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Reviews of Nugget Point Hotel

4 out of 5
Nugget Point Hotel
146 Arthurs Point Road, Arthur's Point

Reviews

8.4

Very good

Rating 10 - Excellent. 193 out of 429 reviews" "
Rating 8 - Good. 148 out of 429 reviews" "
Rating 6 - Okay. 64 out of 429 reviews" "
Rating 4 - Poor. 15 out of 429 reviews" "
Rating 2 - Terrible. 9 out of 429 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

harsimran

Travelled with group
Liked: Staff & service
Beautiful view! A little far from the city.
Stayed 3 nights in Apr 2024
Response from Nugget Point Hotel on 13 Apr 2024
Hi,Thanks for your lovely review and we hope to see you back.

10/10 Excellent

Barrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with large rooms. Nice indoor pool and sauna
Stayed 3 nights in Mar 2024
Response from Nugget Point Hotel on 13 Apr 2024
Hi,Thanks for your lovely review and we hope to see you back.

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay. We had the best scenery from our bedroom and at the restaurant for breakfast. Gym equipment is very dated but was functional.
Stayed 1 night in Jan 2024
Response from Nugget Point Hotel on 13 Apr 2024
Hi,Thanks for your lovely review and we hope to see you back.

6/10 Okay

Brooke

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Nugget Point Hotel on 1 Apr 2024
Thanks for your feedback.

8/10 Good

Manli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff in hotel very friendly and helpful
Stayed 3 nights in Feb 2024
Response from Nugget Point Hotel on 27 Feb 2024
Thanks for your lovely review!

8/10 Good

Payton

Liked: Cleanliness, staff & service, amenities
The property itself was nice but could tell there are parts that need updates. The hallways smelled of smoke and the shower drain did not drain. The carpents need updateing. Bed was super comfortable though and the staff were great!
Stayed 1 night in Feb 2024
Response from Nugget Point Hotel on 27 Feb 2024
Thanks for your lovely review! We will be going through a major refurb this year we hope to see you back!

8/10 Good

Deborah

Stayed 2 nights in Feb 2024
Response from Nugget Point Hotel on 27 Mar 2024
Hi, Thanks for your lovely review and we hopt to see you back!

6/10 Okay

Inderjit

Travelled with partner
Hotel needs a spruce up
Stayed 6 nights in Feb 2024
Response from Nugget Point Hotel on 16 Feb 2024
Thanks for your review.

8/10 Good

Chelsea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing view! Such a lovely lookout and nice to be in a quiet area that is close to Queenstown and Arrowtown.
Stayed 2 nights in Feb 2024
Response from Nugget Point Hotel on 13 Feb 2024
Hi Chelsea, Thank you so much for your lovely review. We hope to see you back!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very impressed with Nugget Point. The hotel and rooms are extremely nice. The view of the river was amazing! The staff were extremely attentive and helpful. If we ever get to go back to Queenstown we will definitely be staying at Nugget Point!
Stayed 3 nights in Feb 2024
Response from Nugget Point Hotel on 13 Feb 2024
Hi John Thank you so much for your lovely review. We hope to see you back!

4/10 Poor

Michael

Travelled with partner
Liked: Cleanliness, staff & service
The hotel has some great facilities and the staff were helpful but, unless you are staying at thw weekend, there is no bar or restaurant. Without a communal meeting area the hotel feels lifeless and bland.
Stayed 3 nights in Feb 2024
Response from Nugget Point Hotel on 10 Feb 2024
Hi Michael,Thanks for your review, we appreciate you take your time to review us, we do open on weekends for dinner and we will be going through a major refurbishment this winter.We wish you all the best.

6/10 Okay

Kelsey

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
felt like we were in off season. high price for amenities. spa area was underwhelming and strange guests (very few) could not use or not working. views in room are amazing. comfy beds and spacious.
Response from Nugget Point Hotel on 6 Feb 2024
Hi, Thanks for your review. We are going through a major refurbishment this winter and hope to see you back.Thanks.

8/10 Good

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are so many mixed reviews for this hotel. Yes, it’s older and has seen better days but the rooms are clean and partially renovated with new bathrooms and heating systems. The beds are comfortable and we found the hotel peaceful. I can only imagine what it must have looked like in its heyday. What this hotel does have going for it are the most amazing views, make sure to get a river view room. The dining room also overlooks the river valley, very beautiful. The chef has put together a very nice menu featuring local items and well priced. The true asset to this hotel are its staff. The check in team were welcoming and the two Spanish restaurant staff were exceptional in their kindness and hospitality. We can’t thank the two of them enough for making our stay so special. We recommend this hotel.
Stayed 2 nights in Feb 2024
Response from Nugget Point Hotel on 4 Feb 2024
Thanks so much for your lovely review. We hope to see you back!

10/10 Excellent

cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food is so good and the views from the room is the best I have ever seen. This is a five star hotel in our opinion. It was the best stay of my trip.
Stayed 2 nights in Jan 2024
Response from Nugget Point Hotel on 1 Feb 2024
Hi,Thanks for your lovely review.We hope to see you back!

10/10 Excellent

Bridgid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous glitzy hotel. Heated indoor pool. Views of mountains and river. A treasure away from the Queenstown business.
Stayed 1 night in Jan 2024
Response from Nugget Point Hotel on 11 Jan 2024
Thank you so much for your lovely review.

10/10 Excellent

Pryanka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is amazing. The view from the breakfest area is so beautiful. The staff are so nice and are always in a happy moody. My husband and i were trying to take pictures of ourselves outside the breakfest area and one of the servers/workers came out and offered to take us photos. It was such a nice expereince if I'm ever back in Queenstown, il be staying here. Just a bit outdated but a bit of renovations will make this place perfect!
Stayed 3 nights in Jan 2024
Response from Nugget Point Hotel on 9 Jan 2024
Thank you so much and we hope to see you back!

10/10 Excellent

Riki john

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Property has a great view and very close to Queenstown centre , great for activities. Needs improvement on few things , like having microwave in the room , having more washing machine and dryers . Overall we had a great time , staff are amazing and very helpful. 😊
Stayed 7 nights in Dec 2023
Response from Nugget Point Hotel on 4 Jan 2024
Thank you so much and happy new year.

10/10 Excellent

AVIV

Stayed 1 night in Dec 2023
Response from Nugget Point Hotel on 19 Jan 2024
Thank you so much for your lovely review.

8/10 Good

Cherie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Nugget Point Hotel on 22 Dec 2023
Thanks for your lovely feedback.

6/10 Okay

Katija

Travelled with partner
Pros: - Cozy beds - Stunning views - Relaxing day spa with private pools - Invigorating water pressure - Pleasantly scented bath products - Proximity to onsen and Shotover jet - Spacious bath Cons: - Unpleasant odour in hallway and entrance - Aging and dirty carpet - Elevated and challenging bath/shower access huge step into bath - Old pipe smell in the bathroom - Lack of microwave for food heating - No air conditioning, resulting in heat at night - Delayed housekeeping
Stayed 3 nights in Dec 2023
Response from Nugget Point Hotel on 21 Dec 2023
Thank you for feedback and please be aware that we will be going through a major refurb next year and we hope to see you back.

10/10 Excellent

Tung

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Nugget Point Hotel on 12 Dec 2023
Thank you so much .you enjoyed your stay.

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We enjoyed the lovely views from our balcony. The breakfast was fantastic with great service.
Stayed 1 night in Dec 2023
Response from Nugget Point Hotel on 7 Dec 2023
Hi,Thank you for your review.We hope to see you back!

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Nugget Point Hotel on 7 Dec 2023
Hi,Thank you for your review.We hope to see you back!

6/10 Okay

Morgan

Travelled with partner
Liked: Cleanliness, staff & service
We had the Executive River Suite - a bit more run down than we had expected for the best room in the hotel. Fireplace wasn't working and the hottub took forever to fill and on the last night the water couldn't even get hot. Appreciate that we got a free breakfast but for the price we paid it's a shame it wasn't as high-end as we had hoped!
Stayed 5 nights in Nov 2023
Response from Nugget Point Hotel on 7 Dec 2023
Hi,Thank you for your review.We hope to see you back!

10/10 Excellent

Stephen

Stayed 1 night in Nov 2023
Response from Nugget Point Hotel on 21 Dec 2023
Thank you so much for your rating.

8/10 Good

Candice

Travelled with group
Liked: Cleanliness, staff & service
Easy check in. Helpful. A little dated but view was amazing.
Stayed 3 nights in Nov 2023
Response from Nugget Point Hotel on 7 Dec 2023
Hi,Thank you for your review.We hope to see you back!

10/10 Excellent

Nikhil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved our staff here. Would recommend it to everyone
Response from Nugget Point Hotel on 7 Dec 2023
Hi,Thank you for your review.We hope to see you back!

8/10 Good

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We enjoyed our stay despite the obvious need for an urgent upgrade of the place. Hope that happens soon. The rooms are a good size and practical except for the very high climb into the bath to have a shower. Not ideal. The river view is lovely. The restaurant area is pleasant and the food excellent. Well done to the chef. The ‘bones’ of this hotel is all there, must have been special in its day, now time to throw some cash at it.
Stayed 2 nights in Nov 2023
Response from Nugget Point Hotel on 7 Dec 2023
Hi,Thank you for your review.We hope to see you back!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the most beautiful and pleasant stays at a property I’ve ever experienced. The breakfast was amazing.
Stayed 1 night in Nov 2023
Response from Nugget Point Hotel on 7 Dec 2023
Hi,Thank you for your review.We hope to see you back!

8/10 Good

Krishnakumar, Auckland

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
A good old property that has some excellent facilities but one that requires a lot of refurbishing. A special call out to the staff who go out of their way to make life better for their guests. In particular Mr. Ashwin, Front office manager should be given special praise for being professional and customer care oriented.
Stayed 2 nights in Nov 2023
Response from Nugget Point Hotel on 7 Dec 2023
Hi,Thank you for your review.We hope to see you back!

10/10 Excellent

Allison

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice and quiet, but not far from Queenstown. Very relaxing.
Stayed 2 nights in Nov 2023
Response from Nugget Point Hotel on 7 Dec 2023
Hi,Thank you for your review.We hope to see you back!

10/10 Excellent

Reuben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding views, great sized bed, comfortable and relatively good priced. Lovely staff and great facilities. Conveniently located just outside Queenstown but not in the hustle and bustle. Looking forward to our next visit!
Stayed 1 night in Nov 2023
Response from Nugget Point Hotel on 7 Dec 2023
Hi,Thank you for your review.We hope to see you back!

10/10 Excellent

Charles

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Cozy and wonderful view.
Stayed 3 nights in Oct 2023
Response from Nugget Point Hotel on 7 Dec 2023
Hi,Thank you for your review.We hope to see you back!

8/10 Good

Graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In general it’s a nice place to stay, room was nice. Restaurant was pleasant.
Stayed 2 nights in Oct 2023
Response from Nugget Point Hotel on 7 Dec 2023
Hi,Thank you for your review.We hope to see you back!

10/10 Excellent

Kate

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful view. Helpful staff. Breakfast was great. Friendly, helpful and knowledge bar staff
Stayed 1 night in Nov 2023
Response from Nugget Point Hotel on 7 Dec 2023
Hi,Thank you for your review.We hope to see you back!

6/10 Okay

Madina

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Love that there was a pool, really enjoyed with my kids, the one downside here is the phone service is poor, even using room phone to call reception never went through. The open fire in the lobby is great but the smell of the smoke really effected my breathing during the night
Stayed 2 nights in Oct 2023
Response from Nugget Point Hotel on 7 Dec 2023
Hi,Thank you for your review.We hope to see you back!

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked this accommodation for my parents to enjoy. They absolutely loved it. A couple of niggles with the room, but the staff rectified and accommodated them well. Thank you :)
Stayed 1 night in Oct 2023
Response from Nugget Point Hotel on 7 Dec 2023
Hi,Thank you for your review.We hope to see you back!

10/10 Excellent

Liew

Stayed 1 night in Oct 2023
Response from Nugget Point Hotel on 7 Dec 2023
Hi,Thank you for your review.We hope to see you back!

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Literally amazing - please stay here. If you've never stayed in the area book the river view also - it is so worth it!
Stayed 1 night in Oct 2023

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great holiday staying in the executive river view suite. The views were spectacular and the room very spacious. It’s an older hotel but has gorgeous architecture. The staff were lovely/very accommodating and the breakfast was always quick and delicious. It’s somewhat isolated but there’s a couple of places to eat next door and there’s an hourly bus for $2pp. The wifi was pretty poor and there’s limited cell service but if wasn’t a big deal. Overall we had an amazing stay and would highly recommend! It’s much better than staying in congested Queenstown!
Stayed 8 nights in Sep 2023

8/10 Good

Gary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was located close enough to tourist attractions in Queenstown.

10/10 Excellent

David

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice and comfty. The only thing we didn’t like was the temperature of the pool, it was not warm en ought for the cold days in Queenstown
Stayed 2 nights in Sep 2023

2/10 Terrible

Tracy

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Ohh so disappointing.... in the hey day you use to pay $1,000 a night to stay here. It is so run down. It really is a shame with the surrounding stunning views. I couldnt even get a meal. You really cant charge what you do for the state of the rooms and the NO restaurant facility. Glamping at Nuggett Point.
Stayed 1 night in Sep 2023
Response from Nugget Point Hotel on 23 Sept 2023
Hi Tracy,We apologize for your disapointment and as there's new management taken over from 14th September, we are looking to go through a major refurbishment next winter and will reopen the restaurant for dinner in the future.Thank you for your feedback and we hope to see you back.

8/10 Good

Jill

Liked: Staff & service
Beautiful views from the dining room and river-front rooms. However, property is in need up updating rooms and overall building. The existing staff is very hard-working and was very friendly, but it was clear they were severely understaffed and overworked. The restaurant was closed 3 nights of the week, and when it was open, they only served "bar food." Breakfast was available every day, which was a welcome amenity. While the food was good, there was a sense of lack in terms of staff available and access to the restaurant. Given the location, views, and amenities possible, the property COULD be excellent with some attention, increased staffing, and much needed improvements. If that occurred, I would be happy to return.
Stayed 7 nights in Aug 2023
Response from Nugget Point Hotel on 23 Sept 2023
Thanks for your feedback.

10/10 Excellent

Ricky Y

Stayed 1 night in Aug 2023
Response from Nugget Point Hotel on 23 Sept 2023
Thanks for your feedback.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very enjoyable stay and we appreciated the assistance provided by staff when our hire care was iced up on the morning of our departure.
Stayed 5 nights in Aug 2023
Response from Nugget Point Hotel on 23 Sept 2023
Thanks for your feedback.

10/10 Excellent

Hanna

Stayed 2 nights in Aug 2023
Response from Nugget Point Hotel on 23 Sept 2023
Thanks for your feedback.

10/10 Excellent

Mitch

Stayed 9 nights in Aug 2023
Response from Nugget Point Hotel on 23 Sept 2023
Thanks for your feedback.

6/10 Okay

Oliver

Liked: Cleanliness, staff & service
Dated room we had. Clean but needed updating.
Stayed 1 night in Jul 2023

8/10 Good

Amy

Travelled with partner
Liked: Cleanliness, staff & service
Spa was fantastic, staff were lovely, room a bit dated, meals available were average. Wifi was great, bed a little too soft and no sky channels on tv
Stayed 2 nights in Jul 2023