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Reviews of Grand Central Hotel Shanghai

4.5 out of 5
Grand Central Hotel Shanghai
505 Jiujiang Road, Shanghai, Shanghai

Reviews

9.0

Wonderful

Rating 10 - Excellent. 596 out of 1001 reviews" "
Rating 8 - Good. 303 out of 1001 reviews" "
Rating 6 - Okay. 54 out of 1001 reviews" "
Rating 4 - Poor. 31 out of 1001 reviews" "
Rating 2 - Terrible. 17 out of 1001 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

ALLAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are very professional and friendly.
Stayed 8 nights in Apr 2024

8/10 Good

C

Liked: Cleanliness, property conditions & facilities
Great property, pretty, clean. Concierge brilliant. Reception ridiculously rude. They obviously have a picture of what 5* guests look like and it wasn't us 😂 (I am black and we dress casual ie branded jeans and hoodies) room service also good.
Stayed 4 nights in Apr 2024

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were upgraded to a larger room. Breakfast is good with both western and Chinese food. Location is only 100 meters to the main shopping street of Nanjing Road.
Stayed 3 nights in Apr 2024

10/10 Excellent

Patricia, Burnaby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked the hotel for my parents stay. They enjoyed the hotel and the nearness to shopping and food.
Stayed 1 night in Mar 2024

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location, close to shops, park, subway station and walking distance to the Bund.
Stayed 4 nights in Mar 2024

2/10 Terrible

Wong, Singapore

Travelled with family
All item in room look too old, got a smell when entering the room. Room is too hot and air con is not working.
Stayed 1 night in Mar 2024

10/10 Excellent

Zhuoran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and location is great!
Stayed 3 nights in Feb 2024

10/10 Excellent

Ruonan

Stayed 5 nights in Jan 2024

10/10 Excellent

Gareth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with very friendly staffs. Room was huge and grand and walkable to Nanjing walking street and the Bund. Overall a great and value for money hotel.
Stayed 3 nights in Jan 2024

10/10 Excellent

PIM

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Jin

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Richard

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Good location, steps to one of the major subway lines. Also convenient if you're looking to frequent Nanjing Road East and the Bund is about a 30 min walk away. Property and rooms are a bit older and a bit outdated. Staff (excluding housekeeping) not the friendliest by any means; definitely did not give off hospitable or welcoming vibes.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Location is great, room is good only the heating system is very bad, can’t control by room which is my room is super hot and the hotel manager said just open the window to keep cooler, and my room become freezing and noisy , they don’t want to fix the problem. When check out time, the receptionist didn’t ask which room but took the room keys and mentioned that I should return 4 keys, which is wrong. After 10 minutes she asked the manager, she said that she put wrong room number! What’s kind of service!!! I ordered the taxi to the airport, I mentioned to go to pudong airport the night before, but they told to the taxi driver go to different airport, lucky my husband heard the conversation between them, so the taxi driver change .
Stayed 6 nights in Dec 2023

8/10 Good

Portia, Santa Cruz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
large comfortable room with big bathroom, shower and tub. Everything looks new and well maintained. The location is great within one block of the pedestrian Nanking East Rd shopping area. Only a few minutes to walk to the Bund too. And the subway is also within a block. I will definitely stay here again (having stayed here a few years ago!). Highly recommended.
Stayed 1 night in Dec 2023

10/10 Excellent

Weimiao, Storrs

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and friendly staff. Very clean and comfortable beds.
Stayed 3 nights in Dec 2023

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was lovely, new, clean and well maintained property. Our 2 rooms, were side by side on high floor. Location is near everything. Would stay here again
Stayed 4 nights in Dec 2023

10/10 Excellent

Leon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Yan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Jimmy

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience !
Stayed 10 nights in Dec 2023

8/10 Good

Antonin

Stayed 4 nights in Dec 2023

10/10 Excellent

Yan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

6/10 Okay

Augustin

Liked: Cleanliness, staff & service, property conditions & facilities
Room aircon didn’t work… so hot it was a nightmare…

6/10 Okay

Bernhard

Liked: Cleanliness
Stayed 5 nights in Nov 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Not as ok as before
Not so comfortable, the room is very hot, air condition unit is not working well despite of constant calling their attention. They just told us to open the window which we did but still no air going inside, just construction noise only coming in. Maybe they should change our room for better air circulation but they didn't. We used to like this hotel before and stayed few times there, but this time we're disappointed.
Stayed 5 nights in Nov 2023

2/10 Terrible

Pranav

Disliked: Staff & service, property conditions & facilities
Hi Team. I just checked out of this hotel and I had a terrible experience. Throughout my stay the heater was not working and the duty manager couldn't care less. I was shivering all night and had the most uncomfortable sleep. I will be contacting your team tomorrow once I get back home. I demanded refund for my stay but the hotel couldn't care and asked me to contact expedia.
Stayed 3 nights in Nov 2023

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

XIN LEI

Stayed 3 nights in Nov 2023

10/10 Excellent

doy

Liked: Cleanliness, staff & service
The staff there very friendly especially Mr Andy great service.
Stayed 5 nights in Nov 2023

8/10 Good

Gerald Teong Giap

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Physically beautiful hotel. Well kept but facilities a little dated. Very well located a few paces from Nanjing Rd East, the pedestrian street and a short walk to the Bund. Not very good for food, but lots of that outside nearby
Stayed 6 nights in Oct 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solid location which is mainly why I got it. Staff were friendly and able to help with hailing taxis when necessary. Rooms were spacious but a little dated and the shower needed a bit more cleaning around the corners of walls/floor. Overall, I recommend.
Stayed 2 nights in Oct 2023

8/10 Good

Nikolaos

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Leon

Liked: Amenities, property conditions & facilities
Ok
Stayed 4 nights in Nov 2023

8/10 Good

PEIYONG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

10/10 Excellent

Aya

Stayed 1 night in Nov 2023

10/10 Excellent

Ji Yeon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

8/10 Good

Alfred, Adrian, MI 49221, USA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Lin, Medina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice property and spacious room. Will be my hotel of choice when I return to this magic city.
Stayed 2 nights in Oct 2023

10/10 Excellent

Jun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is so convenient for dining, shopping, and transportation.
Stayed 4 nights in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Patryk

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
very nice hotel located in the city centre of Shanghai, the room was very well equipped, however the bed was not as comfortable as some others, but the bathroom was one of the best. The breakfast was very nice with good choice of food. The staff and cleanliness was excellent.
Stayed 3 nights in Sep 2023

10/10 Excellent

JIE JING

Liked: Cleanliness, staff & service, property conditions & facilities
Hi, I would like to follow up regrading I stay in Grand central hotel Shanghai on 20 Sep - 24 Sep. I have use my credit card to pay for the room deposit 2000 CNY, until today I still haven’t get the wave deposit from my credit card. Please do check for me. Thank you
Stayed 4 nights in Sep 2023

10/10 Excellent

HO

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was specious and clean and the location was easy to excess to the shopping mall and train station
Stayed 3 nights in Sep 2023

10/10 Excellent

Wen Jun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the comfort and view of outside, super friendly and helpful
Stayed 1 night in Sep 2023

10/10 Excellent

Pierre

Travelled with partner
Liked: Amenities
Good location close to metro
Stayed 3 nights in Sep 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice upscale Western style hotel right in the middle of everything in Shanghai. You are a block away from a main pedestrian street, walking distance to the Bund area as well as other sights. The hotel staff was very prompt and courteous, as well as helpful. The internet is fast (unlike my last hotel) although you do have limitations on what you can get to, such as Google products and most social media. You may want to use a data card to access your accounts for these. The restaurant also has a lunch special, you might have to ask for it (there is a sign in the elevator) for an all you can eat Cantonese dim sum lunch, it was very tasty and a good way to try different dishes without going from food stall to food stall on the street. Overall, a very nice stay. I usually don't stay in larger, upscale hotels, since I am traveling for longer periods and usually like laundry and cooking facilities, but I thought this hotel was a good value on this trip and a very nice facility.
Stayed 1 night in Sep 2023

10/10 Excellent

Jane

Stayed 1 night in Sep 2023

10/10 Excellent

Michael

Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value and location
We enjoyed our stay here. Great location, nice room, good breakfast and dim sum. Would have been helpful for them to provide a wifi code but received when asked. Concierge not all too helpful.
Stayed 1 night in Aug 2023

10/10 Excellent

shadman

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All is very good, Wi-Fi is China problem and not the hotel
Stayed 2 nights in Aug 2023

10/10 Excellent

Steven, Rotherham

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyable stay, great room perfect location for downtown Shanghai.
Stayed 3 nights in Aug 2023