Indoor pool, 12 outdoor pools, free pool cabanas, pool umbrellas

Reviews of Grand Riviera Princess - All Inclusive

4.5 out of 5
Grand Riviera Princess - All Inclusive
Prolongacion 5ta Avenida, Mza 20 Lote 006, Playa del Carmen, QROO

Reviews

8.0

Very good

Rating 10 - Excellent. 1117 out of 2533 reviews" "
Rating 8 - Good. 654 out of 2533 reviews" "
Rating 6 - Okay. 358 out of 2533 reviews" "
Rating 4 - Poor. 207 out of 2533 reviews" "
Rating 2 - Terrible. 197 out of 2533 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dorota

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Grand Riviera Princess. This is the first time Platinum Expedia status was acknowledged and entitled us to extra benefits: platinum restaurant options and platinum swimming pool. We truly enjoyed our stay: restaurants, swimming pool, beach, fun activities. We will be back!
Stayed 5 nights in Apr 2024

4/10 Poor

Tabitha

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
I had high expectations for this resort from the pictures of the property and other people’s reviews but once we arrived I was disappointed. The resort needs a lot of upgrades and our room did not looked or smelled clean. Had a mosquito and cockroach problem in our room and some of our other family room that came with us too. The food was not good either , my husband left with food poisoning. Would nog recommend this resort to anyone and will never stay here against
Stayed 7 nights in Apr 2024

10/10 Excellent

Vergi

Liked: Cleanliness, staff & service, property conditions & facilities
Hello dear Ones , i love absolutely everything . Super feliz y satisfecha con todo .El staff de primera , el Concierge Antonio Jesus fue my atento ; educafo ; servicial . Excelente persona :Paola , la jovencita del bar es divina y muy carinosa. Y asi podria nombrar a tantos trabajajadores . Comida fabilosa , expectaculares shows etc Continuo saboreando mi maravillosa experiencia . Mil gracias ,
Stayed 7 nights in Apr 2024

4/10 Poor

Amanda

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service
Front desk was rude and short with me. I felt like an inconvenience because I spoke English. According to the description i was told Id get a welcome gift and discounts. I was not given anything. We booked the same room as our friends they recieved gifts a welcome sign discount for massage. I did not want to ask while on property because the attitude each time when asking a simple question. Overall the service everywhere else was great. Very accommodating. Very friendly. Eager to help or seek help if they couldn't help. Overall I had a wonderful time at your resort and would recommend it to friends. You can't let one sour apple ruin it for the rest of us
Stayed 4 nights in Apr 2024

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT GREAT GREAT!! Can't say enough good about this property, the service, the amenities, everything. The grounds are impeccably kept, every staff member was courteous and helpful and the place is beautiful. We will definitely come back!
Stayed 4 nights in Apr 2024

8/10 Good

David James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was an amazing trip was no reason to leave resort, all restaurants were 5 star and all staff were amazing!
Stayed 10 nights in Feb 2024

6/10 Okay

Martha

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I didn’t like the room I think the rooms are overdue for an upgrade. I don’t like the misquotes. There are a lot of them everywhere. I come back home full of misquotes bites
Stayed 7 nights in Apr 2024

8/10 Good

Abelardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay.
Stayed 5 nights in Apr 2024

8/10 Good

Nisha

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need a wider variety of food and proper labelling of food especially for persons not eating certain meats
Stayed 5 nights in Apr 2024
Response from Betsa on 22 Apr 2024
Dear NishaThank you very much for your generous rating and for sharing your valuable opinion. Feedback is always appreciated and we will look into the situations you point out in your review. Best regards

10/10 Excellent

Harlin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall place. Staff was amazing.
Stayed 4 nights in Apr 2024
Response from Betsa on 22 Apr 2024
Dear HarlinThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. We hope to have you back very soon. Regards

10/10 Excellent

Andrea Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time visiting Cancun and this resort was phenomenal! To the suites, all inclusive options, the staff is incredible! We definitely enjoyed our stay here and will be back again!
Stayed 4 nights in Apr 2024
Response from Betsa on 22 Apr 2024
Dear AndreaThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. We hope to have you back very soon. Regards

10/10 Excellent

Lee-Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful.
Stayed 6 nights in Apr 2024
Response from Betsa on 22 Apr 2024
Dear Lee AnnThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We hope to have you back very soon. Regards

10/10 Excellent

Chanesty, Edmonton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone and everything was great and very wonderful! Definitely going to be coming back
Stayed 6 nights in Apr 2024
Response from Betsa on 22 Apr 2024
Dear ChanestyThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. We hope to have you back very soon. Regards

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We would definitely go back to grand riviera Princess. Such a great resort. Lots of great dining options and the swim out room was worth every penny.
Stayed 7 nights in Apr 2024
Response from Betsa on 22 Apr 2024
Dear NancyThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We hope to have you back very soon. Regards

8/10 Good

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 3 nights in Apr 2024
Response from Dani Santizo on 22 Apr 2024
Hello dear Oscar. We would have loved for you to share with us what your experience at the hotel was like. Remember that your opinion is important to us. We appreciate your trust in us for your stay and we hope to welcome you again in the future. Kind regards.

8/10 Good

Inna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location empowered by nature and wild animals. Lots of pools and an organized beach area with bars, spas and tents. Good choice of entertainment and restaurants.
Stayed 4 nights in Apr 2024
Response from Dani Santizo on 22 Apr 2024
Hello dear Inna, thank you very much for your excellent rating and for taking your valuable time to tell us about your experience with us.We are happy to know that we offer an outstanding experience on this occasion. Thank you very much for your appreciation of our gastronomic proposal, entertainment and the calm and relaxed atmosphere that we always try to maintain for our guests. We hope to have you back soon at Princess.Kind regards.

10/10 Excellent

andrew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place for the family or to party. Food was amazing top shelf booze and a great beach
Stayed 3 nights in Apr 2024
Response from Dani Santizo on 20 Apr 2024
Hello dear andrew, thank you very much for your excellent rating and for taking your valuable time to tell us about your experience with us.We wholeheartedly appreciate the time you have dedicated to giving us your affectionate words, without a doubt your comments will be well received by all the staff, comments like this make our commitment to our guests continue to grow.I hope to see you soon and coincide with your return on Princess.Kind regards.

10/10 Excellent

jim ford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff lots of options for dining and entertainment. Loved our stay.
Stayed 10 nights in Apr 2024
Response from Dani Santizo on 18 Apr 2024
Hello dear Jim, thank you very much for giving you the opportunity to live the Princess experience.We regret and sincerely apologize for the details that were not to our liking. We will take your comments into account to make a report and send it to the corresponding area to improve the quality of our service.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.Sincerely.

8/10 Good

ADRIANNA, DALLAS

Travelled with family
I like that it’s opened walkable, quiet and safe. But they do need to work on their customer service the staff and the clean of the room. The food was very repetitive most of the time.
Stayed 4 nights in Mar 2024
Response from Dani Santizo on 18 Apr 2024
Hello dear Adriana, thank you very much for giving you the opportunity to live the Princess experience.We regret and sincerely apologize for the details that were not to our liking. We will take your comments into account to make a report and send it to the corresponding area to improve the quality of our service.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.Sincerely.

10/10 Excellent

Julia, Mercedes

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
was beautiful, plenty of food only went to the buffet, huge pool, room was great, has a night club so we didn’t need to drive out
Stayed 4 nights in Apr 2024
Response from Dani Santizo on 18 Apr 2024
Hello dear Julia, thank you very much for your excellent rating and for taking your valuable time to tell us about your experience with us.We wholeheartedly appreciate the time you have dedicated to giving us your affectionate words, without a doubt your comments will be well received by all the staff, comments like this make our commitment to our guests continue to grow.I hope to see you soon and coincide with your return on Princess.Kind regards.

2/10 Terrible

Lindsey, Minot

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Dani Santizo on 19 Apr 2024
Hello dear Lindsey, thank you very much for giving you the opportunity to live the Princess experience.We regret and sincerely apologize for the details that were not to our liking. We will take your comments into account to make a report and send it to the corresponding area to improve the quality of our service.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.Sincerely.

10/10 Excellent

Akash

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was excellent and so many things to do. It is conveniently located with easy access to 5th avenue. A shuttle bus takes you to there for $4 per person. I recommend anyone this resort with the size and activities and friendly staff.
Stayed 4 nights in Apr 2024
Response from Dani Santizo on 18 Apr 2024
Hello dear Akash, thank you very much for your excellent rating and for taking your valuable time to tell us about your experience with us.We wholeheartedly appreciate the time you have dedicated to giving us your affectionate words, without a doubt your comments will be well received by all the staff, comments like this make our commitment to our guests continue to grow.I hope to see you soon and coincide with your return on Princess.Kind regards.

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel , nice a quiet , clean . Staff friendly
Stayed 4 nights in Apr 2024
Response from Dani Santizo on 18 Apr 2024
Hello dear Wendy, thank you very much for your excellent rating and for taking your valuable time to tell us about your experience with us.We wholeheartedly appreciate the time you have dedicated to giving us your affectionate words, without a doubt your comments will be well received by all the staff, comments like this make our commitment to our guests continue to grow.I hope to see you soon and coincide with your return on Princess.Kind regards.

10/10 Excellent

Janaeya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing ! Big Property & Pools , Free Room Service W/ Platinum Upgrade , Quiet & Chill . Night Club On Property , Drinks Are Not Watered Down !!
Stayed 4 nights in Apr 2024
Response from Betsa on 17 Apr 2024
Dear JanaeyaThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We hope to have you back very soon. Regards

8/10 Good

L Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Dani Santizo on 18 Apr 2024
Hello dear L Andrea, thank you very much for your generous rating. We would have loved for you to share with us what your experience at the hotel was like.Remember that your opinion is important to us. We appreciate your trust in us for your stay and we hope to welcome you again in the future.Kind regards.

10/10 Excellent

Melanie Dawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Geat place great service! Will be back.
Stayed 7 nights in Apr 2024
Response from Betsa on 22 Apr 2024
Dear MelanieThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. We hope to have you back very soon. Regards

10/10 Excellent

Stephanie L

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We all (13 of us) loved our stay! Only thing i would change would be the ability to book a restaurant for dinner starting the first day of your stay. No reason you shouldn't have the option every single day. If they all get booked up then perfect. Other then that everything was excellent!
Stayed 7 nights in Apr 2024
Response from Betsa on 17 Apr 2024
Dear StephanieThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We hope to have you back very soon. Regards

10/10 Excellent

Alana Rae

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was lovely except there was a lot of garbage in the trees around the property.
Stayed 7 nights in Apr 2024
Response from Betsa on 17 Apr 2024
Dear AlanaThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. Feedback is always appreciated and we will look into the situations you point out in your review. Best regards

2/10 Terrible

Ashley Paula Lindsey

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The website showed I could cancel this trip for partial reimbursement and I called and they informed to call the resort. The resort seemed to have no idea on what to do for cancellations. Very unhappy and unimpressed as I missed out on over $2000 for a vacation I couldn’t attend due to an emergency. At least honour your own policy SMH
Stayed 4 nights in Apr 2024
Response from Betsa on 16 Apr 2024
Dear AshleyThank you for taking the time to write your opinion. We are sorry that our service was not totally satisfactory. For us, it is important to please all our guests and we appreciate you sharing your experience with us, as this way we will know where we should improve. We hope that we can regain your trust and have the opportunity to serve you again. Best regards

10/10 Excellent

Valyne

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I went with my husband and 9 year old son. We all had an amazing time- this was our first time here and we will ABSOLUTELY be back. When we got home we already started planning our next trip back. The staff was SO kind, attentive, and helpful. The property was incredibly gorgeous, and all of the wildlife was magical. I loved how the trolly came every 15 minutes so we could get a quick ride if we needed to. I would give this property and experience a 10/10. THANK YOU !
Stayed 6 nights in Apr 2024
Response from Betsa on 15 Apr 2024
Dear ValyneThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. We hope to have you back very soon. Regards

8/10 Good

Arely

Travelled with family and small children
Liked: Amenities
It was good, the facilities are old, but in general good, the food is good, the service is ok, not that friendly
Stayed 3 nights in Apr 2024
Response from Betsa on 15 Apr 2024
Dear ArelyThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. We hope to have you back very soon. Regards

10/10 Excellent

Sylvia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff
Stayed 4 nights in Apr 2024
Response from Betsa on 15 Apr 2024
Dear SylviaThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. We hope to have you back very soon. Regards

10/10 Excellent

Maria I., Bakersfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todos estuvo excelente Y el personal muy atento y amable
Stayed 5 nights in Apr 2024
Response from Betsa on 15 Apr 2024
Estimada MariaMuchas gracias por tu excelente calificación y compartirnos tu valiosa opinión, nos llena de felicidad saber que tu estancia fue muy placentera y disfrutó al máximo de todo lo que Princess tiene para ofrecer, nos llena de orgullo saber que nuestros colaboradores han sido parte fundamental de esto, esperamos tenerte de vuelta muy pronto. Saludos

8/10 Good

Abigail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I truly enjoyed my birthday trip here. When I first arrived the staff was very welcoming. Since it was my birthday and I wanted an ocean view they switched my room shiftly. There was so much things to do and so many animals on the resort. The food was regular resort food and a little disappointing but I loved the breakfast. There were many options on where to eat on the resort. I even purchased my cocobongo ticket from the resort and was able to get a ride to and from.
Stayed 4 nights in Apr 2024
Response from Betsa on 15 Apr 2024
Dear AbigailThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. We hope to have you back very soon. Regards

10/10 Excellent

Tylor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Betsa on 15 Apr 2024
Dear TylorThank you very much for your excellent rating, we'd have loved to know how was your experiences with us, we hope you had a very pleasant stay, we hope to have you back again very soon. Regards

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Betsa on 15 Apr 2024
Dear RobertThank you very much for your excellent rating, we'd have loved to know how was your experiences with us, we hope you had a very pleasant stay, we hope to have you back again very soon. Regards

10/10 Excellent

Jack Ray

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first stay at an all inclusive resort. We usually do cruises. I was impressed with the staff, the rooms and the dining options. The rooms in the platinum area were almost palatial in size, the ala carte dining sites were all good and the staff always helped with whatever needs we had. The only complaint is the nightly entertainment is only one step above a bad high school musical most times. They try but when dancers are all you have don't even attempt an actual play by acting like it's a silent movie with dance sequences.
Stayed 5 nights in Apr 2024
Response from Betsa on 15 Apr 2024
Dear JackThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. We hope to have you back very soon. Regards

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very relaxing time had there. Staff were very friendly and helpful. Good place to get away from everyday hustle and bustle.
Stayed 8 nights in Apr 2024
Response from Betsa on 15 Apr 2024
Dear RobertThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. We hope to have you back very soon. Regards

8/10 Good

Sirdjan

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very good experience overall. Clean, nice rooms and generally friendly staff. Pretty good dining options.
Stayed 5 nights in Apr 2024
Response from Betsa on 15 Apr 2024
Dear SirdjanThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. We hope to have you back very soon. Regards

10/10 Excellent

Daria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024
Response from Betsa on 15 Apr 2024
Dear DariaThank you very much for your excellent rating, we'd have loved to know how was your experiences with us, we hope you had a very pleasant stay, we hope to have you back again very soon. Regards

10/10 Excellent

Phany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and beautiful resort. It was perfect from beginning to end.
Stayed 5 nights in Apr 2024
Response from Dani Santizo on 12 Apr 2024
Hello dear guest, thank you very much for your excellent rating and for taking your valuable time to tell us about your experience with us.We wholeheartedly appreciate the time you have dedicated to giving us your affectionate words, without a doubt your comments will be well received by all the staff, comments like this make our commitment to our guests continue to grow.I hope to see you soon and coincide with your return on Princess.Kind regards.

10/10 Excellent

Vaneisha

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Apr 2024
Response from Dani Santizo on 12 Apr 2024
Hello dear Vaneisha, thank you very much for your generous rating. We would have loved for you to share with us what your experience at the hotel was like. Remember that your opinion is important to us. We appreciate your trust in us for your stay and we hope to welcome you again in the future. Kind regards.

8/10 Good

Anthony

Travelled with group
Liked: Staff & service, amenities
Everything was good but lots of garbage in pools from the day before and very dirty pools. Food was ok buffets were not good and limited on food to choose from and same thing every day.
Stayed 7 nights in Apr 2024
Response from Dani Santizo on 12 Apr 2024
Hello dear guest, thank you very much for giving you the opportunity to live the Princess experience.We regret and sincerely apologize for the details that were not pleasant, we will take your comments into account to make a report and send it to the corresponding area to improve the quality of our service.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.Sincerely.

8/10 Good

Mark Gordon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Long walk everywhere, Platinum members constantly asked room number to get top shelf liquor even though we were wearing platinum bracelets. Tipping made no difference other than the Bellboys who were VERY appreciative. Easy to book ala carte restaurants with phone app. Long lines for bar and long wait times for drink service. If you want a decent pool lounger with any chance of shade, 6 am isn’t even early enough to reserve it. Lovely time had, will not likely return to this resort. Definitely not a 5 star, more like a 4.25 star.
Stayed 7 nights in Apr 2024
Response from Dani Santizo on 12 Apr 2024
Hello dear Mark, thank you very much for giving you the opportunity to live the Princess experience.We regret and sincerely apologize for the details that were not pleasant, we will take your comments into account to make a report and send it to the corresponding area to improve the quality of our service.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.Sincerely.

10/10 Excellent

Alex

Liked: Property conditions & facilities
Loved it
Stayed 7 nights in Apr 2024
Response from Dani Santizo on 12 Apr 2024
Hello dear Alex, thank you very much for your generous rating. We would have loved for you to share with us what your experience at the hotel was like. Remember that your opinion is important to us. We appreciate your trust in us for your stay and we hope to welcome you again in the future. Kind regards.

10/10 Excellent

Peyton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, very friendly and genuinely cared about their guests safety. I wish there was more "buses" to take the platinum guests to and from the lobby area and their rooms.
Stayed 7 nights in Apr 2024
Response from Dani Santizo on 12 Apr 2024
Hello dear Peyton, thank you very much for your excellent rating and for taking your valuable time to tell us about your experience with us.We wholeheartedly appreciate the time you have dedicated to giving us your affectionate words, without a doubt your comments will be well received by all the staff, comments like this make our commitment to our guests continue to grow.I hope to see you soon and coincide with your return on Princess.Kind regards.

10/10 Excellent

Irene Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fantastic.
Stayed 7 nights in Apr 2024
Response from Dani Santizo on 12 Apr 2024
Hello dear Irene, thank you very much for your generous rating. We would have loved for you to share with us what your experience at the hotel was like. Remember that your opinion is important to us. We appreciate your trust in us for your stay and we hope to welcome you again in the future. Kind regards.

10/10 Excellent

kyle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice
Stayed 6 nights in Mar 2024
Response from Dani Santizo on 12 Apr 2024
Hello dear Kyle, thank you very much for your generous rating. We would have loved for you to share with us what your experience at the hotel was like. Remember that your opinion is important to us. We appreciate your trust in us for your stay and we hope to welcome you again in the future. Kind regards.

10/10 Excellent

Irma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotels food was good, very clean, lots of activities, lots of pools, beach was clean.
Stayed 3 nights in Apr 2024
Response from Dani Santizo on 11 Apr 2024
Hello dear guest, thank you very much for your excellent rating and for taking your valuable time to tell us about your experience with us.We wholeheartedly appreciate the time you have dedicated to giving us your affectionate words, without a doubt your comments will be well received by all the staff, comments like this make our commitment to our guests continue to grow.I hope to see you soon and coincide with your return on Princess.Kind regards.

10/10 Excellent

Sameer, laval

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort had everything we could need
Stayed 6 nights in Apr 2024
Response from Dani Santizo on 11 Apr 2024
Hello dear Riley, thank you for taking the time to rate the hotel and share with us what your experience was during your stay.We feel happy and motivated to know that he enjoyed his vacation with us. We will continue to make great efforts to provide good service and unforgettable experiences to all our guests.Thank you very much for your preference, we hope you can return soon.Kind regards.