Free minibar items, in-room safe, desk, soundproofing

Reviews of Banyan Tree Shanghai On The Bund

5 out of 5
Banyan Tree Shanghai On The Bund
19 Gong Ping Road, Hongkou District, Shanghai, Shanghai

Reviews

8.6

Excellent

Rating 10 - Excellent. 77 out of 141 reviews" "
Rating 8 - Good. 37 out of 141 reviews" "
Rating 6 - Okay. 16 out of 141 reviews" "
Rating 4 - Poor. 7 out of 141 reviews" "
Rating 2 - Terrible. 4 out of 141 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

9.6/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Szu Han

Travelled with partner
Liked: Cleanliness, staff & service
The unit has an epic view of the river, which is the best of the whole experience. The bad experience can start with a bad wifi connection. the power outlet on the office desk section is broken. Hence they have to provide the power extension core. Also the fridge is not working as well. Not to mention, somehow the AC was set at 30 degrees, which is hot as hell and cannot be changed and I have to call in a repairs guy. Overall not a terrible experience but definitely did not hold up to its standard.
Stayed 2 nights in Jan 2023

10/10 Excellent

Peiyu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good!
Very enjoyable and fantastic stay
Stayed 1 night in Dec 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was fantastic, the in room hot tub was clean and well maintained, and the staff was helpful and friendly. They also did not nickle and dime the guests for every little thing. You definitely get what you pay for at this hotel, and I wouldn't hesitate to stay there again, especially for a special occasion.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Glenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantic getaway to die for
What a fabulous treat- I loved the romantic pool with the most amazing view of the Shanghai skyline and Bund. It was magical
Stayed 2 nights in Jun 2019

6/10 Okay

Seppo

Liked: Room comfort
Disliked: Staff & service
Stayed 1 night in May 2019

8/10 Good

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely hotel- good location
nice hotel- in a very good location -good food and staff were really friendly- helped book tours and all for my family and i
Stayed 2 nights in Apr 2019

8/10 Good

Colorful

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
The location is not ideal because it is far away from major shopping centers and you have no night life by staying in this hotel although you get breathtaking views from every room. Checked in way before 3 pm and the staff delivered my luggages to the room even before I got the room keys. The shower room floor was slightly slanted resulting in water accumulation after shower. The hotel upgraded my room to a higher floor and better viewed room right after I reported the shower floor problem. Excellent management and response to customer service. Double sink counter with everything you can think of. The flappers are in a nice bag and can be used as a gift. Soft drinks in the room mini fridge are free. There is also a nice tea set for people who love drink tea. Automatic toilet makes going to bathroom a joyful learning experience.
Stayed 2 nights in Mar 2019

8/10 Good

Anna-Maria

Liked: Staff & service
36hrs in Shanghai
Nice relaxing overall atmosphere.
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
property is ok.... below the expectation. Wifi doesn't work at all, which is a big minus.
Stayed 1 night in Feb 2019

8/10 Good

Cindy Hui Che

Liked: Cleanliness, property conditions & facilities, room comfort
Spacious room
We booked a river view room for our stay and indeed we were given one, however we saw most of the roof top of other buildings more than the river given that ours were on the 3rd floor. The service was mediocre given the standard expected from such hotel. Check in staff were professional but when we did an early check out on our last day, the staff was just sleeping on the desk. There was no apology even after we tried to wake her up, or even a simple concern about our stay. The location of the hotel is quite out of the way as well. There doesn’t seems to be any decent restaurants or shops within 0.5km from the hotel. Nonetheless, the room was really spacious and amenities were splendid.
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and staff are friendly. Nearby environment is quiet. Actually it is not in the Bund.
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018

4/10 Poor

QING

Disliked: Cleanliness, property conditions & facilities
Room a bit dated, curtain can’t be drawn up or down, pillow provided with all kind of stains on it under the cover.
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great location, nice housekeeping. service was lacking as there were communication problems between staff.
Stayed 2 nights in Aug 2018

10/10 Excellent

Werner

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful designed, serene hotel w excellent views
The hotel is exceptionally well designed and well run. Amazing suite, beautifully designed, excellent bed, very spacious bathroom, great bath. A fun rooftop bar. and excellent restaurants,
Stayed 7 nights in Jun 2018

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and excellent room
Lovely hotel on the banks of the river with a lovely view across the Bund. Stayed in a room with a large pool which was excellent at night to relax in with a great view across the city. The standard or the service was high. Would recommend.

2/10 Terrible

MH, New York

Liked: Room comfort
Disliked: Cleanliness, staff & service
My stay was horrible and I couldn’t wait to leave.
Everyone in this hotel is incompetent. Such confusion I have never seen. To say this hotel is on the Bund is misleading - it is on the North Bund which is 1 mile from any life, restaurant or activity. The view is to the backside of PuDong skyline! The place is dead. Breakfast is a disaster. No service.
Stayed 2 nights in Apr 2018

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
WORST FOOD I HAVE EVER HAD IN A HOTEL
We went fior a staycation, and I have never written a review for any excellent or horrible stays in any of the resorts, hotels because even if the stay is bad, it's just bad. THIS HOTEL FOOD WAS ABSOLUTELY DISGUSTING for any restaurant, let alone a hotel, and our room was over $500!!! They served frozen fried Japanese chicken with sugar and when we asked them why it was so cold, the so-called "chef" told us that it was Japanese as if we had come to the hotel from some cave and had never eaten Japanese food or lived there or visited. My two children and I walked out of the meal and my husband told them that we could not eat the food but they still made us pay for 70% of the food - they gave us a "discount" of 30 percent which was ridiculous because we did not eat it! Then we had to order disgusting room service because kids were hungry - the burger and fries were the best bet and we survived. The next morning, we paid again for their breakfast buffet because everyone was hungry and from a quick glance, it looked one thousand percent better than what we had the evening prior. But nope, we were duped yet again. If it weren't for the amazing room with the panorama view and the pool inside the room - we would have had a huge fight with the staff. The staff is oblivious to English because I told our hotel attendant who took care of me during checkout that it was the most disgusting hotel food I have ever had, he said "thank you." I was pretty speechless.
Stayed 1 night in Dec 2017

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

10/10 Excellent

Colorful, SF

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with breathtaking view
Arrived early and the room was not available. Offered upgrade with a minimal fee of only $50. The new room has a panoramic view of Huangpu river. You can lay back in the huge tub next to the window and immerse yourself in the breathtaking view. There is separate shower and toilets. The toilet is fully automatic. However, the hotel is located in an old neighborhood when there will be construction to make it a totally different one. It is extremely difficult to find taxi unless you know and have the capability to order a “Didi” (Uber’s Chinese version). Shopping and other activities are not within walking distance. In summary, this hotel is for high-end customers who have private vehicles that can get them to where they would like to go.
Stayed 1 night in Nov 2017

10/10 Excellent

Will, Macau

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice retreat in shanghai
I stayed at the Banyan tree on the bund in shanghai for 2 nights. This is a party trip with friends, however, I choose to stay here because I wanted some down and calming time to myself outside the party hours. This hotel is probably the best one if you are searching for some ME time, the view is simply gorgeous, not to mention the panoramic view of the bund and pudong at the TOPS bar. Would definitely return to this hotel next time when I am in Shanghai.
Stayed 2 nights in Nov 2017

8/10 Good

Lei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay in Banyan
The hotel was fantastic. It had wonderful view of bund and provided excellent services. I loved the room where I stayed. Just a little improvement for the hotel, the facility may need to be improved.
Stayed 1 night in Sep 2017

10/10 Excellent

Dan George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
banyan tree
very good hotel in shanghai.
Stayed 2 nights in Jun 2017

2/10 Terrible

Wilfred

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Horrible. Stay didn't work. It was warm all night. Get engineering and they said it was normal. That's bs. I stay in ritz Carlton and four seasons all around the world. Room service food is not very good. Also took them 1 hour to get me a taxi to the airport.

10/10 Excellent

Matthew, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible
Seriously good service and luxury resort. The view is amazing and the private dip pool in the oasis room is perfect for an evening wine with a view! Definetly recomend to anyone!
Response from Front Office Banyan Tree Shanghai on the Bund on 16 Apr 2017
Dear valued guest, Thank you for your kind compliments and recommendations. They do mean a lot to us indeed! It was our pleasure to be of service to you during your stay and we are glad to read that you were able to enjoy our service and facilities specially the oasis pool in the room and the beautiful bund view etc. We eagerly await your next visit in the hopefully not too distant future. In the meantime, I wish you happy travels and all the very best.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
So so
We loved that this hotel is close to the Bund river and that it comes with a nice bathtub overlooking the Bund. Also breakfast was pretty good. Staff is a little uptight and ridged with rules. They should be more friendly and approachable. The hotel itself is nice and has nice spacious rooms to hang out in. Great amenities!

10/10 Excellent

andiii, aus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice views of the bund and
Good service staff, room is spacious and bathroom is large with nice hot tub. Only downside is location abit far from city attractions or restaurants , rail station is about 400-500m away which is okay. Breakfast selection is not as much as other top hotels.

10/10 Excellent

Darryl, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Out of the way but worth it
Excellent property that has fantastic view across river to Pudong. Used Metro to get to and from each day and that worked well. No shops or Restaurants nearby, but well worth the effort to get to as it is very modern, great service, and TOPS Bar has the best views in Shanghai.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Ying-Hui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Tingchen, Taiwan

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel
Bathtub is nice

8/10 Good

Paul, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Romantic Getaway
I loved the staff. The concierge was extremely helpful - arranged a car for me to pick up my wife at the airport and I got to stop for flowers along the way. Very seamless. The room was excellent, but a little pricey for the added amenity of the VERY romantic in room oasis. The view of the Huangpu River - I mean I felt I was on the bank, looking at the Imperial Tower across the way and the skyline - was breathtaking. Proximity to the Bund was a little out of the way and "local" restaurants were sparse. The property was well maintained and the maid staff was efficient and professional. The breakfast at 300 rmb/person (could have been 200, if I had booked the room with breakfast) was outrageously high. Good quality food and good selection and abundance, but it wasn't worth $90 for breakfast for two people, but as mentioned previously, there isn't really a lot of other choices.

10/10 Excellent

Khurshid, karachi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the view of the BUND from my little room bathtub
fantastic stay, beautiful room, free upgrade

10/10 Excellent

JUNYANG, Shanghai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Skyline view of Shanghai
deserve it

8/10 Good

Big River 2010

Liked: Cleanliness, staff & service, room comfort
Thanksgiving at Banyan Tree
From checkin to checkout and all inbetween the staff were friendly, attentive and responsive to our needs. We had a very pleasant stay at this hotel on the north bund.

10/10 Excellent

jackey sun

Liked: Cleanliness, staff & service, room comfort
Good Experience
The one night stay is amazing, the hotel own great view of huangpu river, all hotel stuff is well trained and willing to help you. The bedding is comortable. Will consider to back in the future

8/10 Good

zhongwei, Adelaide

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay with bund view
Long waiting for check in only two people doingcheck in and our
Response from BT Shanghai On The Bund on 17 Jan 2015
Thank you very much for staying with us and your time reviewing our property! We are truly sorry for the inconvenience brought. Regarding the check in issue, we have reinforced our staff to do a better and quicker job as you wish. We apologize again and look forward to see you soon. Regards! Wish you all the best!

6/10 Okay

Luis, Miami, FL

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not worth the money
Rooms are great, but the hotel is in the middle of nowhere, with nothing interesting around l. The staff is serious and maybe even a bit grupmy. If you like courteus, friendly service try thr Four Seasons or Mandarin Oriental. The Banyan Tree probably has the most expensive (and limited) buffe of the top 5 hotels in the city (I have tried them all) and, again, service is poor with a staff with very very limited english. Try ordering a coffee with skim milk.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice
good
Response from BT Shanghai On The Bund on 11 Oct 2014
Thank you very much for reviewing your property and for staying with us! We look forward to welcome you again soon! Best wishes,

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great hotel, service needs improving
Great hotel facilities and rooms ( rooftop bar us amazing when open too weather permitting) the service isn't however up to banyan tree standards. We used all bars/restaurant whilst there and servers weren't attentive and was very slow there was nobody else in bar and it took 20 minutes for drink. A little further out than main bund attractions but only a 2 dollar taxi journey away so for hotel facilities within room didn't bother us. Felt concierge's were trying to sell us stuff all time when asking for recommendations.
Response from BT Shanghai On The Bund on 29 Nov 2014
Thank you very much for reviewing your property and for staying with us! We look forward to welcome you again soon! Best wishes

10/10 Excellent

shootangle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice interior
nice... good... except for location..... is a bit inside the bush
Response from BT Shanghai On The Bund on 11 Oct 2014
Thank you very much for reviewing your property and for staying with us! We look forward to welcome you again soon! Best wishes,

10/10 Excellent

Gordon, frankfurt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice new hotel
Staff were very helpful and efficient. The room was large with all features you could every want including a laundry cupboard where you put your clothes and they arrive back there on rail.. the view from the window of the Bund is incredible better than Hong Kong. The buildings have LED lights and the charter boats have led you can lay in bed a view this amazing scene.
Response from Claire on 12 Nov 2014
Thank you very much for reviewing your property and for staying with us! We look forward to welcome you again soon! Best wishes

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Claire on 12 Nov 2014
Thank you very much for reviewing your property and for staying with us! We look forward to welcome you again soon! Best wishes

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it
New home in Shanghai- location is limiting but everything makes up for it. I'll be back
Response from Claire on 12 Nov 2014
Thank you very much for reviewing your property and for staying with us! We look forward to welcome you again soon! Best wishes

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
happy stay
Great room by the river. Although it is a new hotel, maintenance level is only mediocre. There are holes on the curtain, some lights dont function properly, and the carpet seems dirty. Otherwise, the room size is great, the bed is super comfortable, and best amenities ever. Breakfast kind of didnt work...just dont order the pastry basket!! It will disappoint u! Staff in general have friendly attitude! Thumbs up.
Response from Claire on 12 Nov 2014
Thank you very much for reviewing your property and for staying with us! We look forward to welcome you again soon! Best wishes

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Response from BT Shanghai On The Bund on 1 Oct 2014
Thank you very much for reviewing your property and for staying with us! We look forward to welcome you again soon! Best wishes