Ratings based on 169 Verified Reviews

3.6 out of 5
74% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia-Verified Reviews
5 out of 5
by A verified traveller

Posted 12/06/2019
Comment from Hotel Management
17/06/2019 by 0, Hotel Management
Dear guests: hello! Thank you very much for choosing to stay at Shanghai joyfulstar and sharing your stay experience. Seeing your comments, I am really touched. The hotel also provides free shuttle service to Pudong Airport 24 hours a day, which is a good choice for transit guests. The hotel's pick-up hotline is reserved on the official website for 15 minutes by car. If you need to pick up, you need to wait for the shuttle bus to the corresponding place. The hotel also provides free shuttle service to Disney. There are various restaurants and small shopping malls nearby, and there are many scenic spots and shopping malls nearby. For details, please consult the front desk and look forward to your coming again. I wish you happiness.
5 out of 5
by A verified traveller

Posted 30/05/2019
Comment from Hotel Management
14/06/2019 by Lucy, Hotel Management
Dear guests: hello! Thank you very much for choosing to stay at Shanghai joyfulstar and sharing your stay experience. Seeing your comments, I am really touched. The hotel also provides free shuttle service to Pudong Airport 24 hours a day, which is a good choice for transit guests. The hotel's pick-up hotline is reserved on the official website for 15 minutes by car. If you need to pick up, you need to wait for the shuttle bus to the corresponding place. The hotel also provides free shuttle service to Disney. There are various restaurants and small shopping malls nearby, and there are many scenic spots and shopping malls nearby. For details, please consult the front desk and look forward to your coming again. I wish you happiness.
4 out of 5
by A verified traveller

Posted 15/05/2019
Comment from Hotel Management
18/05/2019 by 0, Hotel Management
尊敬的宾客您好,非常荣幸您选择星之悦酒店入住,您住得开心满意是我们最大的鼓励,代表星之悦全体人员向您问好,酒店不仅提供迪士尼接送服务,还提供24小时浦东机场免费接送机服务,是中转机客人不错的选择,车程15分钟,机场接机地点是T1航站楼1楼8号门,T2航站楼的1楼27号门,到达浦东机场取好行李之后可以拨打酒店的接机热线,酒店接机热线在官网都有预留,如果需要接机需到相应的地点去等候班车并拨打接机热线哦,酒店附近有各种餐饮及各种小型购物商场,附近有很多景点及大型购物广场,具体详情可以咨询前台,期待您的再次光临,祝您开心快乐
5 out of 5
by A verified traveller

Posted 13/05/2019
Comment from Hotel Management
16/05/2019 by 0, Hotel Management
尊敬的来宾您好,感谢您选择星之悦酒店并分享您的入住体验!我们很高兴您给予酒店评价,我们将不断提高服务质量,带给您更多惊喜体验。酒店早餐开餐时间是6:00-9:00分结束,在开餐前的客人如果需要打包早需要提前在办理入住的时候预约,酒店提供24小时浦东机场免费接送机服务,车程15分钟,机场接机地点是T1航站楼1楼8号门,T2航站楼的1楼27号门,到达浦东机场取好行李之后可以拨打酒店的接机热线,酒店还提供迪士尼免费接送,如果需要提前在办理入住的时候预约.酒店附近有各种餐饮及各种小型购物商场,附近有很多景点及大型购物广场,具体详情可以咨询前台,期待您的再次光临,祝您开心快乐。
2 out of 5
by A verified traveller

Posted 12/05/2019
Comment from Hotel Management
14/05/2019 by 0, Hotel Management
尊敬的客人您好,非常感谢您选择星之悦酒店,非常抱歉没有让您满意,酒店也是在不断的改善,期待同您下次再会,祝您每天心情愉快!
4 out of 5
by A verified traveller

A Delight to/from Airport

Posted 05/03/2019 on Hotels
They give early check in and late check out. This is really helpful especially your flight arrival/departure fall in odd hours!
Comment from Hotel Management
05/03/2019 by Lucy, Hotel Management
Distinguished Guest: Hello! Thank you very much for staying in the hotel and giving a high appraisal. Every part of the hotel is making continuous efforts to provide more sophisticated and timely service to every guest. It's a pleasure to see your recognition of our work. With this trust in you, we will always be enterprising and ready to bring quality service to every guest. We look forward to your coming to Shanghai again
5 out of 5
by A verified traveller

Pleasant stay with delight

Posted 02/03/2019 on Hotels
Extended check out till 6pm is most welcome with free shuttle bus every hour to/fro airport
Comment from Hotel Management
04/03/2019 by 0, Hotel Management
尊敬的来宾您好,感谢您选择星之悦酒店并分享您的入住体验!我们很高兴您给予酒店评价,我们将不断提高服务质量,带给您更多惊喜体验。酒店早餐开餐时间是6:00-9:00分结束,在开餐前的客人如果需要打包早需要提前在办理入住的时候预约,酒店提供24小时浦东机场免费接送机服务,车程15分钟,机场接机地点是T1航站楼1楼8号门,T2航站楼的1楼27号门,到达浦东机场取好行李之后可以拨打酒店的接机热线,酒店还提供迪士尼免费接送,如果需要提前在办理入住的时候预约.酒店附近有各种餐饮及各种小型购物商场,附近有很多景点及大型购物广场,具体详情可以咨询前台,期待您的再次光临,祝您开心快乐。
3 out of 5
by A verified traveller

So-so @ best

Posted 23/01/2019 on Hotels
Was unable to communicate with the staff about arranging a taxi to pick me up from the airport as no one followed up with me from hotels.com (only a phone number for hotel was given and I was unable to call from another country). The room was ice cold and took quite some time to heat up. The front desk person, who didn’t speak any English, continues to call 3x around 3 In the morning to say that I needed to pay for the room which I thought I had already done so downstairs. The food at the breakfast buffet was just okay at best and I wish I would have chosen a better hotel to stay at in the end.
Comment from Hotel Management
26/01/2019 by 0, Hotel Management
Hello, distinguished guests. It's a great honor for you to choose the Star Hyatt Hotel. It's a pity that you didn't have a pleasant stay experience during your stay. Thank you for your feedback. It will be submitted to the relevant departments for verification. The breakfast time of the hotel is 6:00-9:00. It's very important for the guests to make an appointment in advance if they need to pack their breakfast before the meal. I'm sorry that the staff can't grasp the inconvenience without reminding you. I hope you understand that the hotel will strengthen the training and improve the service awareness of the staff. We will also strictly check the reasons for the delay of the bus. We are still looking forward to your coming again, witnessing our changes, and wish you and your family happy and happy.
2 out of 5
by A verified traveller

Posted 29/12/2018
Comment from Hotel Management
31/12/2018 by 0, Hotel Management
尊敬的宾客:看到您的点评,我们表示非常歉意,诚恳的向您致歉。我们的宗旨是服务好每一位入住的客人,让您体验不一样的入住感受。我们希望您在入住期间有任何问题都可以直言不讳的指出,对于每一位顾客的批评与指导 ,我们一定悉心听取、不断改进并努力提高我们的服务标准。我们一定会及时针对您提出的问题做出相应的改进,您细致的观察是我们不断努力的动力,星之悦很高兴一路有您的陪伴
5 out of 5
by A verified traveller

Posted 22/12/2018
Comment from Hotel Management
25/12/2018 by 0, Hotel Management
尊敬的客人:您好!感谢您对我们酒店的关注与支持。酒店提供简约、舒适的住宿空间,以“有限设施、无限服务”为服务理念让每一位客人安心、便捷、满意。我们是浦东机场附近唯一一家承诺24小时免费接送机的酒店,期待您的再次入住,祝您全家安康!