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staff was nice and polite, however, there was trash in trash bin left; then I found there're hairs on sheets, seem like hadn't been changed. I asked to replace those thins. Next, after showering in the evening, I found that there was no hair dryer, and I called to know that I could not get it until the next day when the staff went to work, so I had to spend the night with my hair wet.
Verified traveller
Stayed 1 night in Jul 2023
Response from Carissa D - Area GM on 29 Sept 2023
Thank you for your review. Apologies we weren't able to meet expectations; as a smaller property we don't have 24 lobby staffing thus sometimes the on-property staff isn't available in the very late hours or is asleep overnight and unable to assist outside of emergencies, we may have 24 hour staffing in the future however. We will leave items, such as hairdryers, accessible in the future. Thank you again for staying with us and we wish you safe travels.
8/10 Good
Karen
3 Sept 2023
Liked: Staff & service, room comfort
Decent Stay in a Convenient Location
When I was looking for a place to stay, I was coming off of a cruise ship so I wanted something close to the cruise terminal and railroad (since I was headed to Anchorage a few days later). The staff was very friendly and accommodating. The initial appearance reminded me of the Bates Motel and the patterns in the room didn’t all match (first world problems I know). However, the location was important, I was able to get a decent night sleep and the water pressure in the shower was amazing. There was also a microwave and fridge in the room. The floors and comforter were a little dirty, along with the fridge and microwave but I didn’t use those appliances. Overall, I was happy with my stay.
Karen
Stayed 2 nights in Sep 2023
Response from Carissa D - Area GM on 29 Sept 2023
Thank you, Karen, for your review. We use feedback to make determinations on upgrades and new amenities and will be looking into new decor in the hopefully nearer than far future. It was a pleasure having you with us and thank you again :)
Thank you, Mingli, for your feedback. Sorry to hear we didn't meet expectations but are delighted to hear you had a pleasant experience with Matthew. Happy and safe travels!
Update, update, update. Most everything was outdated. Bathroom door wouldn’t latch, the toilet wasn’t clean at the base. For over $200.00 per night, I expected more. Put some money back into the place.
Brian
Stayed 2 nights in Aug 2023
Response from Carissa D - Area GM on 23 Aug 2023
Thank you, Brian, for your feedback. We are sorry to read you didn't have a pleasant experience. We wish you safe travels.
The staff was trying but the property is horrible. A plumbing problem requires the heat to be on 24/7 or hot water isn’t available. Not clean and did t clean tub when asked. We were there a week and no service except fresh towels when I requested it. The property needs major maintenance and investment.
LeAnn
Stayed 6 nights in Jul 2023
Response from Carissa D - Area GM on 8 Aug 2023
Thank you, LeAnn, for the feedback. Apologies we didn't meet expectations. This has been addressed with the hotel manager as full room cleaning service is offered daily, apologies if this didn't occur for you. We do also apologize for warm temperatures, we are working on a solution with the pipe issue occurring. Thank you for staying with us and we wish you wonderful travels.
8/10 Good
Margaret
3 Aug 2023
Margaret
Stayed 1 night in Jul 2023
Response from Carissa D - Area GM on 23 Aug 2023
Thank you, Margaret, for your rating. Have safe Travels!
On the plus side we felt safe and it was quiet. The bed was comfortable. Matthew at the front desk was friendly and helpfu. However the motel needs updating and maintaining. The drains in the showers didn’t drain well, the microwave didn’t work and the floors were dirty.
Verified traveller
Stayed 1 night in Jul 2023
Response from Carissa D - Area GM on 24 July 2023
Thank you for your review. We are thrilled to read you felt safe, had a quiet stay and Matthew was of assistance. Apologies for any inconveniences with our facilities. We have been working on repairs and improvements throughout the season, and have more to come after summers end. Thanks again for staying with us.
6/10 Okay
Kimberly
22 July 2023
Kimberly
Stayed 1 night in Jul 2023
Response from Carissa D - Area GM on 24 July 2023
Thank you, Kimberly, for your taking the time to provide a rating.
Clean rooms, close to train and activities, staff was extremely helpful and pleasant
Theodore
Stayed 1 night in Jul 2023
Response from Carissa D - Area GM on 18 July 2023
Thank you, Theodore, for your review. We are so glad you had a pleasant stay with us and that we were helpful to you. Come and visit us again sometime!
10/10 Excellent
Anirban
5 July 2023
Anirban
Stayed 3 nights in Jul 2023
Response from Carissa D - Area GM on 6 July 2023
Thank you, Anirban, for your rating. Happy Travels!
Thank you, Joyce, for your rating and review. Apologies with the HVAC, we are working on the solution with our contractor crew and hope for a resolve soon. Thanks again for staying with us and have a wonderful holiday!
Marina Motel went above and beyond to accommodate us. I will look here first when I return to Seward. Thanks!
Richard
Stayed 1 night in Jun 2023
Response from Carissa D - Area GM on 29 June 2023
Hi Richard, and thank you so much for the review. We are thrilled you had a good experience and so glad to have had you with us. Definitely come back and visit us again!!!
2/10 Terrible
Wayne
27 June 2023
Wayne
Stayed 2 nights in Jun 2023
Response from Carissa D - Area GM on 18 July 2023
Thank you, Wayne, for your rating. We are sorry to see we didn't meet expectations. Safe travels!
10/10 Excellent
Katherine
20 June 2023
Katherine
Stayed 1 night in Jun 2023
Response from Carissa D. - Area GM on 21 June 2023
Thank you, Katherine, for the rating. Hope you had a nice time in Seward.
8/10 Good
Scott
19 June 2023
Liked: Cleanliness
Scott
Stayed 1 night in Jun 2023
Response from Carissa D - Area GM on 20 June 2023
Thank you, Scott, for your rating. Hope you are enjoying your travels :)
Perfect little roadside motel. The rooms were clean and surprisingly larger than i thought. Very happy we booked.
Katherine
Stayed 1 night in Jun 2023
Response from Carissa D Area GM on 14 June 2023
Hello Katherine! We are delighted you were here with us. Thank you for the review, I'll share this with our clean team. Hope your further travels are magical!
8/10 Good
corey
26 May 2023
corey
Stayed 1 night in May 2023
Response from Carissa D - Area GM on 27 May 2023
Thank you Corey for the rating. We hope you come back and visit us again. Happy travels!
Nice room will all the necessities. Within walking distance to the marina and waterfront. However, my room smelled like a bar. Extremely pungent fumes similar to a dive bar. Thankfully I was able to open a window and let it air out for the afternoon.
Ashley
Stayed 2 nights in May 2023
Response from Shaylee Sommerville on 22 May 2023
Hi Ashley, I'm glad that you enjoyed your stay and I apologize that the room smelled that way. Thank you for giving us feedback and we will continue to strive to do better. We hope to see you again in the future!
10/10 Excellent
Kathleen
22 May 2023
Kathleen
Stayed 1 night in May 2023
Response from Carissa D Area GM on 24 May 2023
Thank you for the rating Kathleen :) Come back and visit again sometime.
The property was what i expected for the location. Everything was clean and the staff were nice.
Angela
Stayed 1 night in May 2023
Response from Carissa D Area GM on 19 May 2023
Thank you, Angela, for taking the time to write a review. It was a pleasure having you stay here with us. We are a simple little spot and we love being able to meet new guests such as yourself. Hope you see you again in the future.
The motel is obviously older and dated however it was clean and well kept. Room was clean and comfortable. The only downside was there didn’t seem to be a way to regulate the room temp but the window opened for a nice breeze when the room was too warm.
Elizabeth
Stayed 2 nights in Sep 2022
Response from Crystal on 20 Sept 2022
Thank you for taking the time to tell us about your stay. We appreciate your feedback. We are happy to hear that you enjoyed your stay with us and look forward to your return!Thank youCrystal ThorpeGeneral Manager
6/10 Okay
Shawn
Travelled with family and small children
17 Aug 2022
Liked: Staff & service
Manager Crystal was very helpful when things went awry, and cheerfully stored our luggage.
Tv didn’t work much. Bed lights had fuse problem. These matters were solved generally with staff intervention. No breakfast but Coffee.
Room pretty cute. Too expensive for what we got, but lots of travelers in Seward.
Shawn
Stayed 2 nights in Aug 2022
Response from Crystal on 18 Aug 2022
Thank you for taking the time to tell us about your stay. We appreciate your feedback. We are happy to hear that you enjoyed your time with us in Seward and look forward to your return!
Thank you
Crystal Thorpe
General Manager
Definitely wasn't expecting any frills, but this was less than adequate. The room's window didn't lock, the in room heater didn't work, and the shower/sink water was ice cold for the majority of the stay.
Courtney
Stayed 2 nights in Aug 2022
Response from Crystal on 14 Aug 2022
Thank you for taking the time to tell us about your stay. We appreciate your feedback. We are sorry that your experience was less than expected, and do hope that we will have another chance to provide you with a great stay.
Thank you
Crystal Thorpe
General Manager
Travelled with family, Travelled with family and small children, Travelled with partner
25 July 2022
Liked: Cleanliness, staff & service
The motel itself was nothing to rave about but it’s location is excellent & it was adequate for our needs (we were out exploring much of the time). Friendly staff.
Kelsey
Stayed 3 nights in Jun 2022
Response from Sean on 26 July 2022
Hi Kelsey, thanks for your recent stay with us! We're glad the location of our hotel was excellent and our rooms met your needs. Thanks for the compliments on our staff; we appreciate your feedback!
Thank you for taking the time to tell us about your stay. We appreciate your feedback. We are sorry for your experience with us and do hope to see you again.
Thank you
Crystal Thorpe
General Manager
This was a nice little motel. A little dated, but just fine for us for our fishing and sightseeing trip to Seward.
Evan
Stayed 2 nights in Jul 2022
Response from Crystal on 23 July 2022
Thank you for taking the time to tell us about your stay. We appreciate your feedback. We are happy to hear that you enjoyed your stay with us in Seward and look forward to your return!
Thank you
Crystal Thorpe
General Manager
Thanks for the nice review James, we are glad you enjoyed your stay!
10/10 Excellent
Deanna
5 July 2022
Deanna
Stayed 2 nights in Jul 2022
6/10 Okay
Theresa
13 Oct 2021
Liked: Staff & service
I stayed there over the summer. The stay was ok for the money. It could use some TLC and perhaps some more staff. But of course it was the height of the "staffing shortage". The staff that I met shout of to Carrie was very pleasant and tried her best. It needed TLC on the off season an then maintained.
Theresa
Stayed 2 nights in Aug 2021
4/10 Poor
Jessica
Travelled with group
26 Sept 2021
Liked: Room comfort
Disliked: Cleanliness
Basic, but dirty. Avoid staying in Seward.
This is a conveniently located basic motel, pretty much exactly what you would expect from an old motel. The sheets and towels were obviously fresh, but it was apparent that the rest of the room had not been properly cleaned in between guests. The floors were dirty and hadn't been swept, and the bathroom toilet still had urine and hair from previous occupants. Plus the room had clearly had cats before because we could still smell cats and litter. I understand there might be staffing shortages but a sweep and wipe down between guests is the bare minimum. Paying the $90 a night that we did for this room didn't feel acceptable to us. I would just avoid staying the night in Seward if you can.
The one personnel i dealt with was helpful and pleasant.The linens and towels smells clean and nice but the room smells old and moldy,the toilet smells like urine.There is no temperature control in the room so the whole room is hot from the heater.The clothes hanger seems to be broken for a long time so we have to put our jackets in the bed.Please repair all the fixtures that are broken before customers get in.