Reviews of Primera Hotel Seminyak

3 out of 5
Primera Hotel Seminyak
Jalan Camplung Tanduk No 9A, Seminyak, Bali

Reviews

7.6

Good

Rating 10 - Excellent. 59 out of 225 reviews" "
Rating 8 - Good. 91 out of 225 reviews" "
Rating 6 - Okay. 53 out of 225 reviews" "
Rating 4 - Poor. 9 out of 225 reviews" "
Rating 2 - Terrible. 13 out of 225 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Me, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities
Professional and friendly staff that were willing to assist where needed. Unit was clean although aircon unit looked like it needed a good clean. Bathroom was ok with a few little issues but nothing to worry me considerably. Overall value for money was good and i would go there again.
Stayed 2 nights in Mar 2020
Response from Ulysses JEFFREY on 17 Mar 2020
Dear Siobhan Thank you for taking the time to feedback for your experience at our Hotel. I am so happy to hear from you that our staff, our value, and our cleanliness were meet your expectation. It always a pleasure to receive positive feedback. This kind of feedback that encourages our team to strive for creating a great stay experience for our guest. However, it makes me sad to hear that you're feeling not comfortable with our bathroom, In order for us to serve you and our guests better in the future, can you give me more details in with part of our bathroom were not meet your standard. We take the feedback very seriously. We learn from the feedback given and try to do the improvement for future reference. We regret to hear for the shortcomings, and We always waiting to welcome you at Ibis Budget Bali Seminyak in the near future. Sincerely, Ulysses JEFFREY – General Manager

10/10 Excellent

Siobhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
This hotel exceeded my expectations for an ibis budget. The location is great with so many good restaurants, bars, shops, laundry on the Main Street. It is situated in a quiet courtyard with lovely reception and nice pool. Rooms are clean and comfy. Aircon could do with being slightly stronger but was fine. Brekkie has cereal, an egg station and plenty of other options. Overall I’d recommend and would stay again.
Stayed 2 nights in Feb 2020
Response from Ulysses JEFFREY on 17 Mar 2020
Dear Siobhan Thank you for taking the time to feedback for your experience at our Hotel. I am so happy to hear from you that our lovely reception, our facilities, our pool and our location were meet your expectation. It always a pleasure to receive positive feedback. This kind of feedback that encourages our team to strive for creating a great stay experience for our guest. We always waiting to welcome you at Ibis Budget Bali Seminyak soon. Sincerely, Ulysses JEFFREY – General Manager

8/10 Good

Peter

Liked: Cleanliness, staff & service
Absolute value for money in a great location That’s all you need to know, check the hotel for their prices
Stayed 1 night in Jan 2020
Response from Ulysses JEFFREY on 12 Feb 2020
Dear Peter Thank you for taking your time to giving us feedback for your experience at our Hotel. I am so Happy to heard that our value, our location and our service was exceeding with your expectation. It always pleasure to receive positive feedback, and for sure I will share this to my team. This kind of feedback that encourage our team to strive for creating great stay experience for our guest. We always waiting to welcome you at Ibis Budget Bali Seminyak in near future. Sincerely, Ulysses JEFFREY – General Manager

6/10 Okay

Anne

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the location is ok for this property. Walkable to food places. The hotel is quite old, and I'd give 2 out of 5 for the clean. Good to just stay for a night.
Stayed 1 night in Dec 2019
Response from Ulysses JEFFREY on 23 Jan 2020
Dear Anne, Thank you for taking the time to tell us about your experience at the ibis budget Bali Seminyak. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ulysses JEFFREY – General Manager

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness
We only stayed here for a few hours to freshen up before our flight and to be honest, would not go back for even 20 mins ever again. The room is very, very basic but I suppose that's what you can expect from the price. There are no amenities in the bathroom, no bottled water (even for purchase) available in-room, you're expected to fill a water bottle out in the hallway from a bubbler. No balcony or windows in basic room, and no space for almost anything. Definitely would not recommend for a long stay if you would like to be in comfort.
Stayed 1 night in Oct 2019
Response from Ulysses JEFFREY on 23 Jan 2020
Dear Our Beloved Guest Thank you for taking the time to tell us about your experience at the ibis budget Bali Seminyak. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ulysses JEFFREY – General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Ulysses JEFFREY on 23 Jan 2020
Dear Our Beloved Guest Thank you for taking your time to giving us rate 100 out of 100 for your experience at our Hotel. I am so Happy to heard that your stay was exceeding with your expectation. It always pleasure to receive positive feedback, and for sure I will share this to my team. This kind of feedback that encourage our team to strive for creating great stay experience for our guest. We always waiting to welcome you at Ibis Budget Bali Seminyak in near future. Sincerely, Ulysses JEFFREY – General Manager

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Ulysses JEFFREY on 24 Dec 2019
Dear Baler P&C Thank you for taking your time to giving us rate 8 out of 10 for your experience at our Hotel. I am so Happy to heard that our product and our service was exceeding with your expectation. It always pleasure to receive positive feedback, and for sure I will share this to my team. This kind of feedback that encourage our team to strive for creating great stay experience for our guest. We always waiting to welcome you at Ibis Budget Bali Seminyak in near future. Sincerely, Ulysses JEFFREY – General Manager

8/10 Good

STUART

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2019
Response from GM on 15 Dec 2019
Dear Stuart, Thank you for taking your time to giving us feedback for your experienced stay at our Hotel. I am so happy to hear from you that your experience stay was meet with your expectation. It always pleasure to receive positive feedback. We look forward to welcome you back to Ibis Budget Bali Seminyak in near future. Best Regards,

10/10 Excellent

robert paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2019
Response from GM on 15 Dec 2019
Dear Robert, Thank you for taking your time to giving us feedback for your experienced stay at our Hotel. I am so happy to hear from you that your experience stay was meet with your expectation. It always pleasure to receive positive feedback. We look forward to welcome you back to Ibis Budget Bali Seminyak in near future. Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Of the 5 hotels i stayed in this trip, this was the sbsolute cleanest. It was lovely. However, there was no toiletries. A bar of soap to wash hands would have gone a long way! There is no kettle or fridge. They do have one great initiative, instead of free water in room, they have a filtered water bottle stand in hall. 3 on my floor. This dispenses chilled or hot (for coffee) water. Saves on plastic bottles. Fabulous idea
Stayed 2 nights in Nov 2019
Response from Ulysses JEFFREY – General Manager on 28 Nov 2019
Dear Our Beloved Guest, Thank you for taking the time to tell us about your experience at the ibis budget Bali Seminyak. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great but Chinese tourists :/
This was a great hotel, very clean and cheap with amazing location, right next to all the gay bars!!! The only thing negative to say was the fact that there were Chinese tourists being loud when they left for the day at 7am and came back at 9pm. Really there should be rules about this! Anyway sleep with ear plugs and it'll be fine.
Stayed 6 nights in Oct 2019
Response from GM on 15 Dec 2019
Dear Ryan, Thank you for taking your time to give a feedback for your experience at our Hotel. I am so sad to hear that your felt not comfort with the noisy. We do apologize for the noisy from our other guest, and we glad to hear you happy with our hotel located in the prime area for nightlife entertainment we do understand some time the level of noisy can be disadvantage for our guest. We still try to find the solution for this. We regret to hear for the shortcomings, and please feel free to contact me directly for your future stay, so we can prepare better room condition with minimize noise for you We always waiting to welcome you at Ibis Budget Bali Seminyak in near future. Sincerely, Ulysses JEFFREY General Manager

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value in Seminyak. Clean comfortable, can’t really complain about anything for the price I paid. Friendly helpful staff. It is near the bars so some noise at night but I would stay there again. There is also another Ibis on Legian Street if you want it a bit quieter. Perfect place for a few days.
Stayed 5 nights in Oct 2019
Response from Ulysses JEFFREY – General Manager on 28 Nov 2019
Dear Our Beloved Guest Thank you for taking your time to giving us 4 out of 5 for your experience at our Hotel. I am so Happy to heard that you our room, cleanliness ,and our location was exceeding with your expectation. It always pleasure to receive positive feedback, and for sure I will share this to my team. This kind of feedback that encourage our team to strive for creating great stay experience for our guest. In another hand , We do apologize for the noisy from our surrounding area that make you couldn’t sleep well in the few days, as our hotel located in the prime area for nightlife entertainment we do understand some time the level of noisy can be disadvantage for our guest. We still try to find the solution for this. We always waiting to welcome you at Ibis Budget Bali Seminyak in near future. Sincerely,

8/10 Good

Verified traveller

Stayed 1 night in Nov 2019
Response from Ulysses JEFFREY – General Manager on 28 Nov 2019
Dear Sir or Mom Thank you for taking your time to giving us rate 4 out of 5 for your experience at our Hotel. I am so Happy to heard that our service and our product was exceeding with your expectation. It always pleasure to receive positive feedback, and for sure I will share this to my team. This kind of feedback that encourage our team to strive for creating great stay experience for our guest. We always waiting to welcome you at Ibis Budget Bali Seminyak in near future. Sincerely

6/10 Okay

ROBBIE

Disliked: Cleanliness
was not happy with the linen need new sheets and fridges in the rooms /central to what we needed restaurants / shopping walking distance to the beach
Stayed 2 nights in Nov 2019
Response from Ulysses JEFFREY on 16 Dec 2019
Dear ROBBIE Thank you for taking your time to give a feedback for your experience at our Hotel. I am happy to hear that our location were meet your expectation. However it’s make me sad to hear that your felt not comfortable with the towel and linen in the room. Kindly be informed that we are on process to replace the old towel and linen with the new one in order for us to be able to serve our guest better. It have been our priority to rectify this issue immediately. And related for feedback regarding the fridge in the room, it is available in next room categories. We have Classic room that offer a better experience, with balconies, refrigerator, coffee and tea makers, full amenities, and more spacious rooms than our standard rooms. This room is available with additional affordable price also. Perhaps you can book this room on your next visit We regret to hear for the shortcomings, I do hope you give us the opportunity to welcome you again at our hotel in order for us to be able to show you the improvement we make. We always waiting to welcome you at Ibis Budget Bali Seminyak in near future. Sincerely, Ulysses JEFFREY – General Manager

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is so friendly. I really enjoyed my stay.
Stayed 1 night in Oct 2019
Response from Ulysses JEFFREY – General Manager on 2 Nov 2019
Dear Madam/Sir, Thank you for taking your time to giving us rate 4 out of 5 for your experience at our Hotel. I am so Happy to heard that you enjoyed your stay with our excellent service from our staff . It always pleasure to receive positive feedback, and for sure I will share this to my team. This kind of feedback that encourage our team to strive for creating great stay experience for our guest. We always waiting to welcome you at Ibis Budget Bali Seminyak in near future Sincerely

8/10 Good

Verified traveller

Stayed 3 nights in Oct 2019
Response from Ulysses JEFFREY – General Manager on 2 Nov 2019
Thank you for taking your time to giving us rate 4 out of 5 for your experience at our Hotel. I am so Happy to heard that our product and our service was exceeding with your expectation. It always pleasure to receive positive feedback, and for sure I will share this to my team. This kind of feedback that encourage our team to strive for creating great stay experience for our guest. We always waiting to welcome you at Ibis Budget Bali Seminyak in near future. Sincerely

4/10 Poor

Sherilyn

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from GM on 15 Dec 2019
Dear Sherilyn, Thank you for taking your time to giving us feedback for your experienced stay at our Hotel. I am so happy to hear from you that your experience stay was meet with your expectation. It always pleasure to receive positive feedback. We look forward to welcome you back to Ibis Budget Bali Seminyak in near future. Best Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location, convenient
Eager to please employees, excellent location, clean rooms, simple but tasty breakfast
Stayed 2 nights in Oct 2019
Response from Ulysses JEFFREY on 2 Nov 2019
Dear Sir/Madam Thank you for taking your time to giving us rate 8 out of 10 for your experience at our Hotel. I am so Happy to heard that our room’s cleanliness, our breakfast, our location and especially our service from our staff was exceeding with your expectation. It always pleasure to receive positive feedback, and for sure I will share this to my team. This kind of feedback that encourage our team to strive for creating great stay experience for our guest. We always waiting to welcome you at Ibis Budget Bali Seminyak in near future. Sincerely

10/10 Excellent

Samantha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Ulysses JEFFREY on 1 Nov 2019
Dear Samantha Thank you for taking your time to feedback for your experience at our Hotel. I am so happy to heard that our product and our service were meet your expectation . It always pleasure to receive positive feedback, and for sure I will share this to my team. This kind of feedback that encourage our team to strive for creating great stay experience for our guest. We always waiting to welcome you at Ibis Budget Bali Seminyak in near future. Sincerely, Ulysses JEFFREY – General Manager

10/10 Excellent

Saeful Sayyid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2019
Response from GM on 1 Oct 2019
Dear Saeful, We very much appreciate your comments regarding your stay at the ibis budget Bali Seminyak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Cassandra

Liked: Staff & service, property conditions & facilities, room comfort
Good budget hotel close to everything
I think you get what you pay for here. The breakfast was ok. There were little ants in the room we stayed in on the beds and in the bathroom. The staff were helpful and offered to move us to a different room so that was good. It was noisy with the live pub music close by but earplugs are handy, I didn't mind because I wanted to be close to everything
Stayed 4 nights in Aug 2019
Response from GM on 17 Sept 2019
Dear Cassandra, Thank you for taking the time to tell us about your experience at the Ibis Budget Bali Seminyak. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget Bali Seminyak, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from GM on 16 Sept 2019
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Ibis Budget Bali Seminyak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from GM on 24 Aug 2019
Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis budget Bali Seminyak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 14 nights in Jul 2019
Response from GM on 24 Aug 2019
Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis budget Bali Seminyak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

6/10 Okay

Ryan

Disliked: Room comfort
Room was very small couldn't open a window the aircon barely worked so was always hot
Stayed 2 nights in Aug 2019
Response from GM on 24 Aug 2019
Dear Ryan, Thank you for taking the time to tell us about your experience at the ibis budget Bali Seminyak. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The location was fantastic. Restaurants, bars and the beach were all only a short walk away
Stayed 2 nights in Aug 2019
Response from GM on 13 Aug 2019
Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis budget Bali Seminyak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from GM on 5 Aug 2019
Dear Aaron, We very much appreciate your comments regarding your stay at the ibis budget Bali Seminyak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeffrey Ulysses General Manager

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The only thing that good in this hotel is the location!!!!! Nothing else. Room was really dirty even the head board has a hand print from the previous guest. Towels really old looks like it was use to clean the floor. The only amenities was the bottled water NOTHING ElSE!!! I asked for the soap and the Staff came to my room to put all in one liquid soap in the dispenser. Electrical problem in my room lights are been on and off like 10X. Never waste your $20 here!
Stayed 2 nights in Jul 2019
Response from GM on 5 Aug 2019
Dear Frank, Thank you for taking the time to tell us about your experience at the Ibis Budget Bali Seminyak. I am sorry to hear that your breakfast experience did not meet your expectations; Please allow me to express my sincerest apologies. I had addressed this issue to our team and for sure improvement action will be taking in action immediately. At Ibis Budget Bali Seminyak, we strive to provide a superior service experience for every customer. therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and I do hope that you will give us the opportunity to welcome you back again in the near future. Sincerely, Jeffrey Ulysses General Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
I booked flr a friend , totally satisfied on the property
Stayed 1 night in Jul 2019
Response from GM on 23 July 2019
Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis budget Bali Seminyak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeffrey Ulysses General Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Hotels.com telephone service very unsatisfactory
Hotels.com terrible telephone service. I wanted to cancel one night out of a two night booking and the operator cancelled both and rebooked one day at a higher rate which meant the price for one night was almost at the same price for two nights. So I lost out twice. I am trying to speak to the hotel Ibis in Seminyak Bali to help but not very happy at all.
Stayed 1 night in Jun 2019

10/10 Excellent

Yoann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best budget hotel in Bali
Great hotel, good location. Nice pool. The only problem is the sound of the nearby clubs at night... soundproofing could be improved a little bit, but not a big problem.
Stayed 6 nights in Jun 2019
Response from GM on 22 June 2019
Dear Yoann, We very much appreciate your comments regarding your stay at the ibis budget Bali Seminyak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Indra Gunawan General Manager

6/10 Okay

Verified traveller

Disliked: Staff & service
Okay :/
We got there at 6pm. We had 2 rooms booked and they intially gave us 1 rooms as the other one wasn’t ready untill 9pm. They had to change the first room again too and the washroom was broken. The hotel's location is great but cleanliness and service not so good. Breakfast buffet wasn't too good as well.
Stayed 4 nights in Jun 2019
Response from GM on 9 June 2019
Dear Valued Guest, Thank you for taking the time to tell us about your experience at the ibis budget Bali Seminyak. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Indra Gunawan General Manager

2/10 Terrible

SvR, Chengdu, China

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dieser hotel ist kein 3 star hotel sondern ohne Star würde ich sagen! Sehr schlecht und schmutzig vor allem in die bathroom alles drinnen wie noch nie geputzt und verdreckt!! Service staff vergiss es!
Stayed 1 night in Jun 2019
Response from gm on 4 June 2019
Sehr geehrter Gast, Vielen Dank, dass Sie sich die Zeit genommen haben, uns von Ihren Erfahrungen im ibis budget Bali Seminyak zu berichten. Es tut mir leid, dass Ihre Erfahrung nicht Ihren Erwartungen entsprach. Bitte erlauben Sie mir, mich aufrichtig zu entschuldigen. Bei Ibis Budget bemühen wir uns, jedem Kunden ein erstklassiges Serviceerlebnis zu bieten. Daher ist uns Ihr Feedback sehr wichtig. Bitte seien Sie versichert, dass wir die geeigneten Maßnahmen ergreifen, um das Problem zu beheben und ein zukünftiges Auftreten zu verhindern. Wir freuen uns, dass Sie uns Ihre Bedenken mitteilen, und hoffen, dass Sie uns in naher Zukunft die Gelegenheit geben, Ihnen besser zu dienen. Mit freundlichen Grüßen, Indra GUNAWAN Generaldirektor

6/10 Okay

Robert

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
good location, needs deep cleaning, smell of dump in the room. towels not white but grey.
Stayed 4 nights in May 2019
Response from GM on 29 May 2019
Dear MR. Robert, Thank you for taking the time to tell us about your experience at the ibis budget Bali Seminyak. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Indra GUNAWAN General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice low price. Great staff. Everyone is very nice. Breakfast good. If you ask for orange juice and an omelet they give it to you. Only complaint is the bed was too hard. But most beds in asia are hard compared to usa hotels. Ill say again in the future.
Stayed 14 nights in Apr 2019
Response from GM on 11 May 2019
Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis budget Bali Seminyak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Indra GUNAWAN General Manager

8/10 Good

Kev, Kuala Lumpur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basic but good for solo travelers
Stayed 6 nights in Apr 2019
Response from GM on 28 Apr 2019
Dear Mr. Kev, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Indra GUNAWAN General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect perfect...
Everything was perfect!
Stayed 3 nights in Apr 2019
Response from GM on 27 Apr 2019
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Indra GUNAWAN General Manager

6/10 Okay

Verified traveller

Stayed 1 night in Apr 2019
Response from GM on 1 May 2019
Dear Valued Guest, Thank you for taking the time to tell us about your experience at the ibis budget Bali Seminyak. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Indra GUNAWAN General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Great little simple hotel. Lots of options for breakfast. Cool street with lots of bars and restaurants. Easy walk to the beach. Free water bottles in the room. Comfy firm bed.
Stayed 4 nights in Mar 2019
Response from GM on 8 Apr 2019
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Indra GUNAWAN General Manager

10/10 Excellent

JOSE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and comfy place
This place is on a great location, very close to the beach, shops, restaurants and bars, such a good price! 2 things.... I booked an airport pick from with the hotel and the driver never showed, after an hour I decided to walk to the taxi tank and book one. Breakfast; didn’t expect much to be honest cuz the rates are very cheap but having a “buffet “ cooked chicken as the only main meal for breakfast has t be mentioned, even if they added something simple like scrambled eggs would have made a big difference. Saying this, there are many delicious breakfast options near by so this this wasn’t a big deal to me, mentioning it for the feedback.
Stayed 4 nights in Mar 2019
Response from GM on 24 Mar 2019
Dear Mr. Jose, Thank you for taking the time to tell us about your experience at the ibis budget Bali Seminyak. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Indra GUNAWAN General Manager

8/10 Good

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quality price balance
Very good location. The only inconvenience is the always high number of Chinese people who are very impolite, noisy and not educated.
Stayed 1 night in Mar 2019
Response from GM on 21 Mar 2019
Dear Philippe, Thank you for taking the time to tell us about your experience at the ibis budget Bali Seminyak. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Indra GUNAWAN General Manager

6/10 Okay

yves

Liked: Cleanliness, room comfort
air cond very bad n noisy at nigth with music band around
Stayed 1 night in Mar 2019
Response from GM on 12 Mar 2019
Dear Yves, Thank you for taking the time to tell us about your experience at the ibis budget Bali Seminyak. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Indra Gunawan General Manager

8/10 Good

Michael John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from GM on 9 Mar 2019
Dear Michael John, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Indra Gunawan General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value4money. Encompassing attitude towards LGBT.
Good enough and a bit more.
Stayed 2 nights in Feb 2019
Response from GM on 24 Feb 2019
Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis Budget Bali Seminyak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Indra Gunawan General Manager

2/10 Terrible

Christopher, Australia

Balcony room view of power pole. 2 double beds pushed together. I tried to reserve only and hotel day I must pay befor booking showed so I cannot cancel. I prefer refund or must tell experience on social media
Stayed 1 night in Feb 2019
Response from GM on 24 Feb 2019
Dear Christopher, Thank you for taking the time to tell us about your experience at the ibis Budget Bali Seminyak. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Indra Gunawan General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great budget hotel for the price. Close to great restaurants, shops, and the beach. Shower needs attention to provide more comfort.
Stayed 2 nights in Feb 2019
Response from Indra Gunawan on 7 Feb 2019
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Indra Gunawan General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is centrally located. Staff helpful, when I had a small problem with breakfast, Manager sorted it out promptly.
Stayed 3 nights in Jan 2019
Response from gm on 6 Feb 2019
Dear Valued Guest, Thank you for taking the time to tell us about your experience at the ibis Budget Bali Seminyak. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Indra GUNAWAN General Manager

8/10 Good

Benedick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2019
Response from GM on 6 Feb 2019
Dear Benedic, Thank you for taking the time to tell us about your experience at the ibis Budget Bali Seminyak. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Indra GUNAWAN General Manager

6/10 Okay

William

Liked: Staff & service
Fridge
Room is a bit on the small side, u have to live out of suit case as very little place to put your clothes. Really disappointed that there was no fridge in the room. Will not book a room again with out checking that they have fridge in it.
Stayed 15 nights in Jan 2019
Response from GM on 6 Feb 2019
Dear William, Thank you for taking the time to tell us about your experience at the ibis Budget Bali Seminyak. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Indra Gunawan General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and very close to all the good shops and restaurants.the Colosseum restaurant is very highly recommended as its part of ibis budget.
Stayed 19 nights in Dec 2018
Response from GM on 7 Jan 2019
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Indra GUNAWAN General Manager