4/10 Poor
Susan
Travelled with family
25 Mar 2024
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
It is not obvious where the hotel entrance is. We ended up walking into the Hotel California located directly next door. It must happen a lot because the concierge desk was not the most welcoming or helpful.
The location is a 5 minute walk to Termini Station which made it super easy to travel around the city.
There are several restaurants just outside the hotel, all reasonably priced and one open for breakfast that was beyond just a croissant and coffee.
The building was quite old, but does include a small elevator making it easy to take luggage up and down.
There is a 24-hour concierge desk; however the staff are not overly friendly, though they did everything that we asked of them including arranging a taxi pick up to head to the airport. It took minutes to get a taxi as they come from Termini station.
The room was clean; however you only receive clean towels every third day which was disappointing. The beds were rock hard and not the most comfortable. The room served our purpose of a place to lay our heads for our three-night stay, but I would not have wanted to be there much longer than that.
Susan
Stayed 3 nights in Mar 2024