Outdoor pool

Reviews of Quest Apartments

4 out of 5
Quest Apartments
Tassiriki Park Road, Port Vila, Efate

Reviews

8.0

Very good

Rating 10 - Excellent. 14 out of 34 reviews" "
Rating 8 - Good. 12 out of 34 reviews" "
Rating 6 - Okay. 3 out of 34 reviews" "
Rating 4 - Poor. 4 out of 34 reviews" "
Rating 2 - Terrible. 1 out of 34 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Bric

Travelled with family
Liked: Cleanliness, room comfort
Jewel of Port Vila
So so good. They arranged pick ups even though our flight arrived well after midnight, someone met us and let us in. Great self contained accomodation that was clean and comfortable.
The apartments
The view
Stayed 2 nights in Aug 2022

10/10 Excellent

Morten

Liked: Cleanliness, staff & service, room comfort
Nice place.
Very nice place, the owner is very helpfull and friendly. You have your own kitchen to cook though it is a bit runned down. Great value for money.
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, affordable accommodation in Port Villa. Well located, very clean and lovely staff!
Stayed 1 night in Jan 2020
Response from Quest Apartments on 7 Jan 2020
Thanks for staying with us. We really appreciate your feedback.

4/10 Poor

Verified traveller

Business traveller
Disliked: Property conditions & facilities, room comfort
Misleading star rating
The location is not very accessible to public transport. Its 4 star rating is misleading. It is definitely not a 4-star accomodation - not anywhere close to being one.
Stayed 10 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Jacinta on 16 Oct 2019
Thank you for your stay

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia cancelled my booking of this accomodation and told me 'Quest apartments has cancelled their contract with us and as a result will no longer be able to honour your booking' I searched Quest apartments, same dates and they were still listing the accomodation, at a much higher rate. I queried Expedia via email of this, with screenshots and email correspondence with an agent. I have been ignored, not refunded for the accomodation and not reimbursed for the holiday i've lost. I will be taking this further with the Ombudsman.
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good to spend the night, or as a cheaper option for self contained traveler.
Stayed 1 night in May 2019
Response from Quest Apartments on 4 July 2019
Thanks for the lovely comments! We hope to see you next time you come to Port Vila!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, very well maintained and excellent staff. Excellent location to walk or get a bus into the centre.
Stayed 8 nights in Apr 2019
Response from Quest Apartments on 4 July 2019
Thanks for the lovely comments! We hope to see you next time you come to Port Vila!

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
poor value for money
continental breakfast (included) consisted of a large box of cornflakes, a loaf of frozen bread, tea, coffee and long life milk . Bed rock hard
Stayed 3 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Quiet and accommodating
The staff were very helpful. The property is a bit dated as some of the furniture could be updated. The facilities were good and the property is in a quiet location.
Stayed 4 nights in Jul 2018
Response from Quest Apartment Vanuatu on 26 July 2018
Thank you very much for your kindly comment. as it is an apartment style hotel, got Kitchen facility in our one bedroom and two bedroom apartment. it is close to the supermarket au bon Marche freshwater, and also the local market is just 5 mins away from Quest in the back. that's why we don't offer any F&B service. but we are working on the F&B part right now. will definitely make it better in future. and some new furniture is also on the way. hope see you again next time to see our change:)

6/10 Okay

Randall

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Avoid this if you need to spend much time there.
Pros: fairly spacious, clean, excellent service, fairly convenient location, safe, across the road from the Holiday Inn with good restaurant, easy to get transport by minibuses. Cons: lousy slow internet which shuts off every half hour, forcing me to spend most of my working hours at the Holiday Inn with much better wifi. Furniture ratty and uncomfortable. Air conditioning inadequate for the heat and humidity. Only harsh overhead fluorescent lighting, needs some lamps.
Stayed 7 nights in Dec 2017

8/10 Good

Karen, NZ

Liked: Cleanliness, staff & service, room comfort
Handy location! A very pleasant stay
We enjoyed our 11 nights, it was handy for us to walk to the market and catch the local bus to bring us back. Jacinta and the team were very helpful and friendly.
Stayed 11 nights in Jun 2017

10/10 Excellent

Giorgos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just perfect! I had an amazing stay at Quest apartments, very comfortable and pleasant. The host is very helpful and I can not thank her enough of the things she helped me out with.
Stayed 5 nights in Jun 2017
Hi Giorgos. Thank you for your kind words. Glad you enjoyed your stay at Quest. Regards Manager

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good price, hard to get a bus to town...
Stayed 4 nights @ Quest. Rooms were very clean and staff were friendly and easy to work with and very accommodating. I had to check out late due to a later flight and they securely stored my bags. Thanks! Rooms were clean and tidy. Beds were somewhat comfy, but mattresses felt a bit older. Staying here gave us plenty of room to stretch out and relax with our family of 4. Kids enjoyed the trampoline and the swimming pool. Parents enjoyed the laid-back feel to the place. It was very hard to catch a bus to town. On weekdays from about 7-5 there are busses that run every 5 minutes or so. On weekends, you are going to have to walk about 10 minutes up a hill to catch a bus to town as there are not any busses to be found coming down that road on the weekends and at nights. We found a taxi driver we liked who gave us good rates, so we kept calling him to pick us up. Overall, other than difficulty getting transportation, everything was great!!!
Stayed 1 night in Jun 2017
Hi Aaron Glad you enjoyed your stay at Quest and the staff looked after you. Regards Audrey

8/10 Good

Jimmy, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quest Apartments Port Vila Vanuatu 27Apr17 - 01May
The Apartment has two rooms, one bath room, kitchen, living room and a garden. The enviroment is quite and with lovely scenery.

10/10 Excellent

WILLIAM RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service from Jacinta and Emelee was excellent, ever so helpful with advice. It was good to know that the security was present during the night and when we went on day trips. Comfortable beds and good daily service. It is not modern but it was exactly what we required for our visit.

10/10 Excellent

PWD, Canberra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay! Enjoyed five nights in a standard apartment. The apartments are very clean and comfortable. Quest is located close to town but in a nice quiet road with a view of the lagoon. The staff were friendly and helpful. Would definitely go again

8/10 Good

Lesley, Surrey, UK

Liked: Cleanliness, staff & service, property conditions & facilities
A good place to stay
I had a nice apartment which was very clean and was very well equipped for self catering. A breakfast 'starter pack' was provided. Very nice, helpful staff. The down side is the location - a bit out of town and it was a very hot walk uphill to get to the main road to get a bus. However, the Holiday Inn (which is almost across the road) was closed and transport may be easier when it's open. The aircon in the bedroom barely worked and made little difference so it was incredibly hot in the apartment with just the floor fan. Be careful about hiring a car. I did - it was cheap but you get what you pay for. It needed oil, the mileometer (or should it be kilometre meter?!) had been disconnected and the speedometer didn't work. It clearly hadn't been checked before I got it.

6/10 Okay

Justin, Sydney

Liked: Cleanliness, staff & service
Only stayed overnight-the room was clean and tidy
The room and premises were excellent in terms of cleanliness and presentation, but is clearly over due For an upgrade - extremely dated for an appartment premises rated 4 Stars. - never saw the management while staying But All was prepared in advance for our stay.

8/10 Good

Ismail&Kamilia, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
peaceful location
very accommodating staff, loved "Happy Hours" between 5.00pm-6.00pm. this is very rare activity undertaken by staff to introduce guests from various backgrounds. Allan and Maggie will go out of their way to accommodate guests' needs. Jacinta was very helpful and accommodating.

10/10 Excellent

EmilyJ, Perth, Western Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from Home......
We LOVED Quest Apartments - it was a home away from home. The hotel was close to everything, BEAUTIFUL scenery of the lagoon, lovely Australian owners who are happy to go the extra mile for you.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Good accommodation convenient to Port Vila CBD
Hospitality of management and staff was excellent. Breakfast provided in gazebo was great and allowed guests to get to know other guests and staff. Accommodation was nothing flash but adequate for our needs.

8/10 Good

robyn, Australia - QLD - Sunshine Coast

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Nice ; Value: Acceptable price; Service: Good; Cleanliness: Pleasant; old, large, well equipted renovated and clean

8/10 Good

Louisa, Australia - VIC - Melbourne

Liked: Staff & service
Facilities: Modest; Value: Economical; Service: Go the extra mile;

10/10 Excellent

Jeremy, Auckland, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Home Away From Home!
We stayed at Quest apartments for a nice relaxing 12 days. Alan, Maggie and the staff team all made us so welcome, providing us with a clean comfortable room, a generous daily breakfast, recommending activities and were a great source of local information. With their help we were able to settle in quickly and have the basics to get around, Good quality meals were available with theme night each evening. The staff always had a wide smile ready to greet you each morning, and nothing is too much trouble. The buses (minibuses) around Port Vila are inexpensive and frequent. Vanuatu people are gentle natured people and are at no time intrusive, as can be the case in many places. We can recommend the Cascades falls. Walk right to the top one, swim over to the waterfall and get a powerful tingling massage from the water! Also snorkelling at Hideaway Island. It's the best we found. Whilst on the subject: If you head that way, take great care snorkelling off Breakas resort, in fact DO NOT go out to the reef at high tide. 2 of our party of 4 -both strong swimmers- were swept off the reef by dangerous offshore currents just as we got near the surf break and were VERY lucky to get back in. (If this happens swim parallel with the beach until you are out of the rip. Don't try to fight it as the water is stronger than you and you will quickly get fatigued) Beyond believe that beach isn't patriolled! We will definitely be heading back to Quest Apartments. Warm thanks to you all :)
Response from Allan on 28 Mar 2015
Hi Jeremy, thank you for your review and glad to hear you had an exceptional holiday. We loved having you both here.

4/10 Poor

kim, australia

Disliked: Cleanliness, property conditions & facilities, room comfort
Cheap appartment but poor facilities
staff and owner friendly but everything was old and in need of upgrading. Old 14 inch tv, 2 mornings without hot water, dvd not working, cupboard doors not closing, algie in pool etc etc. Dont stay here!!

8/10 Good

Michelle, tasmania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money, quiet area.
Nice quiet area, easy walk or bus to Port Villa. would use them again. Maggie, Alan and Daniel excellent hosts. you must not miss Alan's Prawn Night. Thankyou.

10/10 Excellent

Isla, Australia - QLD - Regional QLD

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Good; Value: Great deal; Service: Go the extra mile; Cleanliness: Pristine; we felt safe as there was security.

8/10 Good

Kay, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, relaxing and peaceful surroundings.
These apartments are perfect if you want some independence regarding what and when you eat as you can get your own meals or take advantage of the meal of the night on offer on the premises. These were very good and economical. The proprietors, Maggie and Alan were friendly and obliging. Access to the town was cheap by public minibus. If you want luxury and waited on hand and foot stay in an expensive and luxurious hotel but if you want to experience and get to know local life and people you could not do better than Quest
Response from Allan on 28 Mar 2015
Hi Kay, thank you for your review. We love meeting holiday makers who want to experience Vanuatu's culture. It is very unique and with changing western influence may change in years to come. lukim yu

10/10 Excellent

Diana, New Zealand - Auckland

Liked: Cleanliness, staff & service, property conditions & facilities
Value: Great deal; Service: Go the extra mile; Cleanliness: Immaculate;

10/10 Excellent

Peter, Australia - NSW - Regional NSW

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Above average; Value: Great deal; Service: Go the extra mile; Cleanliness: Immaculate;

4/10 Poor

nadege

Disliked: Property conditions & facilities, room comfort
Stayed 9 nights in Jan 2020

8/10 Good

Reiner

Travelled with family
Liked: Staff & service, room comfort
Stayed 7 nights in Oct 2019
Response from Quest Staff on 23 Oct 2019
Thanks a lot for the great review.

10/10 Excellent

Nadège

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019