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Classic Building. Great property, excellent location.
Raul
Stayed 1 night in Apr 2024
Response from Veronica. P on 14 Apr 2024
Thank you for your review. I'm glad you were able to enjoy our beautiful historic and newly remodeled building in the center of downtown. I hope we get the chance to host you on your future travels to the area.
Staff was excellent.
Aziz (one of the valet guys) was very personable and made our day, everyday!
The location is close to just about everything.
Rosemin
Stayed 3 nights in Mar 2024
Response from Veronica. P on 30 Mar 2024
Thank you for telling us about your stay. We have shared your feedback with Aziz and we are happy he made such a positive impression on your stay. We hope to see you next time!
This was a pricey hotel and would not have picked this hotel but I was attending a wedding with my 81yr mom and 90yr aunt and this was a block away from the venue.
I was pleasantly surprised on how beautiful the architecture and condition of this historic building. Rooms were excellent, staff friendly, onsite bar and restaurant were great! No complaints at all and now this will be on my list of places to stay when in SD. Well worth the price!
Robert
Stayed 2 nights in Mar 2024
Response from R. Acosta on 26 Mar 2024
Thank you for taking the time to share your positive feedback with us! We're thrilled to hear that you enjoyed your experience at our hotel. Your kind words mean the world to us and serve as a wonderful motivation for our team. It was our pleasure to host you, and we hope to have the opportunity to welcome you back for another exceptional stay in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to reach out. Safe travels, and thank you for choosing to stay with us.
Thank you for letting us know about your recent trip. I'm glad you enjoyed your time here. With so many options, we appreciate you choosing to stay with us and taking the time to let us know how we did. I look forward to your next trip!
It was a beautiful property. It would be nice to know that the only form of parking they offer is valet which isnt free
Mario
Stayed 1 night in Mar 2024
Response from Veronica. P on 24 Mar 2024
Thank you for sharing your experience with us. I'm glad you enjoyed your time here. As we are in a downtown area, parking can be difficult which is why we offer 24/7 valet service for our guests with unlimited in and out privilege's for a fee. You can find more information on the hotel details or amenity's page. I hope we get the chance to host you should your travels bring you back to the area.
This hotel retains the feel of the bank….and we loved that! The location is terrific for walking many places in the city.
Lorri
Stayed 3 nights in Mar 2024
Response from Veronica. P on 24 Mar 2024
Thank you for sharing about your stay. We are within 1 mile of many great locations like Seaport village, Balboa park, Little Italy, and the historic Gaslamp. There is plenty to do and see just around the corner, I'm glad you to experience the best we have to offer!
Property is nice and upscale
Only thing for me the mattress was a bit too stiff
Jose Antonio
Stayed 1 night in Mar 2024
Response from Veronica. P on 24 Mar 2024
Thank you for sharing your experience with us. I apologize everything wasn't as expected with your visit. In the future, please feel free to let us know if you are uncomfortable in anyway and we would be happy to find a way to fix it! I hope we get the chance to provide you with a more comfortable stay on your future visits.
10/10 Excellent
Elyssa
Travelled with partner
27 Feb 2024
Liked: Cleanliness, staff & service, amenities
I really enjoyed my stay
Elyssa
Stayed 1 night in Feb 2024
Response from Veronica. P on 2 Mar 2024
Thank you for staying with us, I'm glad to hear you enjoyed your stay. We hope to see you next time your travels bring you back to the area.
The staff was excellent during my stay, downtown San Diego needs a lot of work which includes opening more businesses, the homeless problem, and its sidewalks are unsanitary due to drugs and urine and feces.
Arthur
Stayed 2 nights in Feb 2024
Response from R. Acosta on 26 Feb 2024
Although we are glad you enjoyed our property we are truly sorry to hear about your concerns regarding the downtown area. While we strive to provide a safe and comfortable environment within our hotel premises, we understand that external factors beyond our control can influence your experience. Your feedback is valuable to us, and we'll continue to work closely with downtown leadership and the community to address any safety issues in the surrounding area. We appreciate your feedback and hope to have the opportunity to welcome you back in the future. If you have any further concerns or questions, please don't hesitate to reach out to our team.
6/10 Okay
john
Travelled with family
17 Feb 2024
Liked: Staff & service, amenities
Hotel was convenient for doing things downtown, but was tarnished by the amount of homeless in the area.
john
Stayed 2 nights in Feb 2024
Response from R. Acosta on 26 Feb 2024
Thank you for taking the time to share your feedback with us. We genuinely appreciate your perspective and value the opportunity to address your concerns. Our commitment to providing a safe and comfortable environment for our guests is of utmost importance to us. We are exploring additional outreach measures and collaborating with local leadership to contribute positively towards the community. Thank you for choosing the Courtyard Marriott, Downtown, and we hope to have the opportunity to welcome you back in the future.
10/10 Excellent
Gavina
12 Feb 2024
Liked: Cleanliness, staff & service
Gavina
Stayed 4 nights in Feb 2024
Response from Veronica. P on 24 Mar 2024
Thank you for sharing your recent stay. I'm glad we could provide you with a 5 star experience!
Dear Guest,Thank you for your kind rating! We're delighted to know you had a great experience during your stay with us. Your satisfaction is our top priority, and we hope to have the pleasure of hosting you again in the future. If you have any specific feedback or requests for your next visit, feel free to share them with us. Safe travels
10/10 Excellent
Kyle
29 Jan 2024
Kyle
Stayed 1 night in Jan 2024
Response from Veronica. P on 24 Mar 2024
Thank you for rating your recent stay. I'm glad we could provide you a 5 star experience. We hope to see you next time!
Your satisfaction is our utmost priority, and we can't wait to have the opportunity to welcome you back for another fantastic stay. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Thank you for choosing our hotel.
Dear Guest, We're thrilled to hear that you enjoyed your time at our hotel. Providing exceptional experiences for our guests is what we strive for, and we're delighted to have met your expectations. We hope to have the pleasure of welcoming you back for another memorable stay.
Excellent memorable time in San Diego. Touring the city using hop on hop off introduced us to various parts of the city. The hotel staff was instrumental in telling us the places to visit and not visit. We had a great time thanks to the entire staff of Courtyard Marriott from front staff to wait staff to housekeeping. Thanks for a helping to make my 70th birthday celebration phenomenal
Verified traveller
Stayed 6 nights in Jan 2024
Response from R. Acosta on 23 Jan 2024
Dear Guest,Thank you so much for taking the time to share your wonderful review! We are delighted to hear that you had a fantastic stay with us and that our front desk team was able to contribute to your positive experience.Our team takes great pride in providing excellent service, and it's always rewarding to know that their efforts are appreciated. We'll make sure to pass on your kind words to the front desk staff, and welcome your return in the future.
This property is a beautiful old bank building tastefully repurposed into a very nice hotel.
William
Stayed 2 nights in Dec 2023
Response from R. Acosta on 23 Jan 2024
Dear Guest, Our properties historical status is a feature we are proud of, and are glad it was a positive staple during your stay. We hope our recently finished remodeling, as well as our commitment to our unique architecture will help you choose our property when your travels bring you back to our area. Thank you for your feedback and have a wonderful day.
Dear Guest,We are glad your stay was great and would appreciate any feedback in order to assure we reach your 100% satisfaction in the future, thank you!
Dear Guest, we appreciate your review and are glad you enjoyed your stay, We hope to see you in the future.
6/10 Okay
taofeng
13 Jan 2024
taofeng
Stayed 3 nights in Jan 2024
Response from R. Acosta on 12 Feb 2024
Dear Guest, We are sorry we were not able to meet your 100% satisfaction and we would love any feedback necessary to help us achieve that goal. Our priority is to ensure your stay is as comfortable and convenient as possible. Feel free to reach out to our management team if you have any further questions and we hope to welcome you back.
10/10 Excellent
Pranavkumar
Travelled with family, Travelled with family and small children
Dear Guest, We are happy your room was spacious in order to accommodate your stay, and we appreciate the feedback. If you travels bring you back to this area we hope you choose our property again, have a great day!
My birthday weekend was amazing, my stay was comfortable and we had a fantastic time exploring the city!
Anthony
Stayed 2 nights in Jan 2024
Response from Courtyard Marriott San Diego Downtown on 9 Jan 2024
We are happy you got enjoy your birthday with us enjoyed our city. Our goal is to always make you feel welcomed and hope we continue to do so in the near future.
10/10 Excellent
Stephanie
5 Jan 2024
Stephanie
Stayed 1 night in Jan 2024
Response from Courtyard Marriott San Diego Downtown on 9 Jan 2024
We appreciate you staying with us and hope you come back soon.
I spent New years weekend here with my partner. The room was spacious and clean. Staff was friendly. The iron in our room did not work but it was quickly replaced when I called for one. Location is great. Close enough to get to bars and restaurants but far enough that the nightlife doesn't keep you up at night. Coming here again.
Eduardo
Stayed 2 nights in Dec 2023
Response from R. Acosta on 3 Jan 2024
Dear Guest, Thank you for your kind words! We're thrill our location was convenient for your stay and we look forward to welcoming you back soon.
8/10 Good
Daniela, Chicago
30 Dec 2023
Daniela
Stayed 2 nights in Dec 2023
Response from R. Acosta on 2 Jan 2024
We are happy you enjoyed your stay at our property, and hope that upon your return we are able to reach your 100% satisfaction.
Dear Guest, We are glad you enjoyed your stay. If your plans bring you back to our property we will be sure to reach your 100% satisfaction. Have a great day!
The staff at the hotel was great and very accommodating.
SCOTT WILLIAM
Stayed 4 nights in Dec 2023
Response from R. Acosta on 2 Jan 2024
Dear Guest, It was a pleasure having you as our guest, and we're delighted to hear you had a positive experience. Your kind words mean a lot to us. We hope to be welcoming you back soon.
My family spent the night in San Diego for a mini get a way and this hotel was perfect. It was very nice inside and the room was nice and cozy
Markesha
Stayed 1 night in Dec 2023
Response from R. Acosta on 2 Jan 2024
Dear Guest, Thank you so much for your kind review! We're thrilled to hear you enjoyed your stay at our hotel. It was our pleasure to host you, and we look forward to welcoming you back soon.
4/10 Poor
James Jang-Sik
Travelled with family
28 Dec 2023
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
We were faced with various disappointments. Upon check-in, there were full of hairs in the toilet waste basket. Not sure why this was the case. We asked for slippers and that request was met. We have also asked for the laundry bags and this was not fulfilled. I had to go down to the front desk and pick them up. Body Soap was not pumping from the bottle and probably the housekeeping forgot to refill. I feel my expectation was not extraordinary, and I am disappointed for the price I have paid.
James Jang-Sik
Stayed 1 night in Dec 2023
Response from R. Acosta on 2 Jan 2024
Dear Guest, We apologize for the experience you had while visiting our property. We will be speaking to our housekeeping leadership team in order to ensure a clean room, and for request to be met in a timely manner. We hope you choose our property when your travels bring you back into our area, and have a great day.
Dear guest, Thank you for taking the time to review your stay. Our goal is to provide a top 10 stay and i apologize that was not your experience. I hope we get the opportunity to provide you with a more comfortable experience on your future visits.
BEWARE…..Not the hotels fault but the Cities. There are homeless people ALL over the downtown area. Saw one man bent over, pants pulled down, urinating right in front of me as we were walking down the sidewalk. The hotel is clean and safe just the downtown is not safe to walk around alone especially after dark.
Shelley
Stayed 1 night in Dec 2023
Response from Veronica. P on 1 Jan 2024
Thank you for taking the time to let us know about your visit. I am glad you felt comfortable and safe in the hotel. We work closely with a local program called clean and safe that works in the downtown area with locals and business to provide a safe environment. We appreciate your feedback knowing there is still work to be done. I hope to be able to host you on your future travels.
10/10 Excellent
Dominick
19 Dec 2023
Dominick
Stayed 5 nights in Dec 2023
Response from Veronica. P on 31 Dec 2023
Thank you for choosing to stay with us. I am glad we were able to provide you a top 10 stay.
10/10 Excellent
Maria
Travelled with group
17 Dec 2023
Maria
Stayed 1 night in Dec 2023
Response from Veronica. P on 31 Dec 2023
Thank you for choosing to stay with us. I am glad we were able to provide you with a 10 star stay.
Response from Courtyard Marriott San Diego Downtown on 17 Dec 2023
Thank you so much for staying and look forward to seeing again, best regards.Courtyard Marriott San Diego Downtown.
8/10 Good
Cristina
11 Dec 2023
Liked: Cleanliness
Cristina
Response from R. Acosta on 12 Feb 2024
Dear GuestWe're thrilled to see that you enjoyed your time at our hotel. Providing exceptional experiences for our guests is what we strive for, and we're delighted to have met your expectations. We hope to have the pleasure of welcoming you back for another memorable stay.
Property has a super interesting history! Central to most food venues. Definitely recommend.
Toni
Response from R. Acosta on 26 Feb 2024
We wanted to take a moment to extend our sincerest gratitude for choosing to stay with us once again. Your continued patronage means the world to us, and we're truly honored to have you as a valued guest at our hotel.Thank you for allowing us the opportunity to serve you. We look forward to your next visit and to creating more memorable experiences together.
8/10 Good
Karen
3 Dec 2023
Karen
Stayed 1 night in Dec 2023
Response from Veronica. P on 1 Jan 2024
Thank you for rating your recent stay. I apologize we weren't able to provide you a 5 star stay. I hoe we can provide you a more comfortable experience should your travels bring you back to the area.
8/10 Good
Alvaro A
3 Dec 2023
Alvaro A
Stayed 1 night in Dec 2023
Response from R. Acosta on 7 Dec 2023
Dear Guest, We are happy you enjoyed your stay and look forward to your return. We will be sure to reach your 100% satisfaction if you ever choose our property again, have a wonderful day!
Dear Guest, The impression you received from our staff is what we strive for as a hotel, and as a brand in whole. We are glad your experience was great and hope to see you in the future!
What an amazing staff this place has! Everyone is so friendly and welcoming, from simple accommodation requests to giving help in directions. Great job to all who work at this location!
Jerry
Stayed 1 night in Nov 2023
Response from Courtyard Marriott San Diego Downtown on 28 Nov 2023