Reception

Reviews of Hotel deLuxe

4 out of 5
Hotel deLuxe
729 SW 15th Ave, Portland, OR

Reviews

8.8

Excellent

Rating 10 - Excellent. 648 out of 1009 reviews" "
Rating 8 - Good. 203 out of 1009 reviews" "
Rating 6 - Okay. 88 out of 1009 reviews" "
Rating 4 - Poor. 38 out of 1009 reviews" "
Rating 2 - Terrible. 32 out of 1009 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rodrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Driftwood room is a great bonus at this hotel
Stayed 1 night in Mar 2024
Response from Kodi Land Assistant Front Office Manager on 20 Mar 2024
Hi Rodrick, We are so happy you enjoyed your stay! Please come again soon!

10/10 Excellent

Kris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the age, the detail, the bath tub,the dining room architecture, the people, the quiet room...my only wish is to bring back TCM, the classic movie channel..fit so well here.
Stayed 1 night in Mar 2024
Response from James on 17 Mar 2024
It was our pleasure to host on your stay here at Hotel Deluxe , Please come come back and see us again soon

2/10 Terrible

Rav

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front Desk on 11 Mar 2024
We apologize for the inconveniences you experienced during your stay. This is not the level of service we strive for. Thank you for your feedback

6/10 Okay

Jordan

Stayed 2 nights in Mar 2024

10/10 Excellent

Birgitta

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot. Fun vibe. Very large room. Super friendly staff.
Stayed 1 night in Mar 2024
Response from Kodi Land Assistant Front Office Manager on 5 Mar 2024
Hi Birgitta, We are so happy to hear you enjoyed your stay with us! Please come back and visit us again soon!

10/10 Excellent

G., Redmond

Stayed 1 night in Feb 2024
Response from Kodi Land Assistant Front Office Manager on 20 Mar 2024
Hi G, We are so happy you enjoyed your stay! Please come again soon!

10/10 Excellent

Juan, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel because of the location, very clean, very quiet staff but always prompt to look in your direction with a smile. Which very nice now a days.
Stayed 3 nights in Feb 2024
Response from Kodi Land Assistant Front Office Manager on 28 Feb 2024
Hi Juan, Thank you so much for your review. We are so happy you enjoyed your stay with us! Please come back soon!

10/10 Excellent

Lyndi

Travelled with group
Liked: Amenities
The decor was amazing! Loved the old style!
Stayed 1 night in Feb 2024
Response from Kodi Land Assistant Front Office Manager on 28 Feb 2024
Hi Lyndi, I'm so happy to hear you enjoyed your stay!! Please come back again soon!

10/10 Excellent

Sydney

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Nice stay
Stayed 1 night in Feb 2024
Response from Kodi Land Assistant Front Office Manager on 28 Feb 2024
HI Sydney, We are so happy you enjoyed your stay. Please come back again soon!

10/10 Excellent

Heval, North Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great place to stay.
Stayed 2 nights in Feb 2024
Response from Kodi Land Assistant Front Office Manager on 22 Feb 2024
Hi Heval, We are so happy to hear you enjoyed your stay! Please come back and visit soon!

6/10 Okay

Andrew

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Towels were not clean, area is not safe.
Stayed 2 nights in Feb 2024
Response from Marjorie on 15 Feb 2024
I'm truly sorry to hear about your experience. Your comfort and safety are our top priorities, and it's disheartening to learn that we fell short of meeting your expectations. We take cleanliness and security very seriously, and I assure you that I'll immediately address your concerns with our housekeeping team to ensure that such issues are promptly rectified. Your feedback is invaluable, and we appreciate you bringing this to our attention. We hope to welcome you back to Hotel deLuxe in the future.

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed our stay room was huge and clean and great
Stayed 1 night in Feb 2024
Response from Kodi Land Assistant Front Office Manager on 14 Feb 2024
Hi Daniel, We are so happy You enjoyed your stay. Please come again soon!

10/10 Excellent

Arminee

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel and have been coming here for years. Too bad that Portland is becoming less desirable.
Stayed 1 night in Feb 2024
Response from Kodi Land Assistant Front Office Manager on 14 Feb 2024
Hi Arminee, We are so happy you enjoyed your stay. We hope to see you again soon!

8/10 Good

Stefanie

Travelled with group
Liked: Cleanliness, staff & service, amenities
Met our needs
Stayed 1 night in Feb 2024
Response from Kodi Land Assistant Front Office Manager on 5 Feb 2024
Hi Stefanie, I'm happy to hear you enjoyed your stay here at the deluxe! We hope to see you again soon!

6/10 Okay

Seattlas

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I liked everything but mabye add extra blankets in a closet
Stayed 1 night in Feb 2024
Response from Kodi Land Assistant Front Office Manager on 5 Feb 2024
Hi Seattlas, Thank you for your review. Please visit again soon!

8/10 Good

Tomi

Stayed 1 night in Feb 2024
Response from Kodi Land Assistant Front Office Manager on 20 Mar 2024
Hi Tomi, We are so happy you enjoyed your stay! Please come again soon!

10/10 Excellent

Emma

Stayed 1 night in Feb 2024
Response from Kodi Land Assistant Front Office Manager on 20 Mar 2024
Hi Emma, We are so happy you enjoyed your stay! Please come again soon!

10/10 Excellent

Michael G

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, walking distance to downtown. Recently, the street people are making it uncomfortable but that is an issue throughout the city.
Stayed 8 nights in Jan 2024
Response from Kodi Land Assistant Front Office Manager on 5 Feb 2024
Hi Michael, We are so happy to hear you enjoyed your stay! Please come back again soon!

8/10 Good

Jeannie

Stayed 1 night in Jan 2024
Response from Kodi Land Assistant Front Office Manager on 20 Mar 2024
Hi Jeannie, We are so happy you enjoyed your stay! Please come again soon!

10/10 Excellent

Elise Lisa, Lake Oswego

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Kodi Land Assistant Front Office Manager on 20 Mar 2024
Hi Elise Lisa, We are so happy you enjoyed your stay! Please come again soon!

2/10 Terrible

Tamara

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel is very old and rundown, it might have been DeLuxe 50 years ago… the photos you see online are heavily Photoshopped!! For the same amount of money there are much better hotels in downtown Portland because if you’re staying in this nasty town at least stay in a nice place, not this !
Stayed 4 nights in Jan 2024
Response from Kodi Land Assistant Front Office Manager on 5 Feb 2024
Hello Tamara, I'm sorry to hear we did not meet your stay expectations. We are getting ready to have a renovation here at the hotel and we hope to see you again afterwards to redeem ourselves.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice. Loved how well the building and facilities are preserved.
Stayed 1 night in Jan 2024
Response from Kodi Land Assistant Front Office Manager on 14 Feb 2024
Hi Robert, We are so happy you enjoyed your stay with us! Please come again soon!

10/10 Excellent

Socorro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place close to everything great public transportation Beautiful hotel great history
Stayed 4 nights in Jan 2024
Response from Kodi Land Assistant Front Office Manager on 17 Jan 2024
Hi Socorro, We are so happy you enjoyed your stay. Please come again soon!

6/10 Okay

Matt

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
It’s 14 degrees outside. Nearly that inside. Power had been out. It’s back on but no hot water!
Stayed 1 night in Jan 2024
Response from Kodi Land Assistant Front Office Manager on 17 Jan 2024
Hi Matt, I'm so sorry you experienced these issues during your stay. Unfortunately, we experienced some issues because of the weather. We do hope to host you again in the future.

10/10 Excellent

Janell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kodi Land Assistant Front Office Manager on 17 Jan 2024
Hi Janell, Thank you for your review, we are so happy you enjoyed your stay. Please come again soon!

10/10 Excellent

Michael, Portland

Stayed 1 night in Dec 2023
Response from Kodi Land Assistant Front Office Manager on 4 Jan 2024
Hi Michael, we are so happy yopu enjoyed your stay please come again soon!

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the staff tremendously. However overnight parking is a bittersweet deal. The reason being is that if you leave after 10pm, the gate is closed and you have to call the front desk to have them come over and open it. I had to wait 12 mins. The garage is barely a stones throw from the hotel. Lastly I was told the Bar is open until midnight. I try to walk in and I get told, we’re closed. It was exactly 1130 and more than 6 people were sitting down. Overall the hotel is beautiful.
Stayed 1 night in Dec 2023
Response from Kodi Land Assistant Front Office Manager on 4 Jan 2024
Hello Nicholas, I'm sorry you experinced these issues during your stay. We do hope you choose to stay again in the future.

10/10 Excellent

PATRICIA J

Stayed 1 night in Dec 2023
Response from Kodi Land Assistant Front Office Manager on 4 Jan 2024
Hi Patrica, we are so happy you enjoyed your stay. Please come again soon!

10/10 Excellent

RICK

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely.
Stayed 3 nights in Dec 2023
Response from Kodi Land Assistant Front Office Manager on 17 Jan 2024
Hi Rick, Thank you for your review. Please come again soon!

10/10 Excellent

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to but not too close to downtown. Snazzy. Upbeat place.
Stayed 1 night in Dec 2023
Response from Kodi Land Assistant Front Office Manager on 18 Jan 2024
Hi Rebecca, We are so happy you enjoyed your stay with us. Please come again soon!

6/10 Okay

Marcus

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No turndown was really disappointing!
Stayed 3 nights in Nov 2023
Response from Kodi Land Assistant Front Office Manager on 17 Jan 2024
Hi Marcus, I'm sorry we missed your stay expectations. We do hope you return again.

10/10 Excellent

Lucy

Stayed 1 night in Dec 2023
Response from Kodi Land Assistant Front Office Manager on 4 Jan 2024
Hi Lucy, we are so ahppy you enjoyed your stay. Please come again soon!

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome!
Stayed 2 nights in Dec 2023
Response from Kodi Land Assistant Front Office Manager on 17 Jan 2024
Hi Phil, Thank you for your review. Come again soon!

6/10 Okay

Gerald

Liked: Cleanliness
Disliked: Property conditions & facilities
Nice property but the shower faucet did not regulate the water temperature, I got stuck in the elevator and the junk fees added up to an extra night room charge $136.88! Although they advertised amenities such as wine and bottled water, they only provided it after being asked. They do not offer maid service until the third day “to protect the guests”. The hotel was clean the restaurant was nice but offered a non traditional menu except for pancakes waffles and crepes. The room and bed were comfortable but not exceptional.
Stayed 2 nights in Dec 2023
Response from Kodi Land Assistant Front Office Manager on 18 Jan 2024
Hi Gerald, I'm sorry to hear that we did not meet your stay expectations. We do hope you choose to give another chance in the future.

2/10 Terrible

Anne

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty and run down. Stains on the carpet, shredded fabric on the headboard, musty smell. It looked like someone had trashed the room.
Stayed 1 night in Nov 2023
Response from Kodi Land Assistant Front Office Manager on 18 Jan 2024
Hi Anne, I'm sorry to hear about your room as we always strive to have a clean and friendly environment for all our guests.

8/10 Good

Adam

Stayed 1 night in Nov 2023
Response from Kodi Land Assistant Front Office Manager on 17 Jan 2024
Hi Adam, Thank you for taking the time to leave us a review. Please come again soon!

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and helpful. Conveniently located for transit around town. Clean and quiet hotel
Stayed 4 nights in Nov 2023
Response from Kodi Land Assistant Front Office Manager on 18 Jan 2024
Hi Stephen, I am so happy to hear you enjoyed your stay! Please come back soon!

10/10 Excellent

Maureen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a lovely property - unique design & decor. The renovation of an older building to create a nice hotel space is very well done. I do wish the Bar was a little better lit & had a better menu, as it was the only option for my dinner 2 nights in a row. Staff was lovely at every interaction. Breakfast was AMAZING!
Stayed 2 nights in Nov 2023
Response from Kodi Land Assistant Front Office Manager on 4 Jan 2024
Hi Maureen, Thank you for staying with us. We hope to see you again in the future.

2/10 Terrible

Michelle

Travelled with family, Travelled with pets
Disliked: Staff & service, property conditions & facilities
If you plan to stay here, do not bring your vehicle. The private parking garage for the hotel is not safe. They have a ticketed entrance but no security or cameras. Our car window was smashed out and items were stolen. Several other guests informed me they had the same issue. Very unsafe area. The hotel staff were of no assistance and all they did was give me a piece of paper to complete to file a police report. GUESTS of the hotel who witnessed my concerns were amazing & courteous and assisted me with my bags & offered their apologies. Would be beneficial if the staff was as warm & helpful as their guests! Its a shame because the hotel itself is vintage & decorated beautifully. Rooms are not quiet. Could hear the guest next door talking all night & doors slamming. A lot of stairs, so if you have a disability I don't recommend. Upon leaving we noticed suspicious people around the hotel watching guests come and go and following them across the street monitoring where they were going. We will not stay here again and do not recommend to anyone until the city of Portland starts taking care of their community and their families.
Stayed 1 night in Nov 2023
Response from Kodi Land Assistant Front Office Manager on 18 Jan 2024
Hi Michelle, I'm sorry to hear you did not enjoy your visit to Portland. We can understand your frustration with getting your car broken into here in Portland. It is not something we strive for, and we have our security team to keep you feeling safe. As we do hourly security walks through but sadly, we cannot prevent everything. We do advise leaving items outside of vehicles when in Portland and just being safe all around in the big city. I'm sorry to hear you did not have a pleasant experience with our staff. We do hope you give us a chance to redeem ourselves if you choose to visit Portland again.

8/10 Good

Rebecca

Stayed 1 night in Nov 2023
Response from Kodi Land Assistant Front Office Manager on 17 Jan 2024
Hi Rebecca, We are so happy you enjoyed your stay! Please come again soon!

10/10 Excellent

anita, eatonville

Stayed 1 night in Nov 2023
Response from Kodi Land Assistant Front Office Manager on 17 Jan 2024
Hi Anita, We are so happy you enjoyed your stay. Please come back again soon!

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a historical building, every review should take that into context. I slept like a baby, everythig was clean, and breakfast was pricey but exceeded expectations. It's competitively priced, perfect if you are older and appreciate architecture and ambiance.
Stayed 1 night in Nov 2023
Response from Kodi Land Assistant Front Office Manager on 4 Jan 2024
Thank you so much for your kind words. We hope you come again soon!

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came here with my family- love how affordable it is yet I felt completely safe, staff was helpful, good area, very nice suite! Highly reccomend!
Stayed 1 night in Nov 2023
Response from Kodi Land Assistant Front Office Manager on 4 Jan 2024
Hi Natalie, We are so happy you enjoyed your stay. Please come again soon!

10/10 Excellent

Cynthia, SF

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lobby, Gracie’s restaurant and service is great.
Stayed 2 nights in Nov 2023
Response from Kodi Land Assistant Front Office Manager on 15 Nov 2023
Hello Cynthia, We are so happy you enjoyed your stay. Please come again soon!

10/10 Excellent

Christa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Kodi Land Assistant Front Office Manager on 15 Nov 2023
We are so happy you enjoyed your stay. Please come again soon!

10/10 Excellent

Ruth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was good except I was not given my complimentary bottle of wine upon arrival. Thanks
Stayed 2 nights in Nov 2023
Response from Kodi Land Assistant Front Office Manager on 15 Nov 2023
Hi Ruth, We apologize that we were not able to collect your complementary bottle of wine. But we are happy you enjoyed your stay. Please come again soon!

10/10 Excellent

Heather

Stayed 1 night in Nov 2023
Response from Kodi Land Assistant Front Office Manager on 4 Jan 2024
Hi Heather we are so ahppy you enjoyed your stay. Please come again soon!

2/10 Terrible

Michael

Business traveller, Travelled with partner
Disliked: Staff & service
We paid for secure parking and had our car window broken and theft inside car. We notified hotel manager suspicious people in parking and security not notified . I guess you pay for parking and sleep in your car to guard your car. What did I pay ??? It would have been safer parking in the street. Hotel dud not even try make things right. You are left to fend for yourself. Horrible experience. Wish they refund but I have more much thieves returning give us a new window and belongings than hotels help us
Stayed 2 nights in Nov 2023
Response from Front Desk on 14 Nov 2023
We apologize for your experience regarding your car window being broken. We can confirm that your parking charge was taken off after you informed the desk about the incident. Thank you for your feedback, it only makes us better

8/10 Good

Charles

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice BUT the shower was so disappointing.
Stayed 1 night in Nov 2023
Response from Kodi Land Assistant Front Office Manager on 15 Nov 2023
Hi Charles, I'm sorry we did not meet your stay expectations. We do hope you choose to stay again.

10/10 Excellent

emma

Liked: Cleanliness, amenities
Excellent
Stayed 3 nights in Oct 2023
Response from Kodi Land Assistant Front Office Manager on 15 Nov 2023
HI Emma, We are so happy you enjoyed your stay. Please come again soon!