2 outdoor pools, open 8 AM to 10 PM, free pool cabanas, pool umbrellas

Reviews of Jambuluwuk Oceano Seminyak Hotel

4.5 out of 5
Jambuluwuk Oceano Seminyak Hotel
Jl. Petitenget 108, Seminyak, Bali

Reviews

7.8

Good

Rating 10 - Excellent. 47 out of 131 reviews" "
Rating 8 - Good. 46 out of 131 reviews" "
Rating 6 - Okay. 20 out of 131 reviews" "
Rating 4 - Poor. 13 out of 131 reviews" "
Rating 2 - Terrible. 5 out of 131 reviews" "

8.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Ugo, North Sydney

Travelled with group
Liked: Staff & service
As is to be expected in Bali the staff were exquisite genuine but sorry to say the room was really old small horrible view of a tin roof and smelled foul
Stayed 5 nights in Jan 2024
Response from Jambuluwuk Oceano Seminyak Hotel on 2 Feb 2024
Dear Mr. Ugo,Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your kind words about our staff; it's always wonderful to hear when our team's efforts are recognized.However, we sincerely apologize for the issues you encountered with the room. We regret that the room size, view, and odor did not meet your expectations. Please rest assured that we take your comments seriously, and we will review them with our team to address the areas that need improvement.If your travels bring you back to Bali, we would be honored to have another opportunity to provide you with a more pleasant and comfortable stay. Your satisfaction is important to us, and we appreciate your valuable feedback.Warm regards,General ManagerJambuluwuk Oceano Seminyak Hotel

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about this hotel. Fabulous staff. Impeccable service 👌🙏
Stayed 12 nights in Jan 2024
Response from Jambuluwuk Oceano Seminyak Hotel on 29 Jan 2024
Dear Mr. Albert,Thank you for sharing your wonderful feedback with us! We're delighted to hear that you loved everything about your stay at our hotel. Our team is dedicated to providing impeccable service, and it's always rewarding to know when we've succeeded in making our guests' experiences special.We appreciate your kind words about our fabulous staff, and we will be sure to pass along your compliments to them. Your satisfaction is our top priority, and we're thrilled that you enjoyed your time with us.If you have any specific highlights or memories from your stay that you'd like to share, we'd love to hear more. Your feedback helps us continually improve and enhance our services.Once again, thank you for choosing to stay with us. We look forward to welcoming you back for another fantastic experience in the future.Best regards,General ManagerJambuluwuk Oceano Seminyak Hotel

6/10 Okay

Justin

Stayed 6 nights in Dec 2023
Response from Jambuluwuk Oceano Seminyak Hotel on 11 Jan 2024
Dear Mr. Justin,Thank you for taking the time to share your feedback with us. We sincerely apologize if your recent experience did not meet your expectations, and we appreciate your honesty.Your satisfaction is of utmost importance to us, and we would like to learn more about the specific aspects that contributed to your less-than-satisfactory experience. Your comments are valuable in helping us identify areas for improvement, and we are committed to addressing any concerns you may have.If you could provide additional details or suggestions, it would assist us in making the necessary adjustments to enhance our services. We are dedicated to ensuring our guests have a positive and enjoyable stay, and we hope to have the opportunity to better serve you in the future.Thank you for choosing us, and we look forward to any insights you may wish to share.Warm regards,General ManagerJambuluwuk Oceano Seminyak Hotel

4/10 Poor

Sarah

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was a cockroach in my room, the bathroom was filthy and the sheets were sticky. However, the staff are so wonderful and lovely, and the pool is nice.
Stayed 5 nights in Dec 2023
Response from Jambuluwuk Oceano Seminyak Hotel on 9 Jan 2024
Dear Ms. Sarah,Thank you for sharing your recent experience with us, and we sincerely apologize for the inconveniences you encountered during your stay. It is disheartening to learn about the presence of a cockroach, the state of the bathroom, and the condition of the sheets in your room. Please be assured that we take your concerns seriously, and we are working to address these issues promptly.On a positive note, we greatly appreciate your kind words about our staff and the pool. It's heartening to know that our team's dedication to providing excellent service made a positive impact on your stay.We are committed to improving our services, and your feedback plays a crucial role in this process. If there are specific areas you believe need immediate attention or if you have further suggestions, please feel free to share.We hope to have the opportunity to welcome you back in the future for a more seamless and enjoyable experience.Warm regards,General ManagerJambuluwuk Oceano Seminyak Hotel

6/10 Okay

David

Disliked: Property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Jambuluwuk Oceano Seminyak Hotel on 9 Jan 2024
Dear Mr. David,Warmest Greetings from Jambuluwuk Oceano Hotel Seminyak!We extend our heartfelt gratitude to you for choosing Jambuluwuk Oceano Hotel Seminyak as your preferred stay destination. We appreciate the time you took to share your stay experience with us. There is no greater source of motivation and satisfaction for us than knowing that our guests leave our hotel with a sense of fulfillment and contentment.Our commitment is to consistently provide the finest service and ambiance to all our esteemed guests, and we are delighted to hear that your time at our hotel was enjoyable. Your positive feedback inspires us to continue delivering excellence.We eagerly anticipate the opportunity to welcome you back in the near future, allowing us to create another memorable experience for you.Warm regards,General ManagerJambuluwuk Oceano Seminyak Hotel

2/10 Terrible

Douglas

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in disrepair, shower leaked everywhere, no balcony or operable window, insects throughout the room made worse by the staff leaving treats daily, pool bar never open, no music at pool bar. Bar restaurant was expensive and service was terrible. Food took 1 hour. Air con in room was left on permanently and still never cooled room. Unfriendly porters. Generally no atmosphere at hotel amenities. Couldnt charge breakfast to room so never went after first day. Roof top pool and facilities rubbish. Staff never left reception desk. Couldnt change room at a clearly half empty hotel. Never even asked how our stay was upon departure. Will not be back.
Stayed 6 nights in Dec 2023
Response from Jambuluwuk Oceano Seminyak Hotel on 4 Jan 2024
Dear Mr. Douglas,We sincerely apologize for the numerous challenges you experienced during your stay with us. Your feedback is incredibly valuable, and we deeply regret that we fell short in meeting your expectations. Please know that your concerns will be thoroughly addressed, and we will take immediate action to rectify the issues you raised. We understand the importance of a comfortable and enjoyable stay, and we are committed to making the necessary improvements.We appreciate your honest feedback, and we want to assure you that your comments have been shared with the relevant departments for further investigation and corrective measures. It is our goal to provide exceptional service and create a welcoming atmosphere for our guests, and we regret that we did not achieve this during your stay.If there's anything specific you'd like to share or if there are ways we can make amends, please feel free to let us know. We genuinely value your insights and hope to have the opportunity to welcome you back in the future with a significantly improved experience.Best regards,General ManagerJambuluwuk Oceano Seminyak Hotel

4/10 Poor

Gareth, Narraweena

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Hotel itself was very clean and rooms were lovely. Area was really out of the way and meant a ride to anywhere decent - very expensive to eat anywhere local so ended up travelling to Kuta or elsewhere where far cheaper. Hotel swum up bar never had any stock so ended up purchasing from the mini Matt across the road and serving ourselves which was kind of ridiculous.
Stayed 7 nights in Nov 2023
Response from Jambuluwuk Oceano Seminyak Hotel on 30 Nov 2023
Dear Mr/ s. Gareth,Thank you for taking the time to provide feedback on your recent stay with us. We're delighted to hear that you found the hotel itself very clean and the rooms lovely.However, we understand your concerns about the location being a bit out of the way, resulting in higher expenses for dining. We apologize for any inconvenience this may have caused. We are constantly looking for ways to improve our guests' experience, and your feedback is valuable in that regard.Regarding the issue with the swim-up bar not having sufficient stock, we sincerely apologize for this lapse in our service. Your feedback has been shared with our team, and we will take immediate steps to ensure that this situation does not occur in the future.We appreciate your honesty, and we hope that despite these challenges, you had some enjoyable moments during your stay. If there's anything specific you'd like us to address or improve upon, please let us know. We look forward to the possibility of welcoming you back for a more seamless experience in the future.Warm regards,General ManagerJambuluwuk Oceano Hotel Seminyak

8/10 Good

Tom

Travelled with group
Liked: Staff & service, amenities
The staff were very friendly and helpful, the room was cleaned daily and the hotel is in generally good condition. The choice of rooftop or ground floor pool both swim up bar is nice, and the ground floor pool is huge and perfect for swimming laps. Overall was a good stay and decent value for money. The only negatives were that the sheets were clean but did some have some stains and there were traces of mould beginning in the bathroom. There is a small gym with about dozen machines and a spa which I did not get get time to try a massage this trip
Stayed 4 nights in Nov 2023
Response from Jambuluwuk Oceano Hotel Seminyak on 20 Nov 2023
Dear Mr. Thomas,Thank you for taking the time to share your detailed feedback about your recent stay with us. We are delighted to learn that you found our staff to be friendly and helpful, the daily room cleaning satisfactory, and the overall condition of the hotel to be good. We appreciate your positive comments about the choice of the rooftop and ground floor pools with a swim-up bar, and we're glad you enjoyed the spaciousness of the ground floor pool for laps.Your feedback is invaluable, and we're pleased to hear that you overall had a good stay, finding it to be decent value for money. We apologize for any inconvenience caused by the cleanliness issues you mentioned, and we assure you that we will address these matters promptly to ensure a more pristine environment for our guests.We also appreciate your awareness of the amenities, including the gym and spa, even though you didn't have the opportunity to try the massage this time. We hope to provide you with the chance to experience these offerings during your next visit.Thank you for choosing our hotel, and we look forward to the pleasure of welcoming you back for another enjoyable stay.Warm regards,General ManagerJambuluwuk Oceano Hotel Seminyak

6/10 Okay

sedi

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel room when you walk in looks clean ( by just looking) but it is not. I always wipe the high touch areas such as light switches, table tops, phone, door handles, bathroom counters with clorox wipes to disinfect and all the wipes were black from surface dirt that was not visible to the eye. I had to use multiple wipes to really clean which means they just clean very superficially, making the room look clean but they are not.
Stayed 2 nights in Oct 2023
Response from Jambuluwuk Oceano Seminyak Hotel on 20 Nov 2023
Dear,Mr. SediThank you for sharing your feedback about your recent stay with us. We genuinely appreciate your thoroughness in providing insights into your experience. It is disheartening to hear that your expectations for cleanliness were not met, and we sincerely apologize for any inconvenience this may have caused.We take cleanliness very seriously, and your comments are crucial in helping us address and improve our housekeeping practices. We will be conducting a thorough review of our cleaning procedures to ensure a more meticulous approach, especially in high-touch areas.Your diligence in using disinfectant wipes to assess the cleanliness of the room is noted, and we are committed to rectifying any lapses in our cleaning process. Your satisfaction is our top priority, and we will take immediate steps to enhance the quality of our housekeeping services.We appreciate your feedback and hope you will consider giving us another opportunity to provide you with a more positive and pristine experience in the future.Kind regards,General ManagerJambuluwuk Oceano Hotel Seminyak

6/10 Okay

Lee-ann

Travelled with family
Liked: Staff & service
Bedding was not clean, hated using the towels after a shower they need new ones some even had stains on them, bathroom needs renovation bath & sink stained & discoloured.
Stayed 8 nights in Oct 2023
Response from Jambuluwuk Oceano Seminyak Hotel on 20 Nov 2023
Dear Mr/ s. Lee,Thank you for sharing your feedback on your recent stay with us. We genuinely appreciate your honest comments as they help us identify areas for improvement.We are truly sorry to hear about the issues you encountered with the bedding and towels. Cleanliness is of utmost importance to us, and we sincerely apologize for any lapse in our standards. Rest assured, we take your concerns seriously and will be conducting a thorough review of our housekeeping procedures to ensure that such oversights do not happen in the future.Regarding your comments about the bathroom, we understand the importance of a well-maintained and comfortable space. We appreciate your feedback and will explore opportunities for renovation and improvement.Your satisfaction is our priority, and we value your input as it guides us in providing a better experience for our guests. We hope you will consider giving us another chance to exceed your expectations on your next visit.Kind regards,General ManagerJambuluwuk Oceano Hotel Seminyak

8/10 Good

Hannah

Liked: Cleanliness
Great property to stay at, if a bit run down. Bathrooms had some mould, toilet leaked water on the floor (was fixed after two visits from hotel maintenance), shower wasn’t very hot, tub covered in stains. BUT the beds were extremely comfortable, housekeeping kept the room very tidy, rooftop pool was great, and the area was well located with lots of dining options nearby. Overall, great value for money.
Stayed 11 nights in Aug 2023

10/10 Excellent

Oscar

Liked: Staff & service, property conditions & facilities, room comfort
Can really recommend
Overall super satisfied with our stay. Very price worthy! Only negative comment is reg the bad smell from the aircon, but apart from that all good!
Stayed 3 nights in Aug 2023

10/10 Excellent

JANE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay at Jambulwuk, staff were always helpful and friendly. The roof top pool was a highlight. There was 8 of us travelling together (2 families). Highly recommend Jambuluwuk. We will be back!
Stayed 7 nights in Jun 2023

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
excellent will stay again
Stayed 2 nights in Jul 2023

8/10 Good

Sherwin

Liked: Cleanliness, staff & service, property conditions & facilities
A great place to stay not too far from Seminyak shopping etc. Traffic is insane, so allow plenty of time to get anywhere by taxi.
Stayed 2 nights in Jul 2023

8/10 Good

Livia

Travelled with group
Liked: Staff & service
Lovely staff and service and amazing massage however you get what you pay for. Should not be classed as 5 star. Needs refurbishing, air con not working in the gym. Rooftop pool not very nice.
Stayed 1 night in Jul 2023

10/10 Excellent

Yong Xuan Joan

Liked: Cleanliness, staff & service, property conditions & facilities
If you love cafes, the location of the hotel would be a great location for you to explore as many as you want to. The beach is a 10-15minute walk away. My room was upgraded to a deluxe premier, and I loves the facilities. Staff are courteous and friendly. The room I was in was dimly-litted but I liked it that way. I felt well taken care of during my stay.
Stayed 7 nights in Jul 2023

8/10 Good

Michael

Stayed 3 nights in Jun 2023

10/10 Excellent

SEIICHIRO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

Charlotte Ray

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
such a good hotel in good spot would come again
Stayed 8 nights in Mar 2023
Response from Management on 13 Apr 2023
Dear Charlotte Ray Warmest Greeting from Jambuluwuk Oceano Seminyak Hotel, Thank you for sharing your experience during your stay at our hotel, we will keep trying to improve to make you stay better experience in the next future, We can't wait to welcoming you in our hotel in future,

10/10 Excellent

Brian

Liked: Staff & service, amenities, property conditions & facilities
Loved this hotel. The staff is very friendly and supportive and the amenities are spectacular - two pools, spa with steam room and a decent gym. Also, I received a free upgrade! I ended up extending my stay for a total of 4 weeks and would definitely stay here again.

6/10 Okay

Daniel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff were amazing. My room had no hot water though

6/10 Okay

Max

10/10 Excellent

brahian, E BOSTON

Stayed 5 nights in Oct 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid at all costs!
The hotel rooms are in shambles, the pillow cover were torn, the shower weren’t really functioning, no hot water and best of all bathroom filled with drain flies. Our first room had a horrible bathroom, the second room we changed to had drain flies. The room itself was okay and staff are polite but that’s about it. Wouldn’t ever want to stay here.
Stayed 4 nights in Oct 2022

8/10 Good

Verified traveller

Stayed 1 night in Nov 2020

6/10 Okay

Louise, NZ

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We actually loved this hotel and got our room upgraded upon arrival which was amazing. Due to covid 19 we were forced to check out 5 days early and asked reception if we could possibly get a refund for the remaining days. Since then i have been back and forth with expedia and jambuluwuk and cant get any answer as to when or if we will receive our refund, the lack of comunication is dissapointing as we realy did enjoy our stay.
Stayed 8 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2020

10/10 Excellent

Kaine, Melbourne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
- very clean - excellent service - great food - well priced - within walking distance to the beach and main shopping hub - only downside is the shower has low water pressure and hot water only just gets hot enough
Stayed 8 nights in Feb 2020
Response from Jambuluwuk Oceano Seminyak on 6 Mar 2020
Dear Our Valued Guest, Greetings from Jambuluwuk Oceano Seminyak! Thank you for your time to give good feedback to us. We are happy to hear that. Hope you would still consider to stay again with us in the future. Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central location , amazing quality for the price
Stayed 2 nights in Jan 2020
Response from Reservation on 10 Feb 2020
Dear Nadia, Warmest Greeting From Jambuluwuk Oceano Seminyak Hotel, Bali Thank you for choosing Jambuluwuk Oceano Seminyak Hotel Bali as your accommodation during your holiday and we do appreciate your time to share your feedback about your stay experience with us. Our goal is to provided a consistently high level of service for all of our guests. We are grateful to have this feedback as it helps us in improving both our product and services. On behalf of the entire team, we certainly look forward to welcoming you back and to enjoy another wonderful experience with us in near future.

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Services beyond expectation 🤗
Wonderful experienced during my stay here .We arrived in late evening and was greeted with warm welcome by the staff . Changed our room due to the noise of the in-house generator that was noisy and changed to another room #321 very swiftly . Quality of cleanliness is ok but can be improve.Location is good surrounded by local eateries and western cafe . My panic moment distress me when I am at the airport departure gate and realised that we left our Blk shopping bag at the hotel . Call the hotel staff name Adriz to tell him about the situation .He responds immediately and send his staff name Dimas to deliver the bag to departure gate .Despite the heavy traffic to the airport , he make it on time and handover the bag to me with a warm smile🤗 Bravo 👏👏👍 We would like to thank you to both staff for the exceptional services rendered to us. Will recommend this hotel to our friends
Stayed 7 nights in Dec 2019
Response from Reservation on 10 Feb 2020
Dear Our Value Guest, Warmest Greeting From Jambuluwuk Oceano Seminyak Hotel, Bali Thank you for choosing Jambuluwuk Oceano Seminyak Hotel Bali as your accommodation during your holiday and we do appreciate your time to share your feedback about your stay experience with us. Our goal is to provided a consistently high level of service for all of our guests. We are grateful to have this feedback as it helps us in improving both our product and services. On behalf of the entire team, we certainly look forward to welcoming you back and to enjoy another wonderful experience with us in near future.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing stay at the Jambuluwuk, could not fault the cleanliness and the staff were so attentive, nothing was too much trouble. My only negative would be that the nightclub was right outside our room and wouldn't stop playing music until 5am, but I know that is out of control of the hotel and they were happy to provide earplugs on request.
Stayed 10 nights in Nov 2019
Response from Reservation on 6 Dec 2019
Dear Our Valued Guest, Warmest Greeting From Jambuluwuk Oceano Seminyak Hotel, Bali Thank you for choosing Jambuluwuk Oceano Seminyak Hotel Bali as your accommodation during your holiday and we do appreciate your time to share your feedback about your stay experience with us. Our goal is to provided a consistently high level of service for all of our guests. We are grateful to have this feedback as it helps us in improving both our product and services. On behalf of the entire team, we certainly look forward to welcoming you back and to enjoy another wonderful experience with us in near future.

8/10 Good

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a good place to stay if you are more interested in visir
Stayed 7 nights in Nov 2019
Response from Reservation on 25 Nov 2019
Dear Our Value Guest, Warmest Greeting From Jambuluwuk Oceano Seminyak Hotel, Bali Thank you for choosing Jambuluwuk Oceano Seminyak Hotel Bali as your accommodation during your holiday and we do appreciate your time to share your feedback about your stay experience with us. Please accept our sincerest apologies for the inconveniences you faced during your stay with us. Our goal is to provided a consistently high level of service for all of our guests. We were surprised to read your feedback as it definitely does not reflect the usual standards of services we offer. Please be ensured that your comments have been strongly highlighted to all the teams for their immediate actions and follow up. We are grateful to have this feedback as it helps us in improving both our product and services. On behalf of the entire team, we certainly look forward to welcoming you back and to enjoy another wonderful experience with us in near future.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, good location, great breakfast and lovely staff
Stayed 5 nights in Nov 2019
Response from Reservation on 25 Nov 2019
Dear Our Value Guest, Warmest Greeting From Jambuluwuk Oceano Seminyak Hotel, Bali Thank you for choosing Jambuluwuk Oceano Seminyak Hotel Bali as your accommodation during your holiday and we do appreciate your time to share your feedback about your stay experience with us. Our goal is to provided a consistently high level of service for all of our guests. We were surprised to read your feedback as it definitely does not reflect the usual standards of services we offer. Please be ensured that your comments have been strongly highlighted to all the teams for their immediate actions and follow up. We are grateful to have this feedback as it helps us in improving both our product and services. On behalf of the entire team, we certainly look forward to welcoming you back and to enjoy another wonderful experience with us in near future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely friendly staff, great pools, great room, excellent breakfast in a really relaxed setting. Loved it!
Stayed 4 nights in Nov 2019
Response from Reservation on 25 Nov 2019
Dear Our Value Guest, Warmest Greeting From Jambuluwuk Oceano Seminyak Hotel, Bali Thank you for choosing Jambuluwuk Oceano Seminyak Hotel Bali as your accommodation during your holiday and we do appreciate your time to share your feedback about your stay experience with us Please accept our sincerest apologies for the inconveniences you faced during your stay with us. Our goal is to provided a consistently high level of service for all of our guests. We were surprised to read your feedback as it definitely does not reflect the usual standards of services we offer. Please be ensured that your comments have been strongly highlighted to all the teams for their immediate actions and follow up. We are grateful to have this feedback as it helps us in improving both our product and services. On behalf of the entire team, we certainly look forward to welcoming you back and to enjoy another wonderful experience with us in near future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The executive room is spacious and clean. The breakfast is almost the same menu every day and the juices are not cold enough (placed in a fridge). The staff was ok, lack of smiles and welcome feel from the counter up to the breakfast areas.
Stayed 3 nights in Nov 2019
Response from Reservation on 25 Nov 2019
Dear Our Value Guest , Warmest Greeting From Jambuluwuk Oceano Seminyak Hotel, Bali Thank you for choosing Jambuluwuk Oceano Seminyak Hotel Bali as your accommodation during your holiday and we do appreciate your time to share your feedback about your stay experience with us Please accept our sincerest apologies for the inconveniences you faced during your stay with us. Our goal is to provided a consistently high level of service for all of our guests. We were surprised to read your feedback as it definitely does not reflect the usual standards of services we offer. Please be ensured that your comments have been strongly highlighted to all the teams for their immediate actions and follow up. We are grateful to have this feedback as it helps us in improving both our product and services. On behalf of the entire team, we certainly look forward to welcoming you back and to enjoy another wonderful experience with us in near future.

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2019
Response from Reservation on 4 Nov 2019
Dear Alexander, Warmest Greeting From Jambuluwuk Oceano Seminyak Hotel, Bali Thank you for choosing Jambuluwuk Oceano Seminyak Hotel Bali as your accommodation during your holiday and we do appreciate your time to share your feedback about your stay experience with us. Our goal is to provided a consistently high level of service for all of our guests. We were surprised to read your feedback as it definitely does not reflect the usual standards of services we offer. Please be ensured that your comments have been strongly highlighted to all the teams for their immediate actions and follow up. We are grateful to have this feedback as it helps us in improving both our product and services. On behalf of the entire team, we certainly look forward to welcoming you back and to enjoy another wonderful experience with us in near future. Thank you

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredible and welcoming. Hotel was clean and food was amazing. Would 100% go back to this beauty hotel.
Stayed 4 nights in Oct 2019
Response from Reservation on 4 Nov 2019
Dear Our Value Guest, Warmest Greeting From Jambuluwuk Oceano Seminyak Hotel, Bali Thank you for choosing Jambuluwuk Oceano Seminyak Hotel Bali as your accommodation during your holiday and we do appreciate your time to share your feedback about your stay experience with us. Our goal is to provided a consistently high level of service for all of our guests. We were surprised to read your feedback as it definitely does not reflect the usual standards of services we offer. Please be ensured that your comments have been strongly highlighted to all the teams for their immediate actions and follow up. We are grateful to have this feedback as it helps us in improving both our product and services. On behalf of the entire team, we certainly look forward to welcoming you back and to enjoy another wonderful experience with us in near future. Thank you

8/10 Good

Kristy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place was great, clean, friendly service! Pool wasn’t anything special. It was close walking distance to shops, restaurants and beach.
Stayed 2 nights in Oct 2019
Response from Reservation on 22 Oct 2019
Dear Krisy, Warmest Greeting From Jambuluwuk Oceano Seminyak Hotel, Bali Thank you for choosing Jambuluwuk Oceano Seminyak Hotel Bali as your accommodation during your holiday and we do appreciate your time to share your feedback about your stay experience with us. Our Goal is to provided a consistently high level of service for all of our guest and we are extremely happy to hear that you had a wonderful time with us. We hope to be able to serve you back for another wonderful holiday with us in the near future

8/10 Good

J S

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Pool
Good hotel, great pool, but make sure you are not facing the night club.
Stayed 1 night in Oct 2019
Response from Reservation on 22 Oct 2019
Dear J S, Warmest Greeting From Jambuluwuk Oceano Seminyak Hotel, Bali Thank you for choosing Jambuluwuk Oceano Seminyak Hotel Bali as your accommodation during your holiday and we do appreciate your time to share your feedback about your stay experience with us. Our Goal is to provided a consistently high level of service for all of our guest and we are extremely happy to hear that you had a wonderful time with us. We hope to be able to serve you back for another wonderful holiday with us in the near future

6/10 Okay

Maria

Travelled with group
Disliked: Cleanliness, room comfort
good location very loud club next door
It’s next to a club called Mirror and rooms are very loud ti early morning hours makes it very difficult to sleep. Hotel’s cleanliness was average
Stayed 2 nights in Sep 2019
Response from Reservation on 26 Sept 2019
Warmest Greeting From Jambuluwuk Oceano Seminyak Hotel, Bali Thank you for choosing Jambuluwuk Oceano Seminyak Hotel Bali as your accommodation during your holiday and we do appreciate your time to share your feedback about your stay experience with us. Our Goal is to provided a consistently high level of service for all of our guest and the other side we do apologize on that moment make your experience stay not satisfy, We hope to be able to serve you back for another wonderful holiday with us in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, surrounded by many restaurants and bars, plus short walk to hot spots like Potato Head, Mrs Sippy and Motel Mexicola. Stayed in the Junior Suite, spacious room with comfy bed, large bathroom with separate bathtub and balcony over pool. Be warned the hotel is next to a club, so could hear music late into the night.
Stayed 2 nights in Sep 2019
Response from Reservation on 26 Sept 2019
Warmest Greeting From Jambuluwuk Oceano Seminyak Hotel, Bali Thank you for choosing Jambuluwuk Oceano Seminyak Hotel Bali as your accommodation during your holiday and we do appreciate your time to share your feedback about your stay experience with us. Our Goal is to provided a consistently high level of service for all of our guest and the other side we do apologize on that moment make your experience stay not satisfy, We hope to be able to serve you back for another wonderful holiday with us in the near future.

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel!
We absolutely loved our stay here! Room was lovely, both pools are fantastic and service was amazing. All staff are very friendly and were willing to help whenever. Only criticism would be that we didn’t get given new towels when our old ones were taken away, but when we asked reception to get some for us they were on it straight away, so can’t complain about the service!
Stayed 11 nights in Aug 2019
Response from Reservation on 26 Sept 2019
Dear Kyle, Warmest Greeting From Jambuluwuk Oceano Seminyak Hotel, Bali Thank you for choosing Jambuluwuk Oceano Seminyak Hotel Bali as your accommodation during your holiday and we do appreciate your time to share your feedback about your stay experience with us. Our Goal is to provided a consistently high level of service for all of our guest and we are extremely happy to hear that you had a wonderful time with us. We hope to be able to serve you back for another wonderful holiday with us in the near future

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Good but not great
House keeping average no towels left in room every day had to call and get sent to our room didn’t remove rubbish from room... rest of hotel good could use some up keep.
Stayed 10 nights in Aug 2019
Response from Reservation on 26 Sept 2019
Warmest Greeting From Jambuluwuk Oceano Seminyak Hotel, Bali Thank you for choosing Jambuluwuk Oceano Seminyak Hotel Bali as your accommodation during your holiday and we do appreciate your time to share your feedback about your stay experience with us. Our Goal is to provided a consistenly high level of service for all of our guest and the other side we do apologize on that moment make your experience stay not satisfy, We hope to be able to serve you back for another wonderful holiday with us in the near future.

8/10 Good

Kim

Liked: Staff & service, amenities, property conditions & facilities
Hotel was nice and good location, room could have been cleaner started getting ants in my bathroom sink. Room had a slight musty smell but other than that everything else was okay. Considering how cheap the hotel was it was good, I’ve stayed in worse that’s for sure.. rooftop pool was small and not many sun beds available pool downstairs was much bigger but didn’t get any sun, staff were lovely as always in Bali!
Stayed 3 nights in Aug 2019
Response from Reservation on 26 Sept 2019
Dear Kim, Warmest Greeting From Jambuluwuk Oceano Seminyak Hotel, Bali Thank you for choosing Jambuluwuk Oceano Seminyak Hotel Bali as your accommodation during your holiday and we do appreciate your time to share your feedback about your stay experience with us. Our Goal is to provided a consistenly high level of service for all of our guest and the other side we do apologize on that moment make your experience stay not satisfy, We hope to be able to serve you back for another wonderful holiday with us in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Location and breakfast fantastic, small rooms
We had a great time at jambuluwuk. The location is good, the breakfast is fantastic. The only downside is the rooms are very small and cramped, not even a decent space to open the suitcase, we had to move the desk chair to a corner and open it under the desk.
Stayed 3 nights in Jul 2019
Response from Reservation on 26 Sept 2019
Dear Anonymous, Warmest Greeting From Jambuluwuk Oceano Seminyak Hotel, Bali Thank you for choosing Jambuluwuk Oceano Seminyak Hotel Bali as your accommodation during your holiday and we do appreciate your time to share your feedback about your stay experience with us. Our Goal is to provided a consistenly high level of service for all of our guest and the other side we do apologize on that moment make your experience stay not satisfy, We hope to be able to serve you back for another wonderful holiday with us in the near future.

6/10 Okay

Soo Kiew

Liked: Staff & service
Buffer breakfast need to improve
Improvement of buffer breakfast is require
Stayed 5 nights in Jul 2019

8/10 Good

Anita Hjartar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Booked for 3 people - got 1 bed, 2 towels, 2 breakfasts and 2 bottles of water. Towels in bathroom and pool were frayed and old and smelt. Breakfast was great however.
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2019