Ratings based on 1,306 Verified Reviews

3.0 out of 5
49% of guests recommend
3.2 Room cleanliness
3.4 Service & staff
3.0 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Good & clean

Posted 05/10/2016
Quick overnight stay it was clean and comfortable.
Comment from Hotel Management
06/10/2016 by Cory W, GM, Hotel Management
Thank you for your positive comments! We are very pleased that you had a comfortable and relaxing stay with us. We look forward to your next stay with us!
2 out of 5
by A verified traveller from SD

Good location....dirty room

Posted 03/10/2016
Disgusting bathroom, checked out early. Hotel staff friendly and accommodating but housekeeping needed further training.
Comment from Hotel Management
06/10/2016 by Cory W., GM, Hotel Management
Thank you for sharing your comments about your stay. We are very sorry for the condition of the bathroom upon your arrival. Your comments have been shared with our housekeeping department. We hope you will consider giving us another opportunity in the future to serve you.
3 out of 5
by A verified traveller

New experience.

Posted 02/10/2016 on Hotels
The hotel is a leftover 70's ish style with floor to ceiling windows in ever room. They are also doing some VERY heavy renovations. My room was recently renovated so everything was brand new. The new style was very appealing and very bold. I liked it and can honestly say I have never stayed in another like it. It will look great when its completely done. On a side note, the painters had gotten a little paint on the brand new furniture which wasn't really a problem for me. It just looked tacky. I was only in the room for about 6 hours because I had an early flight. Parking is not much fun due to location.
Comment from Hotel Management
06/10/2016 by General Manager, Hotel Management
Thank you for sharing your experiences with us! We are so happy to hear that you enjoyed our newly remodeled guest rooms. We are also very excited about our new conference center and remodeled restaurant to completed by next summer. Thank you for letting us know about the paint on the new chair. Hopefully it will come off! We look forward to serving you again during your next stay in the Black Hills.
4 out of 5
by A verified traveller

Posted 02/10/2016 on Hotels
Comment from Hotel Management
06/10/2016 by General Manager, Hotel Management
Thank you for your positive review! We hope you enjoyed our newly remodeled guest rooms. We look forward to serving you again in the future!
1 out of 5
by A verified traveller

Posted 26/09/2016 on Hotels
Comment from Hotel Management
28/09/2016 by General Manager, Hotel Management
We sincerely apologize you were unhappy with your stay. We will continue to work hard to improve and provide all of our guests with a comfortable stay. We hope you will consider giving us another opportunity to serve you in the future.
5 out of 5
by A verified traveller

Posted 26/09/2016 on Hotels
Comment from Hotel Management
28/09/2016 by General Manager, Hotel Management
Thank you for your 5 star review! We work hard to provide our guests with a comfortable stay and are happy you were pleased. We look forward to serving you again in the future.
1 out of 5
by A verified traveller

Posted 22/09/2016 on Hotels
Why would hotel staff place customers on a side of the motel under construction? The construction workers woke us up at 6am, then when we attempted to load our car, the construction workers yelled at us for trying to go out the door where the car was parked. They made us walk all around 3 corridors to go out the front lobby doors. On top of that the front desk clerk lied and told us the credit card was only for incidentals, which we had none and I'm now trying to get that money returned.
Comment from Hotel Management
23/09/2016 by General Manager, Hotel Management
Thank you for sharing your experiences about your stay. We sincerely apologize for the noise created by our contractors. We have addressed with them this to minimize the noise disturbances to our guests. Finally, regarding our incidental policy: our front desk agent was correct. When booking with 3rd parties we authorize all credit cards at check-in for $100. Assuming there are no incidentals or room damage, the entire amount is released by your bank 24 hours to 30 days after check-out. Please contact your bank for their specific policy regarding authorizations & holds.
1 out of 5
by A verified traveller

You couldn't pay me to stay here again.

Posted 19/09/2016 on Hotels
When I made the reservations I was not informed that the hotel was under construction. The building interior looked like Chernobyl. The construction crew showed up before 7AM yelling and dropping pipes and equipment, all of which could be hear through the glass panes of the front wall. The shower would not drain and the shower curtain fell down. I heard someone down the hall tell the construction folks their shower curtain had fallen down too ( through the wall of my room I hear this. I could not use any of the side entrances as the card readers were removed. I had to take a long hike form the parking lot to the front door every time I left the room.
Comment from Hotel Management
23/09/2016 by General Manager, Hotel Management
Thank you for sharing your comments and experiences about your stay. I sincerely apologize that we did not provide you with the service and amenities that you had expected. We have addressed the scheduling of contractors to minimize the noise impact to our guests. I have reviewed our property description on Hotels.com and it does notify guests of our remodeling. We are disappointed our property was not a right fit for your stay in Rapid City, but we do hope you continue to choose Wyndham properties in the future.
2 out of 5
by A verified traveller

Posted 18/09/2016 on Hotels
When I book the booking price was cheaper than the hotel price. Hotel stated they did not have reservation but I had the confirmation number. Room was partially cleaned, one bed made the other left all garbage was not picked up. When I called the front desk and informed her of the situation she sent a very rude female who slammed things around while picking up.
Comment from Hotel Management
22/09/2016 by General Manager, Hotel Management
Thank you for sharing your comments regarding your stay. We sincerely apologize for the lack of attention to detail and unprofessional service provided by our staff. Your comments have been shared and addressed with our Housekeeping department. We hope you will give us another opportunity to prove our exceptional customer service.
2 out of 5
by A verified traveller from OR

Hotel issues galore

Posted 15/09/2016
We had to move to 3 different rooms before finding one that was usable. The first hadn't been cleaned and there was stuff everywhere. The second had a toilet that had been used and clearly didn't work. The lady was nice about it and felt bad but still very inconvenient. Other than that the room was fine.
Comment from Hotel Management
18/09/2016 by Anna Landwehr, Hotel Management
Shelby, Thank you for taking the time to submit your review on our property. We are currently undergoing a remodel and are trying as best as we can to work out the kinks. My apologies as we did not meet your standards during your stay and will continue to work hard to keep these issues from arising again. Kind Regards