Posted 02/09/2016 on Hotels
The reception area was diryt/untidy the building is still being renovated, workman were still working on the 1st room they gave me the 2nd room was ok. The web suite did not reflect the building, NO restruant, NO bar, NO pool, NO coffee and bums in the morning as told. My 2nd room was ok but the reno was done on the cheap, toilet seat was loose, writing desk wobblei furniture was 2nd hand NOT new as surgested. The one good thing were the 2 reception girls who were very helpfull. Tony
Comment from Hotel Management
25/09/2016 by General Manager, Hotel Management
Thank you for sharing your comments regarding your stay with us. I sincerely apologize for the several inconveniences you had during your stay. We work hard to ensure our guests have a comfortable stay, and its disappointing when we fail on that promise. I ensure you that your comments have been shared with all departments to ensure we don't repeat the same mistakes. Finally, I have reviewed our property description on Hotels.com and it is 100% accurate, as well as informs our guests of our renovations. We do hope you will consider giving us another opportunity to serve you in the future.