Lovely resort, right next to the pier 5 minutes from the beach. resort is lovely 2 pools and a really nice spa we had massages treatments we're very nice overlooking the lake. rooms are nice and spacious.
I feel like it is probably the best place to stay on Railay unless you have big bucks to spend at Rayavadee (fancy hotel on peninsula). The pools were very nice. Cute little spa. Our original room had plumbing and safe issues. They tried many times to fix this and ended up upgrading us since they couldn't in a timely manner. That was a huge plus for us. Would've been disappointed if we wouldn't have moved rooms, as having a reliable toilet is important. This made our stay much better. They have tons of tours you can book though the hotel, which I highly recommend as was much better priced than outside the hotel. The rooms were clean (both we stayed in). Easy access to both sides of the island. And the service from the airport to the hotel was perfect. On time. Reliable. Worth it as it takes a van, golf cart and a boat to get to our hotel!. Also really close to the "walking street". Which was nice and convenient.. Not like anything is far in Railay, though!
We ended our trip in Thailand with a 5 night stay here and couldn't have been happier.
We had a Sunrise Tropical Cottage right along the water on the east side of the resort (facing away from Railay). The view was great and we spent a good part of each afternoon relaxing on the balcony. We saw monkeys in the next tree over one morning.
The pool is excellent - looks just like the photos. Again, the infinity pool has a great view of the cliffs of Railay. It was absolutely spotless, despite being nestled in the trees.
I have no idea what the other reviewers are talking about regarding the staff. We found them to be incredibly helpful and warm. We had a problem with the AC one day - they were there in 5 minutes and had it fixed within 15. They even sent guys over on the longtail boat to help unload our bags (in the rain!). And then while we were waiting on the pier another staff person who was just going home helped us call our van service. Can't ask for much more.
Restaurant food was great and reasonably priced (for a hotel restaurant). Wait staff were so friendly, felt like friends by the end of our stay.
If you are looking for somewhere with immediate beach access this may not be the best bet - although the 15 minute walk to Railay East is along a well-lit and paved trail. The trade-off for this is staying in a quiet and secluded resort. Would definitely stay here again.
They don't provide wifi which was annoying when every other place does. The pool side chairs are practically destroyed and need to be badly replaced. Have they not noticed? The room was clean except for one of the pillow cases looked like it had blood on it. If it's stained, toss it. Breakfast was ok but everything was empty at 9am and I needed to hunt down staff to get bread and an omelette. On Tonsai beach however, this is probably the best place to stay.
Overall this is a great place to stay if you are a climber as it is close to a lot of the great climbing. It might not be the best for non-climber families (Railay West seemed to have more of a family vacation vibe). Breakfast is included in the room rate and is quite good. Of the Tonsai Bay resorts, this one is closest to the beach. The bungalows are cute and nice and come with mosquito nets over the beds. They give you new towels everyday, so after the 1st day, you'll have extras to use at the beach. (They will take the used towels each day too, but seemed to be ok with us keeping some). The staff is very nice and accommodating, though their english isn't the best. Still, we could usually communicate well enough. The restaurant is pretty good and the prices are cheaper than the restaurants on Railay Beach. We found it safest to drink only bottled water. We tried filtering the tap water with a camping water purifier, but got sick on the 2nd night, switched to the bottled water and stayed healthy the rest of the trip. We also tried buying the big re-fillable jugs of water that are supposed to be filled with water filtered through a big fancy purifier, but unfortunately it had green floaty things in it and seemed less clean than the water we filtered ourselves. Sad. We wanted to avoid buying bottled water to reduce plastic waste, etc, but we also wanted to enjoy our trip and not be sick the whole time.
Although on a peninsula, visitors reach Railay Beach only by boat, 10 minutes from Ao Nang and 30 minutes from Krabi. The West Beach, surrounded by scenic limestone cliffs and tropical jungle, beckons sunbathers with soft sand and spectacular sunsets. The fantastic limestone cliffs challenge rock climbers from around the world, while instructors lead classes for less-experienced climbers.