Fridge, microwave, stovetop, dishwasher

Reviews of Sonesta Simply Suites Seattle Renton

2.5 out of 5
Sonesta Simply Suites Seattle Renton
300 SW 19th St, Renton, WA

Reviews

8.2

Very good

Rating 10 - Excellent. 425 out of 954 reviews" "
Rating 8 - Good. 306 out of 954 reviews" "
Rating 6 - Okay. 120 out of 954 reviews" "
Rating 4 - Poor. 56 out of 954 reviews" "
Rating 2 - Terrible. 47 out of 954 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Jamila

Liked: Cleanliness
When you put the address into GPS it takes you the Neighboring parking lot. The entrance to the front of the hotel is actually on SW 19th.
Stayed 5 nights in Mar 2024
Response from Gabby on 26 Mar 2024
Thank you Jamila for letting us know about the map situation! That would be confusing while trying to get here. We are sorry for the confusion in mapping but we hope you enjoyed your stay when you arrived ! Have a great day!

8/10 Good

Rogelio

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Good place to stay just upset there was no ac it was broken in our room
Stayed 1 night in Mar 2024
Response from Gabby on 26 Mar 2024
Thank you Rogelio, We hope that during your stay the AC was fixed or was resolved in anyway to make your stay better. We do hope to see you again in the future !

8/10 Good

Nada

Travelled with family, Travelled with group
Disliked: Cleanliness, property conditions & facilities
I found our suite nice and spacious. The room was dirty and needed a really good clean.
Stayed 2 nights in Mar 2024
Response from Gabby on 26 Mar 2024
Thank you Nada, we are glad you liked the space in our rooms! And we are sorry to hear that your room wasn't as expected in cleanliness, we do hope that this was resolved during your stay. We hope to see you again!

6/10 Okay

Esterlyn, Stockton

Liked: Staff & service
It was nice to have a full kitchen. The room itself was pretty nice. But I hated the fact that there’s $10 charge per night for parking.
Stayed 7 nights in Mar 2024
Response from Gabby on 21 Mar 2024
Thank you Esterlyn, We are glad you enjoyed your room! Parking is listed on all our websites, and unfortunately added for every guest that is parking on property. We hope to see you again soon in the future!

2/10 Terrible

Gary

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Gabby on 20 Mar 2024
Thank you Gary for taking the time to wright a review regarding your stay. We are sorry to hear you had a bad experience here at Sonesta Simply suite. We hope everything was resolved while you were staying with us and we do hope to see you again soon to reverse your bad experience to a good one.Best regards, Gabby

6/10 Okay

Kara

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
Not enough seating in hotel room. 1 person only could sit on tiny “couch” and bedroom had no tv. Had to sit at dining table to relax. If you cook in your room stove is so old it caused fire alarm to go off boiling water. Just not worth the price we paid for room. Sketchy area and police activity was high.
Stayed 3 nights in Mar 2024
Response from Gabby on 16 Mar 2024
Thank you Kara for taking the time to leave a review about your experience. We deeply regret we could not exceed to your standards, I hope everything was resolved while you were staying with us. We do hope to see you again soon, to reverse this unpleasant stay to a better one!Best regards

2/10 Terrible

Frank and Alicia, Auburn

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Gabby on 4 Mar 2024
Thank you Frank and Alicia for leaving a honest review, we are sorry we weren't able to meet your expectations, I would love to hear what went wrong during your stay so that way we could improve. Have a wonderful day! and we do hope to see you again soon.

6/10 Okay

Theresa

Travelled with family
Property dated, parking lot very dark and front desk person was hard to understand
Stayed 1 night in Mar 2024
Response from gabby on 3 Mar 2024
Thank you Theresa for taking the time to give us your honest feedback, we are sorry we couldn't meet your standards during your stay, and want to let you know that we are very diverse in our work environment, we are sorry that it was difficult for you at check in. Overall we do hope that you enjoyed your stay and we hope to see you in the near future!

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything looked great
Stayed 1 night in Feb 2024
Response from Gabby on 29 Feb 2024
Thank you Benjamin ! we appreciate your feedback we look forward to seeing you soon!

10/10 Excellent

Simegn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Gabby on 25 Feb 2024
Thank you Simegn! We hope to see you again soon!

10/10 Excellent

Bill, East Wenatchee

Liked: Cleanliness, staff & service, property conditions & facilities
Great property recommend to anyone who wants to stay here
Stayed 2 nights in Feb 2024
Response from Gabby on 22 Feb 2024
Thank you Bill for leaving a great review!! we are glad you liked your stay !! We hope to see you again soon :)

10/10 Excellent

Rauf

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Gabby on 21 Feb 2024
thank you Rauf for leaving a great review! we hope you enjoyed every minute of your stay, see you again soon!

6/10 Okay

N

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Accommodations were as advertised with the exception of the pullout bed (in the couch) which was in very poor condition missing springs and such, not providing a good rest. Otherwise everything else was maintained well. Staff was very polite and helpful.
Stayed 2 nights in Feb 2024
Response from gabby on 21 Feb 2024
Thank you N for providing feedback for us to learn more about bettering your stay. we hope to see you again!

6/10 Okay

Hal, Colville

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Feb 2024
Response from Gabby Z on 5 Feb 2024
Thank you for taking the time to put a nice review, we are sorry that we didn't meet the higher standards during your stay I hope you can take the time and chat with us and what we can do better next time!Thank you again and have a wonderful day!

6/10 Okay

Sarah

Disliked: Property conditions & facilities
While this was a cheap airport hotel option, it was quite far from the airport (~15 min drive) and is pretty run down. Rooms were clean but basic, common areas felt a bit dingy. Airport shuttle took nearly 40 minutes to arrive after arranging for pickup, which was frustrating. Staff was hard to get ahold of over the phone and one employee was quite unkind (another employee, Diane, was nice). Wouldn't stay here again, but at least it was a cheap last minute option.
Stayed 1 night in Jan 2024
Response from Tara on 16 Jan 2024
Thank you Sarah for taking the time to write a review. We appreciate your feedback and will make sure that we address the issues that you experienced. Unfortunately the delay in shuttles was in large part due to traffic conditions and we were running back to back shuttles with the flight delays and cancellations. We hope that we can welcome you back soon.

4/10 Poor

SHERRI

Liked: Cleanliness, staff & service, property conditions & facilities
Took several calls to hotel before phone was answered. The wait time for the shuttle was over 30 mins.
Stayed 1 night in Jan 2024
Response from Tara on 16 Jan 2024
Thank you Sherri for taking the time to write a review. We are sorry to hear that you had to wait for the shuttle. Pick up times from the airport do depend heavily on the current traffic conditions and how fast we can make it to the hotel and back. We hope that you give us another opportunity.

8/10 Good

Karch

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Tara on 9 Jan 2024
Thank you Karch. We are glad to see you enjoyed your overall stay. We are interested in your feedback and would be happy to hear what you feel could have made a great stay.

8/10 Good

Lernie

Liked: Cleanliness, staff & service, property conditions & facilities
Why they charge for parking while it’s not even covered parking also why breakfast not included I bought one not great kitchen stuff so cheap they all have burn marks It’s ok rate for me
Response from Gabby on 14 Feb 2024
Thank you Lernie for taking the time to wright a review, we are sorry to hear that you didn't like some of the amenity's add on's, to break it down, Simply suites does not have breakfast in the hotel but our sister property Select does, so because of the difference in hotels it is 9.99 per person, if you were to stay at select it is a 17.99 resort fee which includes the breakfast. As goes for the parking it is listed on all our websites, for 10 per night. We are sorry that your stay wasn't 100% but we hope we can make it right the next time!Thank you and have a wonderful day

10/10 Excellent

Lora

Stayed 3 nights in Oct 2023
Response from Tara on 27 Jan 2024
Thank you Lora for the great score. I happy to see you enjoyed your stay. We look forward to seeing you at Sonesta Simply Suites again.

10/10 Excellent

Masitsa

Stayed 1 night in Dec 2023
Response from Tara on 3 Jan 2024
Thank you Masitsa for the great review we are so happy to see you enjoyed your stay. We look forward to welcoming you back.

6/10 Okay

songyi

Travelled with family
Liked: Staff & service, amenities
Stayed 2 nights in Dec 2023
Response from Tara on 18 Dec 2023
Thank you Songyi for taking the time to leave a score. I am sorry to see your stay did not fully meet your expectations. I would be interested to learn more about your stay so we may improve moving forward. We hope to welcome you back again.

10/10 Excellent

Jorge

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Tara on 18 Dec 2023
Thank you Jorge for the great score. We are glad to see you had a great stay. We look forward to seeing you again.

10/10 Excellent

Dario

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Tara on 8 Dec 2023
Thank you Dario for taking the time to leave us a great score. We are delighted to learn that you had a wonderful stay.

4/10 Poor

silvia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The lady we checked in with when we arrived needs to work on her customer service. Got no greeting, didn’t direct us to where our room was. We had to go to wrong building until we came down and had to ask. Room was not that clean, kitchen sink kept getting clog. Sofa bed mattress was not comfortable. Bathroom sink looked disgusting
Stayed 1 night in Nov 2023
Response from Erika Sheetz Supervisor on 29 Nov 2023
Thank you for taking the time to write a review. I very much apologize for the stay you experienced. I totally understand the frustrations and if you can reach out to us we would be happy to try and make it right when you choose to stay with us again. As for the room, I will be letting housekeeping know of the issues so we can make sure this doesn't happen again. Again, I want to apologize for the inconveniences you faced when staying with us. We hope you choose to stay with us in the near future.

2/10 Terrible

Kimberly

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The rooms were really nice, however my experience with the staff overshadowed my ability to appreciate the property. I booked the property thru Orbitz. In the interim I received an email offering me an upgrade for around $28. I chose to upgrade my room and charged the upgrade to my credit card. When I arrived, the young lady at the desk proceeded to check me in. I showed her my reservation and verified with her THREE times the amount she was to take out from the card. She agreed, but when I got to the room, my bank had texted me that they had taken more than double the amount. I called back to the front desk to inform them of their error and the young lady said she would talk to her manager and get back to me, she never did. So in the morning, I go to the front desk to get it straightened out and the young man there was EXTREMELY rude and condescending. He yelled at me and wouldn’t even LOOK at my evidence or listen to me. I video taped him so that I would have evidence. I am SHOCKED that they would have someone with such disdain even work with the public. When he found out I was videotaping him his WHOLE demeanor changed and he tried to backtrack. The customer service told me that the hotel fraudulently charged an additional $58 per night without my consent. My job requires me to travel to a a different city every weekend and I have stayed in different properties all over the WORLD! I have never been treated with so much disrespect and contempt
Stayed 2 nights in Nov 2023
Response from Deborah on 27 Nov 2023
Thank you for taking your time letting us know your experience, we are sorry to hear that you had all these difficulties, we are making sure that this matter is addressed.

10/10 Excellent

Tae Hwan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was a good stay for 3days.
Stayed 3 nights in Nov 2023
Response from Erika Sheetz Supervisor on 29 Nov 2023
Thank you for taking the time to write a review. We are beyond pleased to hear you enjoyed your stay. We hope you choose to stay with us in the near future.

10/10 Excellent

Takeshia

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 1 night in Nov 2023
Response from Erika Sheetz Supervisor on 22 Nov 2023
Thank you for taking the time to write a review. We appreciate that you found the hotel to be beautiful we cant wait to welcome you back to the hotel in the near future.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, clean and great value.
Stayed 3 nights in Nov 2023
Response from Erika Sheetz Supervisor on 16 Nov 2023
Thank you for taking the time to write a review. We are pleased you found your stay to be quiet and at great value. Our housekeepers say thank you for noticing the cleanliness of the hotel. Thank you for such a wonderful day.

10/10 Excellent

John

Stayed 1 night in Nov 2023
Response from Tara on 8 Dec 2023
Thank you John for the great review. We are so glad you had a great stay.

10/10 Excellent

Eric, Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed here for business and it was just what I wanted. It is kind of out of the way, so I wouldn't probably choose this hotel for a vacation, but it was well located for my meetings.
Stayed 6 nights in Nov 2023
Response from Erika Front Desk Supervisor on 14 Nov 2023
Thank you for taking the time to write a review! Its always a pleasure to see comments about the hotel in such a positive manner. I'm pleased you enjoyed your stay and we cant wait to welcome you back to the hotel in the near future.

10/10 Excellent

Valeria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay in Washington. Thank you!
Stayed 3 nights in Nov 2023
Response from Tara on 14 Nov 2023
Thank you Valeria for the wonderful review. I am so happy that you had an amazing stay while in Washington. We look forward to welcoming you back if you are in the area.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value, Just Request an Even Number Room
Although I requested a quiet room, I ended up on the noisy side of the hotel. This is evidently all rooms ending in odd numbers. Between highway noise and the bed, I think I’ve gotten better sleep camping. I went downstairs the next morning and asked to be moved to the top floor on the quiet side, if possible. The staff was great at accommodating my request. The new room and bed were far more comfortable. This definitely made up for night one.
Stayed 2 nights in Nov 2023
Response from Tara on 9 Nov 2023
Thank you for choosing Sonesta Simply Suites and leaving a great review. I am sorry to hear that you had noise issues on night one. I am glad that the staff was able to correct it quickly and the stay only got better. We look forward to seeing you again soon.

10/10 Excellent

pedro

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everuthing about my stay with Sonesta was great, the staff at check in and check out. Ease of access to parking, also the amenities were great.
Stayed 3 nights in Nov 2023
Response from Erika Sheetz Supervisor on 6 Nov 2023
Thank you for taking the time to write a review about Sonesta simply suites. We are pleased you enjoyed your check in process, and the amenities that came with your stay. We hope we can welcome you back to the hotel in the near future.

10/10 Excellent

Milton

Stayed 3 nights in Oct 2023
Response from Erika Sheetz Supervisor on 22 Nov 2023
Thank you for taking the time to write a review. We cant wait to welcome you back to the hotel in the near future.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
I liked how quiet it was there, plus everything was clean.
Stayed 3 nights in Oct 2023
Response from Erika Sheetz Supervisor on 31 Oct 2023
Thank you for taking the time to write a review. We appreciate all the feedback our guests provide. It truly helps us improve in the hospitality industry. We are pleased you enjoyed your stay and we cant wait to welcome you back in the near future.

8/10 Good

BILLIE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Erika Sheetz Supervisor on 31 Oct 2023
Thank you for taking the time to write a review. We appreciate all the feedback our guests provide. It truly helps us improve in the hospitality industry. We are pleased you enjoyed your stay and we cant wait to welcome you back in the near future.

6/10 Okay

KimHong

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Erika Sheetz Supervisor on 28 Oct 2023
Thank you for taking the time to write a review. I'm pleased to hear you enjoyed our hotel.We cant wait to welcome you back to the hotel in the near future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Still a great option near Seattle
I stayed here a few years ago for work and came back to the area to see family. I chose this locale because I'm familiar with it and it's still a great value in a safe location. The only difference between then and now is that they charge for parking. I'd consider returning
Stayed 3 nights in Oct 2023
Response from Erika Sheetz Supervisor on 28 Oct 2023
Thank you for taking the time to write a review. I'm pleased to hear you are comfortable with our hotel and the location. I do apologize for the new charge with parking, this has been new to us as well, I hope you will choose us again. Hopefully very soon :) We cant wait to welcome you back to the hotel in the near future.

8/10 Good

Michael

Travelled with group
Liked: Staff & service, room comfort
overall convenient
the hotel is showing signa of age. also peiple not following the no smoking signs. the room had a mold smell which is in dicative of Seattlw. it went away after turning off the heat and airing out the room, by opening up the windows
Stayed 3 nights in Oct 2023
Response from Deborah Lezcano on 24 Oct 2023
We appreciate your feedback, sorry to hear that you went thru this problems, we are trying to fix all this problems. we hope to see you in the future.

10/10 Excellent

Salvaor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Erika Sheetz Supervisor on 31 Oct 2023
Thank you for taking the time to write a review. We appreciate all the feedback our guests provide. It truly helps us improve in the hospitality industry. We are pleased you enjoyed your stay and we cant wait to welcome you back in the near future.

8/10 Good

John

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Erika Sheetz Supervisor on 19 Oct 2023
Thank you for taking the time to write a review. I really do appreciate it. Im glad you enjoyed your stay, and we hope we can welcome you back in the near future.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay with a small yet full kitchen
Stayed 2 nights in Oct 2023
Response from Erika Sheetz Supervisor on 19 Oct 2023
Thank you for taking the time to write a review. I really do appreciate it. Im glad you enjoyed your stay, and we hope we can welcome you back in the near future.

6/10 Okay

MIke

Travelled with family
Not what expected from the pictures
Stayed 2 nights in Oct 2023
Response from Erika Sheetz Supervisor on 19 Oct 2023
Thank you for taking the time to write a review. I really do appreciate it. I hope you enjoyed the comfort of our suites. We are going to be in the process of renovations soon and we hope we can welcome you back in the near future.

10/10 Excellent

margaret

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Like staff but dirty around the front area of reception area outside.
Stayed 5 nights in Oct 2023
Response from Erika Sheetz Supervisor on 27 Oct 2023
Thank you for taking the time to write a review. I'm pleased to hear you enjoyed our staff. I do apologize for the reception area outside of the hotel, we are working on getting a remodel going. Hopefully very soon :) We cant wait to welcome you back to the hotel in the near future.

4/10 Poor

Shannon

Stayed 1 night in Oct 2023
Response from Erika Sheetz Supervisor on 6 Oct 2023
Good afternoon Shannon. I want to thank you for taking the time to write a review, I noticed it was not a very high score. Id like to know more about your stay, and how we could have made it better for you. I can be reached at the front desk. If possible we can email back and forth as well or speak over the phone. Id appreciate the feedback and how my team could have done better. Working as a new supervisor at this hotel, I'm trying my hardest to make sure we are working as a team and making everyone feel comfortable and welcomed when they walk through our door for their stay. Great hospitality is my main focus. Please reach out to me. Id enjoy hearing from you and would like to make it right by your stay.

8/10 Good

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
The hotel was clean, well kept generally and comfortable.
Stayed 2 nights in Oct 2023
Response from Erika Sheetz Supervisor on 6 Oct 2023
Thank you so much for your feedback we appreciate it. I'm beyond happy to hear you enjoyed your stay! Have a wonderful day, and we cant wait to welcome you back in the near future.

8/10 Good

Cong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Erika Sheetz Supervisor on 5 Oct 2023
Thank you for choosing to stay with us, it was a a pleasure having you here at Sonesta simply suites. I hope you have a wonderful rest of your night. We cant wait to have you back in the near future.

10/10 Excellent

Paula, Richland

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Out of the way location. Easy to get back on freeway.
Stayed 1 night in Sep 2023
Response from Erika Sheetz Supervisor on 1 Oct 2023
Thank you for taking the time to write a review. We greatly appreciate the feedback. It seems you had a wonderful stay and we are glad. We hope to welcome you back to the hotel in the near future.

4/10 Poor

Ruben G

Business traveller
Disliked: Cleanliness, staff & service
Olor a mascota
Tuve una mala experiencia!! Nos es la primera vez que me hospedo en esta línea de hoteles y me gustan por la comodidad de tener 2 habitaciones en una sola pero en esta ocasión el hospedaje no fue bueno .. Al entrar a la habitación tenía un olor fuerte a mascota, en específico a perro y eso fue molesto.. A la mañana siguiente desde temprano la del servicio nos tocó la puerta muy insistente pero muy insistente y además fue en 2 ocasiones !! Fue desagradable por que después de un día pesado quiere uno descansar y si todavía nos es la hora de salida cuál es el punto de molestar al cliente !! Eso nunca me había pasado !
Stayed 1 night in Sep 2023
Response from Erika Sheetz Supervisor on 1 Oct 2023
I am using a translator, so I hope this comes out properly. Gracias por tomarse el tiempo de escribir una respuesta a nuestra encuesta. Quiero tomarme el tiempo para disculparme por los inconvenientes que le ocasionamos a su estadía. Lamento muchísimo el olor que había en tu habitación. Nos esforzamos por mantener a los perros en el primer piso, pero si no hay disponibilidad, tenemos que colocarlos en otro lugar. En cuanto a que alguien toque la puerta en 2 ocasiones diferentes, hablaré con el gerente y el supervisor de limpieza sobre este tema. Espero que podamos compensarlo en un futuro próximo.

8/10 Good

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was quick and easy. It would have been nice for information on restaurant access for those who shuttled in. We didn't feel like going out to eat and there wasn't many options for eating. We didn't want to join an app to order. Nice quiet area.
Stayed 1 night in Sep 2023
Response from Erika Sheetz Supervisor on 1 Oct 2023
Thank you for taking the time to write a review. We greatly appreciate the feedback. It seems you had a wonderful stay and we are glad. We hope to welcome you back to the hotel in the near future.