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Reviews of Catalonia Riviera Maya Resort and Spa All Inclusive

4 out of 5
Catalonia Riviera Maya Resort and Spa All Inclusive
Av. Xcacel, Lote 1, Plano 2, Puerto Aventuras, QROO

Reviews

7.8

Good

Rating 10 - Excellent. 576 out of 1390 reviews" "
Rating 8 - Good. 336 out of 1390 reviews" "
Rating 6 - Okay. 234 out of 1390 reviews" "
Rating 4 - Poor. 129 out of 1390 reviews" "
Rating 2 - Terrible. 115 out of 1390 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Bridget

Travelled with family
Disliked: Staff & service, amenities
The staff were very unhelpful when any issues arose and most were not super polite in normal interactions. It was extremely disappointing. Food options were minimal and low quality, especially with one buffet closed due to renovations, they did not plan properly and seemed like there wasn’t enough staff or seating for those at the 2 resorts. The bartenders were personable and welcoming but that was it. Won’t return to a Catalonia resort due to this stay and wouldn’t recommend to anyone.
Stayed 9 nights in Apr 2024

8/10 Good

Shelby Morgan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice that the ocean in front of the property was closed off by rocks so you could swim safely. Great for snorkeling. Lots of entertainment throughout the day. Cute sereque on the property which make you smile whenever you see them
Stayed 7 nights in Apr 2024

10/10 Excellent

Douglas James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and excellent Food
Stayed 8 nights in Apr 2024

8/10 Good

Shanee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t receive a good room upgrade more like a downgrade
Stayed 3 nights in Apr 2024

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just got back from this resort and loved it. The dining options were awesome and the staff was AWESOME!! The beach was beautiful and lots of snorkeling The entertainment staff was wonderful and the shows were worth watching!! We would return for sure.
Stayed 7 nights in Apr 2024

10/10 Excellent

Isha

Travelled with group
Liked: Amenities
Great place!!
Stayed 4 nights in Apr 2024
Response from Social Media team on 12 Apr 2024
Dear IshaWe're glad you enjoyed your time with us!We're here to help make your experience even better!

10/10 Excellent

Tanner James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2024

4/10 Poor

michael

Liked: Cleanliness
Disliked: Staff & service
Stayed 6 nights in Mar 2024

10/10 Excellent

Kelvin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well run ... great for all ages!
Stayed 7 nights in Mar 2024
Response from Social Media Team on 12 Apr 2024
We're glad to hear you had a positive experience, Kelvin! We look forward to welcoming you back again soon!

8/10 Good

Sabrina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a privilege family suite. The decor was simple but nice and the patio was a nice size with a table and chairs in addition to sun chairs. There were lots of restaurants but we weren't able to get a reservation at any of them and instead chose to eat at restaurants set aside for our level of room. The food was just ok, nothing exceptional. The drinks were delicious and strong for an all inclusive. Our suite also came with access to a private beach in addition to the regular beach on site. We visited the spa and had amazing treatments including one of the best massages of my life! Overall, I'd return to this property.
Stayed 3 nights in Mar 2024
Response from Social Media Team on 12 Apr 2024
Thank you for sharing your experience, Sabrina! We're glad to hear that you enjoyed your stay in the privilege family suite and found the decor simple yet nice. It's great that you appreciated the size of the patio and the amenities it offered. We're sorry to hear that you had difficulty securing reservations at the restaurants, but we're glad you found alternatives that suited your needs. We're delighted that you enjoyed the delicious and strong drinks, as well as the access to the private beach. It's fantastic to hear that you had amazing treatments at the spa, including one of the best massages of your life! We're thrilled that you would consider returning to our property. We look forward to welcoming you back!

10/10 Excellent

Morgan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort! The staff was great, helpful and friendly. We can’t wait to go back!
Stayed 3 nights in Apr 2024

8/10 Good

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool
Stayed 4 nights in Mar 2024

10/10 Excellent

Daniel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort provides a good experience with its cleanliness (I saw staff cleaning pools, windows, washrooms throughout the day), its various meal options, and helpful staff. One thing to note is that this resort is VERY kid friendly. For families with little ones, the resort not only provides daily kid oriented activities, but they also have a dedicated space for kids arts and crafts, as well as toys. Think of it as a playgroup area. One thing I will note is that the beach is nothing too special. When it is not covered by seaweed, it is decent. Overall, this is a very good experience for families to enjoy.
Stayed 5 nights in Mar 2024

10/10 Excellent

Jessica Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Katharina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are all amazing and this property is so well managed that everything ran smoothly and is clean and well-functioning! The reviews on here were griping about the reservation process for the special restaurants, and granted, that can be frustrating, but the buffets are great! We got in to all the restaurants as well and the Mexican and Tuscana are by far the best. Pepe and Gabi were fun animators and Miguel knows how to give the best massages! We got a free hydrotherapy appointment at the Spa with the Expedia VIP perk and that was great as well. We booked a day-excursion with the Concierge to Tulum, Cenotes and Snorkeling through Mayan Adventures and it was fantastic. The medic helped out injured kid, room service for the kids on date night, helpful and fun bartenders... it was all a big "recommend"!
Stayed 7 nights in Mar 2024

10/10 Excellent

Kelly

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the layout of the property. I felt there could have been slightly more dining options but other than that they were very accommodating. There was a lot to do there and I'm definitely going to stay there very soon again.
Stayed 3 nights in Mar 2024

6/10 Okay

Navreet Kaur

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

8/10 Good

Thomas

Stayed 7 nights in Mar 2024

6/10 Okay

salikha

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
like alot activities
Stayed 5 nights in Mar 2024

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful landscaping and excellent food options. Beaches were not too crazy, plenty of loungers. Decent snorkeling off the private beach and many adventure options very close by!!
Stayed 7 nights in Mar 2024

8/10 Good

Patty

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We just returned. Here is my review. It's a long one. Upon first entering the resort I could not understand how anyone could ever leave a negative review. All the Youtube videos and positive reviews we read could not do this place justice. First impressions of the property are amazing. We did not have any trouble booking reservations (I booked them at exactly 8am everyday). We ate at the Mexican place and the grill. The Mexican place was incredible. The grill not so much, being from Texas I know what a good steak should taste like and that was not it. However, it wasn't a big deal because we just went and ate at the buffet after. Most meals at the resort were fantastic with the exception of the one at the grill and one lunch at the indoor buffet. We just left and went to the outdoor buffet instead. The drinks although not amazing were pretty good. I've been to a 5-star all-inclusive before and Catalonia had much better drinks. We drank our fill, thoroughly enjoyed ourselves and never got sick and even better didn't get a hangover and trust me we drank plenty. If I was to say anything negative, it would be on the room. We stayed in a privilege suite on the second floor facing the garden. Definitely not the best location. I was not happy that it faced the garden and was upstairs but we made do. Also, every time I used my blowdryer I brought from home it would kill the power to AC. Needless to say I stopped using the blowdryer. The entertainment was top notch. I have been on m
Stayed 5 nights in Mar 2024

8/10 Good

Theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautiful place but I would not return simply due to the inconvenience of getting a reservation at the restaurants. It is NOT right that everyone should be made to use the internet to get a reservation only to find that all 4 restaurants are completely booked up 2 minutes after 8:00am when booking is open to all guests. The staff were amazing though in all areas of the resort!!!
Stayed 6 nights in Mar 2024

8/10 Good

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The night club dj was very bad, they did not know how to read a room and played only what they wanted. Other than that it was an excellent resort. Food and staff were amazing
Stayed 9 nights in Mar 2024

10/10 Excellent

sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this resort specually the Spa .
Stayed 4 nights in Mar 2024

4/10 Poor

Melinda

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
It was very difficult to get a reservation for dinner. Thought it was just us but everyone was complaining. You would get kicked off quickly when trying to reserve and then there was no more vacancies. You had to do it each day by 8am. We went downstairs for help and there were long lines and eventually no reservations left. The room wasn’t very nice. Outdated only 3 plug ins worked no mirror except in bathroom and you could only see top half of your body. The room just wasn’t nice. Also, felt a little misled by being on ocean. Couldn’t get to ocean except through rocks beach was very small
Stayed 6 nights in Mar 2024

10/10 Excellent

Brent James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Catalonia was beautiful. The staff was super friendly and helpful. It was easy to navigate and had many options for food. It is walking distance to a small gated community area with restaurants, shops and dolphins that you can watch swimming and diving. My only critique would be that the a la cartes were difficult to book. The beach was rocky but also not crazy busy like other resorts I have been making it enjoyable. We look forward to returning.
Stayed 6 nights in Mar 2024

8/10 Good

Marla

Travelled with partner
Liked: Cleanliness
Staff service was hit or miss and almost impossible to book reservations at the more popular a la carte restaurants
Stayed 7 nights in Feb 2024

8/10 Good

Sharon

Liked: Cleanliness, staff & service, amenities
Love the ocean. Small beach area and do not like the change in booking restaurants. My 4'rd visit.
Stayed 7 nights in Feb 2024

6/10 Okay

David

Stayed 7 nights in Mar 2024

8/10 Good

Dakota John

Stayed 6 nights in Mar 2024

6/10 Okay

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a room with two beds, the beds were pushed together and could only be separated enough to walk sideways in between, however the beds were comfortable. The beach area was really nice and the snorkeling was good. The swim up bars were small so always very busy, however, the other bars were easier to get a drink. The property was nice and well kept, the staff were friendly. The only show we saw was Moana and it was good. My biggest complaint was the food. The food was mediocre at best. It was either undercooked or overcooked and not very tasty. Breakfast was OK, the snack bar was OK. The fruit and salad items were fresh. There were a few items that were good. we did not eat at the lunch buffet. The dinner buffet was terrible. The burger bar was probably the best place we ate at. It was extremely difficult to get a reservation at a specialty restaurant even though whenever I walked by they were only about half full. The only reservation we managed to get was at the Mexican at 9pm. The food was not that good.
Stayed 4 nights in Mar 2024

10/10 Excellent

Sydney

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing
Stayed 8 nights in Mar 2024

10/10 Excellent

Amanda Noelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is gorgeous in the traditional sense, large palapa roofs, lush vegetation and so many trees! There are cute Capybaras roaming the property and I’ve never seen them before, but they were adorable, just don’t leave a banana on your pool chair, because it will get stolen, lol! The beach is lovely, the rocky side has excellent snorkelling with so many friendly and curious fish, my son and niece loved it! We upgraded to Privileged, which gave us access to the Privileged pool, which was less busy and Bloved restaurant which was AMAZING. I was concerned because I had read some negative reviews but this resort was so peaceful and beautiful with so much to do! It’s also a short walk into town to shops, restaurants and bars, which was fun to explore and do safe. We rented golf carts and explored Puerto Aventuras and it was so much fun!! The only negative was you are required to make reservations at many of the restaurants and it is done online. I heard from another guest they open reservations online at 8:00 am. By 8:05 they are all booked and if you have a larger party (we had 6) you can just forget it. We didn’t get to try any of the reservation restaurants and that was very disappointing.
Stayed 7 nights in Mar 2024

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our honeymoon was excellent thanks to the location and amazing staff! Ernestina and Roy were great!
Stayed 5 nights in Mar 2024

8/10 Good

Belinda Quan, chadds ford

Stayed 6 nights in Mar 2024

6/10 Okay

Zoe

Travelled with partner
It’s a decent all inclusive hotel, safely located within a gated community about 30min from Playa de Carmen and Tulum, which was one of the reasons we chose it. The rooms we were given was in building 5 on the ground floor, it’s humid throughout our stay, to the point that condensation is visibly running off from the walls, and the decoration is quite dated, although clean. The rooms are cleaned daily with the fridges topped up. The restaurants are decent, even the buffet restaurant, although you have to get up at 8am to reserved the restaurants online, and the appointments get filled up very quickly! The hotel operates on a privileged membership model, you can sign up for a tour of the privileged rooms, which are newer and nicer. During our stay the hotel was fully occupied everyday so obviously very popular. The all inclusive drinks from the bar are watered down but it didn’t affect us too much. The beach is quite limited, you’ll have to walk further down from the hotel (about 15min) to get to a public beach to enjoy a proper beach experience. There are further facilities/restaurants at the marina area that you can sample if you are tired with the hotel food. The pool is often packed by 10am. If you are looking for peace and quiet get-aways then look elsewhere.
Stayed 9 nights in Feb 2024

8/10 Good

Richard Paul

Liked: Amenities
Very clean and great amenities

8/10 Good

Andres

Liked: Cleanliness, staff & service, property conditions & facilities
In general, this a good place to spend some time, however, at least in the dates I went, I had the feeling the hotel was over booked. When we wanted to spend time in front of the beach or in the pool it was not always possible because every single spot was already taken since very early in the morning and for very long periods of time, so we had to go to the closest beach out of the property to be able to enjoy the sea.
Stayed 5 nights in Feb 2024

6/10 Okay

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Did not like main buffet, food that should have been hot was cold Food not flavoured Difficult to book restaurants on website
Stayed 7 nights in Feb 2024

6/10 Okay

Nicole

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Feb 2024

10/10 Excellent

Charles, Landrum

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was very clean - friendly staff. Being part of Puerto Aventuras permits walking to shops and access to Catalonia Yucatán facilities.
Stayed 7 nights in Feb 2024

10/10 Excellent

thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff, good food and drinks
Stayed 8 nights in Feb 2024

8/10 Good

Gayle Patricia, Duluth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Feb 2024

4/10 Poor

kristina

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Traveled with 2 children... Honestly, I am not satisfied. Firstly, there is absolutely no beach with decent sand, the pool temperature is cold, making it impossible to stay in. The restaurant reservation system is awful... everything is fully booked by 8 a.m.... Breakfast buffet food is excellent, but lunch and dinner are mediocre with constant queues. If you don't grab a sun lounger by 6 a.m.... you're left standing!!!! My conclusion is that the hotel can't handle the number of people. But they really want to make money. What I liked: comfortable beds, good cleaning, and special thanks for the great animation and evening shows, perhaps the only positive... In a huge negative, the kids' room is uninspiring, with a woman working there who lacks initiative, everything inside is old and besides building blocks, there's nothing... I don't drink, but judging by the drunk people, everyone seems satisfied with the alcohol. We won't be coming back - that's for sure...
Stayed 5 nights in Feb 2024

8/10 Good

Heather Gail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

8/10 Good

Kazimir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was uncomfortable, had a dip in it that threw my back out the first night.
Stayed 6 nights in Feb 2024

8/10 Good

Lee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marina was nice and close. Booking restaurants was difficult. And the beach was really rocky. Staff was amazing however.
Stayed 8 nights in Feb 2024

6/10 Okay

Emiel

Travelled with family
Liked: Staff & service
They were understaffed for the amount of people. we did not get the rooms we booked. The dinner reservation system was not working. we had to go to the front desk to get a dinner anywhere. The food was cold, even in the buffet.
Stayed 7 nights in Feb 2024

10/10 Excellent

Victoria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an awesome resort. It had great staff and even better service.
Stayed 4 nights in Feb 2024

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So very lovely and beautiful the food was so delicious
Stayed 3 nights in Feb 2024