Gym

Reviews of Airways Hotel

5 out of 5
Airways Hotel
Jacksons Parade, Jackson Intl Airport, Port Moresby

Reviews

9.0

Wonderful

Rating 10 - Excellent. 145 out of 234 reviews" "
Rating 8 - Good. 61 out of 234 reviews" "
Rating 6 - Okay. 16 out of 234 reviews" "
Rating 4 - Poor. 6 out of 234 reviews" "
Rating 2 - Terrible. 6 out of 234 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Angeline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Zarin

Stayed 1 night in Dec 2023
Response from Airways Reservations team on 24 Dec 2023
Hello Zarin, We are so sorry to see your terrible rating on our hotel and we would like to know more about your experience. and valuable feedback for us to work on the difficulties faced during your stay. We look forward to hearing from you again.

10/10 Excellent

Alison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer Service was great clean, orderly
Stayed 1 night in Nov 2023

10/10 Excellent

Sylvie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Airways Hotel on 20 Nov 2023
Dear Sylvie, Thank you for your feedback.This truly warms our heart.

4/10 Poor

Jon

Business traveller
Disliked: Cleanliness, property conditions & facilities
I’ve stayed here many times, all have been good. This time not so good, mould in the bathroom, no hot water, extremely noisey ground floor with internal hotel car park traffic, no chain lock for the door, I felt unsafe and did not sleep well, I did not receive requested wake up call. When I mentioned on checkout, I was told that most people don’t like the ground floor on that wing. I travel for work as do my staff, I will be reconsidering Airways for my future stays.
Stayed 1 night in Oct 2023
Response from Reservations Team on 19 Oct 2023
Dear Mr Hill,We sincerely apologize for the grievances caused during your stay with us and have since addressed these issues with the concerned departments.Thank you for your honest review as we are consistently endeavouring to make sure our guests are well taken care of.We will be more than happy to give your a complimentary room upgrade to our Executive Wing on your next stay.Always a Pleasure...

10/10 Excellent

Hayato

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Reservations Team on 24 Sept 2023
Dear Mr Hayato,Thank you for your lovely review and we look forward to your next stay with us.Always a Pleasure...

8/10 Good

Sheldon W.

Stayed 1 night in Aug 2023
Response from Reservations Team on 28 Aug 2023
Thank you Mr Sheldon for your lovely review.We look forward to your next stay with us.Always a Pleasure...

10/10 Excellent

Steven

Stayed 1 night in Jul 2023
Response from Reservations Team on 14 Aug 2023
Thank you Steven for your outstanding review.We hope to see you again soon.

10/10 Excellent

Nikki and Scott

Travelled with family and small children
Liked: Property conditions & facilities
Staff were friendly and attentive providing top class service. Lots of fun things to do with the kids - tennis, table tennis, squash, pool. Felt like we were at a resort not a hotel.
Stayed 2 nights in Jul 2023
Response from Reservations Team on 11 July 2023
Dear Nikki & Scott, Thank you for your lovely review and be sure to check out our Recreation Park on your next visit.Always a Pleasure...

8/10 Good

Russell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Reservations Team on 2 July 2023
Dear Mr Russell,Thank you for kind rating.We hope to see you again at our Hotel.Always a pleasure...

10/10 Excellent

Sean

Stayed 1 night in Jun 2023
Response from Reservations Team on 14 Aug 2023
Thank you Sean for your generous review.We hope to see you again sometime soon.

10/10 Excellent

Fred

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
As Alway, a Perfect home away from home. Awesome Hospitality. Credit to the entire Airways Team.
Stayed 4 nights in Jun 2023
Response from Reservations Team on 29 June 2023
Thank you Mr Kalipa for your kind words and for continuously choosing Airways Hotel.We look forward to your next stay with us.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 1 night in Jun 2023
Response from Reservations Team on 6 June 2023
Thank you Michael, our staff have always been the pride and gem of our Hotel.We hope to see you again in the near future,Always a Pleasure....

10/10 Excellent

Coleton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved how close it was to the airport. We had great service and amenities. The room was clean and nice. The restaurant and buffet was also really good
Stayed 1 night in Jun 2023
Response from Reservations Team on 6 June 2023
Thank you Mr Williams for your kind words and we hope to see you and our family again sometime soon.Always a Pleasure...

10/10 Excellent

John, Glendora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close proximity to airport
Stayed 1 night in May 2023
Response from Reservations Team on 2 July 2023
Dear Mr JohnThank you for kind rating.Always a pleasure...

2/10 Terrible

ninfa

Stayed 1 night in May 2023

8/10 Good

Anna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Airways doesn’t disappoint.
Stayed 2 nights in May 2023
Response from Reservations Team on 19 May 2023
Thank you Anna for your lovely feedback.We do hope to see you again some time soon.

6/10 Okay

Daniel, PRESTON

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Close to airport. Room clean. Bacchus room just average. Air con and ceiling fan didn't work - room was very hot with only heavy bed cover. Shower sprayed water all over floor.
Stayed 1 night in Apr 2023
Response from Reservations Team on 26 Apr 2023
Dear Daniel,Thank you for your review and we appreciate the feedback. Our sincere apologies for any inconvenience caused and will notify the designated team to attend to the issues mentioned.Always a Pleasure...

8/10 Good

Fay

Stayed 1 night in Apr 2023

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcome oasis after long flight from USA
Wonderful location so close to airport and friendly shuttle service with our many heavy bags. Top floor restaurant has glorious view and food is superb. Rooms with ultra modern bathrooms.
Stayed 1 night in Apr 2023
Response from Reservations Team on 11 Apr 2023
Dear Mr Eric,Thank you for your review and we do appreciate that you enjoyed your complimentary upgrade.Always a Pleasure..

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was wonderful. Even though our room was in the Bacchus Wing which is an annex to the main building, the room was clean, quiet and comfortable. Above all, staff at all levels were exceptionally polite and friendly, and keen to help. The hotel has an excellent fitness centre and wonderful dining options with various facilities available throughout the day, and the location is particularly convenient for the airport. We would definitely stay there again.
Stayed 3 nights in Mar 2023
Response from Reservations Team on 11 Apr 2023
Dear Ms Anne,Thank you for your kind words and we do hope to welcome you back some time soon.Always a Pleasure...

10/10 Excellent

Fred

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
1st Class
Stayed 2 nights in Jan 2023
Response from Reservations Team on 8 Feb 2023
Thank you Mr Kalipa for your review and awe hope to see you some time again.Always a Pleasure...

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They staff were amazingly helpful and very genuine in their friendliness and willingness to be helpful. A beautiful human environment to be surrounded with. Great work team, you have set the bar high.
Response from Reservations Team on 31 Jan 2023
Dear Mr David,Thank you for your kind words and we hope to see you again sometime soon.Always a Pleasure...

10/10 Excellent

Romynelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The very highlight of our stay with them was that they upgraded us to a bigger and better room for the same rate we were paying for the original booked room. They were very polite and our room was just wonderful. We woule stay there again? No doubt!
Stayed 1 night in Nov 2022

10/10 Excellent

Sylvie

Stayed 1 night in Oct 2022

8/10 Good

Hoeke

Liked: Cleanliness, staff & service, amenities
Airways is an older quality hotel; the old rooms are showing the age but still it is an old well-known brand for a stopover for a night before your flight it is great no hotels in Port Moresby are value for money but at least at Airways it is consistent, and you have options for inhouse dinning and bars. But be warned it is not a budget
Stayed 1 night in Oct 2022

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Jul 2022

10/10 Excellent

Roberto

Stayed 1 night in Jun 2022

4/10 Poor

John

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice and clean, close to the airport
Stayed 1 night in Jun 2022

10/10 Excellent

Fleesie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional hospitality, spotless property and fantastic breakfast!
Stayed 1 night in Apr 2022

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2021

10/10 Excellent

ROY ERIC

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the best hotel in Port Moresby
Stayed 2 nights in Oct 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cleaned, comfortable and great hotel
It was really nice staying.
Stayed 3 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this hotel overnight as we had to connect the next morning. We were early so had to wait for the room but we still got it an hour early. Room was comfortable. Staff were helpful and efficient. I had an excellent steak in the pool side restaurant my friend had the curry which he didn’t finish. We had our wake up call and someone helped us with our luggage. I would recommend this hotel
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the hotel was great. It was my second stay at Airways. The staff is friendly and attentive, it’s clean, restaurants were great, easy to order room service, shuttle pick from and to the airport, etc. No complaints at all.
Stayed 3 nights in Apr 2021

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Choice for stay in Port Moresby
Always nice to stay at Airways, attentive staff, nice rooms and excellent facilities!
Stayed 3 nights in Feb 2021

8/10 Good

Hanno

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Oct 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
During the corona virus crisis
The Air Ways is the best hotel in Port Moresby. Although it was obvious that the corona virus pandemic has slowed their business down, they maintain the same excellent service. The gym is open for shorter time and the martini hour was not in the usual place.
Stayed 1 night in Apr 2020

10/10 Excellent

Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank You!
Always a good place to stay.
Stayed 1 night in Mar 2020

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Check in was quick and staff friendly. I gave less marks as I tried to get help with my luggage. No one answered the phone and I had to struggle with my baggage to the reception. Very poor service.
Stayed 1 night in Mar 2020

10/10 Excellent

Lyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Rebecca

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely friendly and hospitable staff! Creative and unique interior design.
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is close to the airport so great for me. I did ask for a ground floor room but was given a first floor room. Not good for my bad leg. However, the staff were wonderful and help me with my luggage to and from the room. House keeping woke me up with water and chocolates but never left the chocolates!
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location near the Airport. Nice gym with great views. Expensive, but worth it.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2020

10/10 Excellent

Nica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are really helpful and nice. Got free upgrade to the most premium room type so it's really enjoyable Christmas holiday experience. Hopefully to comeback soon!
Stayed 1 night in Dec 2019