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Reviews of Holiday Inn Express Port Moresby, an IHG Hotel

3 out of 5
Holiday Inn Express Port Moresby, an IHG Hotel
Islander Drive Waigani, Port Moresby

Reviews

7.8

Good

Rating 10 - Excellent. 32 out of 116 reviews" "
Rating 8 - Good. 54 out of 116 reviews" "
Rating 6 - Okay. 17 out of 116 reviews" "
Rating 4 - Poor. 5 out of 116 reviews" "
Rating 2 - Terrible. 8 out of 116 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Anja

Stayed 2 nights in Mar 2024
Response from Bernadette on 18 Apr 2024
Dear Anja,Firstly, Thank you for choosing to stay at the Holiday Inn Express and we appreciate you taking the time to do the review. I do apologize that the service provided was not to your expectation. We guarantee you that this sort of service was not to our standard so we will improve the services to our guests. Once again, I do apologize for the inconvenience caused

2/10 Terrible

Wojciech

Stayed 2 nights in Feb 2024
Response from Bernadette on 18 Apr 2024
Dear Wojciech,Firstly, Thank you for choosing to stay at the Holiday Inn Express and we appreciate you taking the time to do the review. I do apologize that the service provided was not to your expectation. We guarantee you that this sort of service was not to our standard so we will improve the services to our guests. Once again, I do apologize for the inconvenience caused

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Bernadette on 16 Jan 2024
Dear Cathy,Firstly, thank you for choosing to stay at Holiday Inn Express, We appreciate you taking the time to do the review. Also, thank you for the wonderful rating of the hotel and we hope to see you again at the hotel.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Bernadette on 16 Jan 2024
Dear Michael,Firstly, Thank you for choosing to stay at the Holiday Inn Express. We appreciate you taking the time to do the review, Also, Thank you for the wonderful rating of the hotel and we hope to see you again at the hotel.

10/10 Excellent

Gail

Stayed 1 night in Jan 2024
Response from Bernadette on 16 Jan 2024
Dear Gail,Firstly, Thank you for choosing to stay at the Holiday Inn Express. We appreciate you taking the time to do the review. Also Thank you for the wonderful rating and we hope to see you again at the hotel.

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So convenient and accessible place to stay
Stayed 1 night in Dec 2023
Response from Bernadette on 16 Jan 2024
Dear Alfred,Firstly, thank you for choosing to stay at the Holiday Inn Express. We appreciate you taking the time to do the review. Also Thank you for your wonderful rating and we hope to see you again at the hotel.

10/10 Excellent

Luke

Stayed 1 night in Dec 2023
Response from Bernadette on 16 Jan 2024
Dear Luke,Firstly, thank you for choosing to stay at the Holiday Inn Express. We appreciate you taking the time to do the review. Also Thank you for the wonderful rating and we hope to see you again at the hotel.

10/10 Excellent

Shayne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
i love the food and the the room
Stayed 5 nights in Nov 2023
Response from Bernadette on 6 Dec 2023
Dear Shayne,Firstly, thank you for choosing to stay at the Holiday Inn Express. We appreciate you taking the time to do the review. Thank you for your wonderful comments and we hope that you will stay at the hotel again,

2/10 Terrible

Jack

Stayed 1 night in Nov 2023
Response from Bernadette on 6 Dec 2023
Dear Jack,Firstly, Thank you for choosing to stay at Holiday Inn Express and we appreciate you taking the time to do the review. I apologize that the service provided was not to your expectation but I would be grateful if you can please email me on: bernadette.kavu@ihg.com and tell us about your stay. Once again I do apologize for the inconvenience caused.

6/10 Okay

Mark Joseph

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The lift was so noisy
Stayed 8 nights in Nov 2023
Response from Bernadette on 28 Nov 2023
Dear ,Firstly, Thank you for choosing to stay at the Holiday Inn Express and we appreciate you taking the time to do the review. I do apologize that the service provided was not to your expectation. We guarantee you that this sort of service was not to our standard so we will improve the services to our guests. Once again, I do apologize for the inconvenience caused.

6/10 Okay

Jolami

Stayed 4 nights in Oct 2023
Response from Bernadette on 7 Nov 2023
Dear Jolami,Firstly, thank you for choosing to stay at the Holiday Inn Express. We appreciate you taking the time to give us a rating. Should you have any comments, please feel free to email us your comments or feedback regarding your stay.

10/10 Excellent

Timothy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and good dining options.
Stayed 2 nights in Sep 2023
Response from Bernadette on 26 Sept 2023
Dear Timothy,Firstly, Thank you for choosing to stay at Holiday Inn Express. We appreciate you taking the time to do the review. Thank you for your wonderful comments. We hope you will stay the hotel again.

8/10 Good

Hayato

Stayed 1 night in Sep 2023
Response from Bernadette on 19 Sept 2023
Dear Hayato. Firstly, thank you for choosing to stay at Holiday Inn Express. We appreciate you taking the time to do the review

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 2 nights in Sep 2023
Response from Bernadette on 19 Sept 2023
Dear Joseph,Firstly, thank you for choosing to stay at the Holiday Inn Express. We appreciate you taking the time to do the review. Also Thank you for your wonderful comments

2/10 Terrible

Kanokwan

Stayed 2 nights in Sep 2023
Response from Bernadette on 12 Oct 2023
Dear Kanokwan,Firstly, thank you for choosing to stay at the Holiday Inn Express. Your feedback is important to us and we would love to hear from you regarding your experience that you had when you stayed at the hotel

6/10 Okay

Antonio

Stayed 2 nights in Sep 2023
Response from Bernadette on 12 Oct 2023
Dear Antonio,Firstly, thank you for choosing to stay at the Holiday Inn Express. Your feedback is important to us and we would love to hear from you regarding your experience Hope you have sometime to email us with your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Bernadette on 22 Aug 2023
Dear Sharon,Firstly, Thank you for choosing to stay at Holiday Inn Express. We appreciate you taking the time to do the review.

8/10 Good

Maria

Stayed 5 nights in Jun 2023
Response from Bernadette on 28 June 2023
Dear Maria,Firstly, Thank you for choosing to stay at Holiday Inn Express. Also Thank you for giving us a score of 8. Please feel free to let us know about your stay.

8/10 Good

Anna

Stayed 2 nights in Jun 2023
Response from Bernadette on 10 July 2023
Dear Anna,Firstly, Thank you for choosing to stay at Holiday Inn Express. We appreciate you taking the time to do the review.

6/10 Okay

Sione

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good stay. Customer Lift didnt work. Room keys often inconveniently didnot work
Response from Bernadette on 3 June 2023
Dear Sione,Thank you for choosing to stay at Holiday Inn Express. We do appreciate you taking the time to do the review. I do apologize for the inconvenience caused during your stay. We are doing our best to fix the guest elevators. Once again, I do apologize for the inconvenience caused

10/10 Excellent

Atanrerei

Liked: Cleanliness
The staff might need to do more customer service. Should know and be responsible when guest asked for wake up call as that is very important. And never to shout out the room number of a guest for others to hear. it is for safety purposes.
Stayed 5 nights in May 2023
Response from Bernadette on 3 June 2023
Dear Atanrerei,Thank you for choosing to stay at the Holiday Inn Express. We appreciate you taking the time to do the review. I do apologize for the inconvenience caused during your stay at the hotel. We will coach our team to provide the better to our guest. Once again, I do apologize for the inconvenience

4/10 Poor

Gerard, Seoul

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
All the elevators in the hotel were non-operational so guests had to use the emergency stairs to access levels by foot. Room had no towels which had to be requested for to be delivered. Request had to be done in person at the front desk as phone in room was not working.
Stayed 1 night in May 2023
Response from Bernadette on 24 May 2023
Dear Gerald,Firstly, Thank you for choosing to stay at Holiday Inn Express. I sincerely apologize for the inconvenience caused during your stay with us. The elevators have been down since the flooding last month and we are doing the best we can to bring the services back to the guest. We appreciate you taking the time to do the review. Once again, I do apologize for the inconvenience caused.

8/10 Good

Kaleb, Koror

Business traveller
Liked: Cleanliness, staff & service
Elevators were out during stay
Stayed 2 nights in May 2023
Response from Bernadette on 23 May 2023
Hi Kaleb,Firstly, Thank you for choosing to stay at Holiday Inn Express. Also Thank you for taking the time to do the review. I Do apologize for the inconvenience caused during your stay with us. We are doing the best we can to fix the elevators which was down during the flooding.Once again, I do apologize for the inconvenience caused during your stay.

10/10 Excellent

Anthony

Stayed 4 nights in May 2023
Response from Bernadette on 21 May 2023
Dear Anthony,Firstly, Thank you for choosing to Stay at the Holiday Inn Express. Also Thank you for taking the time to do the review. Every guest feedback is important to us in order for us to improve us services. Thank you

8/10 Good

Peter

Stayed 1 night in May 2023
Response from Bernadette on 24 May 2023
Dear Peter,Firstly, Thank you choosing to stay at Holiday Inn Express and Also Thank you for taking the time to do the review. We appreciate you taking the time to give the hotel a better rating. Once again, Thank you

8/10 Good

Robert

Stayed 2 nights in Apr 2023
Response from Bernadette on 19 May 2023
Dear Robert,Firstly, thank you for choosing to stay at the Holiday Inn Express and also Thank you for your rating for the hotel

8/10 Good

ROY

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I often stay here when Im in port Moresby. Unlike its sister hotel Holiday Inn, this hotel is much more friendly. I got early check inn and had no problems getting breakfast which was an ordeal in other hotels in POM.
Stayed 1 night in Apr 2023
Response from Bernadette on 11 Apr 2023
Hi Roy,Firstly, Thank you for choosing to stay at Holiday Inn Express and also Thank you for taking the time to do the review. We appreciate your feedback

8/10 Good

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2023
Response from Bernadette on 11 Apr 2023
Dear Anthony,Firstly, Thank you for choosing to stay at Holiday Inn Express and Also Thank you for taking the time to do the review.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and safe. Car park sometimes full.
Stayed 1 night in Feb 2023
Response from Bernadette on 12 Apr 2023
Hi John,Firstly, Thank you for choosing to stay at the Holiday Inn Express and also Thank you for taking the time to do the review. We appreciate a taking the time to give us your feedback

2/10 Terrible

yusri

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disgusting experience Rooms smells like an 1950s room No internet connection working Very old Stuff is so rude when you try to ask for anything
Stayed 4 nights in Nov 2022

6/10 Okay

Sanfred

Business traveller
Food and drinks, pretty expensive
Stayed 4 nights in Oct 2022

8/10 Good

Les

Friendly
Stayed 1 night in Aug 2022

4/10 Poor

John

Travelled with family, Travelled with group
Disliked: Staff & service, amenities
Poor staffing
Stayed 2 nights in Aug 2022
Response from Anna Naime on 17 Aug 2022
Dear John, Trust you are well. Thank you for your feedback. Requesting you to please provide further details on your experience so we can look into it, review our processes to be able to better deliver to our customers needs next time. If you can please contact me on Anna.Naime@ihg.com Warm Regards Anna

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Reasonable stay
Amazingly, comfortable stay with a reasonable price. Only an issue is smell of toilet particularly in the morning.
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveller

Stayed 9 nights in Feb 2020
Response from Nikz on 19 Feb 2020
Dear Anonymous Thank you and appreciate your feed back kind regards

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PNG
OK
Stayed 3 nights in Dec 2019
Response from Hotel Management on 19 Feb 2020
Hi Joseph, Appreciate your feedback. regards Nicky Emau

8/10 Good

Rik, Gold Coast, Australia

Travelled with partner
Liked: Staff & service
1. Helpful front desk staff 2. Free buffet breakfast 3. Supposed to be Non Smoking but had a terrible 1st night as cigarette smoke was flowing in via the airconditioning
Stayed 4 nights in Jan 2020
Response from Hotel Management on 19 Feb 2020
Dear Rik, Thank you for taking the time to tell us about your experience at Holiday Inn Express PORT MORESBY. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly.

6/10 Okay

Malcolm, Cebu

Liked: Cleanliness
Disliked: Staff & service
Hotel is convenient and I have staid there quite a few times. However, when I checked in I asked for a late check out as my flight to Manila was late in the afternoon. I was told 2pm. however, the next morning i got a call from reception paying checkout was 12pm. I explained to her about the receptionist giving me until 2pm but she would not comprise. when i complained to the manager I was told the person was a trainee. That is no excuse for poor service. Gust be warned as this hotel as poor staff and management. They think they can treat customers like dirt because this is PNG
Stayed 1 night in Jan 2020
Response from Nikz on 19 Feb 2020
Dear Malcolm, Thank you for taking the time to tell us about your experience at Holiday Inn Express PORT MORESBY. I do apologize for the inconvenience we may have caused and the misunderstanding Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly. Sincerely, Nicky Emau

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice hotel in heart of city. Staff were friendly and helpful.
Stayed 1 night in Jan 2020
Response from Idz on 6 Jan 2020
Dear Anonymous thank you for you feedback. Kind Regards

10/10 Excellent

Malo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and great coffee. Let me check In early.
Stayed 1 night in Dec 2019
Response from idz on 23 Dec 2019
Dear Malo thank you for your feedback. Kind Regards Ida

10/10 Excellent

Shiron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday ainn express POM
Good friendly staff ideal place for business travellers
Stayed 4 nights in Dec 2019
Response from idz on 18 Dec 2019
Dear Shiron, thank you and we appreciate your feedback Kind Regards Ida

6/10 Okay

Verified traveller

Stayed 3 nights in Dec 2019
Response from idz on 18 Dec 2019
Thank you for your feedback, we appreciate your feedback. Best Regards Ida

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities tired and needing update, eg carpets stained, tiling damaged
Stayed 2 nights in Dec 2019
Response from idz on 18 Dec 2019
Dear Anonymous Thank you and appreciate your feed back Kind Regards Ida

6/10 Okay

Verified traveller

Stayed 12 nights in Nov 2019
Response from Idz on 1 Dec 2019
Dear Anonymous, Thank you, we appreciate your post. Kind Regards Ida

8/10 Good

Verified traveller

Stayed 3 nights in Nov 2019
Response from Idz on 1 Dec 2019
Thank you, we appreciate your feedback. Best Regards Ida

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019
Response from idz on 1 Dec 2019
Thank you and we appreciate your feedback. Best Regards Ida

10/10 Excellent

SJ, Auckland

Business traveller
Liked: Cleanliness, staff & service
Comfortable accommodation. Good size rooms. Nice environment with sister hotel across the driveway. Safe and the best pillows I’ve ever experienced in a hotel
Stayed 6 nights in Oct 2019
Response from id on 18 Oct 2019
De SJ Thank you for taking the time to provide your feedback for your recent stay. We appreciate your comments and looking forward to welcoming you back to Holiday Inn Express in the near future. Kind Regards

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel ticked all the boxes for a business trip and had access to the Holiday Inn facilities. Gym was dated but had everything you need no matter how heavy you lift.
Stayed 2 nights in Oct 2019
Response from id on 18 Oct 2019
Dear Anthony Thank you for taking the time to tell us about your experience at Holiday Inn Express PORT MORESBY. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly. Sincerely, Ida Golu Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
above average
Comfy, restaurant need to improve
Stayed 7 nights in Sep 2019
Response from idz on 26 Sept 2019
Dear Anonymous, Thank you and we appreciate your feedback. Kind Regards Ida

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Aug 2019
Response from idz on 20 Sept 2019
Dear Anonymous, Thank you and we appreciate your feedback Regards