Ratings based on 1,282 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
49% of guests recommend
3.2 Room cleanliness
3.4 Service & staff
3.0 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by A verified traveller

Posted 12/08/2016 on Hotels
Comment from Hotel Management
18/08/2016 by General Manager, Hotel Management
Thank you for sharing your rating with us. I'm very sorry you were not happy with your stay. We definitely hope you shared your concerns with us while you were here to give us an opportunity to improve your stay. Please consider giving us another opportunity to serve you the next time you are in Rapid City.
2 out of 5
by A verified traveller

Hotel in the projects.

Posted 08/08/2016 on Hotels
Rooms were in a separate aged building that looked like it was in the projects.
Comment from Hotel Management
18/08/2016 by General Manager, Hotel Management
Thank you for your feedback. I do apologize you were not happy with your accommodations and newly remodeled guest room. We are working hard to finish our multi-million $$ renovations to better serve all our guests. Finally, I assure you that our neighborhood is very safe, as we are in a highly visible central commercial district. We hope you will consider us the next time you visit the Black Hills.
5 out of 5
by A verified traveller

Posted 31/07/2016 on Hotels
Comment from Hotel Management
25/09/2016 by General Manager, Hotel Management
Thank you for choosing to stay with us and the positive review! We look forward to serving you again in the future!
4 out of 5
by A verified traveller from Wyoming

Nice Hotel close to shopping.

Posted 28/07/2016
Pros: Comfortable beds.
Cons: Cleanliness.
Location: We went specifically for shopping and the location was great for that. There were also a lot of good places to dine nearby.
The hotel was nice, the construction was a little disappointing as we weren't told of it until check in so the pool and hotel restaurant weren't available. The part of the hotel we stayed in was very nice, it seemed new. The room, bathroom in particular, was not as clean as it should have been. The price was good compared to other hotels. There was a lot of noise in the hallway late at night when the bars closed. No noise from children or neighboring rooms though. We would stay here again, probably not until the remodel and update are done.
Comment from Hotel Management
28/07/2016 by Cory, Hotel Management
Thank you for your feedback. We are pleased to hear you were happy with our newly remodeled guest rooms! We are very excited for our remodel and now this will be a great addition to Rapid City. Your comments regarding bathroom cleanliness has been passed along to our Housekeeping department. Thank you again and we look forward to serving you the next time you are in the Black Hills.
4 out of 5
by A verified traveller from Lincoln, NE

Hotel convenient to anything in Rapid.

Posted 28/07/2016
Pros: Conveniently located to several stores, gas stations, restaurant and entertainment.
Cons: If they fix the plumbing on the toilet as well as provide both a refrigerator unit and a microwave, then it's an A+.
Location: Located near Perkins, several gas stations. Walmart is a short walk from the hotel. There is a golf putt-putt just down the street a couple blocks.
Hotel was clean. Just had renovations. Toilet in room eventually started acting up by not having any force behind the flush. Maintenance came twice, requested they leave the plunger second visit. It never overflowed, however, just had no "umph" behind the flush. That was the only issue. Room was clean and temperate with the more than adequate cooling unit.
Comment from Hotel Management
by Cory W, Hotel Management
Thank your for sharing your experiences with us. We are very pleased you enjoyed our newly renovated rooms. Our housekeeping team works hard to ensure a clean comfortable stay for our guests. I've also passed along your concerns with our plumbing. We look forward to serving you again!
3 out of 5
by A verified traveller from Boulder, CO

Hotel is in reconstruction: no cafeteria, no pool.

Posted 27/07/2016
Pros: Nothing especially
Cons: Hopefully after reconstruction everything will be better
Location: Location is good, decent restaurants (e.g. "Minervas", 'Coral Camp') nearby.
I ordered 2 rooms. One of rooms was OK, other one has no refrigerator and microwave
Comment from Hotel Management
28/07/2016 by Cory, Hotel Management
Thank you for sharing your experiences with us. We are happy you enjoyed our convenient location and our newly remodeled guest rooms. We are working hard to fully complete our remodel in order to better serve all of our guests. Thank you again and we look forward to serving you the next time you are in Rapid City.
1 out of 5
by A verified traveller from Orlando

WORST HOTEL

Posted 26/07/2016
The staff is incredibly rude. The pool was closed and was being removed and they do not offer breakfast as advertised. Fine for me and hubby but when you have a six year old, it changes everything. On staff person even said, "Sounds like you have a problem." They also booked our room to someone else so we didn't even get the kind of room I requested on the reservation. The other person was checking in the next day so we could either take the room we booked for one night then move or change the room altogether. WHAT??? I understand the hotel is under renovations but then maybe update the changes in Expedia or the hotel should update theirs. It's like a trap because you can't cancel on arrival or you'll still have to pay and all other hotels are full. It was so bad, I'm reaching out to corporate.
Comment from Hotel Management
02/08/2016 by Cory W., Hotel Management
Thank you for sharing your experiences with us. We sincerely apologize for the negative experience you had with us. We strive to provide great customer service and a comfortable hotel experience and understand your frustrations on not delivering that to your family. We are working hard to ensure our pool closure and renovations are communicated clearly across all booking channels. We hope you will give us another opportunity to serve you in the future.
2 out of 5
by george from Angelo

Not happy with stay

Posted 26/07/2016 on Hotels
Not happy with this hotel. No breakfast at all and no pool. Have told all family and coworkers to stay away
Comment from Hotel Management
28/07/2016 by Cory, Hotel Management
Thank you for your feedback. We sincerely apologize you were disappointed with your stay. Unfortunately our pool has been permanently closed and we are sorry this was not communicated to you prior to check-in. We are however proud of our newly remodeled guest rooms and hope that you were pleased with them as well. We are also working closely with all booking agencies to ensure an accurate property description is being provided to all guests. We hope you will reconsider us the next time you are in Rapid City.
3 out of 5
by A verified traveller

A bed and a locked door

Posted 25/07/2016
This is a very, very worn-down hotel. The room was extremely dark, dingy, and unwelcoming. The shower was cold the entire time and the tub didn't drain effectively. By the end of my shower the water was about 4 in. up my calf.There was no internet (the expedia site lists free internet) -- we were told we could use the internet in the lobby which was open 24-7. The young man at the desk who checked us in was awesome -- very friendly and welcoming. Overall, if you just need a bed and a door that locks...this place is fine. But at over $100... I expected (much) more.
Comment from Hotel Management
28/07/2016 by Cory, Hotel Management
Thank you for sharing your experience with us. We sincerely apologize for your negative experience with us and that you didn't enjoy our newly remodeled rooms that includes new carpet, new paint, new air conditioners, HD TVs, upgraded free Wi-Fi, and more. Our goal is to make our multi million dollar remodel a positive experience for all of our guests. We hope you will consider us again the next time you are in Rapid Ctiy.
4 out of 5
by A verified traveller

Nice hotel

Posted 18/07/2016
Easy access to the interstate. Was close to restaurants and mini golf park.
Comment from Hotel Management
28/07/2016 by Cory, Hotel Management
Thank you for your feedback! We are very happy to hear you enjoyed your stay and our convenient location. We hope you enjoyed your entire visit in the Black Hills and hope to serve you again the next time you are in the area.