Lobby sitting area

Reviews of Hotel Riu Plaza Fisherman's Wharf

4 out of 5
Hotel Riu Plaza Fisherman's Wharf
2500 Mason St, San Francisco, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 3521 out of 6121 reviews" "
Rating 8 - Good. 1554 out of 6121 reviews" "
Rating 6 - Okay. 582 out of 6121 reviews" "
Rating 4 - Poor. 249 out of 6121 reviews" "
Rating 2 - Terrible. 215 out of 6121 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom is very small. There is hardly any counter space. The room was also on the smaller side. The lobby has a bar and there are outside firepits to sit around. The location is great. I wouldn't stay there again because I don't feel the rooms reflect the price you are paying. Parking is $50-60 a day so we did daily rates for cars and saved on the parking. Its a block away and the car was $80/day
Stayed 2 nights in Apr 2024

8/10 Good

Meghna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good. The breakfast was specially awesome. I am staying there everyone I am in SFO.
Stayed 2 nights in Apr 2024

8/10 Good

Karla G.

Travelled with group
I did not like the following: The room was a bit smelly. The bathroom was quite small.
Stayed 1 night in Apr 2024

10/10 Excellent

Reyna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful hotel
Stayed 1 night in Apr 2024

8/10 Good

Dallas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding location, helpful staff, fantastic breakfast buffet. Only small issue was the size of the shower area.
Stayed 3 nights in Apr 2024

10/10 Excellent

Nayeli

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful hotel, I spent my birthday there and the staff were super nice to me. The room is very clean, quiet, comfortable. You can find many good places to visit near the hotel.
Stayed 1 night in Apr 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Milena

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent I really enjoyed my stay
Stayed 2 nights in Apr 2024

10/10 Excellent

Andrew, Las Vegas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great job!
Stayed 1 night in Apr 2024

10/10 Excellent

EILEEN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good ans walking distance to a lot of things.
Stayed 1 night in Apr 2024

8/10 Good

JUAN DE DIOS

Liked: Cleanliness, staff & service, property conditions & facilities
Good service overall, breakfast was excellent
Stayed 1 night in Apr 2024

6/10 Okay

giles

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The receptionists were brilliant- very polite and helpful. However, some of the bus servers during breakfast service were very rude- disappointing! Large clean room with comfy bed but somehow a little sterile.
Stayed 4 nights in Apr 2024

10/10 Excellent

Gordon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and well kept room. Friendly and helpful staff. good buffet breakfast
Stayed 3 nights in Apr 2024

8/10 Good

Sheila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this property is great if you want to take in Fisherman’s Warf, the hop on hop off bus and Alcatraz. If you are getting breakfast be prepared to stand in line for a bit. The line moves very fast and the breakfast has sufficient options for just about anyone. We enjoyed our stay
Stayed 2 nights in Mar 2024

8/10 Good

Art

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The shower was very small. But the breakfast buffet was excellent.
Stayed 2 nights in Apr 2024

10/10 Excellent

UTKU

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Parking options were limited and the ones available were too expensive.
Stayed 4 nights in Apr 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! Easy walking distance to the pier!
Stayed 2 nights in Mar 2024
Response from Hotel Riu Plaza Fisherman’s Wharf Online Reputatio on 16 Apr 2024
Dear Linda,We are truly grateful for your stupendous feedback.It is very pleasing to learn you liked your experience and we look forward to hosting you again soon.Thank you very much, Linda!Kindest wishes,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

8/10 Good

Tricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent complimentary breakfast. Lots of options!
Stayed 1 night in Apr 2024

6/10 Okay

Erika

Central location
Stayed 2 nights in Apr 2024
Response from Online Reputation Manager on 16 Apr 2024
Dear Erika,Thank you very much for your comment,We are glad to know that you enjoyed the wonderful location we found ourselves in.We strive to continue improving every day and we hope that you will give us the opportunity to welcome you again in one of our facilities and, thus, be able to present to you the wonderful experience that we are used to offering 100% satisfactory.Yours faithfully,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

10/10 Excellent

Mónica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
:)
Stayed 1 night in Apr 2024

10/10 Excellent

Francine, Fernie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, clean and beautiful!
Stayed 1 night in Apr 2024

8/10 Good

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Nice pool but freezing cold.
Stayed 1 night in Apr 2024
Response from Online Reputation Manager on 15 Apr 2024
Dear Joanne,Thank you so much for your review!It was a pleasure to have you with us. We are glad to know how much you enjoyed your stay, in the Hotel Riu Plaza Fisherman’s Wharf. It is our hope to be able to welcome you back for many stays to come!Best wishes, Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

10/10 Excellent

Ernest G.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great location. The staff was very friendly and helpful. Also, the breakfast was absolutely fantastic.
Stayed 3 nights in Apr 2024
Response from Online Reputation Manager on 15 Apr 2024
Dear Ernest G.,we appreciate you taking the time to share your review here!We are happy to know that you were so pleased with our service and we look forward to hosting you again in the near future. We wish you all the best,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

8/10 Good

Sylvie, Repentigny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service et emplacement incroyable.
Stayed 3 nights in Apr 2024
Response from Online Reputation Manager on 16 Apr 2024
Chère Sylvie,Nous sommes ravis d'avoir eu l'occasion de lire vos aimables commentaires et de savoir que vous avez souligné plusieurs aspects de l'hôtel qui ont enrichi votre expérience. Nous attendons avec impatience votre prochaine visite, dans l'espoir de vous offrir à nouveau une expérience mémorable dans nos installations.Nous nous réjouissons de vous accueillir.Cordialement, Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

8/10 Good

Tad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, great breakfast. A little noisy where are room was at.
Stayed 1 night in Apr 2024
Response from Hotel Riu Plaza Fisherman’s Wharf Online Reputati on 12 Apr 2024
Dear Tad,We are truly grateful for your stupendous feedback.It is very pleasing to learn you liked your experience and we look forward to hosting you again soon.Please accept our apologies for any discomfort, it will be forwarded.Best wishes,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

6/10 Okay

Janine Mary

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Like where it’s situated, needs some repairs and updates. Some staff were not helpful and didn’t treat everyone the same. Drinks prices at the bar are too expensive. Selection was terrible.
Stayed 3 nights in Apr 2024
Response from Online Reputation Manager on 11 Apr 2024
Dear Janine Mary,Thank you for taking the time to provide your feedback in regards to your recent stay with us.We really regret not being able to give an outstanding service, despite our genuine efforts and that your experience with us was not what you expected and we apologize for the inconvenience. We hope that you will decide to return to visit us soon to allow our team to demonstrate improvements achieved from your feedback.Yours faithfully,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

10/10 Excellent

Tiante

Liked: Cleanliness
Everything amazing
Response from Online Reputation Manager on 12 Apr 2024
Dear Tiante,Thank you for your nice words. We sincerely hope that soon you will visit us again and thus we can offer you another very pleasant stay.All the best!Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

8/10 Good

Shawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location is excellent. Easy to walk to Pier 39. The staff, especially the bell hops, were very friendly and helpful. Although they say breakfast comes with the room that is not exactly true. The room base price is for 2 people, so if you have 4 people staying, you will be charged a fee for the extra guests. You have to register each guest and go down to breakfast together. They also have a heated pool, which was one of the reasons we chose this hotel; however, the heater was broken and this was not made known to us until attempting to get in. Walls are thin--we could hear people above us stomping around and people next to us laughing and talking loudly in the middle of the night.
Stayed 5 nights in Apr 2024
Response from Online Reputation Manager on 12 Apr 2024
Dear Shawn,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel. We are very happy to hear that you had a lovely time at our hotel! We look forward to sharing another amazing experience with you soon. Have a lovely day. Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

2/10 Terrible

Verna Renea

Travelled with partner
This hotel needs help I do not recommend staff rude front desk check in was unbelievable with attitude Room dirty with blood on sheets and 2 hours to get new sheets had to go to the front desk and 4 calls to fro t desk. I will never stay at this hotel ever again in my travels
Stayed 2 nights in Apr 2024
Response from Hotel Riu Plaza Fisherman’s Wharf Online Reputati on 12 Apr 2024
Dear Verna Renea,Thank you very much for taking time to tell us about your stay.We are truly saddened to read that despite the efforts of our team and the goodwill of our staff, we were unable to fulfil your wishes and you did not find anything positive about our hotel.Sincerely,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

10/10 Excellent

David, Bella vista

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, although bath is just ok. Bed is great
Stayed 2 nights in Apr 2024
Response from Online Reputation Manager on 12 Apr 2024
Dear David,We are grateful for your words.It is of the utmost importance that our guests feel at home with us.Our goal is to know that you enjoyed your holiday in our facilities and we note that we really succeeded.We look forward to seeing you again at any of our facilities and we are looking forward to providing you with the 100% satisfactory service that characterises us so much.Yours faithfully,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

8/10 Good

Kimberley, 134

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was not overly helpful. They capture you DOB in their system without consent. The ladies in the onsite canteena are very rude. The location is awesome. They need more elevators and a larger breakfast area, even though they just renovated its
Stayed 3 nights in Apr 2024
Response from Online Reputation Manager on 12 Apr 2024
Dear Kimberley,thank you for your feedback.As it is one of our main priorities to give an outstanding service to all of our guests, we are concerned to learn that we may have missed out on some details leaving you with an unpleasant experience.We look forward to welcoming you again soon.Have a great day,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

10/10 Excellent

Wilbert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 1 night in Apr 2024
Response from Online Reputation Manager on 12 Apr 2024
Dear Wilbert,Thank you so much for taking the time to review your stay and for the rating!We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really close to Pier 39 and the whole fisherman's wharf area. The breakfast buffet is incredible, great variety and quality! The staff was really friendly and helpful in resolving our questions and doubts, totally recommended :)
Stayed 1 night in Apr 2024
Response from Online Reputation Manager on 11 Apr 2024
Dear Alexander,It is wonderful to know that you have enjoyed your stay with us so much.It has been a pleasure hosting you and thank you for taking the time to review your recent stay at the hotel.We hope to see you again soon!All the bestYours faithfully,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

10/10 Excellent

Ivonne, Doral

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel, Highly Recommended
Stayed 4 nights in Feb 2024
Response from Online Reputation Manager on 12 Apr 2024
Dear Ivonne,We are delighted that your stay with us has been memorable.We hope that soon you can return to live an even better experience with us.All the best!Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

6/10 Okay

Lydia

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Apr 2024
Response from Online Reputation Manager on 12 Apr 2024
Dear James,Thank you for sharing your feedback. We look forward to welcoming you soon again.Sincerely,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a fab stay! Close to everything by foot and Uber, bed was like a cloud, staff and breakfast excellent. Will be back!!!
Stayed 6 nights in Mar 2024
Response from Online Reputation Manager on 12 Apr 2024
Dear Rebecca,Thank you for taking the time to write a good review of our hotel. We sincerely hope that you will visit us again soon and we will be able to offer you another good experience. We remain with best wishes, Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Kuni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I selected the RIU Fisherman’s Wharf for its proximity to the Wharf and the trolley turnaround station. Plus the &60 parking with in/out privileges until 4pm on the day of checkout sounded like a good thing. However, not sure if the additional fees really makes this an awesome VIP deal.
Stayed 1 night in Apr 2024
Response from Online Reputation Manager on 11 Apr 2024
Dear Kuni,Thank you for your great review. We are really glad to learn that you enjoyed your experience during your stay.We would be delighted to welcome you back in a near occasion.Have a lovely day, Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

8/10 Good

Barbara

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Sandra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff were very welcoming and provided good suggestions of things to do and areas to stay clear of (for safety reasons). It is located in a great area if you are a tourist.
Stayed 1 night in Apr 2024
Response from Online Reputation Manager on 11 Apr 2024
Dear Sandra,Thank you for taking the time out to leave a great review!We are glad to hear our service exceeded your expectations and you had an excellent time at our hotel. We look forward to seeing you back again soon.With our best wishes we remain, Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente service but parking to expensive and no space for pick up
Stayed 4 nights in Mar 2024
Response from Online Reputation Manager on 11 Apr 2024
Dear Jose,we appreciate you taking the time to share your great review here!We are happy to know that you were so pleased with our service. In regards to the parking, please note that parking fees are common in city center locations. We look forward to hosting you again in the near future. We wish you all the best,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly helpful staff
Stayed 3 nights in Apr 2024
Response from Online Reputation Manager on 11 Apr 2024
Dear Jamie,Thank you so much for choosing Riu Hotels & Resorts and for sharing your experience! We are very happy to hear that we were able to exceed your expectations and you enjoyed your stay. We look forward to welcoming you back in the near future!Best wishes, Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

10/10 Excellent

Joanna

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very friendly staff, comfy beds, delicious breakfast. I would recommend this hotel to anyone wanting to stay downtown on the waterfront.
Stayed 2 nights in Apr 2024
Response from Online Reputation Manager on 11 Apr 2024
Dear Joanna,Thank you so much for your outstanding review!It was a pleasure to have you with us. We are thrilled to know how much you enjoyed your stay.It is our hope to be able to welcome you back for many stays to come!Best wishes, Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

4/10 Poor

Frederico

Travelled with family
Liked: Staff & service
If your room is close to the street and load areas prepare to not sleep at all! Impossible to sleep at night, windows are old and do not block noise outside. Good location close to pier 39 and great breakfast. Poor options for dinner, fast food and few salads
Stayed 3 nights in Mar 2024
Response from Online Reputation Manager on 8 Apr 2024
Dear Frederico,Thank you for taking the time to leave us a review.Since our number one priority is providing excellent services and as we make every effort to meet our guests’ expectations, we truly regret that you experienced the mentioned issues during your time with us, as this certainly does not line up with the standards to which we wish to hold ourselves.We shall share your words with the corresponding department and we really hope that there were also many positive aspects of your stay and you allow us the opportunity to host you again soon and share a better experience! We remain with warm regards, Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

10/10 Excellent

Marina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to pier 39, walking distance to shops & restaurants. Good breakfast
Stayed 1 night in Apr 2024
Response from Online Reputation Manager on 10 Apr 2024
Dear Marina,Thank you so much for taking the time to review your stay and for the wonderful rating!It was a pleasure to serve you.We hope to have another opportunity to welcome you back in the near future.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

8/10 Good

Keiren

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location to Fishermans wharf/Pier 39. Has parking underneath the hotel. Wasn't a fan of the bathroom in our room. Toilet/shower was behind a door and very samll door opens and hits toilet. The sink is open to the room. One light switch turns on lights for both toilet and sink, so at night it lights up the room. Also the rooms are not sound proofed you can hear street noise. Lots of gueats breakfast has a line up, but breakfast is excellent. Very international clientelle.
Response from Online Reputation Manager on 11 Apr 2024
Dear Keiren,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

10/10 Excellent

Connie Leigh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was very good for our needs. The breakfast and service that was included was excellent. Bathroom could have used some maintenance, the door stuck when opening or closing. Overall, nice experience.
Stayed 3 nights in Apr 2024
Response from Hotel Riu Plaza Fisherman’s Wharf Online Reputati on 11 Apr 2024
Dear Connie Leigh,We endeavour to go above and beyond to ensure our guests have a memorable experience.That is why it is rewarding to learn about you had a nice holiday. We will forward your remark to the department in charge.Thank you very much for being our guest.We will be waiting for your next visit.Warm Regards,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager

8/10 Good

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Near Pier 39 and in safe area. Everything is walkable distance.
Stayed 1 night in Mar 2024
Response from Online Reputation Manager on 11 Apr 2024
Dear Tim,Thank you for taking the time out to leave a review! We are glad to hear our service met your expectations and you had an enjoyable time at our hotel. We look forward to seeing you back again soon. With our best wishes we remain, Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager