Resort view

Reviews of Mantra Nelson Bay

4.5 out of 5
Mantra Nelson Bay
1A Tomaree Street, Nelson Bay, NSW

Reviews

8.6

Excellent

Rating 10 - Excellent. 615 out of 1345 reviews" "
Rating 8 - Good. 540 out of 1345 reviews" "
Rating 6 - Okay. 141 out of 1345 reviews" "
Rating 4 - Poor. 33 out of 1345 reviews" "
Rating 2 - Terrible. 16 out of 1345 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Krsta

Travelled with group
Very nice clean and friendly staff
Stayed 7 nights in Mar 2024
Response from Leanne on 25 Mar 2024
Thank you for sharing your positive experience with us Krsta. We greatly appreciate it! With best wishes, Leanne

2/10 Terrible

santosh

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
1. Tiny 2. Air conditioning in one corner and not reachable to all area. 3. Toilet had no exhaust fan. 4. one of the room remote for fan and light was not working. 5. Overall worst experience so far.
Stayed 2 nights in Mar 2024
Response from Leanne on 15 Mar 2024
So very sorry to hear that you didn't love your stay with us Santosh. Our standard 2 bedroom apartments are 71m2, so we wouldn't describe them as tiny. Our penthouses are 145m2 if extra space and ducted air is a priority. We would love to have the opportunity to welcome you again, and to see you leave having had a fantastic experience. Kind regards, Leanne

8/10 Good

Kay

Travelled with partner
Liked: Cleanliness, amenities
Good position and had everything that we needed but the apartment was just a bit bland and tired looking. With a quick update this place would be so much more inviting
Stayed 2 nights in Feb 2024
Response from Leanne on 19 Feb 2024
Thanks for choosing to stay with us Kay, and for sharing your experience. We greatly appreciate your custom and your review, and will hope to welcome you at another time. Kind regards, Leanne

8/10 Good

Anna

Travelled with family
Liked: Cleanliness, amenities
Had a decent stay at Mantra in Nelson Bay. Like other reviews have said, the property is dated and could use some upgrades inside the rooms, but it was decent enough and very clean. Good location, close to shops, cafes and restaurants. Pool area does get quite busy with nice weather and it can get loud but overall happy with our experience.
Stayed 3 nights in Jan 2024
Response from Leanne on 7 Feb 2024
Thanks for choosing to stay with us at Mantra Nelson Bay Anna. Thank you for taking the time to share your feedback too, we'll hope to welcome you at another time soon. Kind regards, Leanne

10/10 Excellent

Mary

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Leanne on 23 Feb 2024
5/5! Thanks so much Mary! Kind regards, Leanne

8/10 Good

Ammar

Liked: Property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Leanne on 23 Feb 2024
Thanks for choosing to stay with us Ammar. Kind regards, Leanne

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Daniel

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I really liked the size of our unit and the fact that everything was within walking distance. Friendly staff too.
Stayed 6 nights in Dec 2023

2/10 Terrible

Sarah

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Leanne on 1 Dec 2023
Very sorry to see that your stay didn't meet nor exceed expectations Sarah. We have addressed the issues as noted on another online platform. Kind regards, Leanne

8/10 Good

Renee

Travelled with family
Liked: Amenities
Easy walking distance to shops, restaurants etc. Pool and BBQ area was fantastic.
Stayed 4 nights in Nov 2023
Response from Leanne on 24 Nov 2023
Thanks so much Renee! We loved having you here with us. Kind regards, Leanne

10/10 Excellent

Sam

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I like the pool
Stayed 2 nights in Nov 2023
Response from Leanne on 10 Nov 2023
Thanks for choosing to stay -and swim- with us Sam! We'll hope to welcome you again soon. Kind regards, Leanne

6/10 Okay

Kirrel

Travelled with group
Huge 3 bed apartment, great layout. In need of some general maintenance and the balcony needs a good clean! Even clearing all the leaves would have made a big difference. Lots of aging items inside, some updates definitely needed. Still had a great stay.
Stayed 2 nights in Oct 2023
Response from Leanne on 27 Oct 2023
Thanks for your feedback Kirrel. It was our pleasure to be your host and we will hope to welcome you at another time soon. Kind regards, Leanne

8/10 Good

Bryan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very clean, comfortable and well furnished
Stayed 2 nights in Oct 2023
Response from Leanne on 25 Oct 2023
Much appreciation Bryan! We're delighted that we ticked all of the right boxes for you. Kind regards, Leanne

10/10 Excellent

Leonie

Travelled with partner
Close to town, shops walking distance, quiet.
Stayed 2 nights in Oct 2023
Response from Leanne on 25 Oct 2023
Can't beat 5/5- thanks so much Leonie! Visit again soon won't you? Kind regards, Leanne

10/10 Excellent

Vahan

Stayed 1 night in Oct 2023
Response from Leanne on 13 Nov 2023
Fabulous to hear- thanks so much Vahan! Kind regards, Leanne

10/10 Excellent

Kylie

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Fantastic place to stay, so much to do. Friendly staff & the apartment was comfy and well appointed. Will definitely stay again!
Stayed 5 nights in Oct 2023
Response from Leanne on 9 Oct 2023
Truly fabulous to hear- thank you Kylie for choosing to stay with us at Mantra Nelson Bay, and for taking the time to share your great experience. It will be our pleasure to welcome you again. Best wishes, Leanne

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great for family
Stayed 4 nights in Sep 2023
Response from Leanne on 5 Oct 2023
Fabulous to hear that you and your family enjoyed your time with us Michelle. Thanks for taking the time to share your great experience! Kind regards, Leanne

6/10 Okay

vivian

Travelled with family
if stay for more than 1 day, we would need to wash our towel for tomorrow use. no one clean the aprtment and we also do our own rubbish clean during our stay.
Stayed 3 nights in Sep 2023
Response from Leanne on 29 Sept 2023
Thanks for choosing to stay with us Vivian. We operate as self-contained apartments- like a home away from home. Guests do have a mid-week clean if staying for 7 nights or more. Kind regards, Leanne

10/10 Excellent

Virginia

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Well organised
Stayed 3 nights in Sep 2023
Response from Leanne on 29 Sept 2023
Many thanks Virginia. We'll hope to welcome you again, Leanne

8/10 Good

Dianne

Stayed 1 night in Sep 2023
Response from Leanne on 29 Sept 2023
Great to see that we ticked lots of the right boxes for you Dianne. Kind regards, Leanne

8/10 Good

LANHU

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
I would say just OK, cleanness is not good, toilet & shower was not cleaned. Also ants in bed. Staffs are nice, location is good and quiet. Beautiful court yard and swimming pool, parking is easy. Facility is OK. I think they need to find better cleaner.
Stayed 2 nights in Aug 2023
Response from Leanne on 29 Sept 2023
Thanks for taking the time to share your experience Lanhu. The housekeeping team takes great pride in their work and will be disappointed that they fell short of expectations for you. Happy to hear that you enjoyed the pool and our location in beautiful Nelson Bay. Kind regards, Leanne

6/10 Okay

Melanie

Disliked: Cleanliness
I had to clean the bathrooms They needed a good deep clean
Stayed 5 nights in Sep 2023
Response from Leanne on 22 Sept 2023
Again, our sincere apologies for the oversight in cleaning on your arrival Melanie. We do hope that you enjoyed the rest of your stay with us. We'll hope to welcome you at another time, and to tick all of the boxes then!! Best wishes, Leanne

10/10 Excellent

sam

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The Mantra was only a few minutes walk from the town centre, Marina and supermarket. Undercover reserved secure parking and lift access were great. The 3 bedroom 2 bathroom apartment was very spacious and had everything we needed for a large family. Pool was clean and well sized. Staff were accommodating and friendly. Will stay here again, highly recommended.
Stayed 2 nights in Sep 2023
Response from Leanne on 22 Sept 2023
Thanks so much Sam! We love our Mantra Nelson Bay families and are delighted to hear that you enjoyed your stay with us. It will be our pleasure to welcome you again, Leanne

10/10 Excellent

Ebony

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were beautiful pool was lovely parking was awesome would highly recommend. My kids wanted to stay forever lol
Stayed 2 nights in Sep 2023
Response from Leanne on 11 Sept 2023
Thanks for taking the time to share your fabulous experience Ebony! Bring the kids back again soon, won't you? Kind regards, Leanne

10/10 Excellent

Rachel

Stayed 2 nights in Sep 2023
Response from Leanne on 29 Sept 2023
10/10-many thanks Rachel! Visit again soon won't you? Best wishes, Leanne

8/10 Good

Wendy

Liked: Cleanliness, amenities, property conditions & facilities
Well positioned with everything needed for a great holiday
Stayed 2 nights in Aug 2023
Response from Leanne on 31 Aug 2023
Delighted to hear, thanks so much Wendy!!

10/10 Excellent

Salesh

Stayed 2 nights in Aug 2023
Response from Leanne on 11 Sept 2023
Nothing pleases us more than ticking all of the right boxes! Thanks so much Salesh, Leanne

10/10 Excellent

Jung No

Stayed 3 nights in Aug 2023
Response from Leanne on 11 Sept 2023
5/5- thanks so much Jung!

6/10 Okay

Raelene

Travelled with partner
Disliked: Property conditions & facilities
The beds were really uncomfortable and you could smell the rubbish bins in the apartment
Stayed 4 nights in Aug 2023
Response from Leanne on 21 Aug 2023
Thanks for taking the time to share your thoughts Raelene. We really appreciate it. We'll investigate the beds, thank you. The garbage bins are located in the basements for guest convenience. Don't ever hesitate to contact our friendly team with any queries, we're here to help and your comfort is our priority. Best wishes, Leanne

6/10 Okay

Michael

Liked: Cleanliness
Stayed 3 nights in Aug 2023
Response from Leanne on 14 Aug 2023
Thanks for taking the time to review your stay Michael. We'll hope to welcome you at another time. Best wishes, Leanne

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Stayed here for over 2 weeks. Great property. Very convenient. Can walk everywhere in Nelson Bay. Many local coffee shops, restaurants, and small businesses nearby. Woolworth's supermarket is new and modern. The front staff are super friendly and very welcoming. Rooms are spacious and fully equipped. Staying for that long, it is nice to have space and also your own laundry facilities in-room. Pool and spa are great, and designated undercover parking is available. Overall a great stay.
Stayed 17 nights in Jul 2023
Response from Leanne on 11 Aug 2023
Just fabulous to hear, thanks so much Scott! We'll hope to welcome you at another time. Best wishes, Leanne

6/10 Okay

tapash

Travelled with family
Liked: Cleanliness
Parking and bathrooms needs serious attention Plumbing’s are leaking from many places basement parking area and I believe these are sewerage piping , Accomodation in one building and parking in another building?
Stayed 2 nights in Jul 2023
Response from Leanne on 1 Aug 2023
We appreciate you taking the time to review your stay Tapash. Parking is complimentary and as per strata allocation, we are unable to change this- being without charge is a bonus though. We can assure readers that there is no sewerage leaking from any pipes.Kind regards, Leanne

10/10 Excellent

Vincene

Liked: Cleanliness
Stayed 2 nights in Jul 2023
Response from Leanne on 6 Sept 2023
We LOVE ticking all the right boxes for our guests- thanks so much Vincene! Kind regards, Leanne

8/10 Good

Melissa

Travelled with group
Liked: Property conditions & facilities
Great location
Stayed 2 nights in Jul 2023
Response from Leanne on 28 July 2023
Thanks so much Melissa! We love it here too!! Visit again won't you? Kind regards, Leanne

6/10 Okay

Ben

Travelled with family
Liked: Amenities, property conditions & facilities
Pleasant stay. Clean and ok location.
Stayed 3 nights in Jul 2023
Response from Leanne on 24 July 2023
Thanks for taking the time to review your stay Ben. Visit again soon won't you? Kind regards, Leanne

10/10 Excellent

Melinda

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved staying here…this is the second time we have visited Nelson Bay and stayed at the Mantra. Lovely staff, great apartment and the location is so convenient and amazing 😊
Stayed 5 nights in Jul 2023
Response from Leanne on 24 July 2023
Thanks so much Melinda. We love taking care of our return guests, and will hope to see you again soon, Leanne

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
A great spot and fun for the kids. Our 2 bed apartment was a great size, loved the lounge. The single beds were a bit small. Walking distance to everything.
Stayed 2 nights in Jul 2023
Response from Leanne on 24 July 2023
Much appreciated Amy. It was our pleasure to be your host. Visit again soon won't you? Kind regards, Leanne

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2023
Response from Leanne on 24 July 2023
10/10- can't beat that! Thanks so much for staying with us, and for taking the time to post your experience. Kind regards, Leanne

10/10 Excellent

Ahsan

Liked: Cleanliness, property conditions & facilities
Excellent property with easy access to the local market, best customer service
Stayed 6 nights in Jul 2023
Response from Leanne on 24 July 2023
Fabulous to hear that the team took great care of you Ahsan. Thanks so much, Leanne

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Great' would stay there again.
Stayed 2 nights in Jul 2023
Response from Leanne on 24 July 2023
It will be our pleasure to welcome you again Peter! Many thanks, Leanne

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Overall good. The only bad thing is they don't have enough hot water at night time. We couldn't have shower after we went to the sand dunes because they run out of the hot water. Only 2 people can have hot shower. We have to boil water to be able to have shower.
Stayed 3 nights in Jul 2023
Response from Leanne on 24 July 2023
We hope that you loved your time in our beautiful region. Hot water tanks are individual to each apartment and have enough for 4 people in a 2 bedroom or 6 in a 3 bedroom. We will hope to have the opportunity to welcome you again, Leanne

6/10 Okay

Harpreet singh

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Live cockroach in rooms n bathrooms No house keeping to make beds or change towels Being advised shortage of staff
Stayed 3 nights in Jul 2023
Response from Leanne on 24 July 2023
So sorry to hear this Harpreet. The apartments are sprayed twice a year and this is the first that we've heard of cockroaches at the moment. Most odd. Our apartments are self-contained, so only ever serviced if you are here for 7 nights or more. You can book for daily servicing, but at a fee will apply- apologies that you weren't provided with that information. Kind regards, Leanne

10/10 Excellent

Melinda

Liked: Cleanliness, amenities, property conditions & facilities
Stayed recently with my 3 kids. Staff were lovely. Had induction cooktop, microwave, fridge freezer etc so we could relax and have brekkie in the apartment which kids loved. We will be back!
Stayed 3 nights in Jul 2023
Response from The Mantra Nelson Bay Team on 18 July 2023
Thankyou Melinda,We look forward to seeing you again and hope your next stay is as pleasent as your first.

10/10 Excellent

Heather

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staff extremely helpful
Stayed 5 nights in Jul 2023
Response from The Mantra Nelson Bay Team on 18 July 2023
Thankyou for your kind response,We look forward to seeing you again.

6/10 Okay

Anne

Travelled with family
Liked: Cleanliness, amenities
We had a few issues but the front counter were very quick to arrange for maintenance to fix the issues very quickly. We will certainly stay at the Mantra again .
Stayed 3 nights in Jul 2023
Response from The Mantra Nelson Bay Team on 18 July 2023
We thankyou again for staying with us, and we are pleased to hear our staff could help you efficiently. We look forward to welcoming you back.

8/10 Good

David

Liked: Cleanliness, amenities, property conditions & facilities
Stayed with 2 adults and son. Two bedroom unit good size, a little tired but clean and has everything you need. Great location walkable to cafes / restaurants, waterfront, groceries. Perfect for weekend / long weekend.
Stayed 3 nights in Jun 2023
Response from Leanne on 7 July 2023
We love our corner of beautiful Nelson Bay too... many thanks David. We greatly appreciate your custom and your feedback. Kind regards, Leanne

6/10 Okay

Christine

Travelled with family
Liked: Cleanliness
3 BEDROOM PENTHOUSE APARTMENT NELSON BAY
The 3 bedroom apartment was a perfect size for our family. However, I believe it is overdue for some rectification work. The bedrooms with windows were freezing cold even with the air-conditioning on warm. It was very windy outside and the windows were not sealed properly and therefore a continal breeze was coming in from outside. It was a noisy breeze sound and was blowing the blinds around.
Stayed 2 nights in Jun 2023
Response from Leanne on 3 July 2023
Thanks for choosing Mantra Nelson Bay for your Port Stephens getaway Christine. Thank you also for your valuable feedback. We will hope to welcome you at another time. Kind regards, Leanne

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay - will be back
Stayed 4 nights in Jun 2023
Response from Leanne on 26 June 2023
Fabulous to hear, thank you Linda! It will be our pleasure to welcome you again. Kind regards, Leanne

6/10 Okay

Rochel

Stayed 2 nights in Jun 2023
Response from Leanne on 24 July 2023
Thanks for staying with us at Mantra Nelson Bay Rochel!

10/10 Excellent

Vince

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay clean and spacious apartments secure parking great swimming pool, walking distance to shops and Marina.
Stayed 1 night in Jun 2023
Response from Leanne on 6 June 2023
Thanks for your lovely review Vince! We love it here too... visit again soon won't you? Kind regards, Leanne