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Reviews of TownePlace Suites by Marriott San Antonio Northwest

2.5 out of 5
TownePlace Suites by Marriott San Antonio Northwest
5014 Prue Rd, San Antonio, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 482 out of 1000 reviews" "
Rating 8 - Good. 300 out of 1000 reviews" "
Rating 6 - Okay. 118 out of 1000 reviews" "
Rating 4 - Poor. 57 out of 1000 reviews" "
Rating 2 - Terrible. 43 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Carlos G

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our bed sheets were stained with dried blood. Makes one think if they actually wash them after every use. They were replaced once staff was notified. Toilet seat was loose and I had to tighten the one bolt holding the seat down. Room looked old and used up. The room could/should be updated with new furniture, carpet, etc.
Stayed 2 nights in Mar 2024

4/10 Poor

edward f sacks

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Washers were out of order, they only had one vacuum cleaner and never cleaned our room for 6 days.clean towels only. Breakfast was fair.
Stayed 5 nights in Mar 2024

4/10 Poor

edward f sacks

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Amado

Travelled with family and small children
Liked: Amenities
Check in and out was super easy, services house keeping super bad, room cleanness average
Stayed 2 nights in Mar 2024

10/10 Excellent

Lekesha

Stayed 2 nights in Mar 2024

2/10 Terrible

Manar

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Our room was not clean when we first arrived. Asked for cleaning services, but they never came! Later we found cockroaches in our hotel room and had to vacate the hotel in the middle of the night! Wouldn’t stay there ever again!
Stayed 2 nights in Feb 2024

4/10 Poor

Elizabeth

Stayed 2 nights in Jan 2024

10/10 Excellent

Samuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is 2nd to none. They are the reason for the 5star reviews. They make you feel appreciated. Every one of them.
Stayed 2 nights in Dec 2023

4/10 Poor

MATHEW, Allen

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a 5 member room. Not enough towels, blankets, toilet napkin, etc No home service even after requesting Breakfast has limited menu
Stayed 2 nights in Dec 2023

10/10 Excellent

Homero

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Natoyah

Disliked: Property conditions & facilities
Just ok
This hotel is old, there was sinks in the floors in the rooms and hallways. Water in the bathroom were lukewarm not hot. Pullout bed was horrible. Not enough light in the rooms..
Stayed 2 nights in Dec 2023

6/10 Okay

Dianna

Travelled with family and small children
Liked: Amenities
Disliked: Staff & service
It was average with mediocre staff
Stayed 1 night in Dec 2023

4/10 Poor

PATRICIA

Travelled with family
Staff was very nice. We had no hot shower in first room, night one. They gave us a new room - my electric card had to be reprogrammed 9 times, causing multiple trips to front desk
Stayed 4 nights in Dec 2023

4/10 Poor

maria lucia

Travelled with family
Disliked: Cleanliness, amenities
Nice
Stayed 4 nights in Nov 2023

8/10 Good

Jose

Stayed 2 nights in Nov 2023

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the cost, this place was a good stay in SanAntonio. I was in an accessible room and found it to work well to my needs & I’d stay again for the $ Pros: very clean. well appointed kitchenette with refrigerator/freezer, microwave, coffeemaker, & 2-pan cooktop plus dishware, flatware, pans, etc. Room was large - bed comfortable usb charging ports on each side of bed & on the desk lamp. elevators are fast! Cons: Can hear the people in the next room even though they were talking at normal levels. I assume they heard us chatting as well. I know this common issue at many hotels, but heads up. breakfast was just meh with inconsistent food temps & quality between the two mornings. Both days offered scrambled eggs and sausage patties as the hot items (my least favorite at hotels). The oatmeal was creamy and amazing on the day I ate later (9:30am), but almost raw and watery when I showed up earlier a day later (8:00am). I would suggest and have been delighted to see them serve bacon, biscuits n sausage gravy, and waffles or pancakes for breakfast. There wasn’t a luggage rack in the closet to set my suitcase on. Perhaps just missing in my room? Most have them. And my biggest recommendation to this hotel is to provide a dinette or place for people to sit and eat together in the rooms. Since one can cook in the room but there’s no place to sit and eat except at the desk tucked in a corner with just one office chair.
Stayed 2 nights in Nov 2023

2/10 Terrible

Jaime

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No hot water and the beds where horrible the pull out had bad stains on the mattress Housekeeping never showed up in the 5 days I was there even after requesting a refresh the toilet was coming off it’s mounting and I had to keep asking for towels I guess the limit is 3 towels for 5 guests
Stayed 6 nights in Oct 2023

6/10 Okay

Kelli

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Nov 2023

10/10 Excellent

Sonya

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to Texas Oncology! Clean and safe facility!
Stayed 1 night in Oct 2023

8/10 Good

Elena

Liked: Property conditions & facilities
Stayed 3 nights in Oct 2023

6/10 Okay

Cara

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was clean, staff was nice, but the shower/bathroom situation was terrible. We stayed for 3 nights. The first night and next morning we took showers and none of us had hot water.....it wasn't freezing but it was was only occasionally almost warm. And the water pressure was non-existent...it was a dribble at best no matter which setting it was on. The next morning we got up to shower and there was NO hot water at all...it was straight freezing. They did move us rooms and were very kind about it. But the new room...the remote batteries were dead, all but one of the bathroom lightbulbs was burnt out so it was very dark. The water pressure was slightly better but not much but it was hot and the tub drained (water built up in the tub in the previous room.) The staff was really nice. The breakfast was pretty good. So not the worst place I've stayed - I just really like a nice hard hot shower and you will not get that here.
Stayed 3 nights in Oct 2023

10/10 Excellent

Krishna chaitanya

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the place. There was no disturbance during my stay.
Stayed 5 nights in Oct 2023

2/10 Terrible

Dulce

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Adriana

Travelled with family, Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Rude man in front desk breakfast is not very good stayed at other townplaces suites and they had way better options . They dont have anything extra like pillows towels wont be staying there again
Stayed 2 nights in Oct 2023

6/10 Okay

Tracey

Stayed 2 nights in Oct 2023

2/10 Terrible

Feliza

Stayed 1 night in Sep 2023

6/10 Okay

Roxann

Stayed 1 night in Oct 2023

10/10 Excellent

Juanita

Stayed 3 nights in Oct 2023

4/10 Poor

Sherri

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
dirty, room smelled of smoke
Stayed 1 night in Sep 2023

10/10 Excellent

Qun

Stayed 1 night in Oct 2023

8/10 Good

Ashley

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
My allergies were terrible in this room Because it smelled like straight baby powder. There blood stains in the shower. Our air conditioner never got cold. I did like how I felt safe. Friendly staff.

8/10 Good

Hugo

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
The room was great however there was only hot water in the shower. Pet areas had poop bags but no grass. Breakfast was great!
Stayed 3 nights in Sep 2023

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
It is conveniently close to shops
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is what it is
Enjoyed our stay as much as a hotel stay will allow. 😊
Stayed 1 night in Aug 2023

10/10 Excellent

Erick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great stay. My son and I had an awesome time
Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Property conditions & facilities
This is a very cozy place and
Stayed 1 night in Jul 2023

10/10 Excellent

Alexandria

Liked: Cleanliness, staff & service, property conditions & facilities
The woman checking us in was the most pleasant person! She was friendly & professional. We stayed for just one night and everything was great. The pool is a little small and got crowded after a while, but its summer and we are all hot! So, I get it! Location is centralized to mostly everything you need. We would happily stay here again.

6/10 Okay

Clara

Travelled with family
Disliked: Cleanliness, staff & service
Stayed 2 nights in Jul 2023

10/10 Excellent

Deepinder

Travelled with family
Liked: Cleanliness, staff & service
Nice but dated property. Needs refresh.
Stayed 1 night in Jun 2023

10/10 Excellent

Timothy

Liked: Property conditions & facilities
Stayed 1 night in Jun 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Krystal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely a great stay
I would definitely stay here again... and we did! The staff is friendly and accommodating. Our room was spacious and comfortable for our family of five! The pool was nice and clean and not too deep either.
Stayed 1 night in May 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Charges
Never gave any indication that we parked on premises or agreed to pay a parking fee but was charged to our credit card.
Stayed 1 night in May 2023

8/10 Good

Courtney

Liked: Property conditions & facilities
It was a nice stay! Staff was friendly and helpful!! There were stains on the sheets and comforters on the beds and then a door came off on the sink when it was barley touched but other then that not bad!
Stayed 3 nights in May 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Laura, Alamo

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, easy access to highway. Breakfast variety was delicious!
Stayed 2 nights in May 2023

10/10 Excellent

Vinayak

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious room, clean, and close to the bus stop. Cooking facilities. Decent breakfast. Minor nitpicks: bathroom had tiles coming off the wall near the shower in one place. Would have liked breakfast to last till 10am rather than 9am.
Stayed 3 nights in May 2023