Terrace/patio

Reviews of Grand Hotel Plaza

5 out of 5
Grand Hotel Plaza
Via Del Corso 126, Rome, RM

Reviews

7.0

Good

Rating 10 - Excellent. 257 out of 1000 reviews" "
Rating 8 - Good. 308 out of 1000 reviews" "
Rating 6 - Okay. 202 out of 1000 reviews" "
Rating 4 - Poor. 139 out of 1000 reviews" "
Rating 2 - Terrible. 94 out of 1000 reviews" "

7.4/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel is amazing. Staff very friendly. In the middle of it all. We walked everywhere. So many restaurants and bars to choose from. Highly recommend thia gem among so many places. Deluxe rooms are spacious but I recommend an executive suite. 2 large rooms with amazing balcony views and a spacious livingroom to relax in.
Stayed 4 nights in Feb 2024
Response from rf on 22 Feb 2024
Dear Robert, thansk for your kind words, we really appreciate your review. Our location is amazing in the middle of the heart of Historical centre of Rome. Our rooms want to guarantee to our guests a comfortable stay with full attention in an enviroment that is the perfect mix of Beauty, Charme and relax. We really hope to welcome you again soon in the next future. Our best regardsGrand Hotel Plaza

10/10 Excellent

Emmanuel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful Roman hotel in the heart of the shopping district. We were walking distance from everything. I literally went out side to walk around 5am and felt super safe. A lot of cute shops/cafes around the area.
Stayed 3 nights in Feb 2024
Response from rf on 19 Feb 2024
Dear Emmanuel, thanks a lot for your kind words. The location of the Hotel is absolutely the heart of Rome and we are very proud to maintain the high standards of streets and enviroment around the Hotel. Hope you could be our pleased guest in the next future.Best RegardsGrand Hotel Plaza

4/10 Poor

ARNALDO

Travelled with family
Disliked: Amenities, property conditions & facilities
First room the gave us had no shower, 2nd room no coffee maker or snacks in mini bar and the shower was broken it would wet the entire bathroom. They tried fixing it but, did not. Roof top bar closed and in disrepair. Repair personnel working throughout the property. The hotel is beautiful but, needs major upgrades throughout.
Stayed 2 nights in Oct 2023
Response from the Director on 8 Nov 2023
Dear Mr. ArnaldoWe thank you for taking the time to review the Plaza in Rome and I am mortified by your negative comments and we will certainly take your suggestions into account to improve our Hotel Plaza as it deserves. Of course you want to try to restore your trust in us to see the improvements achieved by providing us with your opinion, on this occasion I send you your best regards.The director

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellente
Excellent staff and accommodations
Stayed 2 nights in Sep 2023
Response from The Management on 11 Oct 2023
Dear Guest,Thank you for taking the time to review our hotel and for the excellent rating!We hope to welcome you again and send our best regards,

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from The Management on 11 Oct 2023
Dear Guest,Thank you for taking the time to review our hotel and for your excellent rating.We hope to welcome you again and send our best regards,

6/10 Okay

Jayprakash

Disliked: Property conditions & facilities
NOT WORTH THE PRICE
This hotel has an excellent location. Most all attractions are in walking distance. The hotel itself is very old 19th century edifice. First room we got was supposed to be an upgrade but bathroom flooded after shower. We were moved to a smaller room. Most electrical outlets did not work. At $700+ a night I expect better accommodations. No working restaurant in the hotel. Breakfast was routine continental stuff. Asked for omelette and was told it would cost extra. Staff was very friendly and eager to help. Room service only till noon. We had early flight on checking out day and couldn’t get breakfast, asked for credit but declined stating since we didn’t book directly no credit. The hotel has beautiful interior areas but not worth the price.
Stairs
Bar
Sitting area
Bar
Stayed 3 nights in Sep 2023
Response from The Management on 11 Oct 2023
Dear Guest,Thank you for your review: we are sorry that your stay has not been completely up to your expectation and we apologize for the inconveniences occurred.We are glad that our staff has been friendly and that they intervention has been helpful.We are sorry that we could not give you any credit for the breakfast, but since your booking was not made directly with the hotel, it would have been impossible to manage it.We hope to welcome you again to the Grand Hotel Plaza and send our best regards,

4/10 Poor

Carolyn

Liked: Cleanliness, staff & service
Disliked: Room comfort
Disappointed in Rome.
First, the hotel is beautiful, the staff were very helpful, and the bed was wonderful. That’s the end of the good stuff. The room needed MUCH more light. Electric outlets were all near floor, and we had to get on hands and knees with flashlight to charge phones and plug in electric kettle. Huge room but no comfortable seating at all. Breakfast very disappointing. Set up to look great, but it was a mirage. Bacon was distinctly old and bad-tasting. I submit this with regret.
Stayed 4 nights in Sep 2023
Response from The Management on 19 Sept 2023
Dear Guest,Thank you for taking the time to review our hotel. We are sorry that your stay has not been up to your expectations. Thank you for your feedback about the comfort of your room: it is really a huge room, so we are going to make treasure of your comments to improve our guest experience.Our breakfast is usually greatly appreciated, so we do apologize if during your stay you something as not been up to our standards.We hope to have you again as our guest and send our best regards,

6/10 Okay

Sami

Travelled with family
Disliked: Property conditions & facilities
Na
Stayed 3 nights in Aug 2023
Response from The Management on 13 Sept 2023
Dear Guest,Thank you for taking the time to review our hotel.Kindest regards,

6/10 Okay

Caterina

Liked: Cleanliness, property conditions & facilities
It was good , clean room, great location.Wonderful drivers for pick at airport and dropofff. The cleaning staff had no slippers( usually they do) no hard soap only liquid. We are regulars of this hotel for years. No early check in was available. We arrived at 11:00am and waited till almost 4:00pm after 10hr flight. Again no early check in when we stayed 2nights before returning home.
Stayed 2 nights in Jul 2023
Response from The Management on 3 Aug 2023
Dear Guest,Thank you for finding the time to review our hotel even if we are sorry that your experience has not been completely up to your expectations.We apologize if the staff has not provided the slippers as they are usually set in all the rooms. As to the soap, for hygienic reasons (especially after the pandemic), we do prefer to provide the liquid one.Again, we are sorry of not having been able to let you have an early check in, but this is something that no hotels can guarantee as it depends on the departure time of the previous guest. We think that it is not correct to complain or give a low rating based on that.If you wanted to have an early check in guaranteed, it should have been booked in advance.Kindest regards,

10/10 Excellent

Alexandra

Stayed 1 night in Jun 2023
Response from The Management on 30 Aug 2023
Dear Guest,Thank you for finding the time to review our hotel and for your excellent rating.We are pleased that the Grand Hotel Plaza has been up to your expectations and we look forward to welcoming you back soon.Best regards,

8/10 Good

MANYA, valencia

Travelled with family and small children
Liked: Staff & service
Excellent customer service. Nader was above and beyond!!
Stayed 3 nights in Jul 2023
Response from The Management on 3 Aug 2023
Dear Guest,Thank you very much for taking the time to review our hotel and for the good rating provided. We are glad that you enjoyed your stay with us and your appreciation of our staff is highly rewarding for the efforts everybody makes to grant a pleasant stay to our Guests.We hope to welcome you again very soon.With kindest regards,

4/10 Poor

Michael

Stayed 5 nights in Jul 2023
Response from The Management on 9 Aug 2023
Dear Guest,Thank you for your review, even if we would have been pleased to have more details about your low rating.We are at your disposal if you wish to share your experience and send our best regards.

2/10 Terrible

leon

Stayed 1 night in Jul 2023
Response from The Management on 3 Aug 2023
Dear Guest,Thank you for taking the time to review our hotel even if we think that you have been a little harsh with your judgement, especially because you have not explained the reason behind this bad rating.We are very pleased to receive the comments of our guests, when they are constructive and may help us to improve our services.Best regads,

2/10 Terrible

GEORGE

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Average
Stayed 2 nights in Jul 2023
Response from The management on 11 July 2023
Dear Guest,Thank you for finding the time to rate our hotel even if we are surprised about your rating. You did not report any issue during your stay so we have no idea about the reasons of your bad review. We may assume that your room was a bit small for your family of 4, but we would like to remind you that you booked for 3 people only: it is important to advise the hotel about the exact family composition before the arrival to have a suitable accommodation.We are at your disposal for any clarification.Best regards,

2/10 Terrible

kristen

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
stay away from this hotel!
I booked two rooms for my friend and i. One room had no air conditioning! They refused too accomodate us- it was awful! I had to beg for a water bottle! The rooms were very clean- front desk was nice but ive stayed in Roma 6 times- i will never stay there again nor recommend it
Stayed 5 nights in Jun 2023
Response from The management on 3 Aug 2023
Dear Guest,Thank you for finding the time to review our hotel.We are sorry about the inconveniences that you have encountered during your stay especially regarding the air conditioning and we are sorry of not having been able to solve the problem. As to the bottle of water, we are surprised that you have any issue at all, since you could have disposed of the minibar where water and soft drinks are at disposal of our guests free of charge.We hope that you may give us another opportunity to accommodate you in the future and look forward to welcoming you again.Best regards,

10/10 Excellent

Dana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good location for shopping and sightseeing. Easy check in and check out. The staff was very helpful as well
Stayed 2 nights in Jun 2023
Response from The management on 11 July 2023
Dear Guest,We are glad that you have enjoyed your stay with us and thank you for sharing your opinion. We are pleased that you liked our location and your appreciation of our staff is highly rewarding for the efforts everybody makes to grant a pleasant stay to our Guests.We hope to welcome you back soon!Best regards,

4/10 Poor

Marie Antoinette, Anaheim Hills

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The Grand Plaza Hotel been around for many years. Its dark but lots of arts and marble. We reserve a Delx room. The bathroom was remodeled but didn't have a shower only bath tub. The cabinets & furniture are very old. The beds are very cheap and extremely uncomfortable. Its like sleeping on springs. The mattress was very cheap, and the springs was very hard. The front desk service are extremely helpful and willing to assist.
Stayed 1 night in Jun 2023
Response from The management on 8 June 2023
Dear Guest,Thank you very much for finding the time to review our hotel. We have rooms with shower and rooms with bathtub and we usually try to satisfy the client needs.I am sorry to hear your comment about the mattress as we are changing them all and you probably slept in one of the few rooms, which still has the old ones.Thank you for your appreciation of the professionality of our front desk staff!We hope to welcome you again and have the possibility to accommodate you in a room more suitable to your needs.Kindest regards,

8/10 Good

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities
While this hotel definitely needs a major facelift, it’s full of charm. The staff is very attentive and they breakfast is lavish set in a sumptuous environment. The best part is undoubtedly the terraces overlooking Roman rooftops. The rooftop bar is opening on June 15!
Stayed 3 nights in Jun 2023
Response from The Management on 8 June 2023
Dear Guest,Thank you for finding the time to review our hotel and for your good rating. We are glad that you enjoyed your stay with us and appreciate the professionalism of our staff, as well as the quality of our breakfast and the beauty of the environment where it is served.The rooftop bar will not open on 15th June, since our terraces have been reserved for private events only.We hope to welcome you back to the Grand Hotel Plaza and send our best regards,

10/10 Excellent

John, Bismarck

Stayed 4 nights in May 2023

6/10 Okay

Victor

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel is in a -fantastic- location, and the staff is very kind and respectful. But the hotel has seen better days and while the grand marble staircase is amazing, chipped paint in the rooms, a lack of outlets and electrical adapters made this more of a three-star hotel versus higher. Also, the room I booked showed a bathtub, but when I checked in, was told none were available - so a bait and switch. The fitness room was nice, but, for example, none of the lights worked . . . the place just needs a thorough renovation, because the location is amazing and the staff marvelous.
Stayed 6 nights in Apr 2023
Response from The Management on 8 June 2023
Dear Guest,Thank you for finding the time to review our hotel. We are glad that you appreciate are fantastic location in the hearth of the city as well as the professionalism of our staff. Our hotel is an ancient palace and we are proud to offer rooms that are all different, each one with its own particularity. The pictures on the website cannot be explicative of all the rooms that we have, but we usually comply with our guests requirements of bed setting and type of bathroom. We are sorry that we could not intervene in your case.We hope to have you as our guest again and send our best regards,

10/10 Excellent

jody

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
spectacular and beautiful decor, spacious and beautiful room
Stayed 6 nights in Apr 2023
Response from The Management on 18 Apr 2023
Dear Guest,Thank you very much for taking the time to review our hotel and for your excellent rating.We are very happy that you enjoyed your stay with us and especially the room that we have chosen for you.We hope to have you again as our Guest and send our best regards,

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location… beautiful room …. No bar to speak of ( only negative)
Stayed 2 nights in Oct 2022
Response from The management on 18 Oct 2022
Dear Guest,Thank you for taking your time to review our hotel and for the excellent review.We hope to have you as our guest again in the next future.Kindest regards,

4/10 Poor

Jerome

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I've stayed here in the past, but was very disappointed this time. The hotel is in dire need of renovation. The beds are uncomfortable and metal springs squeak when you move. The shower in the bathroom is a joke. The breakfast used to be excellent and now is just a basket of bread. It seems all the staff is inexperienced. I couldn't change $200 for Euros as the don't have change? The hotel is not worth the money they charge for rooms.
Stayed 2 nights in Sep 2022
Response from The management on 29 Sept 2022
Dear Guest,Thank you very much for taking your time to review our hotel.We are really sorry that your stay has not been up to your expectations and we thank you for reporting the problems you encountered with the bed and the shower, so that we may act consequently.Our breakfast is served à la carte, so you may order whatever you like from our menu and get it express, fresh and cooked especially for you.Furthermore, we do apologize for not having been able to change your dollars: nowadays the majority of payments is electronically made and it happened that we were short of cash when you asked the Reception.We take our clients’ comments seriously and your review is certainly giving us the opportunity to improve the quality of our service.Kindest regards,

10/10 Excellent

SHAFINA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
The hotel itself was beautiful, given its history and interior design. The location was central and perfect when traveling with teens. We had booked two rooms and upon checking in were upgraded to spectacular family suites. Nasir at the front desk was exceptional in his customer service his friendly suggestions for dinner reservations, shopping and most recommendations for the local area.
Stayed 5 nights in Aug 2022
Response from The management on 6 Sept 2022
Dear Guest,Thank you for taking the time to review our hotel and for the excellent rating.We are glad that you appreciate the history and the design of the hotel since we are very proud to maintain the originality of the belle époque, when others are just able to name it as “old”.We are also happy that you enjoyed your accommodation and the professionality of our staff.We look forward to welcoming you back!Kindest regards,

10/10 Excellent

Gerry, Danville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel! Staff added to the greatness! Hotel was very clean, service was great, safe, quiet and just completed our visit to Rome! Rome was not complete without this Hotel! Loved the historical value! I can't say enough about how the staff made everything great! Thank you and we will definitely be back! Gerry, Angela and family
Stayed 2 nights in Aug 2022
Response from The management on 6 Sept 2022
Dear Guest,Thank you very much for taking the time to review our hotel and for your excellent rating.We are glad that you enjoyed your stay with us and that you could appreciate the historical value of our palace. Your appreciation of our staff is highly rewarding for the efforts everybody makes to grant a pleasant stay to our Guests.We hope to welcome you back soon!Kindest regards,

10/10 Excellent

Angela, Danville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel at its best! The hotel was great and all the staff we met made it one of the best vacations ever! Patricia, Nadir,Francesco y Francesco, Bruno, Giovanni, Maria Teresa, Laura, Donna Berto?Roberto? no money could buy how great a time we had in Rome. The hotel was clean, professional staff and made us feel we were home. We will be back sicuramente!! Rome would not be complete without a stay at your hotel! We were so sad to leave the hotel! From the bottom of our hearts..GRAZIE MILLE! Alla Prossima volta, stai al sicuro e bene! From all of us, Gerry, Angela, Felice y Francesca Parco
Stayed 2 nights in Aug 2022
Response from The management on 11 Oct 2022
Dear Gerry, Angela, Felice y Francesca.Only today we have received this comment from your part! Thank you very much for sharing your experience and we are pleased that you have enjoyed your stay with us! We look forward to welcoming you back!Kindest regards,

4/10 Poor

Martin

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Problems with this hotel: 1) Water initially came out brown in the bath in both rooms we had 2) TVs in both rooms did not work 3) Phones in both rooms did not work 4) Light bulbs in various light fixtures we missing or out indicating a lack of maintenance 5) There was a sign in the lobby indicating a reception/happy hour on the roof terrace complete with signs. We went there, NO ONE not even hotel staff was there. There was virtually no one around except for a handful of people overall in this hotel. For breakfast, we were almost always dining alone. This hotel seems like it is on its way out of business. For its high cost, we expected much more.
Stayed 2 nights in Jun 2022
Response from The management on 26 July 2022
Dear Guest, Thank you for finding the time to review our hotel. We are sorry that your experience did not meet with your expectations and that so many things seemed to go wrong to you. Our staff is at disposal to dial with any possible dissatisfactions when reported and we are sorry of not having had the possibility to do so. At least we hope that you enjoyed the fantastic location of the hotel in the hearth of the historical centre and the splendid view from our Accademia di Francia terrace. As advertised the service on the terrace is open from 7.30 p.m during this particularly hot summer, therefore you may find the staff there in the evening to enjoy a drink or a dinner watching the sunset. We hope to have you as our guest again!

10/10 Excellent

Caterina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from The management on 6 July 2022
Dear Guest, Thank you very much for taking the time to review our hotel and for the appreciation expressed. We are pleased the you enjoyed your stay at our hotel and we hope to have you as our guest again. Kindest regards

2/10 Terrible

Maja

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was once a beautiful hotel, and now it is a run down, dirty, unpleasant place to stay. This hotel should be closed for renovation as it is not appropriate to accept guests. We came on their first day being open after the hotel was closed for 2 years. Hotel was NOT cleaned. Hotel had NO staff. The only thing was clean bedsheets and towels (everything else was dusty or falling apart). When we arrived, at first they didnt let us in and after they kept us in the lobby as they were renting the hotel for a movie so we weren't able to go to our room. Restaurants in the hotel were closed (even though the hotel shows it is open in their offer). Lobby had the furniture stacked in one corner as it is being under construction. Phone was disconnected and we couldn't reach the front desk for most of the stay. Room: tub clogged. Floors dirty, curtains never cleaned, door handle fell off when I touched it, furniture random. The receptionist was a porter and a room service!!! Breakfast was stale and from the supermarket. Terrible experience. Terrible place, Terrible service. We wanted to cancel our stay the first hour we came but they didn't want to refund the money ($1,000/ night).
Stayed 3 nights in Jun 2022
Response from The management on 26 July 2022
Dear Guest, Thank you for finding the time to review our hotel. Thank you also for having shared our re-opening days that have been quite difficult for us all. Our hotel is often chosen as location for film shooting due to the beauty and unicity of our public spaces and we are very proud of having host some outstanding casts. We are pleased to tell you that we have brought our service to the higher standards and we are happy to offer to our Guest a great location in the centre of the city, with spacious rooms and fantastic terraces from where to admire it. We hope you to have you again as our guest.

4/10 Poor

Tony

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Not worth the price. Not as advertised at all
Room was not what paid for Or as listed. Very small. Not as described at all. Headboards not attached bed frames are very cheap steal frame with springs. Bathroom was not as described. Overall not worth what was charged. They spend all the money they make to make lobby look fantastic and skimp on the rooms.
Stayed 1 night in Feb 2020

10/10 Excellent

Gloria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Grand Hotel
Great location, really is a grand hotel.
Stayed 3 nights in Feb 2020
Response from Hotel Manager on 11 Feb 2020
Dear Gloria, thank you for your nice comment. We are happy you appreciated our Grand Hotel! We hope to welcome you again as soon as possible. Best regards.

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Far away from 6 stars hotel , very old rooms even i asked for renovated room , no parking even they mentioned, parking private parking 30 min away from the hotel 65€ per day !! And very poor bedding and very poor breakfast , one of my bad choices , and hotel Management just said sorry no response bad hospitality poor service I highly recommend to remove it from Expedia or downgraded to hotel without stars !!
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel good location good service and staff and fare pricing
Stayed 2 nights in Jan 2020
Response from GHP on 27 Jan 2020
Dear Guest , thank you for your comment. We are delighted by your kind words. We are truly happy you did appreciate the professionalism of our staff, the location of our Grand Hotel Plaza and our antique and beautiful structure. We are waiting to welcome you again. Warm regards. Hotel Manager

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Read this! There’s a trick to making this hotel experience good! Ask to see your room and another. Some are old but clean yet a bit dark and rough. Some are updated and bright. The reception was very kind in giving us a choice. We took the bright one. Huge room for a hotel in Rome. The hotel is old and quirky! It is clean, just has character! The staff could not have been more kind during our 10 day stay. Room service lightening fast or very very slow. Hey, it’s Italy. The location is the best part of the hotel.
Stayed 9 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
We loved the location of the property and staff was outstanding! We felt the rooms needed upkeep, as they were tired or run down. The plugs did not work , we had to unplug the lamps in order to use the outlets, there was no shower and the bathroom door would get stuck. When using the bathroom water would overflow out and had to put several towels to keep it controlled. The mattress of the bed was hard and worn down as well. Definitely not a 5 star hotel due to the room. The common areas of the property are beautiful. The rooms definitely need to be remodeled.
Stayed 6 nights in Dec 2019
Response from Hotel Manager on 30 Dec 2019
Dear guest, thank you for your positive feedback. We are delighted you appreciated the position of our Grand Hotel and the professionalism of the staff. We are sorry you did not feel comfortable in your room. If you had communicated to us we would have immediately assigned you a room more suitable to your necessities. Anyway, we would like to understand what room you were lodged in so to better clarify the reasons for the sensations you reported and, in case, to solve the anomalies. We truly hope to welcome you again and to show you our renovated rooms. Warm regards.

10/10 Excellent

Kelly

Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Hotel Manager on 27 Dec 2019
Dear guest, thank you for your feedback. We are truly happy you did appreciate our Grand Hotel Plaza in its overall. We are waiting to welcome you again. Warm regards.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities
We arrived in early evening an was told we had to wait for our room ?? It turns out they gave us a room that had sewer problems smelled so bad had to move us to another room at midnight very disappointed should of upgraded us or offered credit we got nothing..
Stayed 2 nights in Oct 2019
Response from Hotel Manager on 26 Nov 2019
Dear valuable guest, thank you for your comment. We truly appreciate even negative feedback. We are sorry for the inconvenience you have just described. We are surprised you did not received any upgraded since we definitely try our best to satisfy and accomodate our guests. However, if you had given more detailed information, as your name or room number, we could have verified the issue or known your name to better accomodate you in your next stay. We really hope to welcome you again and change for the best your first impression of our Grand Hotel. Warm regards

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds are horrible....Extremely uncomfortable
Stayed 3 nights in Nov 2019
Response from Hotel Manager on 19 Nov 2019
Dear valuable guest, thank you for your comment. We do appreciate negative feedbacks as the positive ones. We are sorry you did not feel comfortable with your room. If you have informed us we would have immediately moved you to a different room. Anyway, we are really desolated you did not give us any information as the room number since we could have checked the room and solved the issue to avoid future similar inconvenience. However, we truly hope to welcome you again in our Grand Hotel.

10/10 Excellent

Steve, New Jersey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The history and grandure. The location was central to everthing.
Stayed 2 nights in Oct 2019
Response from Hotel Manager on 12 Nov 2019
Dear valuable guest, thank you for your comment. We are delighted by your excellent feedback and we are truly happy you did enjoy your experience with us. We are waiting to welcome you again as soon as possible! Warm regards.

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Overpriced breakfast, very noisy rooms, no wifi in our room. Very good location. But the noise was incredible. Didnt sleep much for the entire week. Either because of the street noise (despite being on 3rd floor) or because of very loud events organised at the hotel (there was a dance party one of the nights and our room was vibrating).
Stayed 6 nights in Oct 2019
Response from Hotel Manager on 8 Nov 2019
Dear guest, thank you for your comment. We are sorry you perceived the price of our breakfast as expensive. Indeed, we highly invest in it in term of quality and variety. We are surprised by your comment regarding the Wi-fi since we have improved the service lately. However, if you have communicated this issue to us, we would have solved it promptly. We are desolated for the noise. We held a party, but we moved all our guests to rooms placed on external floors, offering them an upgrade. Also, those nights we did not received any complain that we would have happily taken into account. Consequently, the only noise that you could have perceived are the ones coming from the street. We are really desolated but it could happen being our Grand Hotel in the historic center of Rome, which is more than a simple street: it is an attractive place that arouses curiosity from tourists, pilgrims, street artists and, of course, Romans. We hope to welcome you again to leave you a better and more correct impression of our Grand Hotel. Warm regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2019
Response from Hotel Manager on 23 Oct 2019
Dear guest, thank you for the time you dedicated to this evaluation. We are flattered by your positive evaluation. Kind regards.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
MY WIFE AND I STAYED AT THE PLAZA FOR ONE WEEK. ONE WORD DESCRIBES THIS 5 STAR PROPERTY WITH TREMENDOUS CHARACTER AND LUSHNESS: FABULOUS! THE LOCATION ON VIA DEL CORSO IS THE BEST AND ALL MAJOR SIGHTS ARE EASILY WITHIN WALKING DISTANCE. THE INTERIOR OF THE PROPERTY IS LIKE THE SISTINE CHAPEL! THE ROOM WAS NEARLY 800 SQUARE FEET. SERVICE WAS THE BEST AND ALWAYS FRIENDLY. WE FELT LIKE HOME AND WILL VISIT AGAIN.
Stayed 6 nights in Oct 2019
Response from Hotel Manager on 23 Oct 2019
Dear guest, we are flattered by your comment. Your positive evaluation and the kind words you have used fill our heart up with joy. As you mentioned, our Grand Hotel is located in the center of Rome so that guests can visit the historical city by foot. We are very happy you expressed appreciation for the architectural and artistic details which characterize our historical mansion. We are delighted you appreciated our staff services, our magnificent rooms and our Grand Hotel in the overall. We hope to welcome you again soon. Warm regards.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an amazing stay here last weekend. We had a family apartment with view which consisted of a
Stayed 2 nights in Oct 2019
Response from Hotel Manager on 23 Oct 2019
Dear guest, thank you for the time you dedicated to this comment. We are delighted by your positive evaluation and we are happy that your stay in our Gran Hotel turned out a success. We hope to welcome you again! Best regards.

10/10 Excellent

Barry, Great Plains

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff were very friendly and helpful. The room was nicer than expected. No flaws to report!
Stayed 3 nights in Oct 2019
Response from Barbara Meneghello - Room Division Manager on 20 Oct 2019
Dear Mr Barry, thank you very much for taking your time to share your experience. We are delighted to read that you appreciated the kindness of our staff and its positive attitude in customer service. We hope to welcoming you back in the eternal city on a future occasion. Kindest regards

10/10 Excellent

SuzanSweiss, Amman / Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Location was very practice in the middle of all what we needed The staff were helpful
Stayed 3 nights in Aug 2019
Response from Alessio Candiloro Director of Business Development on 18 Oct 2019
Dear guest, thank you for your comment and the kind word you have used. We are delighted you lived a beautiful experience with us. As you noticed, our Grand Hotel is located in the heart of Rome and allows our guests to have a walk in the city center. We are pleased you appreciate the professionalism and correctness of our staff since we highly invest in its training. We are looking forward to welcome you again soon. Best regards.

2/10 Terrible

Roxanne

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
this place is a complete trap
i saw the website and really loved the vibe and was super excited to stay here. but i was super disappointed and horrified - i don't know how this place is supposed to be 5 stars. first of all, the room was really dirty, it's quite dusty and there's many signs of poorly maintained areas (is that even a thing? poorly maintained?) and they didn't give us water the first day and there's no tea kettle? (it's 5€ to rent and 20€ if you want tea/coffee set) oh, the toilet is dysfunctional and the water goes down the sink incredibly slow. the bed mattress is the kind that has springs and they are so worn in that if you sit/lie on the edge you WILL fall off. when we asked for more towels, they said they don't have anymore at the moment so we were given robes. the wifi also doesn't work from our room (#355) aside from the decor and the location, i have nothing good to say about this place. i would never stay here again.
Stayed 2 nights in Oct 2019
Response from Barbara Meneghello - Room Division Manager on 11 Oct 2019
Dear Guest, Thank you for taking the time to share your experience. We are sorry to read of your overall impression and the issues encountered, please rest assured that we take care of preparing all our rooms with the essential amenities to make our guests' stay a most comfortable one. Most of the rooms have been recently renovated according with the historical standards of the building. We understand your was not a renovated one. We would have hoped to be notified of such issues, so we could rectify the situation or offer a different room category to avoid further inconvenience. We look forward to welcome you back on a future occasion and regain your trust. Kindest regards

6/10 Okay

ilah, Ireland

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
The place has a good location on everything and the hotel has a history, staff's are nice and friendly. But overall its outdated like the TV is old, shower, toilets are not properly maintained this service is not well thought about because during breakfast you have to wait for a while, and the food are all the same and not enough staff's, I've seen guests leave during breakfast because of the waiting time throughout our 4 days stay every. And the housekeeping are well not organized due to lack of items missing and you have to request for it, and if you are take a gym their are not enough equipment only two trendmills 1 exercise bike and for weight lifting exercises lots are missing we have to only use what we can and there is no WATER and towels for you to drink and use while doing your exercises. Overall it's alright but for the amount of money you pay on a 5 star hotel I don't think it's worth it. In my own honest opinion.
Stayed 4 nights in Oct 2019
Response from Barbara Meneghello - Room Division Manager on 11 Oct 2019
Dear Guest, thank you for booking the Grand Hotel Plaza for your stay in Rome. It is a pleasure to read that you appreciate our historical building and the courtesy of our staff. Please be assured that we are continously working to improve the standard of our room equipment and soon all our rooms will be equipped with new TV. We apologize for the incovenience encountered and hope to regain your trust in a future occasion. Kindest regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from Barbara Meneghello - Room Division Manager on 11 Oct 2019
Dear Guest, thank you for taking the time to submit a review regarding your stay and sharing your experience. We hope to welcoming you back in Rome in a future occasion. Kindest regards

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Barbara Meneghello - Room Division Manager on 11 Oct 2019
Dear Guest, Thank you for choosing the Grand Hotel Plaza during your recent visit to the Eternal city. We are delighted to read that you have appreciated our historic hotel and that our service. We look forward to welcoming you back on a future occasion. Kind regards