Koox City Garden Hotel

2.5 star property
Hotel with outdoor pool, walk to Playa del Carmen Main Beach
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May 2024

Koox City Garden Hotel

Photo gallery for Koox City Garden Hotel

Outdoor pool
Front of property
Standard Room
Front of property
Standard Room | Bathroom

Overview of Koox City Garden Hotel

6.2

Popular amenities

  • Pool
  • Pet-friendly
  • Free WiFi
  • Housekeeping
  • Air conditioning

Explore the area

Av. Constituyentes esq 1a Av. Norte, Playa del Carmen, QROO, 77710
  • Popular LocationQuinta Avenida1 min walk
  • Popular LocationMamitas Beach4 min walk
  • Popular LocationPlaya del Carmen Main Beach5 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)49 min drive
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Room options

Standard Room

cleanliness

Highlights

Balcony
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Day bed
Blackout curtains
Private bathroom
  • 20 sq m
  • Sleeps 4
  • 1 Queen Bed OR 2 Queen Beds

Similar properties

About the area

Playa del Carmen

Located near the beach, Koox City Garden Hotel is in Downtown Playa del Carmen, a neighbourhood in Playa del Carmen. The area's natural beauty can be seen at Playa del Carmen Main Beach and Mamitas Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. Xaman Ha Aviary and Cenote Chaak Tun are also worth visiting.

What's nearby

  • Quinta Avenida - 1 min walk
  • Quinta Alegría Shopping Mall - 1 min walk
  • Mamitas Beach - 4 min walk
  • Playa del Carmen Main Beach - 5 min walk
  • Playa del Carmen Maritime Terminal - 15 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • Starbucks - 2 min walk
  • Bloody Mary Food Drinks & Rock - 1 min walk
  • Lobby Bar - 1 min walk
  • La Parrilla Playa - 1 min walk
  • Ah Cacao Chocolate Café - 1 min walk

About this property

Koox City Garden Hotel

Hotel near Playa del Carmen Main Beach
Close to Quinta Avenida and Mamitas Beach, Koox City Garden Hotel provides amenities such as a garden. Guests can connect to free in-room WiFi.
Other perks include:
  • An outdoor pool
  • Smoke-free property, luggage storage and tour/ticket information
Room features
All guest rooms at Koox City Garden Hotel have comforts, such as air conditioning, as well as
More conveniences in all rooms include:
  • Hypo-allergenic bedding and day beds
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with cable channels
  • Ceiling fans and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • Luggage storage

Guest services

  • Daily housekeeping
  • Tour and ticket assistance

Outdoors

  • Garden
  • Picnic area

More

  • 2 floors
  • Building
  • Built in 2002
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Day bed
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer on request
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning
  • Ceiling fan

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

There is no front desk at this property
The check-in location differs from the property location; to check in, go to Koox Playa on First Avenue North between 12th and 14th streets.

Pets

Pets stay for free

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

Pool access available from 8 AM to 8 PM

Property is also known as

Ko'ox City Garden
Ko'ox City Garden Hotel
Ko'ox City Garden Hotel Playa del Carmen
Ko'ox City Garden Playa del Carmen
Koox City Garden Hotel Playa del Carmen
Koox City Garden Hotel
Koox City Garden Playa del Carmen
Koox City Garden
Koox City Garden Hotel Riviera Maya/Playa Del Carmen, Mexico
Koox City Garden Hotel Hotel
Koox City Garden Hotel Playa del Carmen
Koox City Garden Hotel Hotel Playa del Carmen

Frequently asked questions

Does Koox City Garden Hotel have a pool?

Yes, this property has an outdoor pool. Pool access is from 8 AM to 8 PM.

Is Koox City Garden Hotel pet-friendly?

Yes, pets are allowed at this property.

How much is parking at Koox City Garden Hotel?

Koox City Garden Hotel doesn't offer parking.

What time is check-in at Koox City Garden Hotel?

Check-in start time: 3 PM; check-in end time: 11 PM. Late check-in is available during limited hours.

What time is check-out at Koox City Garden Hotel?

Checkout is at noon.

Where is Koox City Garden Hotel located?

Located in Downtown Playa del Carmen, this hotel is within a 5-minute walk of Quinta Avenida, Playa del Carmen Main Beach and Mamitas Beach. Quinta Alegría Shopping Mall and Calle 12 are also within 5 minutes.

Koox City Garden Hotel Reviews

Reviews

6.2
Rating 10 - Excellent. 12 out of 90 reviews" "
Rating 8 - Good. 27 out of 90 reviews" "
Rating 6 - Okay. 24 out of 90 reviews" "
Rating 4 - Poor. 11 out of 90 reviews" "
Rating 2 - Terrible. 16 out of 90 reviews" "

6.8/10

Cleanliness

6.4/10

Staff & service

7.4/10

Amenities

6.0/10

Property conditions & facilities

Reviews

8/10 Good

Michael

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel , clean , very close to 5th ave , friendly staff
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 7 nights in Dec 2018

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Fake advertisement
First and foremost they are advertising free parking, well when you get there the reception is a block away from the actual rooms, after checking in I asked where the “free parking was” and the receptionist said “there is no free”, “ you have to pay your own parking or drive around until you find one”. I then continued saying that it was advertised as free parking and he ignored me and I even showed him the hotel advertisement and amenities and he just ignored me, after I said “ its illegal and its fake advertisement”, he only said: I dont know why the website said that, ill tell my manager tomorrow”. There was no attempt to make it right, after all i selected this hotel based on that, if you are renting a car you wanna make sure its safe and a crash or event doesn’t ruin your vacation”. I had to pay private parking whis cost me 250 pesos, If I had known that I wouldve looked for another hotel to be honest. I walked into the room and the ceiling fan wasnt working but at least the AC was. Overall the room was clean and comfortable, this is the first bad rating I ever give on expedia.
Stayed 1 night in Mar 2018

2/10 Terrible

Dolly, Canada

Disliked: Staff & service, property conditions & facilities, room comfort
Awful, awful and did I mention awful
Check in is not on the property, but is a block away. No one mentioned this to me before I arrived at 10pm. Both sites were full and I was given a room in a 3rd site 5 blocks away. The front desk clerk did have someone go with me to find the "deluxe" room. Staff is not friendly and do not seem concerned about customer satisfaction. The noise in City "Garden" is deafening at night...the performers might as well as have been right in our room. DO NOT STAY HERE! EVER!
Stayed 1 night in Feb 2018

6/10 Okay

Rachel, New Zealand

Great proximity to beach and restaurants
Nothing fancy, but perfectly pleasant with good location.
Stayed 1 night in Jan 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
close to activities
If you want to dance and party all night this is the best place for you. You are walking distance to 5th Avenue activities. If you want sleep, don’t stay here. There’s all types of music playing all night long.
Stayed 1 night in Jan 2018

8/10 Good

Alison

Liked: Cleanliness, staff & service
Staff was friendly and efficient. Everything in the room worked well (hot water, A/C, cable) but the wifi was spotty. It can be noisy at night due to the location, plenty of bars and restaurants playing loud music late into the night. There is a coffee shop on the ground floor open from 7am-midnight so that is an added bonus. For a budget traveler looking to spend a few nights in Playa this hotel could be a good option.
Stayed 4 nights in Dec 2017

8/10 Good

J R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good deal on budget.
Good room, very reasonable price. Safe and convenient.
Stayed 4 nights in Jul 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Basic
Expensive for the condition of the rooms. Lots of stairs.