City view

Reviews of Grand Hyatt San Francisco

4 out of 5
Grand Hyatt San Francisco
345 Stockton St, San Francisco, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 875 out of 1398 reviews" "
Rating 8 - Good. 324 out of 1398 reviews" "
Rating 6 - Okay. 86 out of 1398 reviews" "
Rating 4 - Poor. 51 out of 1398 reviews" "
Rating 2 - Terrible. 62 out of 1398 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Betsy on 25 Mar 2024
Dear Robert,Thank you for your feedback and rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,

2/10 Terrible

Andrew

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay at a lot of places and this was the first time we didn’t like the stay
Stayed 1 night in Mar 2024
Response from Lindsey on 24 Mar 2024
Dear Andew,Thank you for your review. I am very sorry to learn of your disappointment. Please contact us on one of our Social Media outlets such as Facebook, Twitter, or by using our World of Hyatt chat to further assist you. We hope to keep you as a valued guest and would like to work with you to get this fully resolved. We hope to hear from you soon.Best Regards,

8/10 Good

Pam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Laura on 11 Mar 2024
Dear Pam, Thank you for taking the time to provide your rating. We truly hope your stay with us was enjoyable and we hope to have the pleasure of welcoming you back soon. Best regards,

10/10 Excellent

Aman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need parking
Stayed 1 night in Mar 2024
Response from Melinda on 8 Mar 2024
Dear Aman,Thank you for taking the time to review our property. We have noted your concern about the need for parking and will forward your feedback to our management team. We hope to have the opportunity to welcome you back to Grand Hyatt San Francisco again soon!Warm regards,Melinda

10/10 Excellent

Edgar, Glendale

Stayed 1 night in Feb 2024
Response from Melinda on 22 Mar 2024
Dera Edgar,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us, and we hope to welcome you back to Grand Hyatt San Francisco again soon!Warm regards,Melinda

10/10 Excellent

Dustin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Customer service was excellent and the location was very convenient.
Stayed 4 nights in Feb 2024
Response from Candace on 23 Feb 2024
Dear Dustin,I want to thank you for being a guest of our hotel and for taking the time to share your experience at our hotel. We are overjoyed to hear your positive feedback of our hotel location and customer service. Our hotel staff takes pride in providing each guest with the highest level of care and will appreciate your comments. We hope to welcome you back again soon at Grand Hyatt San Francisco.Warm regards,Candace

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area, practical rooms.
Stayed 4 nights in Feb 2024
Response from Betsy on 22 Feb 2024
Dear Adam,Thank you for your feedback and rating. We are happy that you enjoyed your stay with us and felt that our hotel and practical rooms and was in a great area. We hope to welcome you back as our guest again soon! Warm Regards,

8/10 Good

quan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Response from Lindsey on 20 Feb 2024
Dear Quan,Thank you for taking the time to review your stay with us. I'm happy to hear your stay was overall pleasant. We hope to welcome you back again soon. Best Regards,

8/10 Good

daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Did not get to dine at the restaurant but the club lounge access was very convenient for quick breakfast (had 3 hot items) without having to purchase it
Stayed 4 nights in Feb 2024
Response from Laura on 18 Feb 2024
Dear Daniel, Thank you for taking the time to share your feedback. We are happy to hear that you enjoyed the Regency Club amenities. We truly hope your stay with us was enjoyable and we hope to welcome you back soon. Best regards,

10/10 Excellent

Joel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Jan 2024
Response from Melinda on 7 Feb 2024
Dear Joel,Thank you for taking the time to review our property. We hope to welcome you back to Grand Hyatt San Francisco again soon!Warm regards,Melinda

10/10 Excellent

June Ruth

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Rebecca on 5 Feb 2024
Greetings June Ruth,Thank you for your recent stay. It was our pleasure welcoming you to Grand Hyatt San Francisco. We hope to welcome you back. Warm reagards,Rebecca

10/10 Excellent

Kenta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staffs are friendly and their hospitality was great. I would love to stay here again.
Stayed 1 night in Jan 2024
Response from Laura on 29 Jan 2024
Dear Kenta,Thank you so much for the 5-star rating. We are delighted to hear that your stay with us was enjoyable an that you were pleased with the service from our staff. Our hotel staff takes pride in providing each guest with the highest level of care and will appreciate your comments. We hope to have the pleasure of welcoming you back soon. Best regards,

10/10 Excellent

Crystal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My fiancé and I had never been to San Francisco and we wanted to scratch it off our bucket list. We loved the location of hotel and walkable area to literally everything! Food was amazing and the structures were so worth seeing! We had an amazing time and the hotel staff, valet were superb!
Stayed 3 nights in Jan 2024
Response from Melinda on 24 Jan 2024
Dear Crystal,Thank you for taking the time to review our property. We are so glad to hear you found our location convenient and that our staff provided superb service. We are also glad to hear you found the food amazing. We hope to welcome you back soon!Warm regards,Melinda

10/10 Excellent

Tiffany

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Laura on 15 Jan 2024
Dear Tiffany,Thank you so much for your patronage and for the 5-star rating. We are so happy to hear that your stay with us was enjoyable. We hope to have the pleasure of welcoming you back soon.Best regards,

2/10 Terrible

Victor

Stayed 3 nights in Jan 2024
Response from Janet on 27 Jan 2024
Dear Victor,Thank you for taking the time to provide a rating on our Grand Hyatt San Francisco. We are disappointed to see the low rating and would like to know what we could have done to have made your stay a better experience. Please contact us on one of our social or chat channels. We hope to hear from you soon. Kind regards,

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view, but didn’t have a door to the bathroom that fully closes.
Stayed 1 night in Jan 2024
Response from Ana on 8 Jan 2024
Greetings Brian,Thank you for your feedback. We're pleased to hear you enjoyed the view. We hope to welcome you back soon!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located. Right at downtown union square. Clean and comfortable beds. Highly recommended
Stayed 1 night in Dec 2023
Response from Laura on 8 Jan 2024
Dear Michael,Thank you so much for the 5-star rating. We are so happy to hear that your stay with us was enjoyable. We hope to have the opportunity to welcome you back soon. Best regards,

10/10 Excellent

carmen

Liked: Amenities
Check in was prompt, very courteous and time taken to find our membership acct info. We were even given an upgrade.
Stayed 2 nights in Jan 2024
Response from Laura on 8 Jan 2024
Dear Carmen, Thank you so much for the 5-star rating. We are delighted to hear that your stay with us was enjoyable. We hope to have the pleasure of welcoming you back soon. Best regards,

10/10 Excellent

Cheryl, Mobile

Stayed 2 nights in Dec 2023
Response from Laura on 9 Jan 2024
Dear Cheryl,Thank you so much for the 5-star rating. We are so happy to hear that your stay with us was enjoyable. We hope to have the opportunity to welcome you back soon. Best regards,

10/10 Excellent

Jered

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service!
Stayed 2 nights in Dec 2023
Response from Anisa on 13 Jan 2024
Hello Jered,We are glad to know there was great service. We appreciate your comments and insights and hope to se you again soon.Best,

10/10 Excellent

Rafael

Stayed 2 nights in Dec 2023
Response from Michaela on 3 Jan 2024
Hello Rafael. I want to thank you for your patronage to us at Grand Hyatt San Francisco. I am pleased you enjoyed your time with us and truly appreciate your review. I hope to have you back as our Guest in the future. Have a great day!

2/10 Terrible

Ying

Stayed 1 night in Dec 2023
Response from Michaela on 3 Jan 2024
Hello Ying. I want to personally thank you for being our Guest at Grand Hyatt San Francisco. I truly appreciate your time and review. If you need assistance regarding your stay, please reach out to us on Facebook or X with your stay details. Have a great day!

10/10 Excellent

Reuben

Stayed 1 night in Dec 2023
Response from Anisa on 13 Jan 2024
Hi Reuben,Thank you for your rating. We hope you enjoyed your stay with us and hope to see you again soon.Best,

10/10 Excellent

Anne marie

Stayed 4 nights in Dec 2023
Response from Melinda on 20 Jan 2024
Dear Anne marie,Thank you for taking the time to review our property. We hope to welcome you back soon!Warm regards,Melinda

10/10 Excellent

RASHVINDER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jamie on 3 Jan 2024
Dear Rashvinder,Thank you for your perfect rating for our Grand Hyatt San Francisco. We were delighted to see that you enjoyed your stay with us! We hope to have the opportunity to welcome you back as our guest for another great stay in the future!Warm regards!

10/10 Excellent

Jérôme

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
One of the most central and best hotel of San Francisco. Amazing view. Luxury as you would expect there.
Stayed 1 night in Dec 2023
Response from Michaela on 26 Dec 2023
Hello Jerome. Thank you for being our Guest at Grand Hyatt San Francisco. I am pleased you enjoyed your stay, and our location served you well. I truly appreciate your time and review and look forward to welcoming you back as our Guest in the future. Have a great day!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful room and comfortable.
The room was clean and very comfortable. I appreciated that housekeeping came daily and early in the morning. Can't go wrong with accommodations.
Stayed 2 nights in Dec 2023
Response from Melinda on 18 Dec 2023
Good afternoon,Thank you for taking the time to review our property. We are so glad to hear you found your room clean and comfortable. We are also glad to hear housekeeping came daily and early morning. We hope to welcome you back soon!Warm regards,Melinda

10/10 Excellent

Richard

Stayed 1 night in Dec 2023
Response from Melinda on 18 Dec 2023
Dear Richard,Thank you for taking the time to review our property. We hope to welcome you back soon!Warm regards,Melinda

10/10 Excellent

Eric

Stayed 1 night in Dec 2023
Response from Michaela on 12 Dec 2023
Hi Eric! I want to personally thank you for being our Guest at Grand Hyatt San Francisco. I truly appreciate your time and review and am pleased you enjoyed your time with us. I hope to welcome you back as our Guest in the near future!

10/10 Excellent

Claudia

Stayed 1 night in Dec 2023
Response from Betsy on 11 Dec 2023
Dear Claudia, Thank you for the 5/5 rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,

2/10 Terrible

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Melinda on 9 Feb 2024
Dear Joseph,Thank you for taking the time to review our property. We would appreciate any feedback on what could have been done to make your stay a better experience. Please reach out to us on our social media or chat channels so we can discuss your stay further. We hope to welcome you back to Grand Hyatt San Francisco again soon for an improved stay that exceeds all expectations.Warm regards,Melinda

10/10 Excellent

oscar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 2 nights in Dec 2023
Response from Veronica on 5 Dec 2023
Hello oscar!Thank you for the amazing 5-star review! We are delighted to hear that you enjoyed your stay with us at Grand Hyatt San Francisco! We love hearing that the customer service was great as this is what we strive to provide our guests with. We do hope to have the pleasure of welcoming you back in the future, so please feel free to contact us should you need any assistance.

10/10 Excellent

Gisele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay at the Grand Hyatt every time I go to San Francisco - love it
Stayed 2 nights in Nov 2023
Response from Betsy on 25 Nov 2023
Dear Gisele,Thank you for the 5/5 rating and feedback. We are so happy to hear that every time you come to San Francisco you stay at our hotel. It is always a pleasure to welcome you. Thank you for staying with us and thank you for your loyalty to Hyatt. We look forward to welcoming you as our guest again soon.Warm Regards,

10/10 Excellent

Ishak

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and center if the city.
Stayed 2 nights in Nov 2023
Response from Rebecca on 20 Nov 2023
Greetings Ishak,Thank you for your feedback and your recent stay. We are happy you enjoyed our beautiful hotel and wonderful location. We hope to welcome you back again.Warm regards,Rebecca

10/10 Excellent

Roza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

4/10 Poor

Chris

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Melinda on 14 Nov 2023
Dear Chris,Thank you for taking the time to review our property. Please reach out to us on our social media or chat channels to discuss your stay further. We hope to keep you as a valued guest.Warm regards,Melinda

8/10 Good

Fred, Gilroy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location convenient and clean hotel. Pricey parking and really didn’t get a good understanding of what the $39 extra fee was for?
Stayed 1 night in Nov 2023
Response from Larissa on 12 Nov 2023
Hello Fred,Thank you for your feedback. We appreciate your insight on our parking. We are glad to know you found our location clean and convenient. Thank you for staying with us and we hope to have the chance to host you again.Kind regards,

8/10 Good

Hanna

Stayed 2 nights in Nov 2023
Response from Jamie on 4 Dec 2023
Dear Hanna,Thank you for taking the time to leave a rating for our Grand Hyatt San Francisco. It's great to see that you enjoyed your stay with us, and we hope to have the opportunity to welcome you back for an even better stay experience in the future!Warm regards,

10/10 Excellent

Kenneth

Stayed 1 night in Nov 2023
Response from Michaela on 8 Nov 2023
Dear Kenneth,Thank you for being our Guest at Grand Hyatt San Francisco. I am pleased you enjoyed your time with us and appreciate your positive review. I look forward to having you back as our Guest in the future!

10/10 Excellent

Spencer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cold Welcome, Warm Goodbye
Nice hotel, location always matches our activities. Really enjoyed the bar staff, valet/bell staff super friendly, housekeepers gave the warmest greeting, but my front desk check in with Alex (?) was unfortunately unwelcoming. Checking out went fine and agent was pleasant.
Stayed 2 nights in Oct 2023
Response from Betsy on 3 Nov 2023
Dear Spencer,Thank you for the 10/10 rating and feedback We are happy to hear that you felt our hotel was nice and our bar staff, valet and housekeepers were friendly and welcoming. We apologize for your experience at the front desk, and we will be sure to address this with our management team. Thank you for staying with us. We look forward to welcoming you as our guest again soon. Warm Regards,

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Melinda on 1 Nov 2023
Dear Monica,Thank you for taking the time to review our property. We hope to welcome you back soon!Warm regards,Melinda

10/10 Excellent

Tyson

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with everything in walking distance. Great shopping.
Stayed 2 nights in Sep 2023
Response from Melinda on 26 Oct 2023
Dear Tyson,Thank you for taking the time to review our property. We are so glad to hear you found our location convenient with everything in walking distance and were able to enjoy the great shopping. We hope to welcome you back soon!Warm regards,Melinda

10/10 Excellent

Kerim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Ana on 26 Oct 2023
Dear Kerim,We appreciate your rating. We hope to welcome you back soon!

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice club floor room and amenities
Nice hotel. Great amenities and food on club floor. Was disappointed that the hotel did not recognize my platinum status and charged for parking which my rates said I would receive free parking. Otherwise a great experience.
Stayed 2 nights in Oct 2023
Response from Veronica on 23 Oct 2023
Hello Justin!Thank you for sharing your feedback with us. We are happy to hear that you enjoyed your stay with us, and that the hotel is nice with great amenities and food on the club floor! I am sorry that your status was not recognized and that you were charged for parking. I will ensure to pass along your feedback to our executive management team as this does allow us the opportunity to improve our services. We do hope to have the pleasure of welcoming you back in the future, so please feel free to contact us should you need any assistance.

8/10 Good

Aaron

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Michaela on 24 Oct 2023
Hello Aaron! I want to thank you for your patronage to us at Grand Hyatt San Francisco. I am pleased you enjoyed your stay and look forward to welcoming you back in the future. Have a great day!

10/10 Excellent

abigail, Jaffrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Concierge was very helpful with great dining suggestions
Stayed 1 night in Aug 2023
Response from Jamison on 14 Oct 2023
Hello Abigail, Thank you for taking the time to review your recent stay at our hotel. We are happy to see that our hotel met your expectations with a 5-star rating. We are delighted that the Concierge was attentive to your questions and offered helpful insight to local eatery's; Our team will appreciate your positive feedback. We look forward to welcoming you again at Grand Hyatt San Francisco!Best regards, Jamison

8/10 Good

Inti

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, very clean. There are only two things I disliked: beds a bit uncomfortable and narrower, only valet parking is available (a bit pricey)
Stayed 3 nights in Oct 2023
Response from Veronica on 16 Oct 2023
Hello Inti!Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed your stay at Grand Hyatt San Francisco, and that it is a great location and verify clean! I am sorry to hear that bed was a bit uncomfortable and that the valet parking was pricey. I will ensure to pass along your feedback to our executive management team as this does allow us the opportunity to improve our services. We do hope to have the pleasure of welcoming you back in the future, so please let us know if we can be of any assistance.

10/10 Excellent

Baylee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location. awesome views!
Stayed 1 night in Oct 2023
Response from Laura on 10 Oct 2023
Dear Baylee,Thank you so much for your patronage and for the 5-star rating. I am delighted to hear that you enjoyed your stay with us and were pleased with the view from your room. We hope to have the pleasure of welcoming you back soon.Best regards,

10/10 Excellent

Diana

Stayed 2 nights in Oct 2023
Response from Ana on 10 Oct 2023
Dear Diana,We appreciate your wonderful rating! We hope to see you soon!

10/10 Excellent

Steve

Stayed 1 night in Oct 2023