Exterior

Reviews of Rydges Lakeland Resort Queenstown

3.5 out of 5
Rydges Lakeland Resort Queenstown
38-54 Lake Esplanade, Queenstown

Reviews

7.0

Good

Rating 10 - Excellent. 211 out of 1000 reviews" "
Rating 8 - Good. 343 out of 1000 reviews" "
Rating 6 - Okay. 241 out of 1000 reviews" "
Rating 4 - Poor. 134 out of 1000 reviews" "
Rating 2 - Terrible. 71 out of 1000 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

6.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mary, Marathon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lake view, which was beautiful. The room is small with no storage for clothes/accessories, but we only stayed one night. I would not stay here on an extended stay unless you are OK with living out of your suitcase in a small room. The breakfast buffet, which was included, was excellent. The location perfect, in walking location to restaurants and shopping. Overall, a good location for a stopover.
Stayed 2 nights in Mar 2024
Response from Rydges Queenstown Team on 20 Mar 2024
Thank you for your positive review. We are glad you enjoyed your time with us! You compliments will be passed onto the chefs and we're sure they'll be stoked to hear about it. Hope to see you again in Queenstown!

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for a nights stay
Stayed 1 night in Mar 2024
Response from Rydges Queenstown Team on 17 Mar 2024
Thank you for your review. We're stoked to hear you enjoyed your stay with us! We hope to see you again in Queenstown!

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, wonderful view, central location
Stayed 4 nights in Mar 2024
Response from Rydges Queenstown Team on 16 Mar 2024
Thank you for your positive review. We're stoked you had a great stay with us, and we hope to see you again in the future! Stay safe!

4/10 Poor

Michael

Liked: Staff & service
Disliked: Property conditions & facilities
poor value for money, run down, no ac, no hair drier, tired bathrooms
Stayed 2 nights in Mar 2024
Response from Rydges Queenstown Team on 16 Mar 2024
Thank your for your honest review. We're sorry your stay with us did not go as you planned. Unfortunately we don't advertise having AC, as we don't have this being the hotel built several years ago without it. We apologise for any inconveniences this have caused to you. Rooms also do have a hair dryer, but we're sorry if this was missing in your room. We're sure any of our staff members would've been more than happy to get another one for you if you asked them. We hope you can give us another chance in the future to make it up for you! Stay safe!

10/10 Excellent

Jenna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for people who want to enjoy the water front, shopping, and food of Queenstown.
Stayed 2 nights in Mar 2024
Response from Rydges Queenstown Team on 10 Mar 2024
Thank you for your positive review. We are stoked to hear that your stay with us was very enjoyable to you. We hope to see you again in Queenstown!

4/10 Poor

Derek

Liked: Cleanliness
Disliked: Staff & service
When checking in they said we received an upgrade to a family room from our Lakeview room. When we went up to our room, it clearly was not an upgrade and we had to argue to get the lakeview room that we had booked and paid for
Stayed 2 nights in Feb 2024
Response from Rydges Queenstown Team on 8 Mar 2024
Thank you for your review. We apologise for the issues you've had with your room. It must have been a misunderstanding, but we'll make sure this does not happen again. Again, we're sorry for any inconveniences this may have caused, stay safe and we hope to see you again!

6/10 Okay

HAE RIM

Travelled with family
Disliked: Amenities, property conditions & facilities
tap water from toilet or 6th floor restaurant is inconvenient
Stayed 1 night in Feb 2024
Response from Rydges Queenstown Team on 25 Feb 2024
Thank you for your feedback. We apologise for the issues you had with the tap water. Hope to see you again in Queenstown!

6/10 Okay

Manuel

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Rydges Queenstown Team on 10 Feb 2024
Thank you for your honest review. We hope to see you again in Queenstown!

2/10 Terrible

Vungelia

Disliked: Amenities, property conditions & facilities
These rooms do NOT have AC. They offer a plug-in fan to cool down the room, which is widely inappropriate for a hotel that claims to be 4-stars. Don’t be fooled by the beautiful lobby pictures either, because the rooms are below average. In fact other guests can access your room from the shared balconies.
Stayed 1 night in Feb 2024
Response from Rydges Queenstown Team on 10 Feb 2024
Thank you for your honest review. We're sorry to hear you didn't enjoy your stay as much. Unfortunately we do not advertise having AC in the rooms due to this not being built back in the past. We're sorry for the misunderstanding. We have passed on your notes onto the relevant departments and they will be looking into it. We hope to see you again in the future!

4/10 Poor

Leanna

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This place has no air conditioning and major HVAC problems. It was downright humid in the hallway and our room to the point where you could see streaks where the walls had been wet. The bathroom ceiling was covered in mold and there was no fan to help dry it out. Opening the window to cool the room would have been fine except that it lets the rabid sand flies in. The staff was nice and the room was otherwise clean but the only thing worthwhile was the convenient location.
Stayed 3 nights in Jan 2024
Response from Rydges Queenstown Team on 10 Feb 2024
Thank you for your review. We're sorry to hear you did not enjoy your stay that much. We have taken notes on what you highlighted and will be passed onto the relevant departments. There is a plan in place for renovating in the future, but this is a long and slow process. We hope you can give us another chance in the future to show you what Rydges really is about!

8/10 Good

Drishti

Stayed 2 nights in Jan 2024
Response from Rydges Queenstown Team on 15 Feb 2024
Thank you for your positive review. We hope to see you in Queenstown again!

8/10 Good

Gustavo

Liked: Cleanliness, staff & service
No fans in the toilet & bathroom.
Stayed 1 night in Jan 2024
Response from Rydges Queenstown Team on 19 Jan 2024
Thank you for your review. We apologise for the issues you had. We have passed on your notes onto the maintenance team and they will be looking into this. Hope to see you again in Queenstown!

10/10 Excellent

Nic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Rydges Queenstown Team on 13 Jan 2024
Thank you for your positive review. We hope to have you in Rydges again!

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Rydges Queenstown Team on 8 Jan 2024
Thank you for your positive review! We are glad you enjoyed your stay with us. Hope to see you again in the future for more memories!

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Rydges Queenstown Team on 8 Jan 2024
Thank you for your positive review! We are glad you enjoyed your stay with us. Hope to see you again in the future for more memories!

4/10 Poor

Agnes

Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Rydges Queenstown Team on 10 Jan 2024
Thank you for your honest review. We're sorry to hear your stay was not as expected, and we hope you give us another chance in the future to make up for it!

8/10 Good

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Rydges Queenstown Team on 1 Jan 2024
Thank you for your positive review! We are stoked to know you enjoyed your stay. We hope to see you again in Queenstown!

10/10 Excellent

Rhonda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice accomdations, walkable to city center with beautiful views.
Stayed 3 nights in Dec 2023
Response from Rydges Queenstown Team on 30 Dec 2023
Thank you for your positive review. We are glad you enjoyed our views as much as we do every day! Hope to see you again in Queenstown for more adventures!

4/10 Poor

Jerry, Pymble

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The location of the property is excellent but the facilities are in need of extensive maintenance and upgrades.
Stayed 6 nights in Dec 2023
Response from Rydges Queenstown Team on 1 Jan 2024
Thank you for your honest review. We are glad you got to enjoy our central location in Queenstown, and we apologise if the room was not able to meet your expectations. We are slowly in the process of upgrading rooms and this takes some time. We hope you can come back in the future to see new changes!

8/10 Good

Lyne and Garry

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We had a lovely stay at the Rydges Lake front. It is close to the town center and an easy walk. We got a bus from the airport and the stop was right outside very convenient. The road is very busy and it was quite noisy at night. Could do with some double glazing to help with the noise but other than that a great spot to stay.
Stayed 2 nights in Dec 2023
Response from Rydges Queenstown Team on 23 Dec 2023
Thank you for your positive review. We are glad that you enjoyed your stay with us, and we hope you can come back again in the future. Stay safe!

10/10 Excellent

Tracey

Travelled with partner
Liked: Amenities
Will definitely stay again
Stayed 2 nights in Dec 2023
Response from Rydges Queenstown Team on 20 Dec 2023
Thank you for sharing your positive review. We hope to see you again in the future!

6/10 Okay

Matu

Travelled with partner
Liked: Cleanliness, staff & service
Great location with an easy walk to town. Great view and helpful staff. Extractor fan didn't work in the bathroom and burger buns were too greasy.
Stayed 3 nights in Dec 2023
Response from Rydges Queenstown Team on 22 Dec 2023
Thank your for your review. We are glad to hear you enjoyed the views and the service from our friendly staff! We look forward to having you again in Queenstown!

10/10 Excellent

Tessie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in Dec 2023
Response from Rydges Queenstown Team on 22 Dec 2023
Thank you for your positive review! We hope to see you again in the future.

10/10 Excellent

Irene

Stayed 1 night in Dec 2023
Response from Rydges Queenstown Team on 22 Dec 2023
We appreciate your good review, and we hope to see you in Queenstown again in the future!

6/10 Okay

Siew Hoong

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The location of the hotel is fantastic with fantastic view if given a room facing the lake. The lobby is very inviting and great place to hangout. Staff are friendly. The room is however quite dated which could use some upgrades. There’s no air conditioning. We were placed on the ground floor room facing the parking close to the lobby that was slightly noisy with people walking in and out, especially with the window opened.
Stayed 2 nights in Dec 2023
Response from Rydges Queenstown Team on 22 Dec 2023
Thank you for your honest review, we are glad to hear you enjoyed our location close to town as well as our views, and appreciate your feedback as this allows us the chance to work on the areas that require attention. We have passed your notes to the board so we can keep improving our guest experience. We hope to see you again in Queenstown!

4/10 Poor

Andrew

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Rydges Queenstown Team on 22 Dec 2023
We appreciate your feedback and we're sorry we were not able to meet your expectations. We hope you can give us another chance in the future!

8/10 Good

Ameera, Carapichaima, Trinidad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel was realy nice.. clean, comfortable and conveniently located within walking distance to the town centre. breakfast was amazing! the only con for me was that the bathroom towel rack location was a bit annoying as i everytime i washed my hands, i had to turn around and walk to the opposite side of the bathroom to dry my hands. the safe location.was inconvenient as well. it was in the top shelf of the closet, where only really tall ppl would be able to reach and use it without having to climb up on a stool / chair to do so. and those are really minor cons imo... everything else was excellent
Stayed 4 nights in Nov 2023
Response from Rydges Queenstown Team on 22 Dec 2023
I was pleased to read your stay with us was an overall positive one and you enjoyed our hospitality and also the central location of our hotel. We appreciate your honest review and rest assured that we have taken your comments on board and passed on to the relevant departments.

8/10 Good

Maryann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lake views close to town
Stayed 1 night in Nov 2023
Response from Rydges Queenstown Team on 14 Nov 2023
Thank you for your positive review! We are glad you got to enjoy our great views and found convenient our proximity to town. Hope to see you again in Queenstown!

8/10 Good

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the CD location and how quiet it was
Stayed 1 night in Nov 2023
Response from Rydges Queenstown Team on 13 Nov 2023
Thank you for your positive review, we are glad to enjoyed the location of our hotel! We hope to see you again in Queenstown!

2/10 Terrible

Benjamin Mark

Disliked: Staff & service, amenities, property conditions & facilities
Fantastic location. Tired, noisy old hotel - I stayed in one of the ground floor wings next to the road / parking area. The room was not sound proofed at all - every noise from outside (traffic on road, people chatting, doors from parked cars slamming etc). Something so simple as double glazed windows and thicker curtains would solve! Lots only money spent on lobby area Renovations but seemingly the ground floor rooms were left out. Bathroom was like a 1 star backpackers bathroom. I politely recommended to check out staff about noise proofing the rooms and the woman shrugged and said we never get that complaint. That was it. Not even a ‘we’ll take a look at that’. Zip, nada. And zero thank you : good bye.
Stayed 1 night in Nov 2023
Response from Rydges Queenstown Team on 13 Nov 2023
Thank you for your honest review. We do appreciate your feedback as this allows us the chance to work on the areas that require attention. It is important to us that all our guests enjoy their stay with us, and we are sorry to hear the condition of the hotel did not meet your expectations. Changes in the infrastructure do take a lot of time and can be a long process, but we are working on it as fast a we can to provide a better experience for our guests. We hope you can give us another chance in the future to see how we've been working on improving our service!

6/10 Okay

Anna

Business traveller
Liked: Cleanliness, amenities
The property was in a great location, However the room was disappointing, no power point next to the bed. Only one mirror in the bathroom, but the power supply in the bathroom was only for shavers so unable to dry your hair. No mirror in the room to do your hair next to the limited plugs that were there.
Stayed 2 nights in Nov 2023
Response from Rydges Queenstown Team on 10 Nov 2023
Thanks for your honest review. We do appreciate your feedback as this allows us the chance to work on the areas that require attention. It is important to us that all our guests enjoy their stay with us and we are sorry to hear the condition of the hotel did not meet your expectations. But we are glad to hear you enjoy the location of the hotel and proximity to the town. Hope to see you in Queenstown again!

6/10 Okay

Yukie

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Rydges Queenstown Team on 4 Nov 2023
Thank you for taking the time to share your review. We're pleased to hear you enjoyed most of your stay and we look forward to having you in the future!

2/10 Terrible

Nicole

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This hotel was was outdated and very dirty. We had to ask them to clean our bathroom 3 times because there were hairs all over the towels, walls and floor and they never cleaned it after promising a “deep clean” also random hair all over the bed.
Stayed 2 nights in Oct 2023
Response from Rydges Queenstown Team on 4 Nov 2023
We appreciate your honest review of our hotel and we are sorry to hear the condition of the hotel did not meet your expectations. We do appreciate your feedback as this allows us the chance to work on the areas that require attention. Please rest assured that we have taken your comments on board and passed on to the relevant department. We hope you can come back in the future and stay with us again.

10/10 Excellent

Michael

Stayed 1 night in Oct 2023
Response from Rydges Queenstown Team on 31 Oct 2023
Thanking you for your positive words, we are pleased to know we were able to meet your expectations and you enjoyed our hospitality.

10/10 Excellent

Angela

Liked: Cleanliness, property conditions & facilities
Bradley on reception is the best front of house person I have ever had the pleasure of dealing with! Give the man a pay rise! What an asset!
Stayed 2 nights in Oct 2023
Response from Rydges Queenstown Team on 28 Oct 2023
Thank you so much for positive feedback! We'll be more than happy to share your words for Brad's great level of service with him. We will pass on your words of praise to him as this will serve as an encouragement to keep on providing such standards. We are proud to have people like him that represents what we look for in our staff!We hope to see you again in the future!

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved having a gorgeous view of the lake, and the deep bath in my room!
Stayed 1 night in Oct 2023
Response from Rydges Queenstown Team on 28 Oct 2023
Thank you so much for positive feedback! We are pleased that you enjoyed your stay with us and had a deep relaxing bath! We look forward to welcoming you back to Queenstown!

4/10 Poor

Karen

Travelled with family
Disliked: Amenities, property conditions & facilities
We had booked a family room in this hotel as it stated these rooms had a majestic lake side view, how wrong could it be. We did have chairs, no table and a view of a large plant and a concrete wall. If i was six ft tall and stood up, then i could just about see the lake as promised. Even though I spoke to reception, nothing changed. The room itself was average, security bolt to door was missing. Pool was closed due to issues with water. We did not venture to the restaurant. Rooms were serviced daily, a positive. All together a very disappointed stay and miss representation in the advertising of hotel facilities.
Stayed 3 nights in Oct 2023
Response from Rydges Queenstown Team on 28 Oct 2023
Thanks for your review. We do appreciate your feedback as this allows us the chance to work on the areas that require attention. It is important to us that all our guests enjoy their stay with us, however it clear that on this occasion we let you down. We appreciate the issues you have highlighted and we are currently assessing the minor defects with our maintenance team, and we are sorry to hear the condition of the hotel did not meet your expectations. We hope you can give us another chance in the future!

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the centre of town - was able to walk to all places
Stayed 2 nights in Oct 2023
Response from Rydges Queenstown Team on 28 Oct 2023
We are pleased to read your stay with us was an overall positive one and you enjoyed our hospitality and also the central location of our hotel. We appreciate your honest feedback and hope to see you back in Queenstown!

6/10 Okay

CHRISTOPHER

Liked: Staff & service
Disliked: Property conditions & facilities
Poor
Stayed 3 nights in Oct 2023
Response from Rydges Queenstown Team on 18 Oct 2023
We appreciate your honest review of our hotel and we are sorry to hear we couldn't meet your expectations. We are constantly on the look to improve on all the areas as much as we can, and we hope you can give us another change in the future as we would love to have you back!

10/10 Excellent

Graeme

Stayed 7 nights in Sep 2023
Response from Rydges Queenstown Team on 17 Oct 2023
Thank you for you positive review. We're glad you enjoyed your stay with us and we look forward to see you again in the future!

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service.. prompt and friendly
Stayed 3 nights in Sep 2023
Response from Rydges Queenston Team on 17 Oct 2023
Thank you for your positive words, I was pleased to read we were able to meet your expectations and you enjoyed our hospitality

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Sep 2023
Response from Rydges Queenstown Team on 17 Oct 2023
Thanking you for your positive review, we are pleased to know you have enjoyed your stay with us!

6/10 Okay

Siriwan

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
The receptionist is bad not well coming at all.
First impressions the receptionist not nice ,She was not good for well coming and left me waited without to say hello! or ask me to check it so I have to tell her I would like to check in then she can't find my name but she didn't ask me to spell my name she tuned to ask her colleague and say something not nice and her face was not even smile at all. My first time in Queens towns I chose your hotel a good place for celebrate my 3rd wedding anniversary but I'm so disappointed.
Stayed 2 nights in Sep 2023
Response from Rydges Queenstown Team on 17 Oct 2023
Thank you for your honest review. We do appreciate your feedback as this allows us the chance to work on the areas that require attention. It is important to us that all our guests enjoy their stay with us, however it clear that on this occasion we let you down. Please rest assured that we have taken your comments on board and passed on to the relevant department.We hope you can give us another opportunity in the future!

2/10 Terrible

Mark

Travelled with partner
The room was very cold single glazed windows very small heater. Fan and fridge wouldn’t stop making noise. Wasn’t worth the money we paid. Not enough bedding to make it a comfortable night stay. Wouldn’t recommend
Stayed 1 night in Sep 2023
Response from Rydges Reception on 18 Sept 2023
Dear Mark, Thank you for taking your time to leave your thoughts and opinions, we sincerely appreciate the feedback provided. We will ensure we pass this feedback on to our management, and we sincerely hope to welcome you back after the hotel under go's renovation.

2/10 Terrible

Chris

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Rydges Reception on 14 Sept 2023
Thank you for your review, we are sorry to hear you did not enjoy your stay with us.

4/10 Poor

Adrian

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower not clean Mould and no grout in some bathroom areas Hole above shower area Very old looking inside Layout not very usable Bed was old and not comfortable there was mattress toppers added rather than replacing the bed TV old and very blurry Not happy with the experience at all Would not recommend nor return to stay
Stayed 1 night in Sep 2023
Response from Rydges Reception on 12 Sept 2023
Dear Adrian, Thank you for taking your time to leave your thoughts on your stay, we will ensure that this feedback is passed on to upper management & maintenance to act upon.

8/10 Good

Kylie

Stayed 1 night in Aug 2023
Response from Rydges Reception on 8 Sept 2023
Thank you for your review!

10/10 Excellent

Brant

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and clean, but we could hear noise out in the hall a little louder than we would have preferred sometimes. Service was great and the view from the restaurant was gorgeous.
Stayed 3 nights in Jul 2023
Response from Rydges Reception Team on 7 Aug 2023
Hi Brant and thank you for taking the time to leave us a review. We are Happy to hear you enjoyed your stay with us particularly the service and the stunning views from the restaurant. We are sorry to hear about the loud noises that occurred during your stay we will be looking into this asap. All the best.Team Rydges

2/10 Terrible

Brett

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room was very small, toilet was broken, overall place to me was tired. Definitely not worth the money. Book restaurant for dinner weeks in advanced, but when we got there they had a private function. Had to have food from tge bar menu and was served luke warm. Would'nt stay again
Stayed 1 night in Jul 2023
Response from Rydges Reception on 31 July 2023
Dear Brett, Thank you for taking your time to leave your thoughts and opinions on your stay, we sincerely appreciate the feedback provided. We hope we were able to resolve the issues with the toilet for you, for larger rooms we do recommend booking one of our suites. As for the restaurant this has been closed for a few years and is set to reopen this month, we are sorry to hear however that the booking for the bar however conflicted with the private function. We sincerely do hope to welcome you back in the future after our renovations.

8/10 Good

Trent

Liked: Cleanliness, staff & service, property conditions & facilities
Get a gym and spa
Stayed 6 nights in Jul 2023
Response from Rydges Reception on 31 July 2023
Dear Trent, Thank you for taking your time to leave your recommendations, we do not currently have these facilities onsite however we do have a relationship with a nearby gym and a mobile spa that are available for guest use. However, we will still pass this feedback on to our managers to consider the next time we go through renovations. We sincerely hope to welcome you back.