Exterior

Reviews of Omni La Mansion del Rio

4 out of 5
Omni La Mansion del Rio
112 College St, San Antonio, TX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1592 out of 2162 reviews" "
Rating 8 - Good. 328 out of 2162 reviews" "
Rating 6 - Okay. 137 out of 2162 reviews" "
Rating 4 - Poor. 61 out of 2162 reviews" "
Rating 2 - Terrible. 44 out of 2162 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting with fountains, open air balconies, glass doors etc. Staff was wonderful!
Stayed 2 nights in Mar 2024
Response from Hotel Management on 25 Mar 2024
Thank you for the review! We look forward to welcoming you back again in the future!

8/10 Good

Timothy

Travelled with family
Liked: Staff & service, property conditions & facilities
First time visiting San Antonio with family. We did some research on the property but unfortunately not enough. Few things to consider before booking. There is NO parking at the property. Ballet parking is $50 and the public parking across the street is $30 overnight. Our room had no microwave and NO windows at all. (We had a double glass door) which we totally disliked. There is also no washer/ dryer available for guests.
Response from Hotel Management on 25 Mar 2024
Please accept our sincere apologies for your stay being less than you had envisioned. Our aim is to always provide a memorable experience that leaves our customers excited to return. We routinely survey our area and assure you the 55 valet parking fee we charge is very comparable to other downtown hotels. We hope this does not deter you from visiting San Antonio in the future. We hope you will visit us again.

10/10 Excellent

Mauricio, Addison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Management on 25 Mar 2024
Thank you for the review! We look forward to your return!

10/10 Excellent

Darryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel located in an excellent place.
Stayed 1 night in Mar 2024
Response from Angel W on 23 Mar 2024
Thank you for your great feedback. We look forward to seeing you again!

10/10 Excellent

Patricia L

Liked: Cleanliness, property conditions & facilities
Parking was questionable. $60 to valet for one night is a bit over the top. We parked across the street, but was a bit inconvenient. The registration upon arrival was really a nightmare because there is little access to registration except for two cars at a time and you have to be out on the street before you can get into the hotel. Other than that the hotel is beautiful and we enjoyed it.
Stayed 2 nights in Mar 2024
Response from Hotel Management on 22 Mar 2024
Thank you for your review and feedback. We are pleased to know that you enjoyed your overall stay with us. We routinely survey our area and assure you the 55 valet parking fee we charge is very comparable to other downtown hotels, however, we apologize for the long wait time for your vehicle. We are focused on delivering memorable experiences, and we will certainly use your feedback to improve our property and service levels. We hope to welcome you back again in the near future.

10/10 Excellent

Norma Irma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really clean nice staff close to Riverwalk
Stayed 2 nights in Feb 2024
Response from Hotel Management on 22 Mar 2024
Thank you for the wonderful review. We are pleased to hear that you enjoyed your stay with us. We are very fortunate to have the River Walk right outside our doors. We hope to welcome you back again soon.

10/10 Excellent

Thelma

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On the river walk
Stayed 2 nights in Mar 2024
Response from Hotel Management on 21 Mar 2024
Thank you for the review! We look forward to welcoming you back again in the near future!

10/10 Excellent

Kimberly

Travelled with pets, Travelled with partner
Liked: Staff & service, property conditions & facilities
Loved the balcony and ability to walk directly out onto the Riverwalk. And of course pet friendly is always a plus.
Stayed 3 nights in Mar 2024
Response from Hotel Management on 20 Mar 2024
Thank you for the review. We are very fortunate to have the River Walk right outside of our doors! We are happy to hear you had an overall positive experience. We look forward to your return!

10/10 Excellent

Courtney

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Loved it! Very family friendly. The hotel is located in prime area! It is built on the river walk and a family friendly walk to the Alamo. No complaints. Staff was amazing and facility was awesome. This will be my families go to hotel when we travel to San Antonio.
Stayed 3 nights in Mar 2024
Response from Hotel Management on 19 Mar 2024
Thank you for the review. We are pleased to hear you had an overall positive experience with us during your stay & appreciate your kind words about our staff and service levels. We look forward to welcoming you back again in the future!

8/10 Good

supriya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to attractions. Safe and family friendly.
Stayed 2 nights in Mar 2024
Response from Hotel Management on 19 Mar 2024
Thank you for the review. We are very fortunate to have the River Walk as well as many other downtown attractions right outside of our doors. We look forward to welcoming you back again in the near future!

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay at !! very convenient to and from the river walk !
Stayed 3 nights in Mar 2024
Response from Hotel Management on 19 Mar 2024
Thank you for the review! We are pleased to hear you had an overall positive stay with us. We look forward to your return!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Management on 20 Mar 2024
Thank you for the review! We hope to see you again in the near future!

6/10 Okay

Christopher

Travelled with family
Great location right on the river walk. Room was just an average hotel room.
Stayed 1 night in Mar 2024
Response from Hotel Management on 18 Mar 2024
Thank you for the review. We are pleased to hear that you enjoyed your stay with us! We are very fortunate to have the River Walk right out of our hotel door and look forward to welcoming you back soon.

10/10 Excellent

Linda

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a room with a river view. Location of hotel is ideal and people watching from our balcony was great. Really enjoyed our stay. The Riverwalk is a great area to explore.
Stayed 3 nights in Mar 2024
Response from Hotel Management on 18 Mar 2024
Thank you for your kind words! We are pleased to hear that you enjoyed your stay with us! We are very fortunate to have the River Walk and many downtown attractions right out of our hotel doors. We look forward to welcoming you back soon.

8/10 Good

Gary L.

Travelled with family
Liked: Amenities
Housekeeping failed to restock all the coffee supplies.
Stayed 2 nights in Mar 2024
Response from Hotel Management on 15 Mar 2024
Thank for the feedback. We appreciate your honesty & hope you will return for an improved experience.

10/10 Excellent

Jeannette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Hotel Management on 18 Mar 2024
Thank you for the review! We look forward to your return!

10/10 Excellent

Michael, Katy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Management on 18 Mar 2024
Thank you for the review! We look forward to your return!

10/10 Excellent

Yesenia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Hotel Management on 15 Mar 2024
Thank you for the review! We look forward to your return!

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need self parking option not just vallet Parking across the street is not convenient I will not leave my sports car with manual transmission for hotel staff to use
Stayed 1 night in Mar 2024
Response from Hotel Management on 12 Mar 2024
Thank you for the review. We appreciate your honest feedback and understand your concerns. We hope you will afford us a future opportunity for an improved experience.

10/10 Excellent

Jeffrey, Abilene

Travelled with partner
Liked: Property conditions & facilities
Definitely a beautiful place and friendly staff.
Stayed 1 night in Mar 2024
Response from Hotel Management on 12 Mar 2024
Thank you for the review! We are thrilled to hear your had an overall positive experience with us during your stay. We look forward to your return!

10/10 Excellent

Dominic

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location on the Riverwalk.
Stayed 3 nights in Mar 2024
Response from Hotel Management on 12 Mar 2024
Thank you for the review. We are very fortunate to have the River Walk right outside of our doors. We look forward to welcoming you back again in the future!

10/10 Excellent

kim

Liked: Cleanliness, staff & service, property conditions & facilities
We loved sitting on our patio and watching all below us. The restaurant was a bit slow but the food was deliscous. Staff were very friendly and they clean d the room daily.
Stayed 4 nights in Feb 2024
Response from Hotel Management on 12 Mar 2024
Thank you for the review! We appreciate your kind words about our staff. We look forward to welcoming you back again in the future!

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in a great location. Anthony at the front desk was simply outstanding
Stayed 3 nights in Feb 2024
Response from Hotel Management on 4 Mar 2024
Thank you for the review. We are thrilled to hear that you enjoyed your overall stay with us. We are very fortunate to have some terrific associates who love taking care of our guests. We look forward to welcoming you back again soon!

10/10 Excellent

Marianne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being on river walk. Pool area. Surprised us with bottle of champagne and desert for our anniversary
Stayed 3 nights in Feb 2024
Response from Hotel Management on 1 Mar 2024
Thank you for choosing us for your anniversary visit! We are very fortunate to have some terrific associates who love taking care of our guests. We are thrilled to hear that you had a great time, and we hope you choose us again for any future celebrations.

6/10 Okay

Nicola

Travelled with partner
This hotel is overpriced for what you get. For what they charge it should include parking, which it didn’t. Rooms are small. The location on the Riverwalk was the nicest thing about it. No complimentary WiFi unless you are a member of their rewards program. All in all a disappointing stay for 2 nights.
Stayed 2 nights in Feb 2024
Response from Hotel Management on 29 Feb 2024
Nicola, we are disappointed to hear about your experience with us. Our goal is to always have guests excited to return to our hotel. We hope we can afford a future opportunity to regain your confidence.

10/10 Excellent

Janet, Frankenmuth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great! Employees were very helpful.
Stayed 1 night in Feb 2024
Response from Hotel Management on 28 Feb 2024
Thank you for the review! We are very fortunate to have associates who love to take great care of our guests. We look forward to welcoming you back again soon!

6/10 Okay

Ben

Stayed 2 nights in Feb 2024
Response from B. Davis on 20 Mar 2024
Ben, thank you for your review. We look forward to welcoming you back soon.

10/10 Excellent

Mathew

Travelled with partner
Amazing stay and would highly recommend
Stayed 2 nights in Feb 2024
Response from Hotel Management on 26 Feb 2024
Thank you for the review! We are delighted that you enjoyed your stay with us! We hope to see you back soon!

10/10 Excellent

Shawna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the cleanliness of the hotel. I very much enjoyed the rich history behind the building itself and all of the historical items on the walls with the information behind them. We will definitely be back!
Stayed 2 nights in Feb 2024
Response from Hotel Management on 26 Feb 2024
Thank you for your review. Our rich history is a highlight of the hotel that we are very proud of. We could not be more pleased to hear that you enjoyed your visit and look forward to your return!

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the property and the location on the river walk!
Stayed 4 nights in Feb 2024
Response from Hotel Management on 26 Feb 2024
Thank you for the wonderful review, Taylor. We are pleased to hear that you enjoyed your stay with us. We are very fortunate to have the River Walk right outside our doors. We hope to welcome you back again soon.

8/10 Good

Patsy

Travelled with family
Liked: Amenities
WiFi service was horrible.
Stayed 4 nights in Feb 2024
Response from Hotel Management on 23 Feb 2024
Thank you for the feedback. We apologize for any inconvenience you faced while in our care. We hope you will return for an improved experience.

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotel Management on 23 Feb 2024
Thank you for the review! We look forward to your return!

10/10 Excellent

Reuben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 3 nights in Feb 2024
Response from Omni La Mansion Del Rio on 20 Feb 2024
Thank you for the review! We appreciate your honest feedback & hope you will visit us again in the future.

4/10 Poor

Hermione

Liked: Cleanliness
I am a single female traveler. I was put in an exterior room of the hotel. I was on the street with a door, across from the parking garage, despite booking weeks in advance and checking in at 4:30pm. I could not open my curtains. I listened to my neighbour vomit the first morning and the garbage bins dropping outside at 6:30am on my second morning. I tried to eat breakfast in the hotel and was told it would be a 45 minute wait due to a private function. Great location, historic vibe but services were unimpressive. Wifi at a cost.
Stayed 2 nights in Feb 2024
Response from Omni La Mansion Del Rio on 20 Feb 2024
We're sorry to hear your experience was less than perfect, we hope that you give us the opportunity to serve you again in the future.

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Feb 2024
Response from Omni La Mansion Del Rio on 20 Feb 2024
Thank you for the review! We look forward to your return!

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Omni La Mansion Del Rio on 20 Feb 2024
Thank you for the review! We look forward to your return!

10/10 Excellent

roger

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that everything around the Hotel was so convenient
Stayed 1 night in Jan 2024
Response from Omni La Mansion Del Rio on 20 Feb 2024
Thank you for the review! We look forward to your return!

10/10 Excellent

Ramon, Riverside

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Limited 2 bed rooms with great river views. Most RV rooms are suites. If you are looking for 2 bed room, call them directly if they can accommodate your request for 2 bed room with great river views. The staff there are great! friendly & helpful! They will take their time to best accommodate your needs. I did a 5 night stay with my family and it was great!
Stayed 5 nights in Nov 2023
Response from Hotel Management on 15 Feb 2024
We couldn't be happier to know that we met your expectations in every way, and we are grateful you took the time to let us know. Your kind words about our property and customer service are truly appreciated, and we hope you will visit us again soon!

6/10 Okay

Judy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t receive what I paid for. I expect a room with a river walk balcony and when I arrived was told they were all booked. Which I had made reservations a head of time to make sure that wasn’t the case and had a room available to us.
Stayed 1 night in Feb 2024
Response from Hotel Management on 15 Feb 2024
Please accept our sincere apologies for your stay being less than you had envisioned. Our aim is to always provide a memorable experience that leaves our customers excited to return. We clearly fell short with you this time, and for that we are disappointed.

10/10 Excellent

frayba

Stayed 1 night in Feb 2024
Response from Hotel Management on 15 Feb 2024
Thank you for the review! We look forward to your return!

10/10 Excellent

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Hotel Management on 15 Feb 2024
Thank you for the review! We look forward to your return!

4/10 Poor

Armado

Response from Hotel Management on 15 Feb 2024
Thank you for the feedback. We are disappointed to hear you had an underwhelming experience. We hope to be able to afford a future opportunity to regain your confidence.

10/10 Excellent

Olga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking will cost rather walk
Stayed 1 night in Feb 2024
Response from Hotel Management on 12 Feb 2024
Thank you for the review! We appreciate your honest feedback & hope you will visit us again in the future.

10/10 Excellent

Crystal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the convenience of all the restaurants and shops
Stayed 1 night in Feb 2024
Response from Hotel Management on 12 Feb 2024
Thank you for your kind words! We are pleased to hear that you enjoyed your stay with us! We are very fortunate to have the River Walk and many downtown attractions right out of our hotel doors. We look forward to welcoming you back soon.

10/10 Excellent

Kristian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Feb 2024
Response from Hotel Management on 12 Feb 2024
Thank you for the review! We are delighted that you enjoyed your stay with us! We hope to see you back soon!

10/10 Excellent

Paula

Travelled with partner
The property was beautiful even in the winter! Will come back in the summer to swim!
Stayed 3 nights in Feb 2024
Response from Hotel Management on 12 Feb 2024
Thank you for the wonderful review, Paula. We are thrilled to hear that you enjoyed your overall stay with us. We look forward to welcoming you back this summer!

10/10 Excellent

Dawn

Stayed 2 nights in Feb 2024
Response from B. Davis on 20 Mar 2024
Dawn, thank you for the wonderful review, Guest Name. We are thrilled to hear that you enjoyed your overall stay with us. We look forward to welcoming you back again soon!

10/10 Excellent

JAMES

Stayed 2 nights in Feb 2024
Response from Hotel Management on 20 Mar 2024
Thank you for the review! We look forward to welcoming you back again soon!

8/10 Good

Tania

Liked: Staff & service, property conditions & facilities
Definitely I wont stay here again. Is nice but the sheets in the bedroom had blood stain. Inwas dissapointed. Parking my vehicle was a bad experience. Since all parking lot was occupied my husband had to walk and park it accross.
Stayed 1 night in Feb 2024
Response from Hotel Management on 12 Feb 2024
Thank you for your feedback. Please accept our sincerest apologies for the challenges experienced while in our care. We are focused on delivering memorable experiences, and we will certainly use your feedback to improve our property and service levels.

10/10 Excellent

Gwen

Stayed 2 nights in Feb 2024
Response from Hotel Management on 20 Mar 2024
Thank you for the review! We look forward to your return!