Aerial view

Reviews of Tween Waters Merimbula

3.5 out of 5
Tween Waters Merimbula
3-5 Dunns Lane, Merimbula, NSW

Reviews

7.8

Good

Rating 10 - Excellent. 81 out of 241 reviews" "
Rating 8 - Good. 92 out of 241 reviews" "
Rating 6 - Okay. 40 out of 241 reviews" "
Rating 4 - Poor. 15 out of 241 reviews" "
Rating 2 - Terrible. 13 out of 241 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little cabin that made it easy to get everywhere in Merimbula. Reception were very easy going and helpful
Stayed 2 nights in Mar 2024
Response from Ella on 22 Mar 2024
Thanks Mark, we are so glad you enjoyed your stay with us. Hope to see you again soon!

8/10 Good

Kate

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Les

Stayed 1 night in Feb 2024
Response from Ella on 22 Mar 2024
Thanks Les!

10/10 Excellent

Katherine leigh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception staff were excellent. They were professional, friendly, welcoming and quick to answer any questions or fulfill any requests. They were a big part of why i enjoyed my stay so much. Tween waters is a fabulous location, only a few minutes walk to the main beach. There's a spacious pool area and a splash pad area for kids. Id absolutely stay here again.
Stayed 7 nights in Feb 2024
Response from Ella on 22 Mar 2024
Wow Katherine! Thanks for the outstanding review, we are so glad you felt welcome! Please come stay with us again!!! :)

10/10 Excellent

Ian, Keysborough

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. 👍
Stayed 2 nights in Feb 2024
Response from Ella on 22 Mar 2024
Thanks Ian, we are very lucky indeed! Hope to welcome you again! :)

8/10 Good

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed one night in a motel room so didn’t use the many facilities at the property. Room was as expected from the pictures & was clean with good amenities. Bed was comfy.
Stayed 1 night in Feb 2024
Response from Ella on 22 Mar 2024
Thanks Rebecca, we hope to see you again!

8/10 Good

Varsha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

lidija

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach is just meters away and everything else is within the walking distance.
Stayed 2 nights in Jan 2024

4/10 Poor

Abdulla

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
broken toilet door so we have to use as it is open door, tap water high pressure,
Stayed 2 nights in Dec 2023
Response from Josh on 29 Dec 2023
Hi there Abdulla, Thank you for choosing to stay with us and taking the time to leave this feedback.I am sincerely sorry about the issues you experience during your time with us. I promise that your experience isn't the standard of service we aim to provide here at Tween Waters Merimbula, in future please don't hesitate to contact our friendly team at reception to report any issues so that we can resolve them for you!I hope you will give us the opportunity to welcome you back in the future.Kindest,Joshua Mitchell Property Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NSW Coast road trip
Good size quiet room with microwave and air conditioner. Our room faces the Princess highway and we did not get any noise from the highway. 5 mins walk to the beach. 15-20 mins walk to RSL club and Club Sapphire. Only minor drawback was insufficient outlets for us to charge our phones.
Stayed 5 nights in Dec 2023
Response from Josh on 23 Dec 2023
Hi there, Thank you for choosing to stay with us and taking the time to leave such kind words. I hope you will give us the opportunity to welcome you back in the future.Kindest,Joshua MitchellProperty Manager

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Josh on 23 Dec 2023
Hi Chris, Thank you kindly for taking the time to leave this feedback. Glad to hear you enjoyed your stay with us.Safe travels home, hope to see you again!Kindest,Joshua MitchellProperty Manager

8/10 Good

Claudio

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walking distance to main retail area of Merimbula and beaches
Stayed 1 night in Dec 2023
Response from Josh on 9 Dec 2023
Hi Claudio,Thank you for choosing to stay with us and taking the time to leave this review.I hope you will give us the opportunity to welcome you back in the future.Kindest,Joshua MitchellProperty Manager

10/10 Excellent

Michael

Stayed 1 night in Dec 2023
Response from Josh on 15 Dec 2023
Thanks Michael!I hope you will give us the opportunity to welcome you back in the future. Kindest,Joshua MitchellProperty Manager

2/10 Terrible

Gary

Stayed 1 night in Nov 2023
Response from Josh on 23 Dec 2023
Hi there Gary, Thank you for taking the time to leave this review. I am sincerely sorry to hear your experience did not meet expectations, however without any comments or anything reported to reception during your time with us - I am unsure on how to improve our service to ensure we avoid the same mistakes moving forward!I hope you will give us the opportunity to serve you better in the future.Kindest,Joshua MitchellProperty Manager

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here before and that prompted another visit. Great helpful staff and very relaxing setting.
Stayed 2 nights in Nov 2023
Response from Josh on 1 Dec 2023
Adrian, Sincere thanks for choosing to stay with us and taking the time to leave this feedback.I hope you will give us the opportunity to welcome you back in the future.Kindest,Joshua MitchellProperty Manager

8/10 Good

Shannon

Liked: Staff & service
It was a basic, clean motel room. Comfy beds and pillows. It was straightforward check in. When I contacted them about arriving late, the guy was really friendly and helpful. I would definitely stay again.
Stayed 1 night in Nov 2023
Response from Josh on 25 Nov 2023
Hi Shannon, Thank you for choosing to stay with us and taking the time to leave such kind words!Glad to hear you enjoyed your stay, I hope you will give us the opportunity to welcome you back in the future.Kindest,Joshua MitchellProperty Manager

6/10 Okay

Elizabeth

Liked: Cleanliness
Very confusing directions in afterhours check in package.
Stayed 1 night in Nov 2023
Response from Josh on 25 Nov 2023
Hi Elizabeth, Thank you kindly for choosing to stay with us, and leaving this feedback. Directions are clearly printed on the front of the after hours envelope and there is also a map enclosed with a highlighted route to your room, however I am sincerely sorry that you found it confusing - we will have a look at the process and see if there is any way we can make it easier for guests arriving after hours.I hope you will give us the opportunity to welcome you back in the future.Kindest,Joshua MitchellProperty Manager

10/10 Excellent

Jillian

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very comfortable stay in a very beautiful part of the Sapphire Coast of NSW.
Stayed 1 night in Nov 2023
Response from Josh on 18 Nov 2023
Hi Jillian, Sincere thanks for taking the time to leave such kind words!I hope you will give us the opportunity to welcome you back in the future.Kindest,Joshua MitchellProperty Manager

10/10 Excellent

Brendan

Stayed 1 night in Nov 2023
Response from Josh on 9 Dec 2023
Thanks Brendan!Safe travels home, we hope to welcome you back in the future.Kindest,Joshua MitchellProperty Manager

8/10 Good

jametta

Liked: Cleanliness, staff & service
great place, almost no wifi
The staff were really nice, the room retro, but comfortable....my only complaint was that the wifi was really poor. I could barely connect. It may have been the location of the room, however, in this day and age, this is a glaring oversight.
Stayed 1 night in Nov 2023
Response from Josh on 13 Nov 2023
Hi Jametta, thank you for your feedback. The WiFi in Merimbula is not very good and we do tell all our guests on arrival. The issue is not just with our accommodation but with the whole town. Kind regards, Tween Waters Team

10/10 Excellent

Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This beaut little diamond in the rough was a great find. The unit faced the water front and we did a short walk across tne bridge to the restaurant area in Merimbula. Nice n quiet and in a fantadtic location
Stayed 1 night in Oct 2023
Response from Josh on 28 Oct 2023
Hi Lynn,Thank you so much for taking the time to leave such positive feedback.I hope you will give us the opportunity to welcome you back in the future.Kindest,Joshua MitchellProperty Manager

6/10 Okay

Tristan

Stayed 1 night in Oct 2023
Response from Josh on 28 Oct 2023
Hi Tritan, Thanks for taking the time to leave feedback. In future, please don't hesitate to contact reception if there is anything we can do to make your stay more comfortable.Kindest,Joshua MitchellProperty Manager

10/10 Excellent

jodie

Liked: Cleanliness, staff & service, property conditions & facilities
all very good 👍
Stayed 2 nights in Sep 2023
Response from Josh on 28 Oct 2023
Hi Jodie, Thank you for taking the time to leave such a positive review.I hope you will give us the opportunity to welcome you back in the future.Kindest,Joshua MitchellProperty Manager

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
So much to like here. Older property but refurbished in areas which made a difference eg bathroom, bed. Retained the best features of older style eg door out onto lawn and seating area, river views, spacious, comfortable. Would recommend highly.
Stayed 1 night in Oct 2023
Response from Josh on 14 Oct 2023
Hi Anne!Thank you so much for taking the time to leave such kind words regarding your time with us. I hope you will give us the opportunity to welcome you back in the future.Joshua MitchellProperty Manager

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place, very clean and well set out.Easy walk to the beach and into Merimbula. Launderette is very good as well.
Stayed 3 nights in Oct 2023
Response from Josh on 14 Oct 2023
Thanks Linda - glad to hear you enjoyed your stay with us.Look forward to welcoming you back.Kindest,Joshua MitchellProperty Manager

10/10 Excellent

SIMONE

Stayed 1 night in Oct 2023
Response from Josh on 7 Oct 2023
Hi Simone, Thanks for taking the time to leave such a positive review.I hope you will give us the opportunity to welcome you back in the future.Kindest,Joshua MitchellProperty Manager

8/10 Good

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing fancy but a clean room and easy check in. As a birdwatcher on my first trip to Australia the area was perfect for my first stop. Lots of birds in the morning.
Stayed 1 night in Sep 2023
Response from Josh on 7 Oct 2023
Hi Jon, Thank you for taking the time to leave this feedback. Glad to hear we met expectations, hopefully we can welcome you back in the future.Kindest,Joshua MitchellProperty Manager

8/10 Good

Tracy

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Josh on 7 Oct 2023
Hi Tracy, Thanks for taking the time to leave such a positive review.I hope you will give us the opportunity to welcome you back in the future.Kindest,Joshua MitchellProperty Manager

10/10 Excellent

Ian

Stayed 1 night in Sep 2023
Response from Josh on 7 Oct 2023
Hi Ian, Thanks for taking the time to leave such a positive review.I hope you will give us the opportunity to welcome you back in the future.Kindest,Joshua MitchellProperty Manager

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it was dog friendly but no nasty or loud dogs
Stayed 4 nights in Sep 2023
Response from Josh on 30 Sept 2023
Hi Louise,Thank you kindly for taking the time to leave such positive feedback!I hope you will give us the opportunity to welcome you back in the future.Kindest,Joshua MitchellAssistant Manager

6/10 Okay

Kim

Travelled with family
Liked: Cleanliness
standard accommodation
Stayed 1 night in Sep 2023
Response from Josh on 30 Sept 2023
Hi Kim, I am sincerely sorry that your accommodation didn't meet your expectations. I future please don't hesitate to leave a few comments as to why, so we can make every effort to improve our service!I hope you will give us the opportunity to serve you better in future.Kindest,Joshua MitchellProperty Manager

8/10 Good

Catherine

Travelled with partner
Liked: Cleanliness, staff & service
Had an issue and it was addressed very quickly and efficiently
Stayed 1 night in Sep 2023
Response from Josh on 26 Sept 2023
Hi Catherine,Thank you kindly for taking the time to leave such kind words taking into account the issues you experienced. Thank you for your patience and understanding whilst we rectified them for you.I hope you will give us the opportunity to welcome you back in the future.Kindest,Joshua MitchellProperty Manager

8/10 Good

Ken

Travelled with partner
Liked: Staff & service
This property was good for a short stay
Response from Josh on 30 Sept 2023
Thanks Ken!Appreciate the time taken to leave positive feedback.Hope to see you again.Kindest,Joshua MitchellProperty Manager

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay. My room had everything I needed at a great rate. Everything I wanted was within walking distance and so cool being so near the beach. Would highly recommend 💜
Stayed 2 nights in Sep 2023
Response from Josh on 23 Sept 2023
Thank you kindly Karen, so glad to hear you enjoyed your time with us.I hope you will give us the opportunity to welcome you back in the future.Kindest,Joshua MitchellAssistant Manager

10/10 Excellent

Karl

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great place to stay. Very well maintained. Wish we could have stayed longer.
Stayed 1 night in Sep 2023
Response from Josh on 22 Sept 2023
Hi Karl!Thank you kindly for taking the time to leave such a positive review. I hope you will give us the opportunity to welcome you back in the future.Kindest,Joshua MitchellProperty Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Josh on 22 Sept 2023
Thanks Rob!I hope you will give us the opportunity to welcome you back in the future.Safe travels,Joshua MitchellProperty Manager

8/10 Good

Richard

Stayed 1 night in Sep 2023
Response from Josh on 14 Oct 2023
Thanks Richard!

8/10 Good

Don

Well situated..And very comfortable.
Stayed 5 nights in Sep 2023
Response from Josh on 21 Sept 2023
Don, Thankyou for taking the time to leave feedback, it is sincerely appreciated!I hope you will give us the opportunity to welcome you back in the future!Kindest,Joshua MitchellProperty Manager

10/10 Excellent

DALLAS

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was what i was looking for in a good spot close to the airport clean and tidy every thing worked had a good sleep close to the town easy walk
Stayed 1 night in Sep 2023
Response from Josh on 13 Sept 2023
Dallas, Sincere thanks for taking the time to leave such positive feedback regarding your time with us. I hope you will give us the opportunity to welcome you back in the future.Kindest,Joshua MitchellProperty Manager

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 3 nights in Sep 2023
Response from Josh on 13 Sept 2023
Thankyou Edward!I hope you will give us the opportunity to welcome you back in the future.Kindest, Joshua MitchellProperty Manager

10/10 Excellent

Polly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful place situated right next to the beach. 2nd time we have stayed and will keep coming back, The cabin was beautiful and clean, enjoyed every moment, now our friends have booked in after Xmas, which are excited, strongly recommend this place to any one.
Stayed 2 nights in Aug 2023
Response from Josh on 19 Aug 2023
Hi there Polly!Thank you kindly for taking the time to leave such a positive review regarding your time with us. We look forward to welcoming you back in the future.Sincere thanks once again,Kindest,Joshua MitchellProperty Manager

8/10 Good

Joy

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was good. Small problem was addressed promptly and efficently
Stayed 2 nights in Aug 2023
Response from Josh on 12 Aug 2023
Hi Joy, Sincere thanks for taking the time to leave such kind words regarding with time with us. Sincerely sorry about the issues you experienced, thank you kindly for your patience with me whilst I rectified them!I hope you will give us the opportunity to welcome you back in the future.Kindest,Joshua MitchellProperty Manager

8/10 Good

Holly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Left a phone charger in the room accidentally. Rang reception not long after check out. They were going to get it held in the office. Went to pick it up and it wasn’t there.
Stayed 1 night in Jul 2023
Response from Josh on 22 July 2023
Hi Holly, I am sincerely sorry about your phone charger - our housekeeping team were not able to locate it for you. We will contact you we manage to find it in the future.Kindest,Joshua MitchellProperty Manager

10/10 Excellent

Dorinnia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
So good. Loved easy access to beach and facilities including heated outdoor pool in middle of winter!
Stayed 4 nights in Jun 2023
Response from Josh on 1 July 2023
Hi Dorinnia, Thank you for taking the time to leave such kind words regarding your time with us!I hope you will give us the opportunity to welcome you back in the future.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and snug
The cabin was what is was advertised to be, a comfortable little place to spend the night. The gent at reception was friendly and helpful. I couldn't really have asked for more.
Stayed 1 night in Jun 2023
Response from Josh on 1 July 2023
Michael, Pleasure accommodation you, thank you for taking the time to leave this feedback.Hopefully see you again soon!

10/10 Excellent

Roslyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Something for everyone and everything you need for a holiday away from home.
Stayed 2 nights in Jun 2023
Response from Josh on 1 July 2023
Hi Roslyn, Thank you kindly for taking the time to leave this feedback regarding your time with us. It is sincerely appreciated.I hope you will give us the opportunity to welcome you back in the future.

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly reception staff
Stayed 1 night in Apr 2023
Response from Joshua on 3 May 2023
Hi there Peter, Thank you for taking the time to leave such kind words regarding your time with us! I hope you will give us the opportunity to welcome you back in the future.Kindest,Joshua MitchellProperty Manager

10/10 Excellent

Sherrie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I plan to go back to Tween Waters as soon as possible. I can’t say I have ever stayed anywhere that ticks all the boxes. Tween Waters have thought of everything & go above & beyond
Stayed 3 nights in Apr 2023
Response from Tween Waters Merimbula on 25 Apr 2023
Hi Sherrie, thank you for staying with us at Tween Waters Merimbula, and for providing us with your review. We're so glad that you enjoyed your stay, and hope to welcome you back soon. Kind regards, Tween Waters Team

8/10 Good

Luz

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, comfortable and easy access to town centre.
Stayed 1 night in Apr 2023
Response from Tween Waters Merimbula on 24 Apr 2023
Hi Luz, thank you for staying with us at Tween Waters Merimbula, and for leaving us a review. We're so glad that you enjoyed your stay, and hope to welcome you back soon. Kind regards, Tween Waters Team

10/10 Excellent

Richa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was nice and good.
Stayed 3 nights in Apr 2023
Response from Tween Waters Merimbula on 24 Apr 2023
Hi Richa, thank you for staying with us at Tween Waters Merimbula, and for leaving us a review. We're so glad that you enjoyed your stay, and hope to welcome you back soon. Kind regards, Tween Waters Team