Exterior

Reviews of Marina Motel

2 out of 5
Marina Motel
1603 Seward Highway, Seward, AK

Reviews

7.0

Good

Rating 10 - Excellent. 84 out of 447 reviews" "
Rating 8 - Good. 159 out of 447 reviews" "
Rating 6 - Okay. 106 out of 447 reviews" "
Rating 4 - Poor. 61 out of 447 reviews" "
Rating 2 - Terrible. 37 out of 447 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not good experience
staff was nice and polite, however, there was trash in trash bin left; then I found there're hairs on sheets, seem like hadn't been changed. I asked to replace those thins. Next, after showering in the evening, I found that there was no hair dryer, and I called to know that I could not get it until the next day when the staff went to work, so I had to spend the night with my hair wet.
Stayed 1 night in Jul 2023
Response from Carissa D - Area GM on 29 Sept 2023
Thank you for your review. Apologies we weren't able to meet expectations; as a smaller property we don't have 24 lobby staffing thus sometimes the on-property staff isn't available in the very late hours or is asleep overnight and unable to assist outside of emergencies, we may have 24 hour staffing in the future however. We will leave items, such as hairdryers, accessible in the future. Thank you again for staying with us and we wish you safe travels.

8/10 Good

Karen

Liked: Staff & service, room comfort
Decent Stay in a Convenient Location
When I was looking for a place to stay, I was coming off of a cruise ship so I wanted something close to the cruise terminal and railroad (since I was headed to Anchorage a few days later). The staff was very friendly and accommodating. The initial appearance reminded me of the Bates Motel and the patterns in the room didn’t all match (first world problems I know). However, the location was important, I was able to get a decent night sleep and the water pressure in the shower was amazing. There was also a microwave and fridge in the room. The floors and comforter were a little dirty, along with the fridge and microwave but I didn’t use those appliances. Overall, I was happy with my stay.
Motel outside view
Bedroom
Bedroom
Bathroom entrance
Stayed 2 nights in Sep 2023
Response from Carissa D - Area GM on 29 Sept 2023
Thank you, Karen, for your review. We use feedback to make determinations on upgrades and new amenities and will be looking into new decor in the hopefully nearer than far future. It was a pleasure having you with us and thank you again :)

8/10 Good

James, Kings Langley

Liked: Cleanliness, staff & service
Well located for cruise entry.
Stayed 1 night in Aug 2023
Response from Carissa D - Area GM on 29 Sept 2023
Thank you, James, for your rating. Happy Travels!

8/10 Good

Alison

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023
Response from Carissa D - Area GM on 29 Sept 2023
Thank you, Alison, for your rating. Safe travels.

10/10 Excellent

Deanna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for our boating Excursion.
Stayed 2 nights in Aug 2023
Response from Carissa D - Area GM on 29 Sept 2023
Thank you, Deanna, for your rating. Happy Fall!

6/10 Okay

Verified traveller

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Staff was friendly ! Place was decent . Just had dog hair on bed ….
Stayed 1 night in Aug 2023
Response from Carissa D - Area GM on 23 Aug 2023
Thank you for your feedback, we will ensure to have inspectors increase in diligence. Safe travels!

8/10 Good

Kathleen

Stayed 1 night in Aug 2023
Response from Carissa D - Area GM on 29 Sept 2023
Thank you, Kathleen, for your rating :)

8/10 Good

Jennifer

Stayed 2 nights in Aug 2023
Response from Carissa D - Area GM on 23 Aug 2023
Thank you, Jennifer, for your rating. Happy Travels!

6/10 Okay

Rachel

Liked: Staff & service
Disliked: Property conditions & facilities
Not bad for Seward. Tub didn't drain well.
Stayed 1 night in Aug 2023
Response from Carissa D. - Area GM on 29 Sept 2023
Thank you, Rachel, for your review. Sorry about the drain, this has been addressed with the hotel manager.Happy Autumn.

4/10 Poor

Mingli

Disliked: Cleanliness, property conditions & facilities, room comfort
The host is very nice. Nothing else is.
Stayed 2 nights in Aug 2023
Response from Carissa D - Area GM on 23 Aug 2023
Thank you, Mingli, for your feedback. Sorry to hear we didn't meet expectations but are delighted to hear you had a pleasant experience with Matthew. Happy and safe travels!

4/10 Poor

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
Update, update, update. Most everything was outdated. Bathroom door wouldn’t latch, the toilet wasn’t clean at the base. For over $200.00 per night, I expected more. Put some money back into the place.
Stayed 2 nights in Aug 2023
Response from Carissa D - Area GM on 23 Aug 2023
Thank you, Brian, for your feedback. We are sorry to read you didn't have a pleasant experience. We wish you safe travels.

2/10 Terrible

Dianne

Travelled with family
Disliked: Amenities, property conditions & facilities
This was gross. Slippery tub which means dirty. Dirty dusty floors. It was gross.
Stayed 1 night in Aug 2023
Response from Carissa D - Area GM on 8 Aug 2023
Thank you, Dianne, for your review. Apologies we didn't meet expectations. Safe travels and thank you for staying with us.

2/10 Terrible

LeAnn, Lander

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was trying but the property is horrible. A plumbing problem requires the heat to be on 24/7 or hot water isn’t available. Not clean and did t clean tub when asked. We were there a week and no service except fresh towels when I requested it. The property needs major maintenance and investment.
Stayed 6 nights in Jul 2023
Response from Carissa D - Area GM on 8 Aug 2023
Thank you, LeAnn, for the feedback. Apologies we didn't meet expectations. This has been addressed with the hotel manager as full room cleaning service is offered daily, apologies if this didn't occur for you. We do also apologize for warm temperatures, we are working on a solution with the pipe issue occurring. Thank you for staying with us and we wish you wonderful travels.

8/10 Good

Margaret

Stayed 1 night in Jul 2023
Response from Carissa D - Area GM on 23 Aug 2023
Thank you, Margaret, for your rating. Have safe Travels!

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Disappointing
On the plus side we felt safe and it was quiet. The bed was comfortable. Matthew at the front desk was friendly and helpfu. However the motel needs updating and maintaining. The drains in the showers didn’t drain well, the microwave didn’t work and the floors were dirty.
Stayed 1 night in Jul 2023
Response from Carissa D - Area GM on 24 July 2023
Thank you for your review. We are thrilled to read you felt safe, had a quiet stay and Matthew was of assistance. Apologies for any inconveniences with our facilities. We have been working on repairs and improvements throughout the season, and have more to come after summers end. Thanks again for staying with us.

6/10 Okay

Kimberly

Stayed 1 night in Jul 2023
Response from Carissa D - Area GM on 24 July 2023
Thank you, Kimberly, for your taking the time to provide a rating.

10/10 Excellent

John

Stayed 5 nights in Jul 2023
Response from Carissa D - Area GM on 8 Aug 2023
Thank you, John, for your rating :)Safe Travels!

10/10 Excellent

Theodore

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, close to train and activities, staff was extremely helpful and pleasant
Stayed 1 night in Jul 2023
Response from Carissa D - Area GM on 18 July 2023
Thank you, Theodore, for your review. We are so glad you had a pleasant stay with us and that we were helpful to you. Come and visit us again sometime!

10/10 Excellent

Anirban

Stayed 3 nights in Jul 2023
Response from Carissa D - Area GM on 6 July 2023
Thank you, Anirban, for your rating. Happy Travels!

10/10 Excellent

Sabin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Carissa D - Area GM on 6 July 2023
Thank you, Sabin, for your rating. Happy Travels

10/10 Excellent

JOYCE, CEDAREDGE

Liked: Property conditions & facilities
The heating systems need revamped. Too warm
Stayed 1 night in Jun 2023
Response from Carissa D - Area GM on 2 July 2023
Thank you, Joyce, for your rating and review. Apologies with the HVAC, we are working on the solution with our contractor crew and hope for a resolve soon. Thanks again for staying with us and have a wonderful holiday!

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Marina Motel went above and beyond to accommodate us. I will look here first when I return to Seward. Thanks!
Stayed 1 night in Jun 2023
Response from Carissa D - Area GM on 29 June 2023
Hi Richard, and thank you so much for the review. We are thrilled you had a good experience and so glad to have had you with us. Definitely come back and visit us again!!!

2/10 Terrible

Wayne

Stayed 2 nights in Jun 2023
Response from Carissa D - Area GM on 18 July 2023
Thank you, Wayne, for your rating. We are sorry to see we didn't meet expectations. Safe travels!

10/10 Excellent

Katherine

Stayed 1 night in Jun 2023
Response from Carissa D. - Area GM on 21 June 2023
Thank you, Katherine, for the rating. Hope you had a nice time in Seward.

8/10 Good

Scott

Liked: Cleanliness
Stayed 1 night in Jun 2023
Response from Carissa D - Area GM on 20 June 2023
Thank you, Scott, for your rating. Hope you are enjoying your travels :)

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Carissa D on 19 June 2023
Thank you, Ashley, for the 5 star rating. We hope you can come back and visit us again :)

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Carissa D on 19 June 2023
Thank you for your review :)

8/10 Good

Katherine

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect little roadside motel. The rooms were clean and surprisingly larger than i thought. Very happy we booked.
Stayed 1 night in Jun 2023
Response from Carissa D Area GM on 14 June 2023
Hello Katherine! We are delighted you were here with us. Thank you for the review, I'll share this with our clean team. Hope your further travels are magical!

8/10 Good

corey

Stayed 1 night in May 2023
Response from Carissa D - Area GM on 27 May 2023
Thank you Corey for the rating. We hope you come back and visit us again. Happy travels!

8/10 Good

Ashley

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room will all the necessities. Within walking distance to the marina and waterfront. However, my room smelled like a bar. Extremely pungent fumes similar to a dive bar. Thankfully I was able to open a window and let it air out for the afternoon.
Stayed 2 nights in May 2023
Response from Shaylee Sommerville on 22 May 2023
Hi Ashley, I'm glad that you enjoyed your stay and I apologize that the room smelled that way. Thank you for giving us feedback and we will continue to strive to do better. We hope to see you again in the future!

10/10 Excellent

Kathleen

Stayed 1 night in May 2023
Response from Carissa D Area GM on 24 May 2023
Thank you for the rating Kathleen :) Come back and visit again sometime.

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was what i expected for the location. Everything was clean and the staff were nice.
Stayed 1 night in May 2023
Response from Carissa D Area GM on 19 May 2023
Thank you, Angela, for taking the time to write a review. It was a pleasure having you stay here with us. We are a simple little spot and we love being able to meet new guests such as yourself. Hope you see you again in the future.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The motel is obviously older and dated however it was clean and well kept. Room was clean and comfortable. The only downside was there didn’t seem to be a way to regulate the room temp but the window opened for a nice breeze when the room was too warm.
Stayed 2 nights in Sep 2022
Response from Crystal on 20 Sept 2022
Thank you for taking the time to tell us about your stay. We appreciate your feedback. We are happy to hear that you enjoyed your stay with us and look forward to your return!Thank youCrystal ThorpeGeneral Manager

6/10 Okay

Shawn

Travelled with family and small children
Liked: Staff & service
Manager Crystal was very helpful when things went awry, and cheerfully stored our luggage. Tv didn’t work much. Bed lights had fuse problem. These matters were solved generally with staff intervention. No breakfast but Coffee. Room pretty cute. Too expensive for what we got, but lots of travelers in Seward.
Stayed 2 nights in Aug 2022
Response from Crystal on 18 Aug 2022
Thank you for taking the time to tell us about your stay. We appreciate your feedback. We are happy to hear that you enjoyed your time with us in Seward and look forward to your return! Thank you Crystal Thorpe General Manager

4/10 Poor

Courtney

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Definitely wasn't expecting any frills, but this was less than adequate. The room's window didn't lock, the in room heater didn't work, and the shower/sink water was ice cold for the majority of the stay.
Stayed 2 nights in Aug 2022
Response from Crystal on 14 Aug 2022
Thank you for taking the time to tell us about your stay. We appreciate your feedback. We are sorry that your experience was less than expected, and do hope that we will have another chance to provide you with a great stay. Thank you Crystal Thorpe General Manager

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2022

6/10 Okay

Kelsey, Madison

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service
The motel itself was nothing to rave about but it’s location is excellent & it was adequate for our needs (we were out exploring much of the time). Friendly staff.
Stayed 3 nights in Jun 2022
Response from Sean on 26 July 2022
Hi Kelsey, thanks for your recent stay with us! We're glad the location of our hotel was excellent and our rooms met your needs. Thanks for the compliments on our staff; we appreciate your feedback!

2/10 Terrible

Tien

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It is way too much for the condition of the motel
Stayed 2 nights in Jul 2022
Response from Crystal on 24 July 2022
Thank you for taking the time to tell us about your stay. We appreciate your feedback. We are sorry for your experience with us and do hope to see you again. Thank you Crystal Thorpe General Manager

8/10 Good

Evan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a nice little motel. A little dated, but just fine for us for our fishing and sightseeing trip to Seward.
Stayed 2 nights in Jul 2022
Response from Crystal on 23 July 2022
Thank you for taking the time to tell us about your stay. We appreciate your feedback. We are happy to hear that you enjoyed your stay with us in Seward and look forward to your return! Thank you Crystal Thorpe General Manager

2/10 Terrible

Melur

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Jul 2022

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was cleaned and beds were changed every day.
Stayed 7 nights in Jun 2022
Response from Sean on 18 July 2022
Thanks for the nice review James, we are glad you enjoyed your stay!

10/10 Excellent

Deanna

Stayed 2 nights in Jul 2022

6/10 Okay

Theresa

Liked: Staff & service
I stayed there over the summer. The stay was ok for the money. It could use some TLC and perhaps some more staff. But of course it was the height of the "staffing shortage". The staff that I met shout of to Carrie was very pleasant and tried her best. It needed TLC on the off season an then maintained.
Stayed 2 nights in Aug 2021

4/10 Poor

Jessica

Travelled with group
Liked: Room comfort
Disliked: Cleanliness
Basic, but dirty. Avoid staying in Seward.
This is a conveniently located basic motel, pretty much exactly what you would expect from an old motel. The sheets and towels were obviously fresh, but it was apparent that the rest of the room had not been properly cleaned in between guests. The floors were dirty and hadn't been swept, and the bathroom toilet still had urine and hair from previous occupants. Plus the room had clearly had cats before because we could still smell cats and litter. I understand there might be staffing shortages but a sweep and wipe down between guests is the bare minimum. Paying the $90 a night that we did for this room didn't feel acceptable to us. I would just avoid staying the night in Seward if you can.
Stayed 2 nights in Sep 2021

2/10 Terrible

DANILO, port richey

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The one personnel i dealt with was helpful and pleasant.The linens and towels smells clean and nice but the room smells old and moldy,the toilet smells like urine.There is no temperature control in the room so the whole room is hot from the heater.The clothes hanger seems to be broken for a long time so we have to put our jackets in the bed.Please repair all the fixtures that are broken before customers get in.
Stayed 4 nights in Sep 2021

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 2 nights in Sep 2021

10/10 Excellent

Neal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Seward trip
Stayed 3 nights in Sep 2021

10/10 Excellent

Chengda

Travelled with family
Liked: Staff & service, amenities
Good value for the price.
Stayed 2 nights in Sep 2021

10/10 Excellent

Sumanth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance from coffee shops and cruises.
Stayed 2 nights in Sep 2021

8/10 Good

run fen

Stayed 2 nights in Sep 2021