- Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
After having surgery on New Year's Eve and then spending most of the day driving from Lexington, KY I wanted a pleasant and comfortable stay. We chose this hotel because of the location, pool and access since we had been eating dinner nearby. Upon arrival we could very quickly tell there had been renovations taking place but we remained positive. While checking in we were told that the pool was out of order because of renovations and that we could not cancel our reservation that we had made 30 minutes prior became we had used a 3rd party. This bad news came after there had been difficulty just beginning to check in. My reservation had been made with my Chase debit card linked to my one and only checking account. The employee told me that another debit or credit card was needed incase of incidentals. The only other card I had was a debit card where child support for my children is deposited onto but with a different last name because of being married/divorced. She then stated that I needed a card with the same last night as the original card. By this point, I was extremely furious. She had to call her manager at home for permission to accept this other card because I had no other option. After being in our room, we noticed 2 dead bugs on the headboard of one of our beds and a toothpick on the headboard of the other bed. Needless to say we are not happy with our experience. My teenagers and I are very disappointed.