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Reviews of Hôtel Dandy

3 out of 5
Hôtel Dandy
93 A Rue Cauchoise, Rouen, Seine-Maritime

Reviews

7.4

Good

Rating 10 - Excellent. 68 out of 307 reviews" "
Rating 8 - Good. 131 out of 307 reviews" "
Rating 6 - Okay. 66 out of 307 reviews" "
Rating 4 - Poor. 31 out of 307 reviews" "
Rating 2 - Terrible. 11 out of 307 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

7.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

loic

Stayed 2 nights in Oct 2023

8/10 Good

Pierre

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Great location close to most sights and many bars and restaurants. However, the neighbourhood is noisy.
Stayed 1 night in Sep 2023

8/10 Good

Katharine

Stayed 1 night in Sep 2023

10/10 Excellent

Eric

Stayed 1 night in Aug 2023

8/10 Good

Duchan

Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

FLAVIEN

Stayed 1 night in Apr 2023

10/10 Excellent

Søren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming room on 4th floor
Stayed 2 nights in May 2022

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a find. We'll be back
It's just the loveliest of places. The manager is extremely pleasant and helpful. Thee decor is charming. Wonderful deep bath. Beautiful bedding and curtains. Very quiet though very near everything
Stayed 2 nights in Apr 2022

10/10 Excellent

Rhoda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing. Friendly and informative. The hotel is between the train station and old town. It is easy walking to all major services, museums and historical sites. There a LOT of interesting shops and cafes nearby. Breakfasts were lovely.
Stayed 2 nights in Mar 2022

8/10 Good

ferdinando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from vincent on 28 Oct 2021
merci de votre soutient

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautifully decorated hotel. Very close to the old town market place and surrounded by a large variety of eateries in the area.
Stayed 1 night in Oct 2021
Response from vincent on 16 Oct 2021
thank you, it was a pleasure to welcome you

10/10 Excellent

Stevren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT LOCATION
PARKING IS BY METER, BUT AT 7PM-9AM IT IS FREE. HOTEL WAS COMFORTABLE AND THE OWNER WAS ON SITE AND VERY EASY TO SPEAK AND UNDERSTAND ENGLISH. ROOM WAS INEXPENSIVE YET MUCH BIGGER THAN I EXPECTED. AND NICE BED- WE SLEPT IN!
Stayed 1 night in Sep 2021
Response from vincent on 28 Sept 2021
bonjour, thank you I hop you had a nice stay in France. Hope to see you again

10/10 Excellent

peter

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good small French hotel, convenient and great value.
Stayed 2 nights in Nov 2019
Response from vincent on 18 Nov 2019
Thank you, we hope to see you again

6/10 Okay

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My husband and I stayed in this hotel for two nights. It’s a perfect location in old town, just few hundred yards from Saint- Joan of Ark Church. Unfortunately, there is no information on hotel’s website that it’s pedestrian street only. After few rounds on nearby streets ( our GPS got “crazy”), we parked the car on another street and I walked to hotel. A very nice front desk person opened the metal boulder, so we could get to hotel to unload our luggage. After that we had to drive to parking garage which is two blocks away and costs 15 euros s day. Our room was clean, bed comfortable. As usual, website pictures are more impressive that a reality , but we knew that it’s a small, old hotel and it’s location was more important to us. However, both nights we couldn’t sleep till 3:00 am, because of outside noise. There is a bar across the street that stays open till 2:00 am and “ happy” customers didn’t care how late it is. Also, please note that shower gel, shampoo and conditioner are all in one, as in majority of European hotels.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The owner and his team were so kind and helpful. This is an old property and very very french. Small rooms but clean. Very central. Great little find .
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quirky property with lots of narrow stairs. We booked a family room for 4 but actually got 2 adjoining double bedrooms on the top floor accessed by their own staircase. Rooms were lovely, well presented and clean. Bathrooms were slightly old-fashioned with only handheld shower attachments to taps so showering was a bit tricky, but lots of hot water. Didn't eat breakfast in the hotel so can't comment on the food, but the dining area looked well presented. Staff very friendly and really helpful with suggestions for restaurants. Only real downside to this property is the access as it is on a pedestrianised street so you can't park outside. We ended up paying for 4 hour parking on a side street and then moving the car to a 24 hour underground car park. Would have been good to have been given directions straight to the car park prior to arrival to avoid having to move the car around.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Good location, older style building, very compact bathroom but good value.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel manager, Stella, was extremely helpful with all requests, and made this an excellent stay. the property itself is well situated and has all the amenities, is comfortable and very clean. great view of the city from the top floor (where I stayed). (but the top floor requires climbing one flight of stairs). If I could make a suggestion -- please try to eliminate all single-use plastic items from the hotel. There aren't very many, only a few things this hotel uses, like plastic cups in the guest rooms, and yogurt containers on the breakfast buffet. Please find a way to use re-usable (washable) items or at least paper (decomposable). Merci beaucoup for everything!
Stayed 1 night in Jun 2019

2/10 Terrible

Elizabeth

Disliked: Staff & service
Awful
Hotel charged me 4 times on my card for a 1 night stay. When I sent them proof they still denied and refused to refund. I booked via hotels.com and despite the assurances no help in the end. A budget hotel cost me a 5 star price for 1 night. Do not go to this hotel
Stayed 1 night in May 2019
Response from vd on 12 July 2019
Thank you for your visit, but you where charge only one time, but we had to try several time because your card was rejected several time. We can't be responsable of your bank mismatch. You still not give us the proff your where charge several time ; that i am sure you had give if you had it, but you can't as you where charge once only. We are honest people us, not as your comment With our best regards

10/10 Excellent

Sally-Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is small, greatly renovated with antique furniture.Great breakfast in fair size dining room.
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
Very spotty WiFi. No shower but a sprayer a tub level. Bed was comfortable.
Stayed 1 night in Mar 2019

6/10 Okay

Maureen

Liked: Cleanliness, property conditions & facilities
Cute rooms. 5th floor not accessible by elevator. Internet didnt work in our room.
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness
Great location! You could walk everywhere without a problem. The room and bed were large.
Stayed 1 night in Nov 2018
Response from vincent on 6 Nov 2018
thank you for your visit

6/10 Okay

D, UK

Liked: Cleanliness, staff & service, room comfort
great location, not good for disabled
We spent three nights at the Hotel Dandy, and found the staff (singular when we arrived) friendly and very helpful. The room was nice, the bed very good, and there was lots of room to move. The hotel could not be better placed in the heart of the old town. The breakfast room was very pleasant, and breakfast was very good, in the French manner. However, we do not think the hotel is suitable for people with disabilities. While there is a lift to room levels, it is small, and would not accommodate a wheelchair of any size (which we didn’t need, but we were on sticks). Our room was on floor 4, and there was a step down to the lift level, and the lift door swung in such a way as to make movement quite difficult. The bathroom was ok, but I could not use the shower. There was a bath with a shower in it, so getting in was tricky, but the slippery bath floor and the lack of a non-stick matt meant I could not use it. Parking could have been a really serious problem for us. We were told by the hotel that there were parking spaces we could pay for. When we got there, they were all taken, and in any case, we were told that they were not suitable for disabled people. We were told that we could park on “Suave disabile” spots on a nearby road. They were also all taken, and we parked illegally until one became free (found for us by the hotel, for which many thanks). So as blue badge holders, we didn’t pay for parking, a plus if a space is available. Good holiday, though.
Stayed 3 nights in Oct 2018
Response from vincent on 16 Oct 2018
thank you for your visit

8/10 Good

Andrew, Hampshire UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traditional small French hotel
A very traditional small friendly hotel so French it could only be in France! It was very clean and the room beautifully decorated with a very comfortable antique bed. A friendly and helpful receptionist was looking after things and the only fly in the ointment was that the WiFi wasn't working initially, although it finally came back at about 10pm. Otherwise, the hotel is superbly situated in a very old part of town surrounded by fantastic bars and restaurants. Highly recommended, I'll definitely be staying here again on my next visit.
Stayed 1 night in Sep 2018
Response from vincent on 25 Sept 2018
Thank you, we hope to see you soon

8/10 Good

Charlee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from vincent on 25 Sept 2018
thank you for your visit

10/10 Excellent

paula

Clean, convenient Rouen Stay
This hotel was the perfect location for walking anywhere in the city, and within a very short distance to and from the train station. Very clean, comfortable bed and pillows, natural light filled room and bathroom with great windows that open for ventilation. The service from staff was excellent. The Wi-Fi only worked in the lobby , but we didn’t mind. It was a little bit noisy late at night from the bar across the street; but we think that was because it was a Friday night. We still loved our stay here !
Stayed 1 night in Aug 2018
Response from vincent on 4 Sept 2018
Thank you for your visit, we hope to welcome you soon

8/10 Good

J, England

Liked: Cleanliness, staff & service
Good value
good location, no parking, coffee from a machine, quiet rooms,with all the basics clean,comfortable and nice.Wi-fi slow hit and miss.overall very good value.
Stayed 2 nights in Aug 2018
Response from vincent on 27 Aug 2018
thank you, we hope to see you soon. For the parking we have just few place that is better to book in advance.

8/10 Good

Karen, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming and friendly
Fantastic staff who go above and beyond to assist. Don't expect 'all the mod cons ' that you would get from a hotel chain, but this original and charming hotel is in a great location and worth a visit.
Stayed 2 nights in Jul 2018
Response from vincent on 31 July 2018
thank you for stayed with us, we hope to see you again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Typical small French hotel in a great location
We stayed one night on our return from Spain. The hotel has parking for only 3 cars and this was booked so we parked in an underground car park 3 mins walk away. The hotel is in an older building, very central for sightseeing. We were up in the roof, which gave us lovely views from the skylight windows, but my 6’3” husband found the bathroom a real challenge. Even I, at 5’1” was struggling to stand upright in the shower. The rooms were all beautifully decorated and the bed was comfortable. There are bars and restaurants nearby - bear that in mind if you don’t like city noise especially in summer as there is no air con. We didn’t have breakfast but the croissants and coffee smelled great! Great value hotel too for such a fabulous location.
Stayed 1 night in Jun 2018
Response from vincent on 12 July 2018
Thank you, we hope to see you soon

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, good price, clean & comfortable
Great location, good price, clean & comfortable room.
Stayed 3 nights in Mar 2018
Response from vincent on 10 Apr 2018
Thank you, we hope to see you soon

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, helpful hotelier and staff and hotel in good central area of Rouen which is very interesting historic city. We felt that breakfast price was a bit high per person, relative to lunch/dinner prices of local restaurants. We liked Hotel Dandy and will think to book again for a future visit.
Response from vincet on 10 Apr 2018
Thank you, I hope to see you soon (why you didn't try our express breakfast at 4.50€)

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Location is awesome
Overnight stay on Rouen - couple is lovely - lovely people - pricebis right -i would he happy to stay again
Stayed 1 night in Jan 2018
Response from vincent on 16 Jan 2018
thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value, very pleasant hotel
Stayed 3 nights.Room was rather spacious for Europe. Location couldn't have been better. Walkable from train, very close to major sites, yet area was quite at night. Teally enjoyed the stay!
Stayed 3 nights in Sep 2017
Response from vincent on 13 Nov 2017
Thank you, we hope to see you soon

2/10 Terrible

Carrie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terribly customer service and extremely rude
Wouldn't refund my money even though we had a medical emergency that prevented us from staying at the hotel that night. Front staff was extremely rude and had no sympathy at all.
Stayed 1 night in Aug 2017

6/10 Okay

Burnham Canary

Liked: Staff & service
Disliked: Property conditions & facilities
Central position
Stay got to a bad start with a water leak causing warer to be turned off in the Hotel. Friday night in Rouen was very noisy with windows open. Staff were very friendly . The Hotel was well situated for the heart of Rouen.
Response from vincent on 6 Apr 2017
Bonjour, Thank you for your comment, unfortunatly we had to turned off the water (from 14h untill 17h30), the time to repair the plumbing.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Fredrick

Liked: Cleanliness
Fine, no more than that.
One very nice and helpful concierge, and one who was not. Stayed one night, happy that it wasn't longer. No charm here, just a place to stay.
Response from General Manager on 9 Aug 2016
Bonjour, we thank you for your comment, we are improving slowly, but we are. In which room were you ? that I can see what I can do to imropve it soon. Hope to see you next time, best regards.

6/10 Okay

Michael, USA

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Convenient, a certain charm...but very bad Wi-Fi
This hotel is on a pedestrian-only street on the edge of the center of Rouen. There are good restaurants right down the street. The nearest parking was a public garage about five minutes' walk away...a problem if you're carrying too much. It's an older hotel with no elevator/lift. The room was clean and nicely decorated, and had the only bathtub I saw on my two-week trip, which was nice (I'm a bath person rather than a shower person) and soothing. The biggest drawback was the Wi-Fi: I could connect but it was so weak that the Internet connection was either extremely slow or non-existent. In 2016, I think decent Wi-Fi is something we should be able to expect (particularly if a listing actually promises "free Internet"); it matters for things like making your next reservation. I mentioned it to the man who seemed to be the manager/owner, but I'd describe his reaction as politely uninterested. (By the way, I do speak French well, and this conversation was in French, so no one should assume there was a language barrier.) Also, one of the two nights, between street noise that ran well into the night and a construction site very close by that started work bright and early, I didn't get as much sleep as I'd have liked.
Response from vincent on 21 July 2016
Bonjour, we thank you for your comment. With just 3 rooms per floor I'm surprised you didn't saw the lift.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Rouen for one night
Good hotel but no air conditioning in the room and noisy neighbourhood throughout the night due to soccer fans and late opening of bars
Response from vincent on 18 June 2016
Bonjour, Thank you for your comment, during your stay (june) the heater was still on, so I don't think that the air conditionning was really necessary, we are in normandy and the heater can be on even on august. Of course it's allready apenned to have more than 30°C but in general no more than 10-15 days in the year. Please think to the planet and don't use too many energy ( nuclear in france :( ) For the noise due to the soccer last time was in 1998. I'm sorry you didn't have the best experience, but hope to see you again. Best regards.

6/10 Okay

Sharon

Liked: Cleanliness
Response from vincent on 21 June 2016
MERCI DE VOTRE VISITE

6/10 Okay

chtistine , strasbourg

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very friendly and nice woman
The woman working there is so nice that it made all the difference for me. The hotel was immaculately clean.
Response from vincent on 19 June 2016
thank you and hope to see you agaiin

8/10 Good

Kaaren B, Adelaide

Liked: Cleanliness, staff & service, room comfort
Charm and character
Charming little hotel in choice, historic pedestrian part of Rouen. Quiet and convenient, nice lounge area.
Response from vincent on 2 July 2016
thank you, and I hope to see you again

4/10 Poor

Ross, Sydney, Australia

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Comfortable Enough, Sorry About the NOISE...
Arrived early afternoon. Greeted (?) by a receptionist who appeared not to want to be there. Room was on the top floor and comfortable enough apart from pathetic pillows on the bed and threadbare towels provided - we had to chase down a second towel. Street below very noisy with the party or drinking not finishing until after 4.00 am. Double glazed windows not enough to stop the noise. Room rate was cheap but if you want a decent night's sleep, spend a bit more and go to a quieter area.

10/10 Excellent

Peter, Austin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Rouen.
Very comfortable, clean and friendly staff. Vincent, our host was fun to talk with and always helpful. Neighborhood is sweet with cafes on the street at night and a low level night life going on. Room is fun with old style furniture and updated bathroom.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location close to old market area in Rouen.
We were a 2-minute walk to the old market area (and the site of Joan of Arc's martyrdom), and about 10 minutes to the beautiful cathedral. Good-sized room with great water pressure. Proprietor makes his own calvados!

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The staff member was very polite and helpful but this is a run down, shabby hotel that should not be rated 3 star and should not be charging anything like 110 Euros per night. The room was unventilated and extremely hot, although it was not that hot outside. It was too noisy to have the windows open at night and the curtains were flimsy and too small so it was very bright very early in the morning. Breakfast is not included in the price.

10/10 Excellent

Trevor, West Sussex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Night stop over which next time will be longer
Fantastic welcome from Vincent - top notch service and very attentive. Nothing was too much trouble. In tghe end we booked a further 3 rooms for friends/family as well