Deluxe Queen Room

Reviews of Sanno Marracoonda Perth Airport Hotel

3 out of 5
Sanno Marracoonda Perth Airport Hotel
46 Kanowna Avenue East, Redcliffe, WA

Reviews

8.0

Very good

Rating 10 - Excellent. 377 out of 1009 reviews" "
Rating 8 - Good. 396 out of 1009 reviews" "
Rating 6 - Okay. 126 out of 1009 reviews" "
Rating 4 - Poor. 57 out of 1009 reviews" "
Rating 2 - Terrible. 53 out of 1009 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and spacious. There was free wifi and complimentary breakfast, as well as available shuttle service
Stayed 2 nights in Feb 2024
Response from Sanno on 25 Mar 2024
Thank you for your review! We're delighted to hear that you found our rooms clean and spacious. We take pride in providing a comfortable and inviting space for our guests to relax and unwind.We're glad that you enjoyed the complimentary amenities we offer, including free wifi and breakfast. We understand the importance of staying connected and starting the day with a satisfying meal.Our shuttle service is designed to make your stay more convenient and hassle-free. We're pleased that you found it available and accessible during your time with us.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future. If there's anything else we can assist you with or if you have any further feedback, please let us know.

10/10 Excellent

jocelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport
Stayed 1 night in Mar 2024
Response from Sanno on 20 Mar 2024
Thank you for your review. We're glad to hear that our hotel's proximity to the airport was convenient for your stay. Being close to the airport is a great advantage for our guests, especially for those with early morning or late-night flights.If there's anything else we can assist you with or if you have any further feedback, please let us know. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Speedy arrival of shuttle bus. Lovely welcome even though it was late at night. Upgraded so that I did not have to walk as far. Comfortable bed, and many considerate extras provided. I have already recommended to others.
Stayed 1 night in Mar 2024
Response from Sanno on 18 Mar 2024
Thank you for your review. We're delighted to hear that you had a positive experience with our shuttle bus service and that you received a warm welcome, even late at night. We understand the importance of a smooth arrival and a friendly reception, especially after a long journey.We're glad to hear that you enjoyed the upgrade, which made your stay more convenient. Providing comfortable beds and considerate extras is something we strive for to ensure our guests have a pleasant and enjoyable stay.Thank you for recommending us to others. Word-of-mouth recommendations are greatly appreciated and we're thrilled that you had such a positive experience that you feel confident in sharing with others.If there's anything else we can assist you with or if you have any further feedback, please let us know. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Linda

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sanno on 21 Mar 2024
Thank you for your review

10/10 Excellent

Ksenia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sanno on 21 Mar 2024
Thank you for your review

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a nice park for a short walk across the street
Stayed 1 night in Mar 2024
Response from Sanno on 13 Mar 2024
Thank you for sharing that there is a nice park across the street for a short walk. It's great to hear that you were able to enjoy the nearby green space during your stay. We always appreciate hearing about the positive aspects of our location. If there's anything else we can assist you with or if you have any further feedback, please let us know. We hope to have the opportunity to welcome you back in the future.

6/10 Okay

Trevor

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Internet very poor
Stayed 3 nights in Mar 2024
Response from Sanno on 11 Mar 2024
Thank you for your feed back

6/10 Okay

Thomas

Stayed 1 night in Mar 2024

10/10 Excellent

Natalie Dianne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location , to enable a relaxed trip to the airport. Compliments to the chef as the freshly cooked breakfast was perfect.
Stayed 1 night in Mar 2024
Response from Sanno on 5 Mar 2024
Thank you for your review. We're thrilled to hear that our hotel's location was perfect for your relaxed trip to the airport. We understand the importance of convenience when it comes to travel, and we're glad we could provide that for you. We will pass on your compliments to our chef for the delicious freshly cooked breakfast. It's always a pleasure to start the day with a perfect meal. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future. Thank you for choosing our establishment.

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Basic accommodation but comfortable. We appreciated the complimentary snacks, wine, and water. Also the complimentary airport shuttle was excellent. We had an early morning flight and the shuttle operates 24 hrs. Thanks for a great stay.
Stayed 1 night in Feb 2024
Response from Sanno on 4 Mar 2024
Thank you for your review. We're glad to hear that you found our accommodation comfortable, despite it being basic. We're also pleased to know that you enjoyed the complimentary snacks, wine, and water. It's great to hear that the complimentary airport shuttle was excellent and that it operated 24 hours, which was convenient for your early morning flight. We appreciate your kind words and are delighted that you had a great stay with us. If there is anything else we can assist you with in the future, please don't hesitate to let us know. Thank you for choosing our establishment.

8/10 Good

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Airport pick up and drop off excellent service. Easy access to city from nearby train station
Stayed 2 nights in Feb 2024
Response from Sanno on 28 Feb 2024
Thank you Linda

6/10 Okay

Helen

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Sanno Hotel on 26 Feb 2024
Thank you

10/10 Excellent

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The welcome snacks were great after my flight was cancelled and I needed to quickly find a place to stay. Very close to the airport. Would stay again when I have to fly out early the next morning.
Stayed 1 night in Feb 2024
Response from Sanno Hotel on 26 Feb 2024
Thank you for your review.

8/10 Good

Kristina

Liked: Cleanliness, staff & service
I arrived on a late flight, so I really appreciated that the hotel offered a free shuttle past midnight, and this is the reason I selected the hotel. I appreciated that the staff was helpful and friendly, and there were some welcoming food and drink items in the room. The room was clean and quiet, the bed comfortable, and the air conditioning worked well. Unfortunately, the room itself was quite worn down, which was unexpected for the price paid. The windows and doors could have used better locks for a feeling of security.
Stayed 1 night in Feb 2024
Response from Sanno on 20 Feb 2024
Thank you for your review and for choosing our hotel for your stay. We're glad to hear that our free shuttle service was convenient for your late arrival and that our staff provided helpful and friendly service. We're also pleased to know that you found the room clean, quiet, and comfortable, with a well-functioning air conditioning system.We appreciate your feedback regarding the condition of the room. We strive to provide a comfortable and enjoyable experience for our guests, and we apologize if the room did not meet your expectations in terms of its condition. We will take your comments into consideration as we continue to make improvements to our facilities.Regarding the locks on the windows and doors, we take the safety and security of our guests very seriously. We will review our security measures to ensure that they meet the highest standards and provide a feeling of security for our guests.Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future.

6/10 Okay

Vicky

Stayed 1 night in Feb 2024
Response from Sanno on 21 Mar 2024
Thank you

10/10 Excellent

Stuart

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious
Stayed 2 nights in Feb 2024
Response from Sanno on 20 Feb 2024
Thank you for your feedback. We're pleased to hear that you found the room spacious during your stay. Providing comfortable and spacious accommodations is important to us, and we're glad that we met your expectations. We appreciate your review and hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Karl

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Less than 5 mins from the airport. Great find, good restaurant and pool facilities. Great to have the to and from airport shuttle for free at all times.
Stayed 1 night in Feb 2024
Response from Sanno on 20 Feb 2024
Thank you for your review and for choosing to stay with us. We're delighted to hear that you found our hotel to be a great find, with its close proximity to the airport. It's wonderful that you enjoyed our restaurant and pool facilities. We're glad that our complimentary shuttle service to and from the airport was convenient for you. We appreciate your feedback and hope to have the pleasure of welcoming you back in the future.

8/10 Good

Petty

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room, l booked was clean and its a quiet place. I really enjoyed my stay.
Stayed 1 night in Feb 2024
Response from Sanno on 13 Feb 2024
Thank you for your review! We're glad to hear that the room you booked was clean and that you found our hotel to be a quiet place. We strive to provide a comfortable and peaceful environment for our guests to enjoy their stay. We're delighted that you had a great experience and enjoyed your time with us. If there's anything else we can assist you with, please let us know. Thank you for choosing to stay with us!

2/10 Terrible

Jason

Stayed 1 night in Dec 2023
Response from Sanno on 21 Mar 2024
Thank you for your review

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed here a few times and each time has been great clean and comfortable rooms and close to the airport.
Stayed 1 night in Jan 2024
Response from Sanno on 30 Jan 2024
Thank you for your continued loyalty and for choosing to stay with us multiple times! We're thrilled to hear that each of your stays has been great and that you found our rooms to be clean and comfortable. It's fantastic that our proximity to the airport has been convenient for you. We appreciate your kind words and look forward to welcoming you back for another excellent stay in the future. If there's anything else we can assist you with, please let us know. Safe travels!

8/10 Good

Kim Wah

Liked: Cleanliness, staff & service, property conditions & facilities
Near to Perth airport and shuttle bus provided.
Stayed 1 night in Jan 2024
Response from Sanno on 23 Jan 2024
Thank you for your review! We're glad to hear that our hotel's proximity to Perth airport and the availability of a shuttle bus were convenient for your stay. We understand the importance of providing easy transportation options for our guests, especially when it comes to airport travel. We appreciate your feedback and hope to have the opportunity to welcome you back in the future. Safe travels!

10/10 Excellent

john

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent service at the hotel from start to finish. Rooms clean and spacious . Close to airport . Very good restaurant with reasonable prices on site. Great tasting food.
Stayed 1 night in Jan 2024
Response from Sanno on 17 Jan 2024
Thank you for your wonderful review! We're delighted to hear that you had an excellent experience with our service from start to finish. It's great to know that you found our rooms clean and spacious, providing a comfortable stay.We're glad that our proximity to the airport was convenient for you. It's also fantastic to hear that you enjoyed our on-site restaurant with its reasonable prices and great tasting food. We take pride in offering a delicious dining experience for our guests.

6/10 Okay

Sarka

Travelled with partner
Liked: Staff & service
The staff was very helpful and they had a welcome snack in the room but I wouldn't stay again as it feels very worn out and old, especially the carpet in the room. However, the location near the airport and the shuttle are very convenient and for just a layover, it was okay.
Stayed 1 night in Jan 2024
Response from Sanno on 17 Jan 2024
Thank you for sharing your feedback with us. We're glad to hear that our staff was helpful and that you appreciated the welcome snack in your room. We apologize if the overall condition of the hotel, particularly the carpet in your room, did not meet your expectations. We understand the importance of maintaining a fresh and updated environment for our guests, and we appreciate your comments.We're pleased to know that the location near the airport and the convenience of our shuttle service were beneficial for your layover. We understand that for short stays, convenience and ease of access are key factors.We appreciate your honesty and value your feedback. If there's anything else we can assist you with or if you have any further suggestions, please let us know. Thank you for choosing to stay with us, and we hope to have the opportunity to improve your experience in the future.

8/10 Good

Alison

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Shower dripping in our room. I was expecting a microwave. Thanks
Stayed 1 night in Jan 2024
Response from Sanno on 17 Jan 2024
Thank you for bringing the dripping shower to our attention. We apologize for any inconvenience caused by this issue. Our maintenance team will be notified to address the problem promptly.Regarding the microwave, we apologize for any confusion. Unfortunately, microwaves are not available in all of our rooms. However, if you require a microwave during your stay, please let our front desk know, and we will do our best to accommodate your request.

10/10 Excellent

Norm

Stayed 1 night in Jan 2024
Response from Sanno on 30 Jan 2024
Thank you

8/10 Good

C

Stayed 1 night in Jan 2024
Response from Sanno on 30 Jan 2024
Thank you

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly and helpful staff. Room was very tidy and a comfortable sleep. Very impressed by the ease and efficiency of the airport shuttle. Will definitely stay again when in the Perth area.
Stayed 1 night in Jan 2024
Response from Sanno on 10 Jan 2024
Thank you for your review! We're thrilled to hear that you found our staff super friendly and helpful. Providing excellent customer service is our top priority, and we're glad that our team made a positive impression on you.We're also delighted to know that you had a comfortable sleep in our tidy room. We strive to maintain a clean and comfortable environment for our guests to ensure a restful stay.It's great to hear that you were impressed by the ease and efficiency of our airport shuttle service. We understand the importance of convenient transportation options for our guests, and we're glad that it met your expectations.

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for night after long flight
Stayed 1 night in Jan 2024
Response from Sanno on 10 Jan 2024
Thank you for your review! We're glad to hear that you found our place to be a great choice for a night after a long flight. We understand the importance of a comfortable and convenient stay, especially after a tiring journey.

6/10 Okay

Patriya, bluffton

Stayed 3 nights in Dec 2023
Response from Sanno on 8 Jan 2024
Thank you

6/10 Okay

Nisha

No assistance to get to room which was furthest away from reception when we arrived and no dining available ..but the young lady next day got the shuttle to come to us .. so grateful for that
Stayed 1 night in Dec 2023
Response from Sanno on 8 Jan 2024
Thank you for your review. I apologise for any inconvenience you experienced upon arrival regarding the distance of your room from the reception and the lack of dining availability. I understand that these factors can impact the overall guest experience.I'm glad to hear that the young lady the next day was able to assist you by arranging for the shuttle to come to you. I appreciate your understanding and patience in this matter.

10/10 Excellent

Lisa

Stayed 1 night in Oct 2023
Response from Sanno on 28 Dec 2023
Thank you Lisa for your review

2/10 Terrible

Angela

Stayed 1 night in Dec 2023
Response from Sanno on 28 Dec 2023
Thank You Angela for your review.

6/10 Okay

Phillip

Business traveller
Good value with free airport shuttle
Room ok bigger room than usual just starting to show age! Prices have returned to normal after a massive price gouge last month due to concerts- prices went up almost 75%
Stayed 1 night in Dec 2023
Response from Sanno on 22 Dec 2023
Thank you for your feedback. We appreciate your understanding regarding the pricing fluctuations during the concert period. We strive to offer competitive and fair pricing for our guests. We apologize if the increase in prices during that time was not to your satisfaction. As for the room, we understand that it may be showing signs of age. We continuously work on maintaining and updating our facilities to ensure a comfortable stay for our guests.

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sanno on 22 Dec 2023
Thank you Wendy

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service
Clean and great service
Stayed 1 night in Dec 2023
Response from Sanno on 19 Dec 2023
Thank you for your review! We're thrilled to hear that you found our place to be clean and that you received great service during your stay. Maintaining a clean and comfortable environment for our guests is a top priority for us, and we're glad that it met your expectations.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful complimentary wine after a long flight. Room was great and ensuite was just right. Transfers from and to airport was great. Thanks all involved. Merry Christmas
Stayed 1 night in Dec 2023
Response from Sanno on 22 Dec 2023
Thank you for your lovely review! We're delighted to hear that you enjoyed the complimentary wine and that your room and ensuite met your expectations. We're also glad to know that our airport transfers were convenient for you. We'll make sure to pass on your kind words to all the staff involved. Merry Christmas to you too!

8/10 Good

Bernie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got an upgrade which was great. Thankyou
Stayed 2 nights in Dec 2023
Response from Sanno on 19 Dec 2023
Thank you for your review! We're delighted to hear that you received an upgrade during your stay. It's always our pleasure to provide our guests with an enhanced experience whenever possible.

10/10 Excellent

Tanya

Stayed 1 night in Dec 2023
Response from Sanno on 19 Dec 2023
Thank you Tanya

6/10 Okay

Glenn

Hard to get to off greta eastern highway!
Stayed 1 night in Dec 2023
Response from Sanno on 19 Dec 2023
Thank you for your feedback. I apologize if you found it difficult to access our property from Great Eastern Highway. We understand that ease of access is important for our guests, and we appreciate your feedback.If you have any specific suggestions or details about the challenges you faced, please let us know so that we can address them and improve the overall experience for our guests.

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, amenities
Very convenient place to stay.
Stayed 3 nights in Dec 2023
Response from Sanno on 19 Dec 2023
Thank you for your review! We're glad to hear that you found our place to be very convenient for your stay. We understand the importance of convenience when choosing accommodation, and we're pleased that we met your expectations.

8/10 Good

Jo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Sanno on 19 Dec 2023
Thank You

8/10 Good

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amenities were great. Near the airport.
Stayed 1 night in Dec 2023
Response from Sanno on 19 Dec 2023
Thank you for your feedback! We're glad to hear that you found our amenities to be great. We strive to provide a comfortable and enjoyable experience for our guests.We're also pleased to hear that our proximity to the airport was convenient for you. Easy access to transportation is important, especially for travelers.

8/10 Good

Tony

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sanno on 15 Dec 2023
Thank you for your review

8/10 Good

Gary

Business traveller
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Sanno on 14 Dec 2023
Thank you

8/10 Good

Bernie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access
Stayed 1 night in Dec 2023
Response from Sanno on 14 Dec 2023
Thank you

8/10 Good

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was not informed that my room would be upstairs. I had two luggage of 23kg each, plus handbags . It was disappointing to drag heavy luggage up and down stairs.
Stayed 1 night in Nov 2023
Response from Sanno on 14 Dec 2023
Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced regarding the location of your room. We understand that carrying heavy luggage upstairs can be challenging and disappointing.In the future, we recommend reaching out to our team prior to your arrival to discuss any specific needs or preferences you may have, such as requesting a room on the ground floor or near an elevator. Our goal is to ensure that all our guests have a comfortable and hassle-free stay.

4/10 Poor

Nanci

Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Sanno on 14 Dec 2023
Thank you for your review

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great shuttle service to and from airport. Really friendly & helpful staff. Thanks.;
Stayed 1 night in Dec 2023
Response from Sanno on 14 Dec 2023
Thank you for your review! We're thrilled to hear that you had a great experience with our shuttle service to and from the airport. Our team takes pride in providing friendly and helpful service, and it's wonderful to know that they made a positive impression on you.We appreciate your kind words and thank you for choosing our hotel. If there's anything else we can assist you with in the future, please don't hesitate to reach out.

10/10 Excellent

Scott

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service as always, and the complimentary drinks, wine and chips/cookie are an awesome touch
Stayed 1 night in Dec 2023
Response from Sanno on 14 Dec 2023
Thank you for your kind review! We're delighted to hear that you enjoyed our excellent service and appreciated the complimentary drinks, wine, and chips/cookie. We strive to provide a memorable experience for our guests, and it's great to know that these little touches made a positive impact on your stay.

10/10 Excellent

Julie

Stayed 1 night in Dec 2023
Response from Sanno on 14 Dec 2023
Thank you