The staff were amazing. Every single staff member we encountered was nothing but friendly and ready to offer help with a smile. The villa was beautiful exactly like the photos. They offer drop offs in Seminyak area for free either with their cars or if they aren’t available, they call a taxi paid for by them. The only negative if you could call it a negative is, I would have liked a bigger shelf in the shower to place my own products. I just had them on the edge of the bath instead. Other than that, loved the place. Would recommend!