Seasonal outdoor pool, pool loungers

Reviews of Solace Hotel Santiago

4 out of 5
Solace Hotel Santiago
Monseñor Sotero Sanz 115, Providencia, Santiago, Región Metropolitana

Reviews

9.4

Exceptional

Rating 10 - Excellent. 628 out of 823 reviews" "
Rating 8 - Good. 155 out of 823 reviews" "
Rating 6 - Okay. 25 out of 823 reviews" "
Rating 4 - Poor. 11 out of 823 reviews" "
Rating 2 - Terrible. 4 out of 823 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Peter M

Liked: Staff & service, amenities
The AC didn't work well
Stayed 1 night in Mar 2024
Response from Ignacio Lagos Regodeceves -Concierge- on 28 Mar 2024
Thanks for your feedback Peter, we will take notes on the A.C of our rooms so we can keep improving our service provided to our guests. Hope to see you again so you can test the improvement. Best regards!

10/10 Excellent

Johan, Santa Clara

Travelled with partner
Great property.around the pool area it was hard to find shade with the sun angle.
Stayed 3 nights in Mar 2024
Response from Ignacio Lagos Regodeceves -Concierge- on 28 Mar 2024
Thanks for your comment Johan! We really appreciate your feedback in order to keep improving our service, hope to see you again on your next visit to Chile! Best regards

10/10 Excellent

janet

Liked: Staff & service
The staff was excellent. Friendly, courteous, very helpful in arranging our tour, help with the ubers, etc. Breakfast was amazing. Not your usual continental. All fresh and good. Highly recommend this hotel.
Stayed 2 nights in Mar 2024
Response from Ignacio Lagos Regodeceves -Concierge- on 22 Mar 2024
Thanks for your feedback Janet! We really appreciate your time to tell us about your stay with us, hope to see you again on your next visit to Chile. Best regards!

10/10 Excellent

Clem

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and spacious room, great breakfast and fabulous rooftop pool & cafe! Helpful staff & Felipe went over & above to organize our needs during our stay!
Stayed 3 nights in Mar 2024
Response from Ignacio Lagos Regodeceves -Concierge- on 22 Mar 2024
Thanks for your feedback Clem! We really appreciate that you take a time to tell us about your stay with us, and we will give Felipe your many thanks :) I bet he was pleased to help you out too. Best regards!

10/10 Excellent

Malachi, Marina Del Rey

Liked: Cleanliness
Location price service and amenities
Stayed 1 night in Mar 2024
Response from Ignacio Lagos Regodeceves -Concierge- on 22 Mar 2024
Thanks for your feedback Malachi! We really appreciate the comment of you stay with us, we hope to see you again on your next visit to Chile!

10/10 Excellent

Peter

Liked: Property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Ignacio Lagos Regodeceves -Concierge- on 22 Mar 2024
Thanks for rating us Peter! We really appreciate that you take a time to give us a 5/5 :) Hope to see you again on your next visit to Chile. Best regards!

10/10 Excellent

Margaret

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with excellent staff who are friendly and informative. Nice, clean, spacious room. Best of all the roof top bar / lounge and swimming pool. A great place to relax.
Stayed 1 night in Mar 2024
Response from Ignacio Lagos Regodeceves -Concierge- on 22 Mar 2024
Thanks for your feedback Margaret! We really appreciate your time to tell us about your stay at Solace Hotel Santiago, hope to see you again on your next visit to Chile. Best regards

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ignacio Lagos Regodeceves -Concierge- on 22 Mar 2024
Thanks for your feedback John! We really appreciate your time to tell us about your stay at Solace Hotel Santiago, hope to see you again on your next visit to Chile. Best regards!

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Ignacio Lagos Regodeceves -Concierge- on 22 Mar 2024
Thanks for rating us Justin! We really appreciate your feedback, hope to see you again on your next visit to Chile. Best regards

10/10 Excellent

Benjamin

Travelled with partner
Liked: Property conditions & facilities
Well located, friendly and welcoming staff, excellent restaurant.
Stayed 1 night in Mar 2024
Response from Ignacio Lagos Regodeceves -Concierge- on 22 Mar 2024
Thanks for your feedback Benjamin! We really appreciate your comment about your stay with us, hope to see you again on your next visit to Chile. Best regards

10/10 Excellent

David

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 4 nights in Feb 2024

10/10 Excellent

Gonzalo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
An excellent stay with wonderful staff.
Stayed 1 night in Feb 2024
Response from Ignacio Lagos Regodeceves -Concierge- on 22 Mar 2024
Thanks for your feedback Gonzalo! we really appreciate that you take a time to tell us about your stay with us, we truly hope to see you on your next visit to Chile. Best regards!

10/10 Excellent

Graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and a clean quiet property. Great view from the 14th floor View Bar and open air pool. The general manager has advised me (Feb. 2024) their web site will be updated to reflect that the Zafferano restaurant is closed and only opens for the hotel's great buffet breakfast (incl. in hotel rate.) Also the road access to the hotel is limited for the next 2 years due to a new subway line being constructed, although I don't think there will be any noticeable noise for hotel guests) but the sidewalk is open. Drivers/taxis need to approach from Av. Andres Bello. We hope other folks have as nice a stay as we had for our 5 nights at the hotel.
Stayed 5 nights in Feb 2024
Response from Ignacio Lagos Regodeceves -Concierge- on 22 Mar 2024
Thank you so much for your feedback Graham! we really appreciate that you take a time to give us such a good and complete review of your stay at the Solace Hotel Santiago, we truly hope to see you again on your next trip to Santiago! Best regards and good return to home

10/10 Excellent

Riccardo

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 3 nights in Feb 2024
Response from Ignacio Lagos Regodeceves - Concierge - on 26 Feb 2024
Muchas gracias por su comentario Riccardo, esperamos verlo nuevamente en su proxima estadía con nosotros. Saludos!

10/10 Excellent

Claudia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful pool. Nice breakfast with many fruit choices. Rainfall shower head. Soda and coffee available in room. Friendly helpful staff who all spoke excellent English.
Stayed 1 night in Feb 2024
Response from Ignacio Lagos Regodeceves - Concierge - on 26 Feb 2024
Thanks Claudia! Your feedback its much appreciated, hope to see you again on your next trip to Chile! Best regards

10/10 Excellent

Claudia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the roof pool. Breakfast had a variety of native fruit and hot eggs and bacon. Room frig had free cold water and soda & coffee machine. Staff very friendly and helpful
Stayed 2 nights in Feb 2024
Response from Ignacio Lagos Regodeceves - Concierge - on 26 Feb 2024
Thanks for your feedback Claudia, hope to see you again on your next trip to Chile. Best regards!

10/10 Excellent

Wenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are so helpful
Stayed 2 nights in Feb 2024
Response from Ignacio Lagos Regodeceves - Concierge - on 26 Feb 2024
Thanks for your rating Wenny! We really appreciate it, hope to have you again on your next trip to Chile. Best regards!

8/10 Good

Jan Pfeiffer-

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Included breakfast not so good unless you eat eggs, pastry, and/or bread. Comfortable bed. Location OK. Very nice staff at front desk.
Stayed 2 nights in Feb 2024
Response from Ignacio Lagos Regodeceves - Concierge - on 26 Feb 2024
Thanks for your feedback Janan! We really appreciate it, we will take notes on your details so we can improve our service. Best regards!

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, the dining areas, are wonderful. The bathroom was clean but could use some maintenance. Especially the shower. The drain cover and part of the shower handle fell off. Loved the rooftop pool.
Stayed 2 nights in Feb 2024
Response from Ignacio Lagos Regodeceves - Concierge - on 26 Feb 2024
Thanks for your feedback Nancy! We really appreciate it, hope to see you on your next trip to Chile. Best regards!

4/10 Poor

Minli

Stayed 1 night in Feb 2024
Response from Ignacio Lagos Regodeceves -Concierge- on 22 Mar 2024
Dear Minli, we'd like to know what were the issues on your stay with, it'll helps us a lot to improve in our service. Best regards

8/10 Good

Janan

Liked: Cleanliness, staff & service, amenities
Great breakfast, rooftop, and bar. The location was great, with easy access to the metro. However, I stayed in two different rooms while here and was unimpressed, especially the second room where the air conditioner clearly did not work. I could not get it to cool lower than 25 degrees Celsius, which made this heat wave more uncomfortable. The trade off, I spent more time in the rooftop pool cooling off. So all in all, I feel like I got my moneys worth.
Stayed 3 nights in Feb 2024
Response from Ignacio Lagos Regodeceves - Concierge - on 26 Feb 2024
Thanks for your feedback Janan! We really appreciate it, we will take notes on your details so we can improve our service. Best regards!

10/10 Excellent

Kara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Great taxi service arranged by hotel. Highly recommended.
Stayed 10 nights in Feb 2024
Response from Ignacio Alfonso Lagos Regodeceves -Concierge- on 23 Feb 2024
Thanks for your comment Kara! We really appreciate this feedback, hope to see you again on your next trip to Chile. Best regards!

10/10 Excellent

Gonzalo

Liked: Cleanliness, staff & service, property conditions & facilities
An excellent stay with the most excellent staff, food and drinks. I have a further booking on the 23rd February and I am looking forward to it extremely. Thank you, Gonzalo
Stayed 2 nights in Feb 2024
Response from Ignacio Lagos R. -Concierge- on 14 Feb 2024
Thanks for your feedback Gonzalo! We really appreciate it. Best regards!

10/10 Excellent

Raj

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, friendly staff, very good breakfast and has a pool with a view. Would highly recommend.
Stayed 4 nights in Feb 2024
Response from Ignacio Lagos Regodeceves - Concierge - on 12 Feb 2024
Thanks for your comment Raj! Its much appreciated, hope to see you again on your next trip to Chile. Best regards!

10/10 Excellent

Harry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I’ve stayed in recent memory! Highly recommend and will return next time we visit.
Stayed 1 night in Feb 2024
Response from Ignacio Lagos Regodeceves -Concierge- on 6 Feb 2024
Thank you so much Harry, we really appreciate this type of feedbacks and we will be waiting for you on your next visit to Chile. Best regards!

10/10 Excellent

Jacques

Liked: Cleanliness, staff & service
Excellente hôtel
Stayed 2 nights in Jan 2024
Response from Ignacio Lagos Regodeceves -Concierge- on 28 Jan 2024
Thanks for your feedback Jacques, we really appreciate it. Best regards!

8/10 Good

Qingping

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Ignacio Lagos R. on 21 Jan 2024
Thanks for your feedback! We really appreciate it, hope to see you soon. Best regards

10/10 Excellent

emily

Stayed 3 nights in Jan 2024
Response from Ignacio Lagos Regodeceves - Concierge - on 12 Feb 2024
Thanks for your feeback Emily, we really appreciate it. Hope to see you again on your next visit to Santiago. Best regards!

10/10 Excellent

Giovanni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent localization.
Stayed 3 nights in Jan 2024
Response from Ignacio Alfonso Lagos Regodeceves -Concierge- on 17 Jan 2024
Thanks for your feedback Giovanni! Hope to see you again on your next trip to Chile. Best regards!

10/10 Excellent

Michael

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you to the staff, for such a wonderful stay. They were welcoming upon my check-in, always greeted when departing & arriving the property, and checked with us how is/was our stay. No problems, and such a great property with helpful & friendly staff. Can't thank them enough for their help & welcoming group
Stayed 3 nights in Dec 2023
Response from Ignacio Alfonso Lagos Regodeceves -Concierge- on 17 Jan 2024
Thanks for your feedback Michael! We really appreciate your comment, hope to see you again at the hotel on your next trip to Chile. Best regards!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location and helpful staff
Stayed 1 night in Jan 2024
Response from Ignacio Alfonso Lagos Regodeceves -Concierge- on 17 Jan 2024
Thanks for your feedback John! We really appreciate your feedback in order to keep improving our service. Hope to see you again on your next trip to Chile. Best regards!

10/10 Excellent

fiorella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything
Stayed 2 nights in Dec 2023
Response from Ignacio Alfonso Lagos Regodeceves -Concierge- on 17 Jan 2024
We really appreciate your feedback Fiorella! We're glad that you liked everything about your stay, we would be glad to have you here back again on your next trip to Chile. Best regards!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Ignacio Alfonso Lagos Regodeceves -Concierge- on 17 Jan 2024
Thanks for the feedback Andrew! We really appreciate your rate, hope to see you again on your next trip to Chile. Best regards

10/10 Excellent

Sage

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!
Stayed 2 nights in Jan 2024

10/10 Excellent

Ankit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very comfortable and enjoyable stay at this hotel. It’s so close to so many shops and restaurants. You can easily find things to do within 2/3 blocks of the hotel. The staff is very helpful as well. We were almost going to avoid venturing to popular tourist spots cause we had been warned about safety. But they assured us that it’s safe and they were right. Places had both private security and police presence. Special mention for Carol at reception desk. She was very helpful during my stay.
Response from Ignacio Alfonso Lagos Regodeceves -Concierge- on 17 Jan 2024
Thanks for your feedback Ankit! It's much appreciated, hope to see you again on your next trip to Chile. Best regards!

10/10 Excellent

Ankit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10.10 rooms and service., loved my stay at solace. got a higher room floor, views were amazing spent an evening at rftop as well - good driks and city views. people at reception are very friendly - they will give you suggestions about city as well. overall good stay - Def recommend!
Stayed 3 nights in Dec 2023
Response from Ignacio Alfonso Lagos Regodeceves -Concierge- on 17 Jan 2024
Thanks for the feedback Ankit! We really appreciate it and we will deliver your regards to Carol, best regards!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solace is in a perfect location to walk and explore Santiago. Pool and roof top views are awesome! Dining was spectacular and delicious. Drinks were unique and vibes and music of the bar were fun - and the sunsets amazing!! English speaking staff was extremely helpful.
Stayed 5 nights in Dec 2023
Response from Ignacio Lagos Regodeceves -Concierge- on 6 Feb 2024
Tank you so much for your feedback Elizabeth, we really appreciate that you tell us your outstanding experience at Solace Hotel, hope to see you again on your next trip to Chile! Best regards

10/10 Excellent

paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super place to stay. Staff are great, polite and helpful. Pool on top floor with bar is great. Great views. Rooms super clean and comfortable. Breakfast was excellent. 10 out of 10. Definitely stay there again at price.
Stayed 2 nights in Dec 2023
Response from Ignacio Lagos Regodeceves -Concierge- on 4 Jan 2024
Thank you very much for your review Paul! We appreciate you taking the time to tell us about your Solace experience and hope to see you again at the hotel, best regards!

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ignacio Lagos Regodeceves -Concierge- on 4 Jan 2024
Muchas gracias por su valoración Sonia! Agradecemos que se tomara un tiempo para contarnos de su experiencia Solace y esperamos verla nuevamente en el hotel, saludos!

10/10 Excellent

Bhutesh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff
Stayed 4 nights in Dec 2023
Response from Ignacio Lagos Regodeceves -Concierge- on 4 Jan 2024
Muchas gracias por su valoración Sr. Bhutesh! Agradecemos que se tomara un tiempo para contarnos de su experiencia Solace y esperamos verla nuevamente en el hotel, saludos!

10/10 Excellent

Yijun

Stayed 2 nights in Dec 2023
Response from Ignacio Lagos Regodeceves -Concierge- on 4 Jan 2024
Muchas gracias por su valoración Sr. Yijun! Agradecemos profundamente que se tomara un tiempo para contarnos de su experiencia Solace. Saludos!

10/10 Excellent

Terrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Ignacio Lagos Regodeceves -Concierge- on 4 Jan 2024
Muchas gracias por su comentario estimado Terrence! Esperamos verlo nuevamente en el hotel Solace. Saludos

10/10 Excellent

Mau

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely great, very nice hotel to stay.
Stayed 5 nights in Dec 2023
Response from Ignacio Lagos Regodeceves -Concierge- on 4 Jan 2024
Thanks for your comment Mau! We really appreciate your feedback in order to improve our service. Best regatds!

10/10 Excellent

Nurlan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel. Top notch breakfast. Great pool and great views on the roof
Stayed 2 nights in Dec 2023
Response from Ignacio Lagos Regodeceves -Concierge- on 4 Jan 2024
Thanks for your feedback Dear Nurlan! Hope to see you again on your next trip to Chile! Best regards.

4/10 Poor

Ignacio

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Aire acondicionado malo
La atención de la gente muy amable. La atención excelwnte. El problema es que les falló el aire acondicionado y no se podía dormir por el calor. Fue una noche desagradable por el calor.
Stayed 1 night in Dec 2023
Response from Ignacio Alfonso Lagos Regodeceves -Concierge- on 2 Jan 2024
Muchas gracias por su feedback Ignacio, lamentamos que haya tenido una mala experiencia mientras se hospedaba con nosotros, gracias a su comentario es que hemos arreglado el problema del aire acondicionado.

10/10 Excellent

Aksana

Stayed 9 nights in Dec 2023
Response from Ignacio Lagos Regodeceves -Concierge- on 4 Jan 2024
Muchas gracias por su valoración Aksana! Agradecemos que se tomara un tiempo para contarnos de su experiencia Solace y esperamos verla nuevamente en el hotel, saludos!

10/10 Excellent

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our favourite place to stay in Santiago (the second time within a month). Comfortable and welcoming with excellent service. Well situated in Providencia.
Stayed 1 night in Dec 2023
Response from Ignacio Alfonso Lagos Regodeceves -Concierge- on 2 Jan 2024
Thanks for your feedback Benjamin, we're glad that you prefer our hotel when you visit Santiago. Hope to see you back here on your next trip. Best regards and see you soon!

10/10 Excellent

Kuljit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I could not find any issues with this hotel. Location was great. Staff were great and helpful. They knew Spanish and English. Breakfast was fantastic. Rooms were beautiful. The hotel itself is beautiful. Has a roof top restaurant, bar and swimming pool. Very warm and cosy environment
Stayed 2 nights in Dec 2023
Response from Ignacio Alfonso Lagos Regodeceves -Concierge- on 2 Jan 2024
Thanks for your feedback Kuljit! We're glad that you had a great stay with us. Best regards!

10/10 Excellent

Dakshi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are clean and absolutely beautiful
Stayed 2 nights in Nov 2023
Response from Ignacio Alfonso Lagos Regodeceves -Concierge- on 2 Jan 2024
Thanks for your feedback Dakshi! We really appreciate it, hope to have you here again on your next trip to Chile. Best regards!

8/10 Good

Joseph

Liked: Staff & service, amenities
Did not have air-conditioning in my room due to a mechanical failure but lucky there was a window I could open and it wasn't hot outside. Room was large and well furnished. Nice place to stay. I would stay there again.
Stayed 2 nights in Dec 2023
Response from Ignacio Alfonso Lagos Regodeceves -Concierge- on 2 Jan 2024
We're really sorry that you had that detail on your stay, we are constantly working to improve our service, so will be a pleasure to have you back again so you can check te improvement. Best regards!