Indoor wedding

Reviews of Domus Australia

Domus Australia
Via Cernaia, 14B, Rome, RM

Reviews

9.2

Wonderful

Rating 10 - Excellent. 342 out of 538 reviews" "
Rating 8 - Good. 153 out of 538 reviews" "
Rating 6 - Okay. 32 out of 538 reviews" "
Rating 4 - Poor. 5 out of 538 reviews" "
Rating 2 - Terrible. 6 out of 538 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Arianny, Flushing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was phenomenal, for me and my family (family of 5). Everything was absolutely perfect, from the morning breakfast ( shoutout to Ervin, he was great!) to front desk staff (super accommodating & they took care of us). Thank you for all your help in making this stay comfortable. Everything was nearby and very much walkable. I highly recommend!
Stayed 7 nights in Dec 2023

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Jukka

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast
Stayed 3 nights in Jul 2023

10/10 Excellent

Jeannie Valentino

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A GEM of a hotel
Loved this hotel - Perfect location - walking distance to all sights. Staff was excellent- room was perfect! I just wish I could have enjoyed dinner there. I was there on Sunday and the restaurant was closed, but plenty of options in the neighborhood. I walked from Roma Termini. Breakfast was delish and plentiful. I will come back!
Stayed 1 night in Sep 2023

4/10 Poor

Kevin Corcoran

Disliked: Staff & service, property conditions & facilities
This hotel was very strange — first of all it is indeed connected to a Chapel, so the rooms are kind of just thrown in there. I was sent to the top floor for my room, and it was next to an apartment which was very confusing. The room itself was really dingy and run down, and a bit dirty. There was someone’s hair on the sheets and towels, and the bathroom could’ve used a cleaning. Furthermore, the wifi didn’t work the entire time and the tv connection went out immediately. Oh also they advertise a rooftop bar but apparently that doesn’t exist? The woman at the counter just said “no we don’t have that” when I asked Overall, really poor experience for a relatively average price for the area. Should either be much cleaner, or much cheaper!
Stayed 2 nights in Sep 2023

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing property to stay in in Rome. I was in room 303 and it was extremely spacious, nicely decorated and the facilities were fantastic. The bed was extremely comfortable and for all of the nights that I was there I had a wonderful sleep. The shower was great with good pressure and unlimited hot water and the bathroom was also rather spacious, well equipped although it did not have a bidet. Breakfast was quite good and the staff were all great especially the check in staff and the restaurant guys.... the Porter is also fantastic and extremely friendly. He was busy with somebody else's bags upon my checkout and the manager came to collect them and bring them out for me from Storage which is free which is not something you would see everyday :-) if I have to need to pick about the hotel and find something that is worthy of a little bit of improvement, and that would be the Wi-Fi which in my particular room could not work for WhatsApp and Instagram and for this I had to sit near the front office on a small table just outside and also the washing machine was not working which I am sure they will get fixed soon. Apart from that it was amazing and I had the most wonderful time and again I can't get over how spacious and beautiful my room was and it had a very nice view and to have your own private Chapel with Jesus himself present in the Tabernacle whom you can visit at any time of the night and day is just out of this world and Beyond extraordinary.

8/10 Good

Clarice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our hotel room was hot and it took forever to cool down. The room was also a little drab and cramped for three people. Breakfast wasn’t bad, but was the only hotel of our 12 night Italy vaca stay that did not have Italian coffee options like espresso, cappuccino or maciatto. Would not stay there again.
Stayed 1 night in Jul 2023

10/10 Excellent

Nagy

Stayed 4 nights in Jul 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Johnny

Travelled with family
Liked: Cleanliness, staff & service
This property was conveniently located, the rooms were clean and the staff was great!
Stayed 1 night in Jun 2023

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small quiet hotel
Excellent quiet location 'lovely courtyard garden to sit and unwind. Good breakfast.
Stayed 1 night in Apr 2023

10/10 Excellent

Michael

Stayed 1 night in Apr 2023

10/10 Excellent

Majella

Stayed 3 nights in Mar 2023

10/10 Excellent

Sebastian

Stayed 3 nights in Feb 2023

10/10 Excellent

Mhd amin

Stayed 1 night in Jan 2023

10/10 Excellent

Luke

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Location.
Stayed 3 nights in Jan 2023

8/10 Good

Jamie

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2022

10/10 Excellent

Grace M

Stayed 2 nights in Sep 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient place and value when in Rome
The location is convenient to Roma Termini and Piazza Republicca. The place is cozy, room has high ceilings, good and delicious included breakfast, and a nice rooftop restaurant, and we get to leave our luggage for an entire day. The bed was squeaky, and bath drains slow, but overall it was a good value and convenient place to stay in Rome.
Stayed 1 night in Aug 2022
Response from General Manager on 8 Oct 2022
Dear Guest, Thank you very much for your review. Kind Regards

8/10 Good

Carmen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location close to Roma Termini!
Stayed 2 nights in Jul 2022
Response from General Manager on 9 Aug 2022
Dear Mss Carmen, Thank you very much for your review. Kind Regards

10/10 Excellent

Gino

Stayed 1 night in Jun 2022
Response from General Manager on 6 July 2022
Gentile Sig. Gino, Grazie per la Sua valutazione del Suo soggiorno. Cordiali saluti.

10/10 Excellent

Richard

Stayed 4 nights in May 2022
Response from General Manager on 6 July 2022
Dear Richard, Thank you very much for your review. Kind Regards.

10/10 Excellent

Marcel, Saltdean

Travelled with family
Liked: Cleanliness, staff & service, amenities
Big rooms with nice enough bathrooms, balconies which is different and a unique great courtyard.
Stayed 2 nights in Apr 2022
Response from General Manager on 6 July 2022
Dear Marcel, Thank you very much for your review. Kind Regards.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The food was good, the rooms and premises were clean, the staff were very helpful and the location was excellent. I highly recommend this location.
Stayed 3 nights in Feb 2022
Response from Fabio on 20 Feb 2022
Dear John, thank you very much for taking the time for writing this outstanding review! We invite you to stay at Domus Australia whenever you are in the Eternal City!

2/10 Terrible

Valerie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn't Answer the phone
Hotel was locked and unavailable even though i had a reservation.
Stayed 1 night in Apr 2021
Response from General Manager on 4 May 2021
Dear Mrs Valerie, My sincere apologies. However, I would like to point out that the hotel is not closed. The person on duty probably had an emergency in a guest room and was absent from the reception desk. I hope I have reduced the inconvenience with a full refund of the reservation and hope to see you someday. Kind regards

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020
Response from Fabrizio Petrocchi on 3 Mar 2020
Dear Mr. Victor, thank you very much for your feedback. kind regards

10/10 Excellent

Rudy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, service is excellent and highly recomm
Amazing, everything looks great. This hotel had also huge chapel. Highly recommendable. Very close to all you need.
Stayed 3 nights in Jan 2020
Response from Fabrizio Petrocchi on 6 Feb 2020
Dear Guest, Thank you very much for your review. Kind Regards

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Fabrizio Petrocchi on 29 Jan 2020
Dear Guest, thank you for your feedback, we appreciate it! Sincerely,

8/10 Good

Octav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from Simone Delfini, Front Office Manager on 9 Jan 2020
Dear Octav, thank you for taking some time and leave us this good score! We hope to see you again soon!

10/10 Excellent

Cheryle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay
Booked this as it is close to Termini for an overnight stay . Hotel is lovely well laid out and was very festive . Staff extremely friendly and the buffet breakfast was great with choice of hot and cold selection. Balcony was ideal although no view it was lovely to open up and see the sun in the morning
Stayed 1 night in Dec 2019
Response from Simone Delfini, Front Office Manager on 4 Jan 2020
Dear Cheryle, we're more than happy to hear about your satisfaction. Should you find any suggestions for us please do not hesitate and tell what you would like to be improved. We wish you a happiest 2020!

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
At check in, we were told that our room had been upgraded because we were staying for 4 nights. The room was spacious and had a great view. The beds were SO comfortable. I would definitely stay here again!
Stayed 4 nights in Nov 2019
Response from Simone Delfini, Front Office Manager on 21 Nov 2019
Dear Elizabeth, thank you for taking the time to leave your feedback. Your opinion is really important to help us improving the customers' experience. We hope to see you again at Domus Australia!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Good location, speed WiFi, good breakfast. Very friendly reception.
Stayed 3 nights in Nov 2019
Response from Simone Delfini, Front Office Manager on 21 Nov 2019
Dear Guest, thank you very much for y our feedback, we're happy about your experience! Looking forward to welcoming you again at Domus Australia

10/10 Excellent

Georgia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Fabrizio Petrocchi on 16 Oct 2019
Dear Guest, Thank you for your review. Kind Regards

10/10 Excellent

Laura, Melbourne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful terrace and courtyard. Clean and all amenities are supplied. Friendly staff, easy check in. Lovely breakfast.
Stayed 1 night in Sep 2019
Response from Fabrizio Petrocchi on 16 Oct 2019
Dear Laura, Thank you for your review. Kind Regards

4/10 Poor

Donald

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Overall it’s a nice hotel but the AC did not work in our room and it was so hot we didn’t sleep all night. Interesting place as it’s connected to a church and the grounds are very nice including rooftop terrace. If the AC worked, I would have give this a much better review. The overnight person provided no help whatsoever. They include a free breakfast which wasn’t bad. It’s very close to the train station. If you need a place for a night or 2 max, and it’s in the cooler months, I would say it worth staying here. Not good for long periods.
Stayed 1 night in Sep 2019
Response from Fabrizio Petrocchi on 20 Sept 2019
Dear Mr Donald, thank you very much for taking the time to review us. We hope to see you soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Fabrizio Petrocchi on 20 Sept 2019
Dear Guest, Thank you for your review. Kind Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No english tea/spoons in rooms
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Location was handy and there were plenty of places to eat near by. The staff in the dining room were charming and the room was serviced to a high standard daily.
Stayed 7 nights in Aug 2019
Response from Fabrizio Petrocchi on 10 Sept 2019
Dear Guest, thank you very much for taking the time to review us. We hope to see you soon!

8/10 Good

Nicolas

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice Hotel, rude staff.
Comfortable Hotel, well located, but rude staff. When I booked this Hotel I was very impressed by the reviews about how peaceful this former monastery was, that it was an oasis in the middle of busy Rome and the good quality of the rooms, which was all true. Unfortunately, I had a bad experience when checking in as when I booked it, I received an email stating the check in was open, so we arrived before midday and were told by a very rude man, that we needed to wait until 2pm, even though I showed the email. So we left our bags and went out to a cafe to wait till we could finally check in and have a lay down after a long flight.
Stayed 2 nights in Aug 2019
Response from Fabrizio Petrocchi on 28 Aug 2019
Dear Guest, thank you for your review. As you can understand before letting people in we need to wait for the previous guests to leave the room and then clean it. This is why we chose to set the check in time from 2 PM on. This information should be on every website so if you found any on which it's incorrect please report it to us and we'll manage to turn it right. Thank you for staying at Domus Australia. Sincerely,

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious, clean, modern & friendly place to stay near Railway station. We were back after 3 years and it is still excellent. The breakfast used to be better, but it provides all essential needs for a morning crave.
Stayed 2 nights in Aug 2019
Response from Fabrizio Petrocchi on 24 Aug 2019
Dear Guests, thank you for coming back and for your review. Next time we'll be happier if you could specify what used to be better and what changed; every small detail from our customers' feedback does matter to us!

8/10 Good

maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean good services and extremely safe!
Was an excellent place would definitely recommend!
Stayed 3 nights in Jul 2019
Response from Fabrizio Petrocchi on 3 Aug 2019
Dear Maria thank you for your feedback, we're glad to acknowledge that you enjoyed your stay! Looking forward to welcoming you back in next future

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Courtyard in the morning having breakfast,plenty to choose from at buffet. Hotel was very quiet, good night sleep, after walking all day. Would be back. 10 out of 10.
Stayed 4 nights in Jul 2019
Response from Fabrizio Petrocchi on 3 Aug 2019
Dear Guest, thank you for your review. Kind Regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is excellent, it’s about 7 minutes walk from Termini train station , tons of good restaurants around, grocery store nearby. The area feels super safe, metro is few minutes away . The concierge was helpful ( only if they smile and a little friendlier I would give 5 * stars )
Stayed 3 nights in Jul 2019
Response from Fabrizio Petrocchi on 23 July 2019
Dear Guest, thank you for your review. Kind Regards

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Stay at Domus Australia
Had a lovely 6 nights stay here with 7 membyif my family. The staff were very helpful and charming. Breakfast was a 10/10 and my gluten-free diet was well catered for. Rooms were clean and comfortable and all had good air conditioning. The hotel itself was handy for travelling all over Rome with the train station and Metro less than a 10 minutes walk away. Loads of good restaurants within walking distance of the hotel. Would book the Domus Australia again when back in Rome.
Stayed 6 nights in Jul 2019
Response from Fabrizio Petrocchi on 20 July 2019
Dear Linda, it has been a pleasure to meet your family and you, having the opportunity to make yourselves feel at home. We deeply appreciate your words and we hope you'll have another chance to visit Rome. Domus Australia will be wide open for you then!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just returned from a fantastic 5 days at Domus Australia, this hitel is a 5 minute walk from terminal for bus station, tour buses and train. The hotel is spotless and the breakfast is fantastic considering its included in the price! The hotel is wheelchair friendly i was travelling with my son and my gran who is 91 and we were able to sit out in the court yard for breakfast and enjoy the last of the sun at night in the rooftop bar/restaurant. Our room was on the 3rd floor with great views of the courtyard and an added bonus the rooms have wooden shutters on the windows so blocks out all light so you get a good nights sleep. Staff are very friendly and helpful nothing is to much trouble for them.This hotel is a hidden gem and i would give it 10/10. If i ever returned to Rome i would definitely stay here.
Stayed 5 nights in Jul 2019
Response from Fabrizio Petrocchi on 16 July 2019
Dear guest, thank you for your feedback, we're glad to acknowledge that you enjoyed your stay! Looking forward to welcoming you back in next future

6/10 Okay

Rihard, Columbia, SC

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in so-so neighborhood with inexpensive restaurant. Mostly used by Australian tourists. A/C failure for 1/2 the rooms was an issue, but the management was able to move us to another room on day #2, and made an appropriate financial accommodation @ check-out. So no hard feeli.
Stayed 3 nights in Jul 2019
Response from Fabrizio Petrocchi on 16 July 2019
Dear Mr. Rihard, Thank you for your review. Thank you for appreciating the solution of the air conditioning problem. Now it has been completely solved, for all the rooms. Kind Regard

10/10 Excellent

Ofir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019
Response from Fabrizio Petrocchi on 7 June 2019
Dear Guest, thank you for your review. Kind Regards

6/10 Okay

JENNIFER

Disliked: Staff & service
Well, it's boring.
The hotel is clean, close to Rome central station, rooms are big... but frankly I thought it was rather soul-less and the front staff were really not the warm, friendly, helpful staff I'm so used to in Italy. I would definitely not stay there again. Not when there are so many other hotels to choose from, and cheaper than this one. The restaurant ... well, we had breakfast there and it was really not nice, so didn't bother with even thinking about having dinner there. Just, basically, overall, not a pleasant experience.
Stayed 2 nights in May 2019
Response from Fabrizio Petrocchi on 3 June 2019
Dear Jennifer, we're sorry to hear that you didn't find Domus Australia as warm as you expected. We'd like to hear more about what you didn't like from your breakfast (daily fresh made) so we can improve our quality. We can ensure the dinner food is even better and we'd like you to come and try it anytime. Thank you for the time you took to leave us a feedback, we really appreciate any comment/suggestion. We wish you a good day!

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great location but not well marked to find it! Room was large and well presented. But the air conditioning was not working. We were offered a fan - not an ideal situation but we managed! For the price we paid there are some other interesting properties in the area which may be worth a look prior to booking Domus Australia
Stayed 5 nights in May 2019
Response from Fabrizio Petrocchi Duty Manager on 21 May 2019
Dear Guest, thank you for your review, it's really important to us to know your thoutghts!