Breakfast and lunch served

Reviews of Ysuri Sayulita - Beachfront Hotel

3.5 out of 5
Ysuri Sayulita - Beachfront Hotel
Pescadores #5, Sayulita, NAY

Reviews

9.4

Exceptional

Rating 10 - Excellent. 375 out of 482 reviews" "
Rating 8 - Good. 72 out of 482 reviews" "
Rating 6 - Okay. 18 out of 482 reviews" "
Rating 4 - Poor. 7 out of 482 reviews" "
Rating 2 - Terrible. 10 out of 482 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeded expectations. Service was tremendous and excellent recommendations. Maid service kept the rooms spotless and the grounds/pool is immaculate. Looks exactly like the pictures, no surprises. Right on the beach and incredibly close to the city plaza. Highly recommend the in-house massage therapist. The restaurant ACcross the street is really tempting, but the service is very slow and they don’t use the most health conscious ingredients and oil to prepare the food. We regretted eating there both times and made the walk to the north end of Sayulita where the food is much healthier.
Stayed 3 nights in Mar 2024
Response from Gabriela | Experience Manager on 5 Apr 2024
Thank you for your detailed review! We're thrilled to hear that you enjoyed our tremendous service, spotless rooms, and immaculate grounds/pool. We appreciate your feedback about the restaurant across the street and will address it with the management. We hope to welcome you back soon!

10/10 Excellent

Christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an exceptional hotel, we will definitely stay here again and highly recommend to others
Stayed 4 nights in Mar 2024
Response from Gabriela | Experience Manager on 4 Apr 2024
Thank you so much for your glowing review! We're thrilled to hear that you had an exceptional experience during your stay with us. Your recommendation means the world to us, and we're delighted to know that you plan to stay with us again in the future. We strive to provide the best possible experience for all our guests, and it's incredibly rewarding to receive such positive feedback. We look forward to welcoming you back for another wonderful stay at our hotel!

8/10 Good

Mikael

Travelled with family
Liked: Cleanliness, staff & service
Great location. Great staff. Clean. Stayed with my wife and two young children. All had a good time. 3 opportunities for improvement: 1. Get rid of wrist band ask for hotel guests. They are annoying and seemed like everyone was taking them off. 2. Get rid of towel cards and distribute towels by the pool. Not all the way down by reception. 3. The door handle to our unit was in need of replacing, and there were gaps between the door and frame such that one could easily used a card to slide the lock mechanism open. Not super secure.
Stayed 5 nights in Mar 2024
Response from Gabriela | Experience Manager on 2 Apr 2024
Thank you for your feedback and for choosing to stay with us. We're delighted to hear that you enjoyed our great location, staff, and cleanliness. Your comments regarding the wrist bands, towel cards, and door handle are duly noted, and we appreciate your suggestions for improvement. We'll certainly look into these areas to enhance our guest experience. We hope to welcome you back for an even better stay in the future.

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet place. The staff is helpful. Beautiful views of the ocean.
Stayed 4 nights in Mar 2024
Response from Gabriela | Experience Manager on 1 Apr 2024
Thank you for your review! We're delighted to hear that you enjoyed your stay with us and found our place nice and quiet. It's wonderful to know that our staff was helpful and that you appreciated the beautiful views of the ocean. We hope to welcome you back soon for another relaxing getaway!

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Gabriela | Experience Manager on 1 Apr 2024
Thank you for the fantastic rating! We're thrilled to hear that you had a wonderful experience with us. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

kumiko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Gabriela | Experience Manager on 27 Mar 2024
Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you had a fantastic experience during your stay with us. If you have any suggestions for how we can make your next visit even better, please feel free to let us know. We look forward to welcoming you back again soon!

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful, lush and very clean. There is an amazing pool that overlooks the beach. The staff were all very friendly especially Malena at reception. Rooms are clean with nice beds…just need a fridge in all rooms! Would highly recommend!
Stayed 3 nights in Mar 2024
Response from Gabriela | Experience Manager on 16 Mar 2024
Thank you for your wonderful review! We're thrilled to hear that you enjoyed our beautiful property, lush surroundings, and clean facilities. Our team works hard to ensure that all guests have a memorable experience, and we're delighted to hear that Malena provided excellent service at reception. We appreciate your feedback regarding the rooms. Thank you for recommending us, and we hope to welcome you back soon for another fantastic stay!

10/10 Excellent

Jude

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We LOVED our stay here. Everyone was extremely friendly and helpful! The view was amazing. The beach is right across the street and it’s about a 2-5 minute walk to town! We will be coming back!!
Stayed 4 nights in Mar 2024
Response from Gabriela | Experience Manager on 16 Mar 2024
Thank you so much for your wonderful review! We're thrilled to hear that you loved your stay with us and that you found our team to be extremely friendly and helpful. It's great to know that you enjoyed the amazing view and the convenient location close to both the beach and town. We can't wait to welcome you back for another fantastic stay in the future!

8/10 Good

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was fantastic and friendly.
Stayed 5 nights in Mar 2024
Response from Gabriela | Experience Manager on 15 Mar 2024
Thank you for your kind words! We're delighted to hear that you enjoyed your experience with our staff. We strive to provide exceptional service to all our guests, and it's wonderful to know that we met your expectations. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back in the future!

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Gabriela | Experience Manager on 11 Mar 2024
Thank you for taking the time to leave a 5-star review! We are delighted to hear that you had a positive experience. If there's anything specific you enjoyed or if you have any suggestions for improvement, feel free to share. We appreciate your feedback and look forward to hosting you again in the future!

10/10 Excellent

Sherri

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Been wanting to check this place out for a while. We usually stay a few properties down. Greeted by Antonio in the cleanest garage in sayulita first! Then make an answered all our questions and got us set up. Convenient, amazing service, professional. Hotel is a cement building that echoes so you can hear ppl coming and going and out on their deck. Other than that, it’s nice.
Stayed 1 night in Mar 2024
Response from Gabriela | Experience Manager on 8 Mar 2024
Thank you for choosing to stay with us, and we're delighted to hear that Antonio provided you with excellent service. We're glad you found the hotel convenient and enjoyed your overall experience. Your insights are valuable as we continually strive to enhance our guests' stay. We hope to welcome you back in the future for another enjoyable visit. If you have any further comments or suggestions, feel free to share.

8/10 Good

Norse

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Liked the staff as they are super attentive. Large rooms with minimalist style. Restaurant opposite hotel was good but expensive. View from our room was phenomenal! I recommend new towels for this hotel as threadbare, some mats to rub your feet on before you get in bed, brighter lighting in bathroom, access to breakfast before 9 am.
Stayed 3 nights in Mar 2024
Response from Gabriela | Experience Manager on 7 Mar 2024
Thank you for sharing your feedback with us! We're delighted to hear that you appreciated our attentive staff and enjoyed the spacious, minimalist-style rooms. Your suggestions are valuable, and we'll certainly take them into consideration for improvements. We're working on enhancing the guest experience, and your input helps us identify areas for refinement. We hope to have the opportunity to welcome you back and provide an even better stay in the future. If you have any further comments or specific details about your experience, feel free to share.

8/10 Good

Farhad

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice modern and clean room. Very large suite with all the amenities. Our only complaint was that there was no chair or armchair in the room to sit on. There was a large sofa bed in from of the tv that was not suitable for sitting. There were two very uncomfortable garden chairs in the balcony with a vertical back that you could not lean on. I could not sit there to read a book or look at the ocean more than 2 minutes
Stayed 2 nights in Feb 2024
Response from Gabriela | Experience Manager on 23 Feb 2024
Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed the modern and spacious design of our suite and found it well-equipped with amenities.We'll certainly take your suggestions into consideration for future improvements.If there's anything else we can assist you with or if you plan on staying with us again, please feel free to let us know. We value your patronage and hope to welcome you back for another enjoyable stay.

10/10 Excellent

Cynthia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The architecture or engineering of these rooms is interesting, the way they are stacked and angled. The room was very spacious with a great view of the water. The staff was attentive and prompt.
Response from Gabriela | Experience Manager on 17 Feb 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you found the architecture and engineering of our rooms interesting, and that you enjoyed the spacious accommodations with a great view of the water. We're pleased that our staff provided attentive and prompt service during your stay.We appreciate your positive comments and hope to have the pleasure of welcoming you back to Hotel Ysuri Sayulita in the future.

10/10 Excellent

kristine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very welcoming and helpful. The hotel is conveniently located and walkable to the center. Would definitely stay here again!
Stayed 4 nights in Jan 2024
Response from Gabriela | Experience Manager on 14 Feb 2024
Thank you for taking the time to share your positive experience at Hotel Ysuri Sayulita! We're thrilled to hear that our welcoming and helpful staff, along with our convenient location, made your stay enjoyable. It's wonderful to know that you would choose to stay with us again.Should you plan another visit to Sayulita, we look forward to hosting you once more.

10/10 Excellent

Peyton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. So glad it has covered parking. Pool is nice and grounds well kept. Excellent quiet location.
Stayed 3 nights in Feb 2024
Response from Gabriela | Experience Manager on 12 Feb 2024
Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay at our property and that you appreciated our covered parking, nice pool, and well-kept grounds. We strive to provide a quiet and excellent location for our guests.We hope to have the pleasure of welcoming you back to our hotel in the future.

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet. Hotel advertises airport transport, but doesn't offer it with the room. Fee would have been 4x cost of Uber round trip. Beach in front of hotel is nice and not too crowded. Great location for walking to plaza - everything was close.
Stayed 6 nights in Jan 2024
Response from Gabriela | Experience Manager on 11 Feb 2024
Thank you for sharing your experience at Hotel Ysuri Sayulita. We appreciate your feedback and are delighted to hear that you enjoyed the tranquility, beautiful beach, and convenient location. Our team is continuously working to improve our services, and your input helps us in this process.We hope to have the opportunity to welcome you back in the future. If you have any further comments or suggestions, please feel free to share them with us.

8/10 Good

Anita

Stayed 4 nights in Feb 2024
Response from Gabriela | Experience Manager on 21 Mar 2024
Thank you for your feedback and for choosing our hotel. We're glad to hear that you had a positive experience overall. If there's anything specific you feel we could improve upon to earn that extra star next time, please don't hesitate to let us know. We value your input and hope to welcome you back for an even better stay in the future.

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Gabriela | Experience Manager on 9 Feb 2024
We're thrilled to hear that you had a fantastic experience at Hotel Ysuri Sayulita! Thank you for taking the time to share your positive feedback. If there's anything more we can do to enhance your stay or if you have any specific highlights you'd like to share, feel free to let us know.We appreciate your support and hope to welcome you back soon!

10/10 Excellent

Bryce

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were huge with a beautiful view. The staff went above and beyond! 30 second walk to surf with their complementary surf boards
Response from Gabriela | Experience Manager on 21 Jan 2024
Thank you for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed our spacious rooms, beautiful views, and the exceptional service provided by our staff.Your kind words inspire and motivate our team to continue delivering excellent service. We look forward to welcoming you back for another fantastic experience.

8/10 Good

Soni Kim, Torrance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Gabriela | Experience Manager on 8 Jan 2024
Thank you for your review and for choosing our hotel. We're glad to know that you had a positive experience overall. Your feedback is valuable, and we'll strive to make your next visit even better. Please let us know how we can turn that 4-star stay into a 5-star one next time. We look forward to welcoming you back!

10/10 Excellent

Roseate

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, great staff and extremely convenient. The room was extremely cozy and beautiful.
Stayed 5 nights in Dec 2023
Response from Gabriela | Experience Manager on 8 Jan 2024
Thank you for your wonderful review! We're thrilled to hear that you found our hotel clean, our staff great, and our location convenient. We take pride in offering cozy and beautiful rooms to ensure a pleasant stay for our guests. We hope to welcome you back soon for another enjoyable experience!

6/10 Okay

Richard

Liked: Staff & service
Stayed 6 nights in Dec 2023
Response from Gabriela | Experience Manager on 8 Jan 2024
Thank you for sharing your feedback with us. We're sorry to hear that your experience didn't fully meet your expectations. If there are specific aspects you feel we could improve upon, we'd greatly appreciate more details to better address any concerns. Your satisfaction is important to us, and we hope to have the opportunity to enhance your experience in the future.

10/10 Excellent

Brett, Des Moines

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Gabriela | Experience Manager on 8 Jan 2024
Thank you for the glowing review! We're delighted that you had a fantastic experience with us. Your positive feedback means a lot. We hope to welcome you back soon for another excellent stay!

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Gabriela | Experience Manager on 29 Dec 2023
Absolutely thrilled to hear you had a 5-star experience! Thank you for choosing us. We're delighted you enjoyed your stay and hope to welcome you back soon!

4/10 Poor

Mateen

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Bed was very comfortable. But almost no WiFi; spotty TV and the water in the shower oscillated between scorching hot and ice cold without touching the knobs. Definitely not a place we would repeat.
Response from Gabriela | Experience Manager on 29 Dec 2023
Thank you for sharing your feedback with us. We're glad to hear that you found the bed comfortable, but we're sorry to learn about the challenges you experienced during your stay.Your comments are truly valuable, and we appreciate your insights as they help us improve our services. We regret that your experience did not meet your expectations, and we hope to have the opportunity to better serve you in the future.

8/10 Good

Amir

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Gabriela | Experience Manager on 26 Dec 2023
Thank you for sharing your experience and choosing to stay with us. We're pleased to hear you had a positive time overall. We hope to have the opportunity to welcome you back and provide an even better stay next time. If there's anything specific we can do to enhance your experience, please don't hesitate to let us know.

10/10 Excellent

Marsha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The.hotel was great. An excellent hotel. Right on the beach, near the center of town and shopping. We had a medical issue and the staff was very helpful
Stayed 2 nights in Dec 2023
Response from Gabriela | Experience Manager on 19 Dec 2023
Thank you for choosing to stay with us and for taking the time to share your experience. We're delighted that you enjoyed your time at our hotel, appreciated our beachfront location, and found our proximity to the town center convenient.Your kind words about our staff's assistance during your medical issue mean a lot to us. We strive to ensure our guests' comfort and well-being at all times.We hope to have the pleasure of welcoming you back soon for another enjoyable stay.

10/10 Excellent

Leticia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Ysuri is a very beautiful hotel. We stayed in a suite with jacuzzi and amazing views. The staff decorated my room for my birthday which was a great surprise. It’s a beach front hotel which is a plus and the beach was amazing and refreshing along with their pool. It’s a short walk to the plaza however the street it’s on could need more lighting as it’s pretty dark at night. The hotel has no elevator so we had to climb 3 stories to get to our room so keep that in mind since we had to go up and down several times in the day. Also on our last night we left the window open in the bathroom and the next morning the bathroom was full of bees which was scary but we managed to get our stuff and head home since we had an early flight. Overall our stay was great. We were here for 4 nights and would definitely come back.
Stayed 4 nights in Dec 2023
Response from Gabriela | Experience Manager on 18 Dec 2023
Thank you for sharing your recent experience at Hotel Ysuri. We're thrilled that you enjoyed the suite with the jacuzzi and breathtaking views. It's wonderful to hear that our staff was able to surprise you with birthday decorations, adding a special touch to your celebration.In addition, we regret any inconvenience caused by the lack of an elevator in your specific building. Please know that we have another tower with an elevator facility available, and for your next visit, please inform us in advance, and we'll gladly accommodate you in that building.We're delighted that despite these minor issues, you had a great overall stay. We hope to have the pleasure of welcoming you back for another fantastic experience.

10/10 Excellent

James

Travelled with partner
Liked: Staff & service, property conditions & facilities
Hotel Ysuri was amazing!! View, service, room, comfort….All amazing!!
Stayed 5 nights in Dec 2023
Response from Gabriela | Experience Manager on 13 Dec 2023
Thank you so much for your wonderful review! We're thrilled to hear that you had an amazing experience at Hotel Ysuri. It's fantastic to know that you enjoyed the breathtaking views, top-notch service, comfortable rooms, and overall ambiance during your stay.We appreciate your kind words and hope to have the pleasure of hosting you again soon for another fantastic experience.

10/10 Excellent

Nicusor

Stayed 4 nights in Dec 2023
Response from Gabriela | Experience Manager on 3 Feb 2024
Thank you so much for taking the time to leave us a fantastic 5-star review! We're thrilled to hear that you had an excellent experience during your stay. Our team works hard to provide exceptional service, and it's rewarding to know that we met your expectations.We hope to welcome you back to Hotel Ysuri soon for another memorable experience!

10/10 Excellent

Bronwyn

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Gabriela | Experience Manager on 10 Dec 2023
Thank you ever so much for taking the time to share your positive feedback! We're absolutely delighted to learn that you had such a wonderful experience with us. Your perfect 5-star rating means a lot to us and serves as a fantastic encouragement for our team.We hope to have the pleasure of welcoming you back for another outstanding experience in the future.

10/10 Excellent

Fred

Travelled with group
Liked: Cleanliness, amenities
Great location with view!
Stayed 2 nights in Nov 2023
Response from Gabriela | Experience Manager on 9 Nov 2023
Thanks for highlighting the fantastic location and view! We're thrilled you enjoyed it. Looking forward to hosting you again soon!

8/10 Good

Rick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area of Sayulita
Stayed 7 nights in Oct 2023
Response from Gabriela | Experience Manager on 3 Nov 2023
Thank you for your feedback! We're delighted to hear that you found our hotel in a great area of Sayulita. We strive to provide our guests with a wonderful location and a memorable experience. If you have any more comments or suggestions to share, please feel free to let us know. We look forward to welcoming you again in the future!

10/10 Excellent

April L

Liked: Cleanliness, staff & service, property conditions & facilities
Great property, privacy, spacious rooms, friendly staff!
Stayed 7 nights in Oct 2023
Response from Gabriela | Experience Manager on 30 Oct 2023
Thank you for your kind words! We're delighted to hear that you had a great experience at our property, appreciating the privacy, spacious rooms, and friendly staff. We aim to provide a wonderful stay for all our guests, and it's fantastic to know that we met your expectations. If you have any more feedback or if there's anything specific that made your stay memorable, please feel free to share. We look forward to welcoming you again in the future!

8/10 Good

Taylor

Liked: Cleanliness, staff & service, room comfort
Amazing if you don't mind construction noise
The rooms are very nice and the staff is very friendly. That said, this resort seems to always be under some kind of construction. Throughout our stay, there was drilling (in the room above us) starting at 9am, they were painting the walls and hallways during the day, there was sawing and drilling going on all day at the bar/restaurant, etc. If/when you book your stay, you should call ahead and ask about work being done on the property during your visit.
Stayed 4 nights in Oct 2023
Response from Gabriela | Experience Manager on 25 Oct 2023
We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We understand that noise disturbances can be disruptive, and we regret that you had a day with ongoing construction activities. We did have some maintenance work taking place at the hotel during that period. Additionally, we were renovating the restaurant/bar area, but we're pleased to inform you that it is now open. . We hope you'll consider giving us another opportunity to provide you with a more peaceful and enjoyable stay in the future.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing botique hotel that is an escape from the busier area of downtown Sayulita. Wonderful infinity pool and staff that are friendly and happy to help meet every need. Each room has a secluded feel and offers a kitchenette for basic meal preparation. Amazing views of the bay with walk across the street beach access and upcoming beach bar. Sayulita has one of the best surf breaks north of Puerto Vallarta, don’t waste your time with the much more expensive Punta Mita if you want the true feel of Mexico.
Response from Gabriela | Experience Manager on 25 Oct 2023
Thank you for sharing your wonderful experience with us! We're thrilled to hear that you enjoyed your stay at our boutique hotel, especially the peaceful escape from the busier downtown area of Sayulita. Our team takes pride in providing a friendly and helpful atmosphere, and we're delighted to know we could meet your needs.It's great that you appreciated the secluded feel of each room and the convenience of the kitchenette. We're also pleased that you enjoyed the amazing views and our beach access with the upcoming beach bar.We hope to welcome you back for more memorable moments in the future!

10/10 Excellent

Erika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Probably the best view and largest modern space in our executive suite, that I could have hoped for!
Stayed 4 nights in Oct 2023
Response from Gabriela | Experience Manager on 25 Oct 2023
We're delighted to hear that you found our executive suite to have probably the best view and the largest modern space you could have hoped for! Your satisfaction is our goal, and we're thrilled that you had a great experience. If you have any more feedback or if there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back!

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel in ultimate Mexican beach town
I love this hotel! The staff is very professional, and very kind. This was our second trip, I recommend this hotel highly.
Stayed 6 nights in Oct 2023
Response from Gabriela | Experience Manager on 25 Oct 2023
Thank you so much for your kind words and for being a returning guest! We truly appreciate your recommendation and are thrilled to hear that you had a great experience with our professional and kind staff. We look forward to welcoming you back for your third trip and many more in the future. Your continued support means a lot to us!

10/10 Excellent

clare

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would absolutely stay here again. The hotel is clean, modern, and staff was helpful and friendly. Especially Elias! Even in a hurricane!!!
Stayed 5 nights in Oct 2023
Response from Gabriela | Experience Manager on 15 Oct 2023
Thank you for your review! We're delighted to hear you enjoyed your stay with us. Our staff is committed to providing excellent service, even in challenging situations like a hurricane. We'll make sure to pass on your kind words to Elias. We look forward to hosting you again in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location and great staff
The hotel was in a great location and the staff was super friendly and accommodating. The rooms were clean and gorgeous and the pool was as well. The only small things I had were that the pillows were very flat and so we each had a bit of neck pain and the pool bar was a little pricey, but the drinks were amazing.
Stayed 3 nights in Oct 2023
Response from Gabriela | Experience Manager on 10 Oct 2023
Thank you for sharing your thoughts on your stay with us. We're delighted to hear that you enjoyed our great location, friendly and accommodating staff, clean and beautiful rooms, and the pool. We truly value your feedback.I'm sorry to hear about the issue with the pillows. We take guest comfort seriously, and if you had let us know during your stay, we would have been more than happy to provide you with pillows that better suited your preferences.We'll take your comments into consideration as we continually strive to enhance the guest experience.Once again, thank you for choosing us for your stay, and we hope to welcome you back for another enjoyable visit in the future.

10/10 Excellent

Caesar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Quiet, clean. Nice pool, view & bar.
Stayed 2 nights in Sep 2023
Response from Gabriela | Experience Manager on 30 Sept 2023
Thank you for sharing your feedback with us! We're delighted to hear that you had a very nice and quiet experience during your stay. It's great to know that you enjoyed our clean facilities, beautiful pool, scenic views, and bar. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future!

10/10 Excellent

Tino

Stayed 6 nights in Sep 2023
Response from Gabriela | Experience Manager on 15 Oct 2023
Thank you so much for your feedback. Hope to see you back soon!

8/10 Good

garrett

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Was overall a great, clean, quiet place. The pool was really warm fist week of september. I was hoping it was going to be refreshing. Maybe that is the norm there. The service was awesome and all the people were extremely helpful noce!
Stayed 5 nights in Aug 2023
Response from Gabriela | Experience Manager on 21 Sept 2023
Thank you for your feedback! September is indeed part of the summer season in the area, and warmer pool temperatures can be quite common. We're delighted to hear that you had a great and peaceful stay and that our service met your expectations. Should you return, perhaps during a different season, you might find the pool temperature more to your liking. We appreciate your visit and hope to welcome you back in the future!

10/10 Excellent

Leslie diaz

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to downtown but to get to our room, we had to walk upwards and the weather was humid so it was a bit tiring.
Stayed 3 nights in Sep 2023
Response from Gabriela | Experience Manager on 21 Sept 2023
Thank you for sharing your feedback. We're glad to hear that you appreciated our hotel's proximity to downtown. However, We appreciate your visit and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Ysuri Sayulita is the best.
Cannot praise Hotel Ysuri Sayulita enough for their wonderful, friendly staff, clean rooms, and beautiful property. My wife and I stayed 6 days/5 nights here and loved this property. The views, the pool, and accomodations are top notch. We stayed in the hot/wet season and the AC worked amazing, housekeeping kept our rooms spotless and the concierge was so helpful with golf carts, baggage check, etc. Wouldn't stay anywhere else.
Stayed 5 nights in Sep 2023
Response from Gabriela | Experience Manager on 19 Sept 2023
Thank you so much for taking the time to share your wonderful experience at Hotel Ysuri Sayulita. We're thrilled to hear that you and your wife had such an enjoyable stay with us and that you appreciated our friendly staff, clean rooms, and beautiful property.It's fantastic to know that you found our views, pool, and accommodations to be top-notch, even during the hot and wet season. We take great pride in providing a comfortable and welcoming environment for our guests. It's wonderful to hear that our AC, housekeeping, and concierge services added to the overall enjoyment of your stay.We truly appreciate your kind words and recommendation. It was our pleasure to have you as our guests, and we hope to welcome you back to Hotel Ysuri Sayulita for another memorable stay in the future.

8/10 Good

marc, walnut creek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay and loved the staff, pool / view, and our junior suite. First two nights were in a basic room, would not really recommend this room although might be worth it for the pool to some. Would recommend adding a refrigerator, coffee machine, bed side lights to this room. Would make a big difference. Our junior suite was a fantastic A .
Stayed 4 nights in Sep 2023
Response from Gabriela | Experience Manager on 10 Sept 2023
Thank you for your feedback! We're delighted to hear that you had a great stay and enjoyed our staff, pool, view, and the junior suite. We appreciate your suggestions for the basic room, and we'll certainly take them into consideration for future improvements. Your input is valuable to us as we strive to enhance our guests' experience. We look forward to welcoming you back for another fantastic stay in the future!

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing, can’t beat the location or view,, room was huge and very modern, walkable to restuatants, shopping, beaches
Stayed 6 nights in Aug 2023
Response from Gabriela | Experience Manager on 5 Sept 2023
Thank you for taking the time to leave us this wonderful review! We're thrilled to hear that you had an amazing experience at our hotel. It's great to know that you enjoyed our attentive staff, the unbeatable location, stunning views, and the spacious and modern room. Being within walking distance of restaurants, shopping, and beaches is indeed a fantastic feature of our hotel. We hope you had a memorable stay, and we look forward to welcoming you back in the future!

10/10 Excellent

Samuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing is , they need to ask if you’re able to climb stairs. We had to climb 4 floors to our room and then we found out that the sea views was blocked by a tree.
Stayed 3 nights in Aug 2023
Response from Gabriela | Experience Manager on 27 Aug 2023
Thank you for sharing your experience with us. We're sorry to hear that your view was obstructed by a tree. While we strive to offer stunning views, we also deeply respect the natural surroundings, and some of our trees are over 100 years old. Your feedback is valuable to us, and we'll take it into consideration for future improvements. If you plan to stay with us again, please let us know if you have any preferences so we can make your stay even better.

10/10 Excellent

Stefen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the location with the beach across the street and downtown sayulita only 5 min walk. The infinity pool is amazing. Great customer service with staff always willing to help. Junior suite room is perfect stay for a couple.
Stayed 6 nights in Aug 2023
Response from Gabriela | Experience Manager on 26 Aug 2023
Thank you for sharing your wonderful experience with us! We're delighted to hear that you enjoyed our prime location with the beach just across the street and the convenience of being a short 5-minute walk from downtown Sayulita. Our infinity pool truly is a highlight, and we're thrilled that you found it amazing. It's fantastic to know that our dedicated staff provided you with excellent customer service and assistance throughout your stay. We're pleased that you found the Junior Suite room to be a perfect choice for your couple's getaway. Your feedback means a lot to us, and we hope to welcome you back for another memorable stay in the future.