Ratings based on 1,545 Verified Reviews

4.1 out of 5
86% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia-Verified Reviews
3 out of 5
by A verified traveller

Posted 11/07/2019
Nothing specific
Comment from Hotel Management
15/07/2019 by Marak, Hotel Management
Dear Sir/Madam, Marvelous Spirit from THE HAVEN Bali Seminyak......Naturally Elegant! It's really pleasure to have you stay at The Haven Bali Seminyak and thank you for your time to give us your positive review. We are happy to know that you were satisfy stayed with us where you gave us the point of 3 out of the maximum point of 5. We look forward to see you soon again at The Haven Bali Seminyak in the near future. Havenly Yours, Marak Setiadi General Manager
2 out of 5
by A verified traveller from Italy

Posted 10/07/2019
The property is lovely, although I got food poisoning the day I was leaving from there restaurant and had to stay another three days and get a new flight. The staff and manager saw how terribly sick I was and saw on their computer that I had eaten there. And they did nothing for me.....I would have expected something for all the trouble
Comment from Hotel Management
15/07/2019 by Marak, Hotel Management
Dear Sir/Madam, Marvelous Spirit from THE HAVEN Bali Seminyak......Naturally Elegant! It's really pleasure to have you stay at The Haven Bali Seminyak and thank you for your time to give us your short review thru this media online. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Havenly Yours, Marak Setiadi - General Manager
5 out of 5
by A verified traveller

Posted 06/07/2019
Comment from Hotel Management
08/07/2019 by Marak, Hotel Management
Dear Sir/Madam, Marvelous Spirit from THE HAVEN Bali Seminyak......Naturally Elegant! It's really pleasure to have you stay at The Haven Bali Seminyak and thank you for your time to give us your short, great and very positive review. We are happy to know that you were satisfy stayed with us where you gave us the maximum point of 5. We look forward to see you soon again at The Haven Bali Seminyak in the near future. Havenly Yours, Marak Setiadi General Manager
5 out of 5
by A verified traveller

Posted 05/07/2019
Comment from Hotel Management
15/07/2019 by Marak, Hotel Management
Dear Sir/Madam, Marvelous Spirit from THE HAVEN Bali Seminyak......Naturally Elegant! It's really pleasure to have you stay at The Haven Bali Seminyak and thank you for your time to give us your short, great and very positive review. We are happy to know that you were satisfy stayed with us where you gave us the maximum point of 5. We look forward to see you soon again at The Haven Bali Seminyak in the near future. Havenly Yours, Marak Setiadi General Manager
4 out of 5
by A verified traveller

Posted 04/07/2019
The staff were very friendly and the hotel was up to a high standard in all aspects from cleanleness to staff efficiency, pool area is well laid out and comfortable
Comment from Hotel Management
05/07/2019 by Marak, Hotel Management
Dear Sir/Madam, Marvelous Spirit from THE HAVEN Bali Seminyak......Naturally Elegant! It's really pleasure to have you stay at The Haven Bali Seminyak and thank you for your time to give us your great and positive review. We are happy to know that you were satisfy stayed with us where you gave us the point of 4 out of the maximum point of 5 where you found our very friendly staff, high standard hotel, comfortable hotel, and good cleanliness. We look forward to see you soon again at The Haven Bali Seminyak in the near future. Havenly Yours, Marak Setiadi General Manager
5 out of 5
by A verified traveller from hong kong

Posted 02/07/2019
I like it is near the beach and on the street with lots of shops and a supermarket nearby. I love their spa. The 2 pools are great but if i have to say I would hope there are more day beds.
Comment from Hotel Management
03/07/2019 by Marak, Hotel Management
Dear csm, Marvelous Spirit from THE HAVEN Bali Seminyak......Naturally Elegant! It's really pleasure to have you stay at The Haven Bali Seminyak and thank you for your time to give us your short, great and very positive review. We are happy to know that you were satisfy stayed with us where you gave us the maximum point of 5 where you found our great location, nice Spa and great pools. We look forward to see you soon again at The Haven Bali Seminyak in the near future. Havenly Yours, Marak Setiadi General Manager
3 out of 5
by A verified traveller

Posted 01/07/2019
Old shower and tap facilities, WiFi not very stable. But good location.
Comment from Hotel Management
03/07/2019 by Marak, Hotel Management
Dear Sir/Madam, Marvelous Spirit from THE HAVEN Bali Seminyak......Naturally Elegant! It's really pleasure to have you stay at The Haven Bali Seminyak and thank you for your time to give us your short review thru this media online. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Havenly Yours, Marak Setiadi - General Manager
5 out of 5
by A verified traveller

Posted 29/06/2019
Comment from Hotel Management
03/07/2019 by Marak, Hotel Management
Dear Sir/Madam, Marvelous Spirit from THE HAVEN Bali Seminyak......Naturally Elegant! It's really pleasure to have you stay at The Haven Bali Seminyak and thank you for your time to give us your great and very positive review. We are happy to know that you were satisfy stayed with us where you gave us the maximum point of 5. We look forward to see you soon again at The Haven Bali Seminyak in the near future. Havenly Yours, Marak Setiadi General Manager
5 out of 5
by A verified traveller

Posted 28/06/2019
The customer service was exceptional. Very friendly.
Comment from Hotel Management
03/07/2019 by Marak, Hotel Management
Dear Sir/Madam, Marvelous Spirit from THE HAVEN Bali Seminyak......Naturally Elegant! It's really pleasure to have you stay at The Haven Bali Seminyak and thank you for your time to give us your great and very positive review. We are happy to know that you were satisfy stayed with us where you gave us the maximum point of 5 where you found our excellent customer service and friendly staff. We look forward to see you soon again at The Haven Bali Seminyak in the near future. Havenly Yours, Marak Setiadi General Manager
4 out of 5
by A verified traveller from Melbourne

Posted 27/06/2019
The Haven is very well located in the Seminyak area and provides and excellent service. However, I have stayed there numerous times since 2013 and feel like it is becoming a little tired
Comment from Hotel Management
27/06/2019 by Marak, Hotel Management
Dear Sir/Madam, Marvelous Spirit from THE HAVEN Bali Seminyak......Naturally Elegant! It's really pleasure to have you stay at The Haven Bali Seminyak and thank you for your time to give us your great and positive review. We are happy to know that you were satisfy stayed with us where you gave us the point of 4 out of the maximum point of 5 where you found our great location and excellent service. We look forward to see you soon again at The Haven Bali Seminyak in the near future. Havenly Yours, Marak Setiadi General Manager