had enjoyed your stay pretty much. The positive feedback is definitely of greatest reward to what we've done. We have thus shared your comments amongst our team. We are certain that your compliments to them will encourage and motivate them further. Best Regards,

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Sep 2019
Response from Alston on 17 Oct 2019
Dear Guest, Welcome to the Hyatt on the Bund. In the hotel, if you have any problems, please don't hesitate to tell us, we are willing to help you. We are looking forward to seeing you in the not distance future. Thank you! ---Hyatt on the Bund.

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2019
Response from Alston on 17 Oct 2019
Dear Guest, Welcome to the Hyatt on the Bund. In the hotel, if you have any problems, please don't hesitate to tell us, we are willing to help you. We are looking forward to seeing you in the not distance future. Thank you! ---Hyatt on the Bund.

6/10 Okay

Verified traveller

Stayed 1 night in Aug 2019
Response from Alston on 17 Oct 2019
Dear Guest, Welcome to the Hyatt on the Bund. In the hotel, if you have any problems, please don't hesitate to tell us, we are willing to help you. We are looking forward to seeing you. Thank you! ---Hyatt on the Bund

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Quite a disappointment
My room was full of cigarette smell though it’s an none smoking room and hard to get rid of the smell. Room looks old. And the room just next to construction site, very noisy. The worst experience I had wz Hyatt.
Stayed 1 night in Aug 2019
Response from Hyatt on the Bund on 28 Aug 2019
Dear Guest, Thank you very much for your valuable feedback regarding your recent stay with us. We are also truly sorry to have fallen short of your justifiably high expectations and that you were not satisfied with rooms and the government construction noise. As an international branded hotel, we consistently strive our utmost to provide a comfortable stay environment for our guests. You can be sure that the action will be taken soon to improve the part you highlighted. We sincerely hope this incident will not deter you from visiting us in the near future and you will give us the opportunity to welcome you back. Best Regards,

10/10 Excellent

Harry, LA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location for bund area, gorgeous river view.
Stayed 2 nights in Aug 2019
Response from Hyatt on the Bund on 28 Aug 2019
Dear Guest, Warm greetings from Hyatt on the Bund and thank you for staying with us. Your comments regarding your stay experience are very much appreciated. We are delighted that you had enjoyed your stay pretty much. The positive feedback is definitely of greatest reward to what we've done. We have thus shared your comments amongst our team. We are certain that your compliments to them will encourage and motivate them further. Best Regards,

8/10 Good

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed 1 night in Aug 2019
Response from Alston on 17 Oct 2019
Dear Guest, Welcome to the Hyatt on the Bund. Thank you for taking the time to provide comments in recent stay at Hyatt on the Bund. In the hotel, you have any problems, please don't hesitate to tell us. We are willing to help you. We are looking forward to seeing you in the not distance future. Thank you!---Hyatt on the Bund.

8/10 Good

Waseem

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Alston on 17 Oct 2019
Dear Guest, Welcome to the Hyatt on the Bund. Thank you for taking the time to provide comments in recent stay at Hyatt on the Bund. In the hotel, you have any problems, please don't hesitate to tell us. We are willing to help you. We are looking forward to seeing you in the not distance future. Thank you!---Hyatt on the Bund.

10/10 Excellent

doron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Samir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Property conditions & facilities
Disappointing stay
The room view was amazing. But other than that the check in was slow. There were a lot of things in the room that did not work properly like switching on the lights and the shower and bathtub there was also problems. In the bathtub you could only use the shower head and not the tap to fill it up. Because the switching mechanism was broken. We also decided to order room service. The food was among the worst we have tasted in China, in our 8 years of living here. And considering a hotel like Hyatt in Shanghai preparing such poor Chinese food, was disappointing. Compared to the price as well the standard of the food was very poor. After this experience we will definitely not be returning to Hyatt on the Bund again.
Stayed 1 night in Jul 2019
Response from Hyatt on the Bund on 2 Aug 2019
Dear Guest, Thank you for choosing the Hyatt on the Bund for your most recent visit to Shanghai. As you know, it is our intention to attend to every detail during your stay to ensure you have a memorable visit. You were so kind to share your comments and it appears you were not satisfied with the service you received while staying with us. Certainly, We would appreciate the opportunity to learn more about your stay and your experience with us. Please feel free to contact us via email. Thank you again for choosing the Hyatt on the Bund, we look forward to speaking with you soon. Kind Regards,

6/10 Okay

Pui Shan

Disliked: Cleanliness, staff & service
Stayed 1 night in Jul 2019