32-inch LCD TV with cable channels, TV, DVD player

Reviews of Quest Scarborough

4.5 out of 5
Quest Scarborough
4 Brighton Road, Scarborough, WA

Reviews

8.4

Very good

Rating 10 - Excellent. 124 out of 281 reviews" "
Rating 8 - Good. 99 out of 281 reviews" "
Rating 6 - Okay. 34 out of 281 reviews" "
Rating 4 - Poor. 14 out of 281 reviews" "
Rating 2 - Terrible. 10 out of 281 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Zhara

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room smelt strongly of damp and sewage. We were given a disabled room in the next building, not the main one. There was a big hole in the fly wire which let in a cockroach at night. We had the door open because the Aircon smelt.
Stayed 2 nights in Feb 2024
Response from Front Office Supervisor on 7 Mar 2024
Dear Zhara,Thank you for taking the time to review your recent stay.We are sorry to hear that the apartment had a smell. We were not aware of this issue. Housekeeping has been to the apartment since your departure and are unable to locate this smell. We will be sure to check on this regularly. Thank you for bringing this to our attention.We look forward to seeing you again.Regards,Quest Scarborough

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from FOS on 14 Feb 2024
Dear David,Thank you for reviewing your recent stay.We are pleased to hear that you enjoyed your time here.We look forward to seeing you again.Regards,TraceyQuest Scarborough

8/10 Good

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Ideal for my husband competing in a surf ski race ending on the beach. Walk to beach was a stone throw away. Staff were very accommodating. I had a bad back and dropped the bags off early as I was checking in later while my husband was racing. When I checked in they sent my bags directly to my room so I could just go straight to the beach for the finish. There is a small balcony .. however, dead plants in the planters made it a little shabby, might have been better not to have anything there ... The main reason I didn't give full score was, I gather due to making the place compact, as it had a full kitchen, but a lot of things were stored quite high, including the microwave. Microwave wasn't working properly, the timing did not show. As there was no stool, was unable to reach items in higher shelves. However, we even had a washing machine and drier in the bathroom in a corner. Another suggestion would be to have a light there so you can see the settings (sorry eye sight not the best, but it was a darkcorner) We had a fire alarm - late enough to be in pyjamas but not totally retired. Was not a drill. No one knew what to do. People from other rooms came downstairs, and hovered around the entrance, which, if a serious fire was happening, it would be dangerous. Some people went back up, but we had no official word so we hung around a bit more before realizing we could return So minor niggles, but overall, it was a great stay and we had a lot of amenities.
Stayed 3 nights in Nov 2023
Response from Quest Scarborough on 5 Feb 2024
Dear Maria,Thank you for taking the time to review your stay.We are pleased to hear that you enjoyed your stay despite some small issues and a disturbance.We look forward to seeing you again.Regards,TraceyFront Office SupervisorQuest Scarborough

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Front Office Supervisor on 1 Feb 2024
Dear Bruce,Thank you for the 5 star review.We look forward to seeing you again.Regards,Quest Scarborough

10/10 Excellent

Maria, Esperance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Reception on 2 Feb 2024
Hi Richard, Thank you for your review, we are glad to hear that you enjoyed your stay with us and welcome you back at any time!Thanks, Quest Scarborough

10/10 Excellent

Ziedonis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Office Supervisor on 15 Dec 2023
Dear Ziedonis,Thank you for the 10/10 review!We are so pleased you enjoyed your stay.We look forward to welcoming you again in the future.Regards,Quest Scarborough

10/10 Excellent

Bruce

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Reception on 2 Feb 2024
Hi Bruce, Thank you for the great review, we are glad to hear that you enjoyed your stay with us, you are more than welcome to come back at any time!Thanks, Quest Scarborough

4/10 Poor

Letizia

Travelled with partner
Liked: Cleanliness, staff & service
Curtains need replacing - had holes and not able to sleep in - not dark enough Room was very tired and 80s vibe - bed and pillows sub standard - not comfortable - at least invest in some good pillows - no tissues - had to do own dishes - 1 x milk sachet - not a great experience for our special occasion wedding anniversary
Stayed 1 night in Nov 2023
Response from Front Office Supervisor on 29 Nov 2023
Dear Letizia,Thank you for taking the time to complete a review of your recent stay.We are so sorry to hear that your room was not up to the standard of your expectations. Please accept our sincerest apologises.We wish to extend you an offer to stay again with us in the future. Please contact our friendly reception staff to dicuss.Regards,Quest Scarborough

10/10 Excellent

Leslie

Loved the pool!
Stayed 4 nights in Nov 2023
Response from Front Office Supervisor on 21 Nov 2023
Dear Leslie,Thank you for the 5/5 review! We are so pleased that you enjoyed.We look forward to welcoming you again in the future.Regards,Quest Scarborough

10/10 Excellent

Cassandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice apartment in a great location
Stayed 3 nights in Nov 2023
Response from Front Office Supervisor on 21 Nov 2023
Dear Cassandra,Thank you for the 5/5 review! We are so pleased that you enjoyed.We look forward to welcoming you again in the future.Regards,Quest Scarborough

6/10 Okay

Paul

Disliked: Property conditions & facilities
The road noise from West Coast Highway made it impossible to sleep in apartment 30. You need to invest in some double glazing.
Stayed 5 nights in Nov 2023
Response from Front Office Supervisor on 21 Nov 2023
Dear Paul,Thank you for taking the time to review your recent stay.We are sorry to hear that the noise levels in the apartment caused you to have a disturbed sleep. We have double glazed all the doors and windows to help allieviate the noise from the traffic. I will make a note on your file to have you placed into a different room next time.Regards,Quest Scarborough

10/10 Excellent

Mick

Stayed 3 nights in Nov 2023
Response from Front Office Supervisor on 21 Nov 2023
Dear Mick,Thank you for the 5/5 review! We are so pleased that you enjoyed.We look forward to welcoming you again in the future.Regards,Quest Scarborough

8/10 Good

Mary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is immaculate, the checkin and checkout service excellent. Facility's very impressive for the cost/night. My annoyance was having late checkout, yet someone was knocking continuously on my door before my confirmed checkout time. I had to get out of my "relaxing bath' and open the door!!
Stayed 1 night in Nov 2023
Response from Front Office Supervisor on 14 Nov 2023
Dear Mary,Thank you for taking the time to complete a review of your recent stay. We are so pleased to hear that you had a wonderful stay with us, despite housekeeping knocking on your door before your late departure. I will be sure to make a note on your file to ensure this does not happen again.We look forward to welcoming you back in the future.Regards,Quest Scarborough

10/10 Excellent

Wayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Oct 2023
Response from Front Office Supervisor on 13 Nov 2023
Dear Wayne,Thank you for taking the time to complete a review of your recent stay. We are so pleased to hear that you enjoyed your time with us.We look forward to welcoming you back in the future.Regards,Quest Scarborough

10/10 Excellent

vicki

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very friendly staff. Our room was clean and had everything in it that we needed for our stay
Stayed 1 night in Nov 2023
Response from RJ on 12 Nov 2023
Dear Vicki,Thank you so much for the 5 starts rating and kind feedback. We are so pleased you had a great experience with us and thank you for sharing your view. We hope to see you again in the future. Best Wishes,Quest Scarborough Team

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable only disappointed in supply of tea and coffee only 2 small milk not really enough for one cup let alone two! After hours manager couldn’t have been more accommodating excellent customer service! Overall very happy!😊🙏
Stayed 1 night in Nov 2023
Response from RJ on 10 Nov 2023
Dear Mike,Thank you so much for the 5 starts rating and kind feedback. We are so pleased you had a great experience with us and thank you for sharing your view. We hope to see you again in the future. Best Wishes,Quest Scarborough Team

6/10 Okay

mathew

Business traveller
Liked: Cleanliness
Disliked: Staff & service
It was a short stay and didn't suit. The car park is great but I was across the road. Had a problem with the cable tv but no one came to assist even though they said they would. Given the choice again I wouldn't use this Quest . too expensive for what it is
Stayed 2 nights in Oct 2023
Response from Front Office Supervisor on 27 Oct 2023
Dear Mathew,Thank you for your review of your recent stay.We are sorry to hear that you did not enjoy our Studio Deluxe Apartment we free of charge upgraded you to.We do hope you will reconsider and try us again.Regards,Quest Scarborough

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Front Office Supervisor on 18 Oct 2023
Dear Elizabeth,Thank you for your 5/5 review. We are so pleased to hear that you enjoyed your stay.We look forward to seeing you again.Regards,Quest Scarborough

10/10 Excellent

Anthony

Stayed 5 nights in Oct 2023
Response from Front Office Supervisor on 18 Oct 2023
Dear Anthony,Thank you for the 10/10 review. We are so pleased to hear that you enjoyed your stay with us.We look forward to welcoming you again in the future.Regards,Quest Scarborough

10/10 Excellent

Kerry

Stayed 1 night in Oct 2023
Response from Tracey on 16 Oct 2023
Dear Kerry,Thank you for the perfect 10/10 review.We are so pleased to hear that you enjoyed your stay.We look forward to seeing you again soon.Regards,Quest Scarborough

8/10 Good

Annette

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We have just had a week at Scarborough Quest in one of the self contained units. As a whole, our stay was good, but there were a few wrinkles to begin with (Had called at least a week prior to arrival to confirm single beds were required, and had 2 more calls from quest to confirm this only to arrive to a king bed; safe had flat battery and for the particular staff member at front desk, it seemed it was an inconvenience to her) and there was an issue with housekeeping leaving our door open while we were out for day, HOWEVER other staff (esp AJ) were very friendly and helpful. Rooms were clean and tidy, resources were clean and had what we needed. I have rebooked to return next year
Stayed 7 nights in Sep 2023
Response from Front Office Supervisor on 27 Sept 2023
Dear Annette,Thank you for taking the time to review your recent stay.We are so pleased to hear that your overall stay was enjoyable, so much so you have rebooked for next year!We will take your feedback on board and strive to improve our services.Regards,Quest Scarborough

10/10 Excellent

sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, good facilities. Has everything you need for a stay over or something longer.
Stayed 1 night in Sep 2023
Response from Front Office Supervisor on 12 Sept 2023
Dear Sean,Thank you for the 5/5 review.We are so pleased to hear that you enjoyed your stay and found our property to have everything needed for a short or long stay.We look forward to welcoming you back.Regards,Quest Scarborough

10/10 Excellent

Leonie

Liked: Cleanliness, staff & service, property conditions & facilities
Reception was very friendly. Room good size and very clean. Would stay again
Stayed 1 night in Aug 2023
Response from RJ on 26 Aug 2023
Dear Leonie,Thank you so much for the 5 starts rating and kind feedback. We are so pleased you had a great experience with us and thank you for sharing your view. We hope to see you again in the future. Best Wishes,Quest Scarborough Team

10/10 Excellent

Steven, Narrabeen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, tidy and very friendly staff. Had a good stay!
Stayed 1 night in Aug 2023
Response from Tracey on 21 Aug 2023
Dear Steven,Thank you for the 5/5 review. We are so pleased to hear that your found everything clean and tidy with very friendly staff. Here at Quest Scarborough we pride ourselves on providing the very best customer service to all guests at all times.We hope to see you again soon.Regards,Quest Scarborough

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value and great value
Stayed 3 nights in Aug 2023
Response from Quest Scarborough on 5 Aug 2023
Dear Patrick,Thank you so much for the 5 starts rating. We are so pleased you had a great experience with us and thank you for sharing your view. We hope to see you again in the future. Best Wishes,Quest Scarborough Team

10/10 Excellent

Des

Liked: Cleanliness, staff & service, property conditions & facilities
Over all everything was great but the wifi wasn’t the best.
Stayed 2 nights in Jul 2023
Response from Management on 24 July 2023
Dear Des,Thank you for the 5/5 review.We are so pleased to hear that you had such an enjoyable stay.We are sorry to hear about the Wi-Fi issue. We have our IT looking into this today and will have it fixed soon.We look forward to seeing you again.Regards,Quest Scarborough

10/10 Excellent

Andrea

Stayed 1 night in Jun 2023
Response from Tracey on 20 July 2023
Dear Andrea,Thank you for reviewing your stay.We are so pleased to see a 5/5 rating.We look forward to welcoming you back in the future.Regards,Quest Scarborough

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent apartment presented very well
Stayed 4 nights in Jun 2023
Response from Supervisor on 19 June 2023
Dear Christopher,Thank you for taking the time to complete a review of your recent stay.We are so pleased to hear that you found our apartment to be very well presented.We look forward to welcoming back soon.Regards,TraceyQuest Scarborough

10/10 Excellent

Richard Joseph

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and spacious. The location was best for our holiday. Close to the beach and restaraunts.
Stayed 8 nights in May 2023
Response from Reception on 30 May 2023
Dear Richard,Thank you for your 5/5 review. We are so pleased to hear that you enjoyed our clean and spacious apartment so ideally located near restaurants and the beach.Regards,Quest Scarborough

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 3 nights in May 2023
Response from Reception on 29 May 2023
Dear Zoe,Thank you for the 5/5 review! We are so pleased to hear that you enjoyed our wonderful locations.We look forward to welcoming you back.Regards,Quest Scarborough

10/10 Excellent

Lubco

Stayed 5 nights in May 2023
Response from Supervisor on 19 June 2023
Dear Lubco,Thank you for the 5/5 review. We are so pleased you enjoyed your stay with us.We hope to see you again soon.Regards,TraceyQuest Scarborough

8/10 Good

Rochelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Supervisor on 14 May 2023
Dear Rochelle,Thank you for your 4/5 review of your recent stay with us. We are so pleased to hear that you enjoyed your stay.We look forward to your return visit.Regards,Quest Scarborough

8/10 Good

Margaret

Stayed 1 night in Apr 2023
Response from Supervisor on 8 May 2023
Dear Margaret,Thank you for taking the time to review your stay.We are so pleased to see that you enjoyed your stay.We hope to see you again one day soon.Regards,Quest Scarborough

2/10 Terrible

Michelle

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
There was not much to like about this property. We were placed in a separate building location to the amenities, & across a busy highway. The room was booked as twin share, which in most hotel language means a minimum of 2 double beds. Quest seem to think 2 single beds are suitable to this description. I immediately located more appropriate accommodation to what I expected, & did not even stay for an hour. I was not offered any compensation & am now out of pocket $1,600 including parking that was not used. Wotif should take this property off their books.
Stayed 5 nights in Apr 2023
Response from Front Office Supervisor on 14 Apr 2023
Dear Michelle,We are sorry to hear that our beautiful Deluxe apartment was not what you were looking for.The advertising for the bedding is correct as Two Single Beds however next time please call our friendly reception team who will be able to better assist with your requirements.Thank you for your review.Regards,Quest Scarborough

10/10 Excellent

Jarmila

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely check-in experience! Convenient and spacious.
Stayed 1 night in Mar 2023
Response from Supervisor on 31 Mar 2023
Dear Jarmila,Thank you for your review.We are so pleased to hear that you enjoyed your stay.We hope to welcome you back.Regards,Quest Scarborough

6/10 Okay

Emily

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It was close to many places to go out and easy access to the beautiful beach.
Stayed 2 nights in Mar 2023
Response from QS on 13 Mar 2023
Dear Emily,Thank you for your review.We are so pleased to hear that you enjoyed our location.We look forward to welcoming you again.Regards,Quest Scarborough

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Supervisor on 3 Apr 2023
Dear Jamie,Thank you for your 5/5 review. We are so pleased to hear that you enjoyed your stay.Regards,Quest Scarborough

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Rooms. Friendly staff and Excellent location. Will be back.
Stayed 1 night in Feb 2023
Response from Quest Scarborough on 1 Mar 2023
Dear Lorraine,Thank you for the wonderful review. You were a joy to have and we look forward to your return.

8/10 Good

Paul

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Good location, enjoyed pool. Only negatives were street noise and pillows were hard.
Stayed 4 nights in Feb 2023
Response from Quest Scarborough on 1 Mar 2023
Dear Paul,Thank you for reviewing your recent stay.We are so happy to hear that you enjoyed our location and the pool. I will pass onto housekeeping about the pillows for review.We understand the traffic noise can be an issue. We have double glazed all the doors and windows to help block this out. Thank you for your understanding in this matter.

4/10 Poor

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a room for Valentines Day which was also our anniversary. We were told at reception that we would need to put a $300 deposit to be held for any damages on top of the $230 for the room. The room allocated to us was a disabled room with a hospital metal tray in the bathroom and a large fold down bench in the shower. only one chair with table on patio. Very unromantic! I think it would have been good if we were told it was a disabled room on checking in. I also think the damage deposit is excessive. If we had been given a normal room things might have been different. The hotel itself is in a good position and the pool is nice. I will stay there again but will make sure I ask if the room is a regular room
Stayed 1 night in Feb 2023
Response from Quest Scarborough on 25 Feb 2023
Dear Karen,Thank you for taking the time to review your recent stay with us.We are so pleased to hear that you found our location is ideal and the pool to be nice.I will pass on your concerns to management so they can be addressed.Regards,Quest Scarborough

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing 4 nights at Quest couldn’t ask for a better location, beach, restaurants, coffee shops, groceries. Everyone was super friendly and welcoming and so helpful. We needed to leave our luggage for most of the last day and they help us with that which let us enjoy our last day in Scarborough. Just loved every minute at this place, if we ever come back we’re staying at the Quest!
Stayed 4 nights in Feb 2023
Response from Management on 15 Feb 2023
Dear Carol,Thank you for such a glowing review. We are so pleased to hear that you enjoyed our location and all that Scarborough has to offer.We look forward to welcoming you back.Regards,Quest Scarborough

10/10 Excellent

martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to food and beach
Stayed 3 nights in Feb 2023
Response from Supervisor on 7 Feb 2023
Dear Martin,Thank you for reviewing your recent stay with us.We are so pleased to hear that you found our location ideal.We look forward to welcoming you back.Regards,Quest Scarborough

10/10 Excellent

Lisa

Stayed 4 nights in Jan 2023
Response from Quest Scarborough on 8 Mar 2023
Dear Lisa,Thank you for taking the time to review your stay with us.Regards,Quest Scarborough

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Property was clean and tidy. Night manager was very helpful checking us in after hours.
Stayed 3 nights in Jan 2023
Response from Supervisor on 1 Feb 2023
Dear Michael,We are so pleased to hear that you enjoyed your stay with us. I will pass on your kind remarks to the Night Manager.Regards,Quest Scarborough

6/10 Okay

Steven

Stayed 1 night in Jan 2023
Response from Quest Scarborough on 8 Mar 2023
Dear Steven,Thank you for taking the time to review your stay with us.Regards,Quest Scarborough

6/10 Okay

Louisa

Travelled with group
Liked: Cleanliness
Services we ok, however we were in the North wing and had to walk through the basement to get to the lift.
Stayed 1 night in Jan 2023
Response from Supervisor on 30 Jan 2023
Dear Louisa,Thank you for reviewing your stay with us.The North Tower is located at the end of a hallway that is shared with other businesses. I believe the basement you are referring to is our car parking lot, that is on basement level. We would be more than happy to discuss room locations when you next book.Regards,Quest Scarborough

6/10 Okay

Deanne

Liked: Cleanliness, staff & service
Our “Deluxe” Studio was in a different location to the parking and pool which was inconvenient for groceries and luggage and children. It was also very small, a third of the size of a one bedroom “executive” which was cheaper, had access to parking and pool. We should have chosen this option saved money, more space and easier lift access to parking. The car street noise is horrific, not so bad when the door is shut but you can still here goons and large trucks as it leads to the highway. We didn’t use our balcony, so loud. Choose Accn one street closer to the beach to avoid the noise! It was clean and tidy and Scarborough was a nice beach location with bars and restaurants.
Stayed 6 nights in Jan 2023
Response from Management on 24 Jan 2023
Dear Deanne,Thank you for reviewing your stay with us. We are sad to hear that you did not enjoy the Deluxe Studio apartment. We have double glazed all the doors and windows to help minimise the noise, but we are located on a main road. We thank you for your understanding in this matter.Please call us direct next time you choose to stay. Our team will be more than happy to discuss all our room options.

8/10 Good

Dominic

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, check in assist helpful, excellent location. With lots in the area for singles, couples or families. Had a fantastic sleep and stay. Thanks.
Stayed 1 night in Jan 2023
Response from Management on 16 Jan 2023
Dear Dominic,We are so pleased to hear that you enjoyed your stay.We look forward to welcoming you back.Regards,Quest Scarborough

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
Disappointing
Upon check in, we were asked if we had been called about our “upgrade”, which we hadn’t. We had paid extra for a one bedroom apartment, but we had to spend one night in a studio (so we couldn’t cook dinner) and had to vacate our room at 11am. Staff were passive aggressive (which is evident in their replies to other reviews). I asked if there was a rubbish disposal as our room hadn’t been serviced in 3 days and I was abruptly told no. The road noise is incredibly loud in the rooms and the doors slam loudly too. Lobby and hallway to the lift feels like a scene out of stranger things. Two single beds apparently equal a king bed. Not the comfiest of beds. Air con also loud and rattled. If you’re looking for inhospitable staff and poor quality accomodation then look no further!
Stayed 4 nights in Jan 2023
Response from Supervisor on 10 Jan 2023
Dear Anonymous,Thank you for taking the time to review your recent stay with us.We are sorry that you did not enjoy your stay with us. I will speak to the staff about their unfriendly and passive aggressive nature. This is not acceptable behaviour and I am so sorry you had to experience it. We pride ourselves on our apartments cleanliness, the new refurbishments and our friendly staff. I will be passing on your remarks to the manager for further investigations.Regards,Quest Scarborough