Travelled to bali 3 times prior and have had amazing accommodation experience, however my 4th time to Bali staying at TS Suites was extremely disappointing. Lack of little things that you should expect from a 5 star hotel such as no Face Towels, despite finding some in the extremely hot Gym room to which hotel advised they are for gym only. Under the bed had webs, snack wrappers. Balcony had no seating. Mini bar has only coke/sprite full-stop. Drinks cost by pool extremely expensive before even service/tax is added. No iron provided only a steam machine for max 1hour. Stayed in the T Shell for few days and then paid for an upgrade to Villa where can’t even wash hands or shower as hot water won’t come until a good 20 minutes of flushing all the tap pipes. Villa had 2 rooms, after next day one of the rooms had the aircon switch off from main so they can save money as we were not sleeping in that room. Spent the entire time in a villa we paid hundreds more a night to have engineers/plumbers come in multiple times and say they have fixed hot water when issue is not fixed they just let the cold water flush out for 20 minutes. Reception offered a free dinner as compensation? Something I refused immediately as the food provided in breakfast buffet was of poorest standards - cold food, no selections, 1 cereal, stale food. Hotel should of done a lot more to make us feel appreciated and compensated. Such a shame as this hotel has some great potential if they provided what a 5star is.