Overall most of the staff was friendly. The breakfast buffet was decent with fresh fruits. But, the time should be extended to 10am. The hotel's best feature is that it is conveniently located.
I had several issues:
1. When I arrived at the airport, there were no clear signs for the shuttle. Therefore, I followed signs for the Hyatt Place and ended up walking way across the skywalk and right through the garage to the hotel. It was cold and I felt unsafe in the garage. My fight came in late at 11pm.
2. Secondly, upon check-in, the front desk agent gave me the wrong room key and I actually opened the door and entered into the wrong room and walked in on the actual occupant. My boyfriend had already checked and I had told her that. This is very dangerous.
3.Thirdly, the wifi had low bandwidth and we couldn't watch our shows and cast. We had to watch our show on our computer. The hotel staff was very nonchalant about it and did not offer any resolution.
4. The heat had a 20-30 minute delay to warm up once you left the room. We had to call maintenance, who informed us that if we leave a light on, then the room will stay at a set temperature. This is key information to share with guests upon check-in.