Outdoor pool, pool loungers

Reviews of The Landmark Resort Nelson Bay

4 out of 5
The Landmark Resort Nelson Bay
Dowling Street, Nelson Bay, NSW

Reviews

8.4

Very good

Rating 10 - Excellent. 404 out of 1002 reviews" "
Rating 8 - Good. 400 out of 1002 reviews" "
Rating 6 - Okay. 137 out of 1002 reviews" "
Rating 4 - Poor. 51 out of 1002 reviews" "
Rating 2 - Terrible. 10 out of 1002 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

chongchun

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
nice harbour view, only a few minutes to the town centre and beach
Stayed 1 night in Mar 2024

10/10 Excellent

Marita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is a short walking distance to the shopping centre but quiet enough for its location. You'll be awakened by the beautiful sounds of birds singing. Short drive to the beaches, club and restaurants around the area. Staff are friendly, check-in was easy, rooms are clean. Very satisfied with our short stay(3nights).
Stayed 3 nights in Mar 2024

10/10 Excellent

Melanie

Staff were extremely lovely! Rooms were extremely clean and equiped with all that is needed! Will definitely be back!
Stayed 2 nights in Feb 2024

10/10 Excellent

Nove

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ALL GOOD VERY HAPPY.THANK YOU EXPEDIA
Stayed 2 nights in Feb 2024
Response from NM on 14 Feb 2024
Dear Nove,Thank you very much for your great review.We hope to welcome you back another time in the future.Kind regards,The Landmark Nelson Bay

6/10 Okay

Bethany

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from NM on 15 Jan 2024
Dear Bethany,Thank you for taking the time to leave us your review.We hope you enjoyed your stay with us and we look forward to welcome you back another time.Kind regards,The Landmark Nelson Bay

4/10 Poor

Bruce

Disliked: Staff & service, room comfort
Stayed 3 nights in Dec 2023
Response from NM on 21 Dec 2023
Dear Bruce,Thank you for taking the time to review us.Unfortunately you have not shared more details about your stay so we could work on the areas your were not satisfied with. We apologise that we were not able to meet your expectations of your stay.Kind regards,The Landmark Nelson Bay

6/10 Okay

Robyn

Liked: Cleanliness, staff & service
Unfortunately we neglected to say we were elderly and couldn’t shower due to the shower being in the spar bath. That is a little our fault. When booking online that facility isn’t on there.
Stayed 1 night in Dec 2023
Response from NM on 21 Dec 2023
Dear Robyn,Thank you for taking the time to provide us with your feedback about your recent stay with us.We sorry to hear that you encountered this issue but we can confirm that we do have apartments with shower only facilities on offer. Online it must have been booked out for your stay and therefore wasn't displayed. Please feel free to talk to our friendly staff to assist you with another stay in the future if your travels take you back to Nelson Bay.Kind regards,The Landmark Nelson Bay

10/10 Excellent

Dijana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, fully renovated and friendly stuff
Stayed 3 nights in Dec 2023
Response from NM on 13 Dec 2023
Dear Dijana,Thank you for taking the time to write such a wonderful review.Please be assured your feedback has been passed onto the team and we hope to welcome you back to the hotel soon.Kind regards,The Landmark Nelson Bay

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Regular visitors
Stayed 1 night in Nov 2023
Response from NM on 22 Nov 2023
Thank you for taking the time to write such a wonderful review.Please be assured your feedback has been passed onto the team and we hope to welcome you back to the hotel soon.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from NM on 25 Nov 2023
Dear Elizabeth,Thank you for providing us with such a good review.It seems you enjoyed your stay with us and we hope you come and visit us again in the future.Kind regards,The Landmark Nelson Bay

8/10 Good

Julie, Gwandalan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to clubs
Stayed 2 nights in Nov 2023
Response from NM on 21 Nov 2023
Dear Julie,Thank you for your time to provide us with your review.It seems you enjoyed your stay at the Landmark and our convenient location. Hopefully we can welcome you back another time in the near future.Kind regards,The Landmark Nelson Bay

10/10 Excellent

Steve

Stayed 2 nights in Nov 2023
Response from NM on 13 Dec 2023
Dear Steve,Thank you for taking the time in leaving us a great review. We are so glad you enjoyed your stay with us. We hope we can welcome you back to the Landmark again soon.Kind regards,The Landmark Nelson Bay

8/10 Good

Maree

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved proximity to golf club which is why we stayed ... didn't like no hanging space!
Stayed 1 night in Nov 2023
Response from NM on 15 Nov 2023
Dear Maree,Thank you for your time you have taken to provide us with your feedback about your recent stay with us.Our studios are very compact but they do have a small wardrobe attached to the kitchenette which can easily been overlooked as it looks like a pantry cupboard. The studios are designed for short accommodation and light travelers in mind. Perhaps next time our 1 bedroom apartments are a better option with a separate bedroom and wardrobe space and in addition a combined living/kitchen/dining area.We look forward to welcoming you back to the Landmark another time in the near future.Kind regards,The Landmark Nelson Bay

6/10 Okay

Donna

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It is an older property that needs an upgrade.
Stayed 1 night in Nov 2023
Response from NM on 13 Nov 2023
Dear Donna,Thank you for providing us with your feedback.We are sorry to hear that we have not met your expectations. A lot of care is taking to make constant changes to the property and assure everything is well presented. Unfortunately you are not very specific in what you would like to see to improve/upgrade. As all our apartments advertised on Expedia are renovated apartments which have been undergone big changes over the past 5 years. Once again we thank you for your feedback and it will be passed on to management to be reviewed.Kind regards,The Landmark Nelson Bay

8/10 Good

ali

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from NM on 13 Nov 2023
Dear Ali,Thank you for choosing the Landmark and your wonderful review. We hope to welcome you back soon.Kind regards,The Landmark Nelson Bay

6/10 Okay

Hana

Liked: Cleanliness, staff & service
Stayed 4 nights in Nov 2023
Response from NM on 13 Nov 2023
Dear Hana,Thank you for providing us with your review about your recent stay with us.Kind regards,The Landmark Nelson Bay

8/10 Good

Greg

Disliked: Staff & service
For the money per night to stay, it is not good value. Non serviced rooms , clean towels at reception at a cost of $4.00 each. No reception on arrival after 6pm. Gone down hill since our last visit there, and won't be going back again
Stayed 2 nights in Nov 2023
Response from NM on 13 Nov 2023
Dear Greg,Thank you for taking the time to provide us with your detailed feedback. As a return guest you should know that our apartments are non-serviced and extra towels are 1.50 each but we are providing your first set complimentary. Our office hours are shared when making the booking and we do have an after hour service team and caretaker for emergencies available to contact.Kind regards,The Landmark Nelson Bay

10/10 Excellent

Leanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great apartment & facilities. Very clean apartment & great reception staff.
Stayed 2 nights in Oct 2023
Response from NM on 31 Oct 2023
Dear Leanne,Thank you for choosing the Landmark and taking the time to leave us such a good review. We hope to welcome you back to the Landmark in the near future.Kind regards,The Landmark Nelson Bay

10/10 Excellent

Kathy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the view of the ocean from the balcony and it was a good sized room. Clean and well organised. Easy check in and check out. Short walk to marina and town centre.
Stayed 1 night in Oct 2023
Response from NM on 31 Oct 2023
Dear Kathy,Thank you very much for your wonderful review about your recent stay with us.We are so glad to hear that you time at Landmark has met your expectations and you had an enjoyable stay.We hope to welcome you back sometime in the future and don't hesitate to talk to one of our friendly staff to assist you with it.Kind regards,The Landmark Nelson Bay

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from NM on 30 Oct 2023
Dear David,Thank you for choosing the Landmark and your great review. It is nice to hear you had an enjoyable stay with us.Hopefully we can welcome you back sometime in the near future.Kind regards,The Landmark Nelson Bay

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable Stay
The property is elevated above the town so offered good distant views and was walkable too, but, be prepared for the uphill on the way back. The rooms were very well appointed with clean and modern inclusions. the television was a good size. All staff were very accommodating, friendly and knowledgeable. The proximity to the bowling club was great, but the bistro there was less than perfect. We were content with our meals. All street parking is metered so if you are planning to drive the short distance to town and all other beach tourist areas, be prepared to pay for it. (Thank the council for this)
Stayed 2 nights in Oct 2023
Response from NM on 30 Oct 2023
Dear Gary,Thank you very much for taking the time to provide with such a wonderful feedback. This means a lot to us and be assured your kind words will be passed on to the whole team. We look forward to welcome you back to the Landmark in the near future and don't hesitate to reach out to us if we can assist you with your booking.Kind regards,The Landmark Nelson Bay

8/10 Good

Edward, Bexley North

Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed here several times and have always enjoyed our visit.
Stayed 3 nights in Oct 2023
Response from NM on 18 Oct 2023
Dear Edward,Thank you for your wonderful feedback and we look forward to welcoming you back in the near future.If you require any assistance don't hesitate to speak to one of our friendly staff.Kind regards,The Landmark Nelson Bay

6/10 Okay

Kirsty

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception was blunt and rude, got us to sign papers without explaining the details, she didn’t help us with our bags instead told us there’s trolleys if we need to transport our stuff. Didn’t get told anything about the restaurant, room service or housekeeping. The restaurant wasn’t open at night or in the morning which was inconvenient. Didn’t get told if we could use the pool or other facilities like displayed in the photos when initially booking. Really poor customer service. The place didn’t have any tissues or paper towels. Dust on ceilings Shower gel spilt down the wall on to spa bath and had to clean up Ceiling fan made a annoying noise so has to leave it off Tv was slow and hard to use or change channels Bedroom window was left open when we first checked in really unprofessional.
Stayed 1 night in Oct 2023
Response from NM on 17 Oct 2023
Dear Kirsty,Thank you for taking the time to provide us with your detailed feedback.Our apologies that your stay with us was not to your satisfaction. It is our main goal for all our guest to have a wonderful experience when staying with us.Unfortunately we do not offer a concierge service which would have helped with luggage, therefore we provide luggage trolleys to help carrying luggage to the rooms.Our welcome letter which we provide with the keys for our apartments has all the relevant information needed for a stay with us and we also have a information sheet located in the units as well. Otherwise reception is happy to provide information and offers assistance. Tissue boxes are provided in the bathrooms and we sorry to hear that the dispenser had a leak which we will investigate as well the noise the fan had made. Our sincere apology for the inconvenience. The bedroom window was kept open to provide fresh air into the room and it is at no time unprofessional as their is no access from the outside into the apartment as the window faces the enclosed entry are of the apartment.In regards to the closure of the restaurant, it is an individual business and not under the management of the Landmark Nelson Bay. Alternative options are available close by as we are conveniently located between the bowling club and golf course and only a short stroll away from town with an abundance of cafe and restaurants. Once again we sorry we didn't meet your expectations and be assured your comments have been shared with management.Kind regards,The Landmark Nelson Bay

6/10 Okay

Nadeya

Liked: Staff & service
Stayed 3 nights in Oct 2023
Response from NM on 8 Oct 2023
Dear Nadeya,Thank your for choosing to stay at the Landmark Nelson Bay and the time you have taken to provide us with your review. We glad you enjoyed your stay with us and hopefully we are able to welcome you back another time in the future.Kind regards,The Landmark Nelson Bay

6/10 Okay

Nathan

Liked: Staff & service
Stayed 2 nights in Sep 2023
Response from NM on 5 Oct 2023
Dear Nathan,Thank you for taking the time in leaving us a good review. We are so glad you enjoyed your stay with us. We hope we can welcome you back to the Landmark again soon.Regards,The Landmark Nelson Bay

10/10 Excellent

Michele

Stayed 1 night in Sep 2023
Response from NM on 30 Oct 2023
Dear Michele,Thank you for choosing the Landmark and your wonderful review. It is nice to hear you had an enjoyable stay with us.Hopefully we can welcome you back sometime in the near future.Kind regards,The Landmark Nelson Bay

8/10 Good

Nick

Stayed 1 night in Sep 2023
Response from NM on 5 Oct 2023
Dear Nick,Thank you for taking the time in leaving us a good review. We are so glad you enjoyed your stay with us. We hope we can welcome you back to the Landmark again soon.Regards,The Landmark Nelson Bay

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from NM on 5 Oct 2023
Dear Michelle,Thank you for taking the time in leaving us a great review. This means a lot to our team. We are so glad you enjoyed your stay with us. We hope we can welcome you back to the Landmark again soon.

8/10 Good

Sunny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from NM on 30 Oct 2023
Dear Sunny,Thank you for choosing the Landmark and your great review. It is nice to hear you had an enjoyable stay with us.Hopefully we can welcome you back sometime in the near future.Kind regards,The Landmark Nelson Bay

10/10 Excellent

Glenda

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from NM on 25 Sept 2023
Dear Glenda,Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we look forward to having you again as a guest in our hotel.Kind regards,The Landmark Nelson Bay

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice view of the bay.
Stayed 2 nights in Sep 2023
Response from Gill on 22 Sept 2023
Hi Sharon,Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we look forward to having you again as a guest in our hotel.Regards,Landmark Reservations

8/10 Good

Jonathan

No shower screen - bathroom gets very wet
Stayed 1 night in Sep 2023
Response from Gill on 22 Sept 2023
Hi Jonathan,We apologize our resort was not to your satisfaction. Please be assured your feedback is taken seriously and will be reviewed for improvement.Regards,Landmark Reservations

10/10 Excellent

Sue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great apartment with a beautiful view
Stayed 3 nights in Sep 2023
Response from NM on 14 Sept 2023
Dear Sue,Thank you for taking the time to review us and your wonderful feedback about your recent stay with us.It is lovely to hear that you enjoyed your stay at the Landmark and we look forward to welcome you back.Kind regards,The Landmark Nelson Bay

10/10 Excellent

Matt

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyable stay for the family.
Stayed 1 night in Sep 2023
Response from NM on 11 Sept 2023
Dear Matt,We are truly delighted in reading your feedback - it certainly reinforces what we strive for here at the Landmark as a team. We will share your review with the team - and please reach out directly to our reservations team for when you can visit us again.Kind regards,The Landmark Nelson Bay

10/10 Excellent

Leigh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Perfect location, walking distance to everything! Lovely spacious rooms.
Stayed 2 nights in Aug 2023
Response from NM on 11 Sept 2023
Dear Leigh,•Thank you for taking the time to share your experiences and providing us with such a wonderful review.We are delighted to hear that you enjoyed all aspects of your stay with us.We will ensure your comments are passed onto our teams and we look forward to welcoming you back in the future.Kind regards,The Landmark Nelson Bay

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great location, friendly staff, modern, clean room. Everything u need away from home
Stayed 2 nights in Aug 2023
Response from NM on 11 Sept 2023
Dear Sandra,Thank you for taking the time in leaving us a great review. This means a lot to our team. We are so glad you enjoyed your stay with us. We hope we can welcome you back to the Landmark again soon.Kind regards,The Landmark Nelson Bay

6/10 Okay

Chris

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from NM on 11 Sept 2023
Dear Chris,Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we look forward to having you again as a guest in our hotel.Regards,The Landmark Nelson Bay

10/10 Excellent

Alison

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always clean lovely view and staff very helpful
Stayed 2 nights in Aug 2023
Response from SS on 2 Sept 2023
Hi Alison, Thank you so much for leaving such a wonderful review. We hope to welcome you back again soon!Warm regards,The Landmark Team

10/10 Excellent

Grace

Stayed 1 night in Aug 2023
Response from Lisa on 29 Aug 2023
Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we look forward to having you again as a guest in our hotel.

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, room was great, very clean. Bed was very hard/firm
Stayed 1 night in Aug 2023
Response from NM on 27 Aug 2023
Dear Stephanie,Thank your for choosing the Landmark and providing us with your valuable feedback about your recent stay.We apologise for the inconvenience you encountered during your stay and we will investigate the issue you had with our mattress.We hope to welcome you back another time in the near future.Warm regards,The Landmark Nelson Bay

6/10 Okay

Richard

Liked: Amenities
Great location. No plug in spar bath
Stayed 2 nights in Aug 2023
Response from NM on 24 Aug 2023
Dear Richard,Thank you for taking the time to review us and choosing the Landmark for a great stay.We apologise that there was no plug provided and we have shared this with our housekeeping department to follow up and be more alert when checking the rooms. Even though we missed the opportunity to have the room equipped with a plug our after hours service team would loved to have helped you with your issue.We hope to welcome you back another time to assure next time we provide you with the service to make your stay a memorable one.Kind regards,The Landmark Nelson Bay

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view of Nelson Bay. Modern and a very clean room with well equiped kitchen and also bathroom Necessities
Stayed 2 nights in Aug 2023
Response from NM on 24 Aug 2023
Dear Pamela,Thank you for taking the time to review us.We appreciate the detail in describing your recent stay with us - please be assured we have distributed your feedback to our whole team.Please come and see us all again soon - we look forward to welcoming you back.Warm regards,The Landmark Nelson Bay

8/10 Good

Elizabeth

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel room was beautiful but could have done with a few more bowls (fruit) etc. I had to buy a paring knife, decent wine glasses and mugs.
Stayed 7 nights in Jul 2023
Response from NM on 11 Aug 2023
Dear Elizabeth,Thank you so much for your kind feedback following your recent stay.Whilst there were a couple of shortcomings during your stay that will be shared amongst the management team, we are of course delighted to read that overall, your stay was positive.We hope to have you stay again soon.Kind regards,The Landmark Nelson Bay

8/10 Good

Ken

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The unit was clean and tidy with good water views and it was close to all amenities. The only down side was the bed which was very firm otherwise an enjoyable stay
Stayed 3 nights in Aug 2023
Response from NM on 11 Aug 2023
Dear Ken,Thank you for taking the time to review us.We appreciate the detail in describing your recent stay with us - please be assured we have distributed your feedback to management. The apartment you stayed in had just recently a changeover of new beds but rest assured we will look into this issue.Please come and see us all again soon - we look forward to welcoming you back.Kind regards,The Landmark Nelson Bay

10/10 Excellent

peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy
Stayed 2 nights in Aug 2023
Response from NM on 11 Aug 2023
Dear Peter,Thank you for taking the time in leaving us a great review. This means a lot to our team. We are so glad you enjoyed your stay with us. We hope we can welcome you back to the Landmark again soon.Kind regards,The Landmark Nelson Bay

8/10 Good

Nerida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2023
Response from NM on 11 Aug 2023
Dear Nerida,Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we look forward to having you again as a guest in our hotel.Kind regards,The Landmark Nelson Bay

8/10 Good

Stephen

Stayed 1 night in Jul 2023
Response from NM on 1 Aug 2023
Dear Stephen,Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we look forward to having you again as a guest in our hotel.Regards,The Landmark Nelson Bay

8/10 Good

Jiancheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, with easy access. will come back again.
Stayed 1 night in Jul 2023
Response from GW on 29 July 2023
Good Morning Jiancheng,Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we look forward to having you again as a guest in our hotel.Regards,Landmark Reservations

10/10 Excellent

Yasenthia

Stayed 1 night in Jul 2023
Response from NM on 13 Aug 2023
Dear Yasenthia,Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we look forward to having you again as a guest in our hotel.Kind regards,The Landmark Nelson Bay

10/10 Excellent

Ashlee

Stayed 1 night in Jul 2023
Response from NM on 6 Aug 2023
Dear Ashlee,Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we look forward to having you again as a guest in our hotel.Kind regards,The Landmark Nelson Bay