Posted 22/09/2016 on Hotels
Why would hotel staff place customers on a side of the motel under construction? The construction workers woke us up at 6am, then when we attempted to load our car, the construction workers yelled at us for trying to go out the door where the car was parked. They made us walk all around 3 corridors to go out the front lobby doors. On top of that the front desk clerk lied and told us the credit card was only for incidentals, which we had none and I'm now trying to get that money returned.
Comment from Hotel Management
23/09/2016 by General Manager, Hotel Management
Thank you for sharing your experiences about your stay. We sincerely apologize for the noise created by our contractors. We have addressed with them this to minimize the noise disturbances to our guests. Finally, regarding our incidental policy: our front desk agent was correct. When booking with 3rd parties we authorize all credit cards at check-in for $100. Assuming there are no incidentals or room damage, the entire amount is released by your bank 24 hours to 30 days after check-out. Please contact your bank for their specific policy regarding authorizations & holds.