Terrace/patio
Check availability

Reviews of Abba Presidente Suites Santiago

3.5 out of 5
Abba Presidente Suites Santiago
Luis Thayer Ojeda 383, Providencia - Metro Tobalaba, Santiago, Region Metropolitana

Reviews

8.8

Excellent

Rating 10 - Excellent. 181 out of 360 reviews" "
Rating 8 - Good. 135 out of 360 reviews" "
Rating 6 - Okay. 26 out of 360 reviews" "
Rating 4 - Poor. 15 out of 360 reviews" "
Rating 2 - Terrible. 3 out of 360 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Maximiliano

Liked: Cleanliness, staff & service, property conditions & facilities
El lugar está muy cerca de todo lo que uno necesita.
Stayed 3 nights in Aug 2023
Response from Rodrigo Ferrada Gerente de hotel, Manager on 23 Aug 2023
Estimado Maximiliano,Ha sido un placer trabajar para usted y estamos complacidos que nuestra ubicación, ideal para explorar la ciudad a pie, haya sido de su agrado y conveniencia. Nos alegra que nuestras instalaciones cumplieran con sus expectativas, su satisfacción es nuestra prioridad, gracias por su visitarnos.Estaríamos encantados de poder servirle nuevamente en un futuro próximo. Un cordial saludo,Rodrigo FerradaGerente de hotel, Manager

8/10 Good

Srisak

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and safe to walk everywhere.
Stayed 3 nights in Jul 2023
Response from Rodrigo Ferrada Gerente de hotel, Manager on 26 July 2023
Dear Guest,Thank you for such a positive review.We are pleased that we were able to meet your expectations.We look forward to welcoming you back on a future occasion. Best wishes,Rodrigo FerradaGerente de hotel, Manager

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice and roomy rooms
Stayed 3 nights in Apr 2023
Response from Rodrigo Ferrada Gerente de hotel, Manager on 1 May 2023
Dear Joseph,Thank you for this review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you again. Best regards,Rodrigo FerradaGerente de hotel, Manager

10/10 Excellent

Ximena

Stayed 8 nights in Nov 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel in Providencia
It is my second time at this hotel with a great experience. I really like the location walking distance to metro station, grocery stores, mallls, banks. Hotel is located in a safe neighborhood. Hotel staff is very friendly and helpful.
Stayed 10 nights in Oct 2022

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ok hotel. Check pillows! Really hard
Stayed 1 night in Jun 2021
Response from abba Presidente Suites Santiago on 5 June 2021
Dear Guest, Thanks for your comments, next time you visit us please let us know so we can try to change them. Best regards

10/10 Excellent

Ricardo A.

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and good place to stay. This is our second time there.
Stayed 3 nights in May 2021
Response from abba Presidente Suites Santiago on 25 May 2021
Dear Ricardo, Thanks for your preference! We hope to receive you again soon. Best Regards, abba Presidente Suites Santiago

10/10 Excellent

Michael, Santiago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist was very kind. Let us check in early.
Stayed 1 night in Jan 2021

10/10 Excellent

Brian, Brisbane

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is ecellent, a quiet, tree-lined suburban street, just two short blocks walk to the main street in Providencia. Lovely, small cafes and restaurants in surrounding streets. You don't feel as though you are in a big city...and yet you are.
Stayed 7 nights in Mar 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Just avoid Santiago all together if possible.
The hotel is clean and the rooms are comfortable. They have mini fridges, microwaves and some dishes. They have good wifi and the breakfast is o.k. They have safes in the room that lock but won't unlock, seems to be a longstanding problem that they don't warn you about. We had a nice flat screen t.v. but the cable didn't work so no channels to watch. They didn't have our reservation in their system when we showed up so after waiting an hour we asked the front desk to store our luggage while we went to lunch. We put our luggage in a room that appeared to have a lock (later found out the lock doesn't work so anyone can go in) and when we came back my husband's backpack was gone with his passport inside. He couldn't leave the country for 3 more days until he got an emergency passport because of them and they wanted to charge us double what we could reserve it for on Hotels.com. I asked for a hotel shuttle to be reserved at 2 pm and when I came down at 6pm to go to the airport the front desk guy said he forgot to reserve it so I had to take Uber instead. That's o.k., it was cheaper anyway.
Stayed 1 night in Mar 2020
Response from TW on 23 Mar 2020
Dear Guest, First of all thank you for answer the quotation, second we apologize for the chain of mistakes, we will leave this message to the supervisor in order to check with his staff. About the cable the hotel has two control remotes one for power on the tv and the other control remote for changing the channels. Best regards

10/10 Excellent

Richard, Colorado Springs

Travelled with partner
Liked: Cleanliness, staff & service
Well located to restaurants, shopping, wonderful and friendly staff. Great breakfast included. I would stay here again on a future visit to Santiago.
Stayed 2 nights in Mar 2020

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
King size room was a bit small but the location was great. Breakfast was awesome, and the front desk staff were friendly and informative. Would recommend.
Stayed 3 nights in Feb 2020

8/10 Good

Diego

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Great price for this hotel room
Great price for this hotel, it is well located and Executive room is really big.
Stayed 7 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptional. They made us feel that there was nothing we could request that they would not agree to or help us with. We were especially impressed with Frank, who made sure we were comfortable and enjoyed our stay.
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
well located near subway, shopping, and restaurants
Stayed 2 nights in Jan 2020

10/10 Excellent

Ricardo A.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Nice place to stay. Very good breakfast.
Stayed 1 night in Dec 2019

10/10 Excellent

Aimee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3..5* in Safe Walkable Neighborhood
Gold Member with Hotels.com traveling with family. I am pleased with our stay in this safe, clean hotel. Lorena was very helpful & friendly. Location was excellent near San Sebastián University. Costanera Center was within walking distance. We would stay here again when we return to SCL.
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Stayed 5 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely residential location and attentive staff. Wifi speed excellent but pool not the best.
Stayed 3 nights in Nov 2019

10/10 Excellent

DANIEL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, great service.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gold place. Next to Costanera Center. Locatel in safe place.
Stayed 4 nights in Jun 2019
Response from TW on 2 July 2019
Thank you for the score, we really appreciate that you choose us. We expect to see you in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonably priced and quiet property with a very friendly staff. I chose this hotel because it was right next door to my friend's house. I was not disappointed. If I ever go back to Santiago, I would definitely consider staying here again.
Stayed 1 night in Mar 2019
Response from TW on 2 July 2019
Thank you for the score, we really appreciate that you choose us. We expect to see you in the future. Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very neat and modern hotel in a safe neighbourhood
Stayed 2 nights in Mar 2019
Response from TW on 1 Apr 2019
Dear Mr(s) Thanks for the score and we will looking forwardo to see you in the future. Best Regards

2/10 Terrible

Anita

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Jan 2019
Response from TW on 3 Mar 2019
Estimada Anita, Agradecemos que nos haya calificado, si nos pudiera dar mas informacion sobre su estadia, se lo agradeceriamos. Saludos

10/10 Excellent

Gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel. Friendly staff and great rooms. I’ll definitely stay here again.
Stayed 2 nights in Dec 2018
Response from TW on 28 Dec 2018
Dear Gabrielle, Thanks for the score, we will looking forwardo to see you next year. Happy Holidays from our staff

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a great place to stay. Within walking distance to many things. The staff was very accommodating to our needs as a group.
Stayed 8 nights in Nov 2018
Response from TW on 12 Dec 2018
Dear Donald, Thank you for the comments, we will keep working to provide our best service. We hope to see you next time. Best Regards

10/10 Excellent

GREG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Nov 2018
Response from TW on 12 Dec 2018
Dear Greg, Thank you for the score. We hope to see you next time. Best Regards

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great hotel, room was compact but alright for a one night stay and I was on my own. Just a little more attention to cleaning (there were a couple of bags left by previous visitors stuffed into shelves) and it would have been 5 stars. They made me a packed breakfast when I had to leave early.
Stayed 1 night in Nov 2018
Response from TW on 28 Nov 2018
Dear Mr. Andrew Alomg greeting you, first of all thank you for provide us information about cleaning we will keep working in those details. We hope to see you next time. Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Very good , safe neighborhood , good breakfast ..........................................,,,,,,,,,,,,,,,,,,,,,,
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here for five nights while visiting Santiago for the first time and we weren’t disappointed. First of all, the customer service was wonderful, and I can’t thank Frank Jimmy enough for all his help. Not speaking Spanish very well can be a struggle in South America, but Frank Jimmy and his staff went out of their way to help us. With that said, here are the particulars about the hotel: Location: loved the neighborhood of Provincia. Quiet, safe, neighborhood that had a little bit of everything. Restaurants, bodegas, and most importantly a metro station two block away. Great coffee shop across the street from hotel (another review). Used both the metro and Uber to get everywhere. Yes, downtown was a 20-minute Uber, but not staying downtown was a good thing in my opinion. Several neighborhoods to choose from, but really enjoyed Provincia. Room: The room was amazing. Two double beds with a sitting area, separate closest area, sink, microwave, and electric kettle. Only thing missing was a refrigerator, but we made do. Had a wonderful small balcony that had a bistro table and two chairs. Pleasant view of the Andes each day. Large bathroom with stand alone shower and the room had two windows. This was considered the superior twin room and it was worth the extra money to spread out. Restaurant: Breakfast was included each day and it was nice. Typical meat, cheese, fruit, yogurt, eggs, bread, juices and lots of coffee. Ate dinner there one night and not that impressed…more places
Stayed 5 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Correct, close to restaurants and wine bars in Providencia
Stayed 3 nights in May 2018

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Great hotel in a nice, convenient neighborhood of Santiago. Big, tasty breakfast. Friendly, attentive staff.
Stayed 2 nights in May 2018

10/10 Excellent

Elmer, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in Santiago
Great location in a quiet neighborhood but a block away from restaurants, shopping, subway station. Spacious, clean and comfortable room.
Stayed 1 night in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice stay!
Well located in affluent area 5mins from the Costanera. Rooms are a bit dated and could do with some modernisation but the nice staff made up for it. There is a nice restaurant in front (Beppo) good for lunch or to have a coffee in the sun!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice!
Great hotel for the $$ in a nice, friendly neighborhood. Close to shops and restaurants. Some of the staff didn't speak English, but we managed. They were able to find someone who could.

6/10 Okay

Luisa

Liked: Cleanliness, property conditions & facilities, room comfort
Great place, but not booking and paying at hotel.
The stay was good. Getting into the parking garage was not so good. If your car was low to the ground, you bottomed out. I also paid my room through Hotels.com, in which I was charged. The hotel also charged my card. It has yet to be taken off my car; it has been close to 2 weeks. This does not make me happy. Other than that, the place was great.
Stayed 2 nights in Mar 2018

4/10 Poor

Lisa, Chicago, IL USA

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Inaccurate room photos
When I booked the hotel, the photos made it look spacious. When we got there we were given a room with a queen sized bed and about 1ft of room on each side. We asked for an upgrade in size and they complied. When I asked the employee, he told us that this is a common complaint. They did charge us an extra $60, to switch, but the room was much bigger w/ a kitchenette and sofa. The free breakfast was pretty low in quality with eggs not mixed or fully cooked. My husband drinks a lot of coffee, but he said it was not good at all. But, the hotel was clean, in a nice neighborhood, and the staff spoke English fairly well.
Stayed 1 night in Mar 2018

6/10 Okay

Mikie, Hawaii

Liked: Cleanliness
Disliked: Staff & service
Some of the reception staff are lazy
Most of the staff was friendly & helpful, but two we encountered almost daily were more interested in their phones or whatever they were watching on their computers. We had a problem with a lost credit card and asked for assistance with calling our CC company (a collect call to the US). They didn't have a clue how to do it. Seems a lack of protocol for the hotel. When we finally did speak to the manager (not available at the time of the incident) he was very nice an accommodating. By the way we stayed in the Presidente Suites in Puerto Montt on this same trip and the staff there was excellent. Most of them spoke good English, knew the city and could recommend places to go. They were very accommodating in every way. I would rate that hotel 4+ stars.
Stayed 6 nights in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
one of the best hotels
great service, clean and modern, convenient location, 5 minute walk to subway.
Stayed 3 nights in Feb 2018

10/10 Excellent

damon robinson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
two days relaxing before flying home
the hotel is 5 minutes from the metro clean and comfortable hotel nice swimming pool and very very good evening meals
Stayed 2 nights in Feb 2018

2/10 Terrible

Guillaume, SF

Disliked: Staff & service, room comfort
disappointing
bad hotel policy untrained and amateur staff bad food, poor breakfast disappointing
Stayed 1 night in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in nice, safe area and near a Metro station.
Stayed 2 nights in Feb 2018

10/10 Excellent

Julio, AB, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and great location
The hotel is conveniently located in a safe neighbourhood and near a major shopping centre, attractions and metro. Hotel staff was very friendly. My room was clean, comfortable and quiet.
Stayed 4 nights in Dec 2017

10/10 Excellent

Meredith, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast. Very comfy beds
Enjoyed a 3 night stay during a stop over. Very friendly staff who were courteous and accommodating. Breakfast was plentiful with great variety. Rooms were comfortable (the pillow was the comfiest I've encountered in a hotel) and clean. Ability to open windows for fresh air was a bonus. Hotel is located in a lovely neighbourhood, close to subway, supermarket and shopping. Would be happy to stay here again.
Stayed 3 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the best attractions.
Nice hotel close to the best attractions. The staff is very kind and the suits very confortable. The breakfast is good and you can eat a lot.
Stayed 4 nights in Jul 2017

6/10 Okay

Verified traveller

Liked: Cleanliness
Ok but nothing special
Very slow check in, finally found booking and checked in.. no assistance with luggage, despite following Tv instructions still could not get to work and had to call twice and wait for over an hour for assistance. Cups supplied but no spoons or coffee sugar etc. Could Not dry cups for reuse as no towel. Breakfast ok but no changes in daily offering.
Stayed 2 nights in Jun 2017

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, close to everything you want from business area, to malls to restaurants. Staff are very friendly and helpful.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel! Comfortable and in a very nice area

10/10 Excellent

Vernon, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Wedding in Santiago

8/10 Good

Chet, NC, USA

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient hotel in Providentia area of Santiago.
Pleasant area for walking, convenient to restaurants, etc. Located on a quiet street. Hotel staff helpful and price reasonable. Room was quite small, but bed (which was king size and about the only thing that could fit in the room!) was comfortable.