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Reviews of Orange Hotel

4 out of 5
Orange Hotel
Via Crescenzio 86, Rome, RM

Reviews

7.4

Good

Rating 10 - Excellent. 153 out of 729 reviews" "
Rating 8 - Good. 300 out of 729 reviews" "
Rating 6 - Okay. 161 out of 729 reviews" "
Rating 4 - Poor. 83 out of 729 reviews" "
Rating 2 - Terrible. 32 out of 729 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

6.2/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Man

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall was an unpleasant experience.
Stayed 3 nights in Feb 2024

10/10 Excellent

LARSEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rome is Great
The arrival was super, good informations, we asked for a good restaurant near-by andthe advice was so good that we 6 out of 7 nights went to that restaurant. The room was well cleaned every day. We enjoyed Orange Hotel
Stayed 7 nights in Nov 2023

10/10 Excellent

Edwin

Stayed 3 nights in Nov 2023

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

C

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

4/10 Poor

Carol

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
So very disappointed
We chose this hotel for proximity to Vatican City and the many amenities; room service, rooftop meals, rooftop view, handicap, accessible everywhere. Well, the restaurant was closed . The Jacuzz you have to pay €32 per person to use. We called the hotel from the airport for early check-in were told we could get early check-in by 11 o’clock. We paid for a taxi service for all of us to get there including my mom in a wheelchair and were told there was no early check-in we’d have to wait till 3 o’clock no exceptions if a room happened to open up, it would cost us another €30 per person to enter any room early and they lied they said they never spoke to anyone and that was a big lie. And So we had to take my mom in a wheelchair and my whole family and go find a place to park for three hours sees me for hours while they read it up our rooms the handicap accessible part is they have a lift that takes you from the bottom floor to the base floor of the lobby there’s two lobbies ones on the left ones on the right basically ones in the front was in the back we can only answer the front one the Back being too many stairs. This is a big issue. The room had a big step up to the bathroom. The rooms were dirty, dusty, smelly and old. No toiletry articles actually had to ask for everything blankets, etc. not 4 star at all 2 at best. We booked 3 rooms and all 3 rooms sakes issues. My sisters room looked like there was blood on the wall.
Stayed 3 nights in Sep 2023

6/10 Okay

kristen

Liked: Staff & service
Stayed 13 nights in Sep 2023

6/10 Okay

Susan

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
It was convenient to the Vatican- walking distance. Old facility.
Stayed 3 nights in Sep 2023

6/10 Okay

Lina

Travelled with family
Liked: Cleanliness, staff & service
There is a lot of mix feeling about this hotel. The location is great about 5 min walk to the Vatican. The room are so-so. No big deal. The first room the Ac didn’t work and and u can see there where some water damage or stain in the wall also it smelled moldy in the first room. The second room was good just water stain in the walls but the biggest problem was the noise that came from the restaurant which is 2 feet next to the hotel and did not close till 2 am if your a light sleeper they will keep you up. With the loud talking Shout out the the two male staff at the front desk. They were every helpful
Stayed 2 nights in Sep 2023

8/10 Good

Marshall, Grand Rapids

Liked: Cleanliness, staff & service, property conditions & facilities
Refreshments in fridg
Stayed 11 nights in Aug 2023

4/10 Poor

Allison

Travelled with group
Disliked: Property conditions & facilities
This hotel did not really look the way it looked in the pictures. We were excited about this stay but it was not what we expected. It was quite small, most of the lighting was orange, the walls must have been thin because we could hear the noise from the restaurant downstairs when we were trying to sleep, and there were bugs as well.
Stayed 3 nights in Aug 2023

6/10 Okay

Julie

Stayed 1 night in Jul 2023

10/10 Excellent

Jose

Service and location
Stayed 4 nights in Jul 2023

6/10 Okay

Ann

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jul 2023

10/10 Excellent

Ahmedali

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very accessible hotel in Rome
The location of this hotel is incredible if youd like to explore Vatican city and the more eastern parts of Rome. Its is a 10 min walk to either St Peters Square or the Vatican Museums. There is a lot of local shopping in close vicinity and also many restaurants and geletarias. Despite the location, the hotel itself needs a bit of work. There was no soap in the washrooms and the shower needs to be upgraded. If rooms are upgraded this would be a great hotel in Rome.
Stayed 2 nights in Jun 2023

4/10 Poor

Annisha, West Babylon

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This property is very run down and dirty. The mirrors in the room I was given looked liked they were never cleaned. The bathroom was leaky and the water was not draining. I kept getting told they will fix the issues in the morning and that they didn’t have another room to move me too. I spoke with other people as I was there and they had the same issues. Luckily I was only there for one night. Don’t stay here believe me you will regret it!
Stayed 1 night in Jun 2023

2/10 Terrible

Xuemei

Travelled with family
Disliked: Property conditions & facilities
It's very dirty! Toilet bowl doesn't work!
Stayed 1 night in Jun 2023

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Gross
Stayed 1 night in Jun 2023

2/10 Terrible

Gina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
There was no AC or hot water in the room we had. I discovered that there was no hot water the day we checked in but were never told that. Took a cold shower on Day 1...the room was like 85degrees so it didnt matter. When i complained about the AC, there was no follow-up. They offered another room but the entire property was without hot water. It appears from the reviews this has happened before. I left after two days and went elsewhere for the remaining 3 nights. Ill be seeking a refund and am disappointed Expedia books packages with such a low rate hotel.
Stayed 5 nights in Jun 2023

2/10 Terrible

Angela

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

4/10 Poor

LOLITA

Stayed 1 night in Jun 2023

4/10 Poor

Amy, Penn Valley

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This was a very disappointing hotel - run down - smelly rooms - no roof deck bar - no breakfast- did not get 2 of the 3 rooms i booked yet waz charged for the larger rooms
Stayed 1 night in Jun 2023

4/10 Poor

Bryant

Travelled with partner
Disliked: Cleanliness
Check in was smooth no problems staff were pleasant. However, once my gf and I got to our room it was a turn for the worst. Found another persons hair immediately on the bed and on the ground. Stains on walls and floor however I can handle that. What I can’t handle is the fact there is MOLD and left over used Q tips lying on the table and in the shower. Additionally, sheets and towels left us feeling itchy. Would not really recommend this place unless you brought your own sheets and towels fr.
Stayed 1 night in May 2023

8/10 Good

Lucille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

2/10 Terrible

Amelia

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

2/10 Terrible

Darren

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2023

10/10 Excellent

Daisy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, clean hotel, easy to get around. Would stay here again it was very nice. The only thing was one of the night front desks guy made my friend very uncomfortable. He tried asking her out out of the blue and was very aggressive about it. She did not give any indication she was interested. The only other interaction she had with him was asking for toilet paper. So not sure what gave him the idea it was okay.
Response from Marco - Front Desk Coordinator on 22 Mar 2023
Good Evening,Thank You for Your review.I'm sorry if there was a misunderstanding. with our night auditor, we really take care of our clients. We hope to see You again in our Hotel.Best regards, Orange Hotel Staff

10/10 Excellent

Jeimy

Stayed 2 nights in Mar 2023
Response from Marco - Front Desk Coordinator on 24 Apr 2023
Hello form Orange Hotel!Merci pour votre review.We hope to see You again in our Hotel.Best regards,Orange Hotel Staff

6/10 Okay

Salvatore

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2023
Response from Marco - Front Desk Coordinator on 24 Apr 2023
Hello form Orange Hotel!Thank You for the review.We hope to see You again in our Hotel.Best regards,Orange Hotel Staff

4/10 Poor

Tunay

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Wouldn’t come back
We didn’t enjoy our stay at the Orange Hotel in Rome. The room was dirty, especially the floors and there were no toiletries in the bathroom. Despite flagging this to the reception, nothing was done about it. The floor had hairs everywhere and the bathroom hadn’t been properly cleaned. The rooms are very small and the mini fridge wasn’t working. Room was in old/poor condition. I don’t see how this is a 4 star hotel, this is 2 star quality at best. Better off spending a bit more and finding something else. Only plus was the location.
Stayed 3 nights in Feb 2023

10/10 Excellent

John, Enfield

Stayed 5 nights in Feb 2023

10/10 Excellent

Inga

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023

10/10 Excellent

Megan

Stayed 1 night in Jan 2023

8/10 Good

Reuben

Stayed 3 nights in Dec 2022

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dreadful, and they ignore any complaints
So I thought I was booking a 4* hotel and I’ll give it as honestly as I can. This isn’t a 4* hotel. The rooms are big with a fair sized bathroom but there are so many things that are wrong with this hotel. • The AC wasn’t working so has to have a window open which meant it was noisy. • The TV didn’t work - it’s usually in Italian anyway so this wasn’t a real issue but should still work • There was no real duvet in the room, just a thin blanket and sheet so if you get cold easily, then good luck • The shower was full of limescale and mould that after you used it, it would drip for ages making a loud noise onto the shower floor so you had to have both doors closed not to hear it BUT the thing that tipped it for me, was I woke up and after about an hour of being awake, I was really itchy and it’s because the bed had bedbugs. I went to a pharmacy who said it was bedbugs and when I tried to contact this hotel about these issues, they didn’t want to know. I have sent multiple emails to them which have all been ignored and I certainly wouldn’t be going again. It’s so disappointing as the location is perfect and even SOME of the staff) were lovely, it’s just if you read other reviews as well, the con’s definitely outweigh the positives here.
Stayed 1 night in Nov 2022

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient because of the location
Stayed 2 nights in Nov 2022

10/10 Excellent

Caitlin

Stayed 3 nights in Nov 2022

10/10 Excellent

Yurisbeth

Stayed 3 nights in Nov 2022

4/10 Poor

Sharon

Stayed 2 nights in Oct 2022

4/10 Poor

Crystal

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I loved the location, it was so close to the vatican. Shops and restaurants nearby. I did not liked all the hasle my husband and I went through because the door didnt want to open and we had trouble locking the door. There was never shampoo in the room or hand soap. We asked for hand soap and atleast the staff gave us a few but not enough. The shower was dirty and gave a creepy vibe. Overall just try not to stay here at all.
Stayed 4 nights in Oct 2022

10/10 Excellent

que

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 3 nights in Sep 2022

4/10 Poor

James

Stayed 1 night in Sep 2022

6/10 Okay

MARCIN, Denver

Stayed 4 nights in Sep 2022

10/10 Excellent

Lacy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room
Stayed 2 nights in Sep 2022

10/10 Excellent

Marshall, Grand Rapids

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good location, very good staff
Stayed 11 nights in Jul 2022

10/10 Excellent

Ming Wei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2022

8/10 Good

Expedia

Stayed 4 nights in Jun 2022

10/10 Excellent

Jacquelyn

Stayed 2 nights in Jun 2022

6/10 Okay

Miguel

Liked: Cleanliness, staff & service
Has Potential
This hotel has a lot of potential but needs some work. The location was good, I liked being out of right downtown Rome and closer to the Vatican. It was quiet and there was a street with some quiet restaurants close. The hotel itself had the decor of a hostel and looked like it needed a deep clean. The bed and tub and floors in the room were clean, but all the metal things in the room were rusted and the tiled bathroom needed a good cleaning. The shampoo dispenser was also empty the first couple of days. Like I said, it does have potential. The room was huge and I loved having a bathtub in the room. With a bit of an upgrade this could turn into a really nice hotel.
Stayed 4 nights in May 2022

10/10 Excellent

Richard

Travelled with family
Liked: Staff & service, property conditions & facilities
They take the "orange" seriously!! Very cute place and great location for vatican visits and restaurants. Bar and restaurant were not open--the only bad thing.
Stayed 2 nights in May 2022