View from property

Reviews of BIG4 Karuah Jetty Holiday Park

3.5 out of 5
BIG4 Karuah Jetty Holiday Park
88 Holdom Road, Karuah, NSW

Reviews

8.8

Excellent

Rating 10 - Excellent. 69 out of 143 reviews" "
Rating 8 - Good. 59 out of 143 reviews" "
Rating 6 - Okay. 9 out of 143 reviews" "
Rating 4 - Poor. 5 out of 143 reviews" "
Rating 2 - Terrible. 1 out of 143 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Garry

Liked: Cleanliness, staff & service, property conditions & facilities
3 oclock is too late to sign in day is over then 10 check out is not a full day to enjoy
Stayed 1 night in Jul 2023

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Price is expensive for that position
Stayed 1 night in Jun 2023
Response from Guest Relations Manager on 8 June 2023
We're sorry that you did not find us to be good value for money.

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Guest Relations Manager on 8 June 2023
Thanks so much for you 5 out of 5 rating!

8/10 Good

Anke

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stopped in Karuah for 2 nights in a delux villa to explore Port Stephen area before moving on to Myall Lakes National Park. The Villa was equiped with fully functioning kitchen, located in a peaceful corner and Karuah itself a very laid back place. Staff extremely helpful.
Stayed 2 nights in Mar 2023
Response from Guest Relations Manager on 23 Mar 2023
Thanks so much for your stay with us Anke, and taking the time to share your lovely review! We are so happy that you enjoyed your Deluxe Villa and found our location to be peaceful and laid back. Thank you especially for noting that our staff were extremely helpful! Wishing you all the best on your travels.

10/10 Excellent

Kelvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent overnight stopping place
Stayed 1 night in Oct 2022
Response from BIG4 Karuah Jetty HP - Guest Relations Team on 14 Dec 2022
Thanks for choosing to stay overnight with us and leaving your fabulous 5/5 rating. We wish you happy and safe travels and look forward to welcoming you again one day.

8/10 Good

Melinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful walk on the jetty out onto the river.
Stayed 2 nights in Aug 2022

10/10 Excellent

Martijn

Stayed 3 nights in Apr 2022

10/10 Excellent

Claire

Stayed 1 night in Apr 2022

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

8/10 Good

Maxwell, Orange

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet clean park
Stayed 1 night in Mar 2022
Response from Guest Relations Manager on 9 Mar 2022
Thank you for your great review Maxwell! We appreciate your stay and hope to welcome you back for another stay.

6/10 Okay

joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok place to stay
Stayed 2 nights in Feb 2022
Response from Guest Relations Manager on 9 Mar 2022
Hi Joanne, Thank you for your stay with us and that everything was OK. We aim for an excellent stay for all our guests so hope that we can improve upon your experience next time.

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good to get away from the city for a few days
Great place to relax for a while.
Stayed 4 nights in Dec 2021
Response from BIG4 Karuah Jetty HP - Guest Relations on 30 Dec 2021
Thanks Paul, we are so pleased you had a 10/10 time here with us and were able to enjoy your time away from the city for a few days. We hope that it is not too long until we get to welcome you back again.

8/10 Good

Amanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is good, on the water, close to shops and the RSL. Pool etc for the kids excellent.
Stayed 4 nights in Nov 2021
Response from Guest Relations Manager on 8 Dec 2021
Thanks so much for your stay with us Amanda and we really appreciate the excellent feedback! We hope to welcome you and your family back again soon!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from BIG4 Karuah Jetty on 15 Nov 2021
Thanks for rating us 10/10! We appreciate your support.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cosy hideaway
Big4 Karuah is a great little park with excellent amenities and modern cabins.
Stayed 1 night in Jun 2021
Response from Guest Relations Manager on 7 July 2021
Thanks so much for your great review and 10 out of 10, Anthony! We are so pleased you found us to be a cosy hideaway and we hope to welcome you back soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds need upgrade
Stayed 1 night in Jun 2021
Response from Guest Relations Manager on 7 July 2021
Thank you for your feedback and 4 out of 5, it's very much appreciated. As your review is anonymous we cannot look into which cabin you stay in specifically, but we are in the process of replacing beds that need retiring. We hope you will come and stay again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Location and friendly staff
Stayed 2 nights in May 2021
Response from Guest Relations Manager on 10 June 2021
Thanks so much for the great feedback and 5/5 rating!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and Private
Stayed 2 nights in May 2021
Response from Guest Relations Manager on 10 June 2021
Thank you we appreciate the 4/5 rating!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked clean room and peaceful area.
Stayed 2 nights in May 2021
Response from Guest Relations Manager on 31 May 2021
Thanks for your lovely review and 5/5 rating! Please do come and stay with us again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2021
Response from Guest Relations Manager on 10 June 2021
Thanks so much for the excellent 5/5 stars!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check-in and helpful staff
Stayed 1 night in May 2021
Response from Guest Relations Manager on 20 May 2021
Thank you for choosing to stay with us! We appreciate your positive feedback and 4/5 rating.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice. Very clean. Staff was wonderful
Stayed 1 night in May 2021
Response from Guest Relations Manager on 6 May 2021
Thank you for staying with us and we appreciate your great feedback, in particular that you found our staff to be wonderful. Thanks so much!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2021
Response from Guest Relations Manager on 20 May 2021
Thanks so much for the 5/5!

8/10 Good

Verified traveller

Stayed 3 nights in Apr 2021
Response from Guest Relations Manager on 6 May 2021
Thank you for the 4/5 rating!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasant stay. Rooms were clean. Location is perfect.
Stayed 1 night in Feb 2021
Response from BIG4 Karuah Jetty HP - Guest Relations on 7 Apr 2021
Thanks for your 4/5 review score and lovely comments.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I can not recommend the campground. Pool was absolutely filthy. Drunken fights in the evening.
Stayed 5 nights in Jan 2021
Response from Guest Relations Manager on 9 Feb 2021
We were saddened to receive an review of this nature. Unfortunately your review has been left anonymously, so we are unable to investigate the details of when you stayed. We can confirm that our pool is cleaned daily and checked regularly to make sure it is sparkling clean for our guests. Also, there have been no reports of fights and we do have onsite caretakers available for any issues after hours. Our team are always available and appreciate the opportunity to address your concerns during your stay with us. We are sorry if this was your experience as we strive for 5/5 for all our guests.

6/10 Okay

Andy, Sydney

Liked: Cleanliness, amenities
Positives were new Cabins clean and tidy, very friendly staff and helpful can’t fault them. Good location if want access to the water. Negatives Middle of nowhere nothing really around, Wi-Fi was very poor I like to connect and they gave you a 500 MB limit per day so you can’t use Netflix etc Which wasn’t stated online and the biggest problem of all was the king bed was two single mattresses pushed together they were cheap and nasty could feel the springs on your back all night. Good for a stopover
Stayed 1 night in Sep 2020
Response from Guest Relations Manager on 1 Oct 2020
Hi Andy, Thank you for your stopover with us at BIG4 Karuah Jetty! We appreciate your positive feedback on our friendly and helpful team and that you found your cabin to be clean and tidy. Our wi-fi is limited to 500MB per day and apologise that this also impacted on your stay, as we are unable to specify this on the listing. We are also sorry to learn that the bed was not to your liking, Thank you for your feedback, which helps us to improve and we hope to welcome you for a stay next time you are travelling this way.

10/10 Excellent

isabella, broadmeadow

Travelled with partner
Liked: Cleanliness, amenities
I had a lovely stay. It would have been better if the coffee shop was open though
Stayed 2 nights in Aug 2020
Response from Guest Relations Manager on 19 Aug 2020
Thanks so much for your stay and 5/5 rating isabella! So glad you had a lovely stay. We are sorry the coffee van is temporarily closed at the moment. Thank you again.

8/10 Good

Helen, Gold Coast

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Great stopover for the night. The kids loved the playground and jumping pillow which was right near our cabin. The local RSL also did takeaway which was very handy after a long day if driving.
Stayed 1 night in Aug 2020
Response from Guest Relations Manager on 5 Aug 2020
Thanks so much Helen for your stopover with us! We are so pleased your whole family enjoyed the stay and hope we can welcome you for longer next time.

10/10 Excellent

Lorraine

Travelled with family
Liked: Cleanliness, room comfort
Great stay
We stayed in a 2 bedroom cabin, had everything we needed for our overnight stay. Would definitely stay again.
Stayed 1 night in Jul 2020
Response from Guest Relations Manager on 30 July 2020
Thank you for your overnight stay with us Lorraine and taking the time to share your great feedback! We look forward to welcoming you back next time.

8/10 Good

Verified traveller

Stayed 1 night in Jul 2020
Response from Guest Relations Manager on 30 July 2020
Thanks so much for the 4/5 rating!

10/10 Excellent

Yu-Een

Travelled with family
Liked: Cleanliness, room comfort
Great family location
Jetty Holiday was a great place to go with the family. Has everything: swimming pool, jumping pillow, jetty to go fishing. A lot of friendly people. Highly recommend this place and would go again.
Stayed 1 night in Jun 2020
Response from Guest Relations Manager on 24 June 2020
Thank you for choosing to stay with us at BIG4 Karuah Jetty and we are very happy to read that you enjoyed your stay with us! We hope to welcome you and your family again and thank you for your excellent review and recommendation.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Perfect location for children to play about 40 minutes away from Nelson bay great family holiday
Stayed 12 nights in Jan 2020
Response from Guest Relations Manager on 5 Mar 2020
Thanks so much for your great review and we are so pleased that you had a wonderful holiday with us!

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Amenities
You can't beat the view of the holiday park. Kids have fun. If only the condition of the villa is better then it would be even better. it's a bit aged. Overall it was a great stay.
Stayed 3 nights in Dec 2019
Response from Guest Relations Manager on 8 Jan 2020
Thank you for choosing to stay with us and we are glad to read that the kids had fun! Though we can't see your booking details, you must have stayed in one of our older queen villas, so we would suggest you may prefer a more recently renovated one next time. We hope to welcome you again soon!

10/10 Excellent

Dave

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean and friendly staffs. Will be back again.
Stayed 3 nights in Dec 2019
Response from Guest Relations Manager on 6 Jan 2020
Thanks so much Dave! We really appreciate your review and 5/5 rating and we look forward to welcoming you back next time.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Guest Relations Manager on 6 Jan 2020
Thank you for your 4/5 rating!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! Clean, tidy and modern cabins and a huge array of park amenities for families to enjoy. Highly recommended!
Stayed 1 night in Dec 2019
Response from Guest Relations Manager on 6 Jan 2020
Thank you for your fantastic review and our team really appreciate your recommendation!

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from BIG4 Karuah Jetty Holiday Park on 13 Nov 2019
Thank you for your awesome 5/5 review score! We hope that you will choose to stay with us again one day soon.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly very good for kids nice location lovely views
Stayed 3 nights in Aug 2019
Response from Guest Relations Manager on 3 Oct 2019
Thank you for your lovely review! We hope to welcome you back for another stay with us soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean modern and comfortable Would recommend ********************
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, great location, quite, helpfull staff clean
Stayed 1 night in May 2019
Response from Guest Relations Manager on 9 May 2019
Thanks so much for choosing to stay with us and leaving a great review and rating! We really appreciate your visit and hope to welcome you back again soon.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice relaxed location Nice pool but no ping pong table .
Stayed 1 night in Feb 2019
Response from Guest Relations Manager on 28 Feb 2019
Thanks so much for your great review and 5/5 rating! We hope to welcome you back for another stay.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It’s a great spot for kids. We were thinking we could stay for a few more days next time. Only thing is to remember to bring mozzie spray as there were heaps of mosquitoes. Also close to the rsl for dinner and the staff there were also lovely and friendly and the food was delicious
Stayed 1 night in Feb 2019
Response from Guest Relations Manager on 6 Feb 2019
Thank you for coming to stay with us and we really appreciate your rating of 5/5! Good tip on the mozzie spray, though there are not as many around in the cooler months. We hope you do come back for a longer stay next time!

8/10 Good

gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Guest Relations Manager on 1 Feb 2019
Thank you for your stay and 8/10 rating Gary!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2019
Response from Guest Relations Manager on 1 Feb 2019
Cheers! Thanks for the 5/5 rating!

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 1 night in Jan 2019
Response from Hotel Management on 7 Jan 2019
Thank you for your rating!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This park was well set up with everything you need. Plus there is the jetty leading to the water attached to the park. There is also plenty of wildlife to spot. Simply gorgeous. Staff were very friendly, where ever they were in the park they would stop and say hello and have a chat.
Stayed 1 night in Oct 2018
Response from Guest Relations Manager on 31 Oct 2018
Thank you for your stay and the lovely review of our park. We are so glad that you enjoyed our private jetty, spotting the local wildlife and our friendly team! We hope you will come and stay with us again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Guest Relations Manager on 31 Oct 2018
Thank you for your rating!

10/10 Excellent

Chris, Northern Rivers

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything we could need!
A spotlessly clean unit in as new condition. A very quick walk to the jetty with such beautiful views. A courtesy bus to take us to the RSL for dinner. An excellent stopover!
Stayed 1 night in May 2018
Response from BIG4 Karuah Jetty on 22 May 2018
Fantastic! Thanks so much for letting us know how your stay was. Come back again, ok?