2/10 Terrible
Emma
Travelled with partner
1 Apr 2024
Disliked: Cleanliness, staff & service, amenities
The service was appallingly bad. We asked for early check in when we booked the room over 2 months before our stay and again the week before to which the hotel responded advising that they would try to accommodate this. Upon arrival the staff had no clue about early check in and we were told it would be 3pm as standard. We left our luggage and returned just after 3pm to be told the room wasnt ready and we had to wait. We left for a drink and when we returned it STILL wasnt ready. At this point we had seen 2 other couples check in, offered a glass of fizz and given their room key, we were not offered anything.
Our room was dirty when we got the key with the floor evidently not clean.
During our stay we did not get clean towels, our room was not cleaned one day despite leaving the please clean our room sign on the door, we did not get replacement coffee and milk, no loo roll.
When asking the staff for these things they had no interest in helping.
Shame as its a lovey little hotel in a very cute square but the staff seriously let this place down.
Emma
Stayed 4 nights in Mar 2024